Automating the Collaborative Decision Making Process - #PTE2013Amor Group
Presentation from Alaistair Deacon of Amor Group on the collaborative decision making process for airports - from a conference chair at Passenger Terminal Expo 2013 in Geneva.
Building the Bridge Between Airports and Air Traffic ManagementLockheed-Martin
The term CDM is thrown around the industry in the same way that the IT industry uses “Cloud”, “Big Data” & “Mobile”. CDM as a concept can be a true value add…not only for ATC, but for airports, airlines and the wider range of aviation stakeholders. In many cases community, rather than collaboration, is key to the accuracy and effectiveness of any efficiency effort. The role of the airport is often overlooked in the efficiency of this whole process, despite operators being responsible for the handling and processing of the two key components: passengers and aircraft. In this session we will examine the role of the airport and, specifically, their operating systems and platforms to demonstrate the benefits of a fully integrated end-to-end solution encompassing airport and air traffic systems.
Alaistair Deacon, Chief Aviation Technologist at Amor Group, chaired Day 1 of the Operations and Management conference stream at PTE2012.
This is his opening presentation on putting the passenger process and related data at the heart of terminal and airside operations.
Central to this notion of the Next Generation Airport is enhanced collaboration and better use of technology to drive real operational improvements.
Enabling the next generation airport at DXBAmor Group
Airport Exchange 2011 saw ACI Europe and Asia Pacific come together in the premier industry event at which expertise is shared, business relationships are formed and industry development is the principal goal.
See how Amor is enabling the real time airport at Dubai International through a comprehensive technology ecosystem.
Automating the Collaborative Decision Making Process - #PTE2013Amor Group
Presentation from Alaistair Deacon of Amor Group on the collaborative decision making process for airports - from a conference chair at Passenger Terminal Expo 2013 in Geneva.
Building the Bridge Between Airports and Air Traffic ManagementLockheed-Martin
The term CDM is thrown around the industry in the same way that the IT industry uses “Cloud”, “Big Data” & “Mobile”. CDM as a concept can be a true value add…not only for ATC, but for airports, airlines and the wider range of aviation stakeholders. In many cases community, rather than collaboration, is key to the accuracy and effectiveness of any efficiency effort. The role of the airport is often overlooked in the efficiency of this whole process, despite operators being responsible for the handling and processing of the two key components: passengers and aircraft. In this session we will examine the role of the airport and, specifically, their operating systems and platforms to demonstrate the benefits of a fully integrated end-to-end solution encompassing airport and air traffic systems.
Alaistair Deacon, Chief Aviation Technologist at Amor Group, chaired Day 1 of the Operations and Management conference stream at PTE2012.
This is his opening presentation on putting the passenger process and related data at the heart of terminal and airside operations.
Central to this notion of the Next Generation Airport is enhanced collaboration and better use of technology to drive real operational improvements.
Enabling the next generation airport at DXBAmor Group
Airport Exchange 2011 saw ACI Europe and Asia Pacific come together in the premier industry event at which expertise is shared, business relationships are formed and industry development is the principal goal.
See how Amor is enabling the real time airport at Dubai International through a comprehensive technology ecosystem.
Transport & Cash Logistics Management Solution fleetrobo
FleetRobo offers a robust vehicle management system which operates as a single source of engine to manage the desired operations for vehicle management Cash-Flow Managers to get rid of the existing standalone applications each for the desired operations, reducing the overall operational cost and also ensuring increased security and safety of the vehicles
This presentation gives you a description of Total Fleet Management. TFM is a multi-purpose based solution developed by DATIK®, integrating the following services:
- Telematics
- Security
- Operational control
- Services to passenger
OPERATIONS AND PASSENGERS WORKSHOP - PANEL 2: How to orchestrate in complex environment different actors in a systematic manner, ensuring the successful implementation of the daily operation and also implement complex projects ensuring the day-to-day business?
Presentation of José Manuel Caramés, Global Head of M2M Transport at Telefónica about the M2M benefits for Fleet Management solutions at TM Forum Live! in Nice ..
Incorporating Gate Variability in Airline Block PlanningJoshua Marks
Presentation at AGIFORS SSP May 21, 2013. Reviews variability of gate taxi-out time and how on-time performance improvements can be driven by incorporating taxi variability into block plans.
This Powerpoint presentation provides a brief insight of Airport management in terms of a business modeling architecture. It can be used for educational as well as management purposes.
Falcon-i, Vehicle tracking system or Automatic Vehicle Location System (AVL) is an innovative technology that enables one to track or monitor the location of the vehicle in an instant time. The system functions with the help of different technologies like the Global Positioning System (GPS), traditional cellular networks such as Global System for Mobile Communications (GSM) and other radio frequency medium.
This presentation focuses on a NextGen tool that makes the migration of key maintenance data from a legacy / MRO software system to a modern system, or a phase-in of a new aircraft a more seamless and fast process. Due to its specific framework, TITAN can also be used for data cleansing purposes.
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุลBAINIDA
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุล
ในงาน THE FIRST NIDA BUSINESS ANALYTICS AND DATA SCIENCES CONTEST/CONFERENCE จัดโดย คณะสถิติประยุกต์และ DATA SCIENCES THAILAND
India Aviation ICT Forum 2013 - Adonis Succar, SITASITA
PANEL 3: Intelligent Airport of the future – IT Infrastructure & Stakeholder Management - Presenting the Intelligent Airport of the future - Adonis Succar, SITA
Transport & Cash Logistics Management Solution fleetrobo
FleetRobo offers a robust vehicle management system which operates as a single source of engine to manage the desired operations for vehicle management Cash-Flow Managers to get rid of the existing standalone applications each for the desired operations, reducing the overall operational cost and also ensuring increased security and safety of the vehicles
This presentation gives you a description of Total Fleet Management. TFM is a multi-purpose based solution developed by DATIK®, integrating the following services:
- Telematics
- Security
- Operational control
- Services to passenger
OPERATIONS AND PASSENGERS WORKSHOP - PANEL 2: How to orchestrate in complex environment different actors in a systematic manner, ensuring the successful implementation of the daily operation and also implement complex projects ensuring the day-to-day business?
Presentation of José Manuel Caramés, Global Head of M2M Transport at Telefónica about the M2M benefits for Fleet Management solutions at TM Forum Live! in Nice ..
Incorporating Gate Variability in Airline Block PlanningJoshua Marks
Presentation at AGIFORS SSP May 21, 2013. Reviews variability of gate taxi-out time and how on-time performance improvements can be driven by incorporating taxi variability into block plans.
This Powerpoint presentation provides a brief insight of Airport management in terms of a business modeling architecture. It can be used for educational as well as management purposes.
Falcon-i, Vehicle tracking system or Automatic Vehicle Location System (AVL) is an innovative technology that enables one to track or monitor the location of the vehicle in an instant time. The system functions with the help of different technologies like the Global Positioning System (GPS), traditional cellular networks such as Global System for Mobile Communications (GSM) and other radio frequency medium.
This presentation focuses on a NextGen tool that makes the migration of key maintenance data from a legacy / MRO software system to a modern system, or a phase-in of a new aircraft a more seamless and fast process. Due to its specific framework, TITAN can also be used for data cleansing purposes.
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุลBAINIDA
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุล
ในงาน THE FIRST NIDA BUSINESS ANALYTICS AND DATA SCIENCES CONTEST/CONFERENCE จัดโดย คณะสถิติประยุกต์และ DATA SCIENCES THAILAND
India Aviation ICT Forum 2013 - Adonis Succar, SITASITA
PANEL 3: Intelligent Airport of the future – IT Infrastructure & Stakeholder Management - Presenting the Intelligent Airport of the future - Adonis Succar, SITA
RFID is used to enhance the ability for baggage tracking, dispatching and conveyance so as to improve the management efficiency and the users’ satisfaction.
Presentazione dello speech tenuto da Alberto Fanelli (Engineer - Aeroporti di Roma) dal titolo "Aeroporti di Roma. PRM assistance workforce optimization", durante il Decision Science Forum 2019, il più importante evento italiano sulla Scienza delle Decisioni.
Deployment of Beacon Technology in Aviation by LeantegraLeantegra
Check out the Leantegra presentation to learn how beacons, and powered by them RTLS and Proximity Marketing solutions can make every passenger's stay at an airport a positive start of a great adventure!
Airports world over are increasingly getting more and more automated. Customer oriented functions are fast becoming self serviced, such as, Check-in process, Bag Drop, Boarding, immigration, etc., etc. are now self serviced.
Airports are also designed keeping self sustainability and going green as prime concern.
I have also tried to list out initiatives taken up by some of the prestigious institutions/organizations in aviation industry.
Trawex provides Web Portal Software in a PSS allows passengers to access the Global Distribution System (GDS) and make flight reservations from any location with internet access.
Jim Slevin, Managing Director of Human Recognition System's Aviation division, presentation to the Aviation IT Conference from November 2013. Jim looks at how Airports can get to know their passengers and the retail revenue, operational and security benefits that they gain when they do.
7 Ways Facial Recognition Can Unlock A Secure, Frictionless and Personalized ...InteractiveNEC
According to the Bureau of Transportation Statistics, over 821 million passengers boarded U.S. airline flights in 2016. With demand for air travel expected to double over 20 years, 2 that makes for some very crowded airports. What used to be a pleasant experience is now marred by long lines, time-consuming security checks, and constant stress. From the checkin counter and the self-service kiosk to the TSA screening lines and boarding lines at the gate, travelers wait in one queue after another.
With the right technology—like advanced biometric and facial recognition solutions—airports can make an air traveler’s journey a more pleasant one once again.
Here are seven ways advanced recognition technologies can provide a secure, frictionless and personalized passenger experience.
There is a smart airport application among the other applications under the SITA company [5] which is produced to provide various information, suggestions to the passengers during the travel by sharing these with the smart phone. In this report, I will extend and scrutiny this application and give my suggestions base on SITA application, I will define the usage and benefit of such smart airport application for airports and passengers.
No more lost luggage at airports. No more lost money of airports and airplanes. No more time and nerves lost by passengers. Use RFID to monitor and track baggage in real time as it is successfully tested all around the world way for improving passengers services as well as filling strict norm imposed by IATA in 753 resolution.
AI/Artificial Intelligent in Aviation Beyond Covid 19Assem mousa
The aviation industry forces a growing challenge, AI will help
in reducing the challenge, we already passed the four waves of AI:
The four waves of artificial intelligence from the internet, business,
then perception from the digital physical world, and finally the autonomous.
The size of World AI market will reach 15.7 Trillion dollar by
2030.
Artificial intelligence in aviation market will grow 2017 - 2024
with an expected CAGR of 47%. In MRO/maintenance, repair and
operations. In aircraft maintenance AI reduce error by 50 and increase efficiency by 30% and reducing turnaround time which is
20% of all time delay
Airlines after the Corona pandemic to improve revenues and
reduce operating costs and expenses as a whole by applying artificial intelligence in pricing, improving airline ticket prices and
dynamic pricing, thus improving sales revenues in the long term
and adjusting flight schedules by reducing and predicting delays,
taking into account weather conditions at other airports and relying on artificial intelligence. In analyzing big data in real time to
predict delays before their occurrence and re-booking of passengers and consequently the economic benefit and the commercial
reputation.
Similar to Enhancing the passenger experience at Milan Malpensa and Linate (20)
Roadmap for airport service delivery measurement - Alaistair DeaconAmor Group
Lockheed Martin's Chief Aviation Technologist Alaistair Deacon looks at a roadmap for airport service delivery measurement. Presented at #APEX2013 in Doha.
Inbound Marketing Lessons - These Five Things WorkedAmor Group
A case study presented by Amor Lockheed Martin's Marketing Director Shaun McDougall in London for Hubspot's Inbound 2013 Conference on the 14th of October 2014. What lessons were learned by adopting a content led approach to marketing?
With airports under a great deal of pressure to maintain service delivery levels to airlines and passengers, and security and immigration areas under public scrutiny due to lengthy queues; Airports are looking towards technology to help reduce congestion and increase non-aviation revenue.
By using the world's first BluFi solution airport operators are able to:
* Closely monitor the passenger process
* Make real time, proactive decisions on their day-to-day terminal operations
* Automatically monitor service levels and process times
* Positively influence the passenger experience
These slides are part of webinar on BluFi available at http://info.amorgroup.com/webinar-building-a-business-case-for-blufi
Trusts have been advised to be “careful” when buying picture archiving and communication systems and radiology information systems from framework deals. Tony Corkett, Health Director at Amor Group explains some of the potential pitfalls to watch out for.
'32% jump in revenues drive profits up 17.5%'
Amor Group, leading international business technology company, has published its final results for the 12 months to 31 December 2011.
With around 80% of picture archiving and communication systems (PACS) and radiology information system (RIS) contracts due to expire over the next three years, NHS Trusts need to act now to ensure they select the best option.
What if Process Safety risks were as visible as Health and Safety Risks?Amor Group
Would you feel more in control?
Would you be able to act upon increasing risks quicker?
On Wednesday 7th December Amor Group delivered the first in a series of webinars designed to examine key areas of process safety that will help on your journey to becoming a high reliability organisation.
These slides formed the basis of the webinar and will help you to discover:
* Which warning signs are most likely to help you avoid an incident
* The role KPIs play in highlighting the warning signs
* How to get near real-time visibility of the key process safety warning signs without it becoming a burden
* The steps you can take today to uncover the warning signs present across your organisation
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
3. In 1988, The author Douglas Adams once wrote*:
“It can hardly be a coincidence that no language on earth has ever produced
the expression As pretty as an airport.
Airports are ugly. Some are very ugly. Some attain a degree of ugliness that
can only be the result of a special effort.
This ugliness arises because airports are full of people who are tired, cross
and have just discovered that their luggage has landed in Murmansk
(Murmansk airport is the only exception of this otherwise infallible rule) and
architects have on the whole tried to reflect this in their designs”
(*The long Dark Tea-time of the Soul – 1988)
3
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
4. 1988 - 2013
25 years have passed since then and arguably, ugliness is no-longer
the principle feature of any single airport, but finding the correct answer to the
recurring question:
‘what really makes an airport a great airport?’
is still no trivial matter.
Hence Improving Passenger Experience
is developing into something of a ‘mantra’
4
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
5. The role of Passenger Flow management
in Passenger Experience Improvement
• Milan Malpensa has a history of customer satisfaction analysis which clearly states
that on the whole we offer our passengers an ‘acceptable’ experience.
• Milan Airports’ performance indicators (flight punctuality, baggage delivery,
mishandled baggage rate, etc.) place Malpensa amongst the better performing
European Airports which encourages us to invest even further in Customer
Satisfaction.
• queuing times at check-in, security and passport control undergo strict
supervision: and we know that long and unpredictable waiting times translate into
a worrying and stressful experience for the passenger.
• We also like to reduce stress for our commercial directors who are delighted when
good time management and communication skills leave passengers with plenty of
time to spend (time and money) in the retail areas prior to boarding.
5
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
6. Passenger flow Management: a strategic issue
E.R.A. and Airport Passenger Service Charter make Passenger Process measurement mandatory .
Standards for queuing time at check-in, security and passport controls, are set and controlled by National Civil
Aviation Authority
Aviation Business evolution, Airports compete to provide better Passenger Experience. Improved Passenger
Experience means increased commercial revenue and improved Company reputation. Resulting in greater
potential appeal for traffic.
Good Passenger Experience is strongly based on service time reliability and feeling comfortable whilst using
terminal facilities, from curb to gate.
Commercial Directors are happier when passenger can spend more time in commercial areas, without hurrying
to reach gate.
So queuing time management and good communication skills (re terminal crossing time) are strategic issues
6
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
7. The actual tracking in Malpensa
Check-in
• Manual sample queuing time tracking
Security Lane
• Bluetooth sample queuing time tracking
• 2D Bar code readers Boarding card data (check-validity and time stamp)
Passport control
• Manual sample queuing time tracking
Boarding control
• Open – close boarding time log
Sibyl by
7
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
8. The data tracking in Malpensa final
configurationCheck-in
• Automatic sample queuing time tracking (image processing or wireless
device tracking )
Security Lane
• BlueFi sample queuing time tracking
• 2D Bar code readers for Boarding card data (check-validity and time stamp)
Passport control
• BlueFi sample queuing time tracking
• 2D Bar code readers for Boarding card data (check-validity and time stamp)
Boarding control
• 2D Bar code readers for Boarding card data
?
Sibyl by
Sibyl by
8
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
Sibyl by
9. On Passenger side - Up-date time-to-gate information
Improving the process, data collected automatically 24/7 weekly, collected data used to inform passengers on real-
time to gate from any given point inside the terminal.
• Peripheral FIDS will produce time to gate from any point where they are installed along the passenger
path.
• Automated info points will provide flight status information and time-to-gate, by simply scanning the
boarding bar code of any media the passenger uses.
QUEUING
TIME AT
CHECK-IN
WALKING TIME
FROM
CHECK-IN TO
SECURITY
QUEUING
TIME AT
SECURITY
CHECK POINT
WALKING TIME
FROM
SECURITY TO
PASSPORT
QUEUING
TIME AT
PASSPORT
CONTROL
WALKING TIME
FROM
PASSPORT
CONTROL TO
GATE
MY TIME
TO GATE
9
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
10. The challenge: expected queuing time calculation
Assuming that technology can provide reliable queuing-time to match passenger expectations
and cater for the Airport’s needs, we are left with the following issues:
When I leave check-in to go through security and passport control, technology tells me the
current queuing time
Similarly to Zurich and Copenhagen Malpensa will have a SINGLE common shopping area (after
security controls, prior to passport control and gates). Covering a walking distance of 200 m.
In order to relax whilst in the retail area I need to know what the queue situation will be like
in 15 or 30 mins time when I will have finished shopping!
The queue may be increasing rapidly due to two or more large aircrafts boarding in the following
half hour (an A380 combined with a B777 can create quite a queue!).
Such precise queuing forecast serves to a) speed passengers along to gate or b) encourage
them to spend their time and money in shops and restaurants.
A reliable and accurate “My Time to Gate” forecast should create a comfortable sensation for
passengers prior to boarding.
10
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
11. The approach: evaluating queuing at passport control
Sibyl
Time Stamps
Data
(Security)
Passport
Control
Workstation
Shifts
ChromaACDB
Queuing Data
(Passport)
ChromaACDB
Queuing data
(Passport)
Process
Behaviour
Traffic Data
Sibyl
Transit Time
Data
(Security to
Passport)
Passport
Control
Workstation
Shifts
MyTime
To Gate
Real-Time
Data
Historical
Data
Move to Gate
My Position
in the Terminal
Estimated queuing
times
from now
to boarding
Move to Gate
In XX Min
Traffic Data
OR
My Flight
What is
the time?
11
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
12. What Airport asks to Technology providers
Accurate information about passenger flows is based on these essential aspects:
• Reduced detection costs
• Increased sample rate
• Precise data to comprehend passenger behavior (without violating privacy
constraints)
As the project develops these goals are more and more realistic.
Now the real challenge is to develop tools able to predict precise passenger flows
useful for both planning and time management.
12
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
13. At the gate; flight closure.
Missing passenger times can be estimated using boarding card data scanned at security filters.
For example:
If a passenger has not yet passed security
control and queuing time is short
airlines can decide to close boarding presuming
that the passenger was not sufficiently punctual
to make the flight; this is even more accurate for
LCC WEB checked passengers
If a passenger has not yet passed security
control and queuing time is lengthy
last call and attempts to get in touch with the
passenger at security lanes could be evaluated
before closing the flight.
Combining queuing time data with checked boarding passes at security filters will provide
precious information for operational and commercial purposes
Immediate benefits from the Airport point of view
13
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
14. Immediate benefits from the Airport point of view
Planning commercial offer.
Accurate data about how many passengers walk through a specific retail area can help
structure a more effective offer.
Data generated by scanning boarding
passes gives precise number of passengers
per flight entering commercial areas
Detailed queuing time data can support
decisions to invest further on security
process leading to increased airside
shopping time.
Combining queuing time data with checked boarding passes at security filters will provide
precious information for operational and commercial purposes
14
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa
15. Data analysis at Terminal 2 in Malpensa
Tuesday 24thJuly
Terminal 2 Malpensa
One Bag
control
17 passengers
Tracked.
Av 9 mins
Max 34 mins
EasyJet
First Wave
15
16. Data analysis at Terminal 1 in Malpensa
Monday 23rdJuly
Terminal 1Malpensa
Lunch break
wrong shift planning
Charter Flights
OK
Intercontinental
Flight departures:
wrong shift planning
28 passengers
Tracked.
Av 18 mins
Max 28 mins
14 passengers
Tracked.
Av 20mins
Max 34 mins
16
17. Data analysis at Terminal 1 in Malpensa
Sunday 29thJuly
Terminal
1Malpensa
Lunch break
Acceptable
shift planning
Charter Flights
Intercontinental
Flight departures:
Acceptable
shift planning
28 passengers
Tracked.
Av 12mins
Max 17 mins
17
18. We are confident that sometime soon passengers
departing from Malpensa will sit back in their plane
seat, buckle up and exclaim:
‘Ah Malpensa , what a pretty airport!’
18
Passenger Flow Management to Enhance
Passenger Experience at Milan Malpensa