SlideShare a Scribd company logo
Airlines Reporting Corporation
KMI Showcase 2019
Shitalkumar Sabne
The Power of a CoP: Influence, Innovation, and
Shared Value
Madison Jaronski
Enterprise Knowledge
© Airlines Reporting Corporation (ARC)
All Rights Reserved.
2
Shitalkumar Sabne
Manager
Data Solutions & Product Design
Airlines Reporting Corporation (ARC)
KM Analyst
Gamification and Learning
Enterprise Knowledge (EK)
Madison Jaronski
3
© Airlines Reporting Corporation (ARC)
All Rights Reserved.
4
Meet the BI CoP Team
Felicia Thomas
Director
CoP Sponsor
Airlines Reporting Corporation (ARC)
Seamus Cho
Data Analyst
CoP Leader
Airlines Reporting Corporation (ARC)
Doug Mangold
Vice President
CoP Sponsor
Airlines Reporting Corporation (ARC)
About Airlines Reporting
Corporation
Legacy of Trust:
ARC operates at high volume, settling more than $94 billion in
transactions between airlines and travel agencies each year.
ARC has become the single record of truth for data collection of airline
ticket transactions, covering approximately 60 percent of the world’s
passenger air tickets.
Mission:
Advancing and unifying the global air travel community by delivering
trusted solutions, proven expertise and flexible technology.
Travel Agencies
Airlines
Corporations
Other Data Users
Our Customers
© Airlines Reporting Corporation (ARC)
All Rights Reserved.
“Partnering for Success”
Roadmapping &
Planning
6
Leadership
Coaching
Guiding leveraging
Best Practices
Process
Improvement
BI CoP’s Partnership with Enterprise Knowledge
“Seamus, our job is to make you famous and the need for us obsolete.”
Our greatest challenge:
There was no way to bridge the islands
of knowledge across the company.
- Chuck Thackston, Managing Director, ARC
© Airlines Reporting Corporation (ARC)
All Rights Reserved.
ARC’s Business Intelligence CoP Journey Map
8
2010 2011 - 2015 2016 - 2017 2018 - Present
Lack of right format resulted in
gradual decrease in interest
Eventually, CoPs
closed down
CoP re-launch in
2015
Improved format &
alignment of key
initiatives to reduce
negativity and promote
the value of BI-CoP
CoP began to bring
in more valuable
contribution from
participants
External
presenters
spiked interest
and success
Repetitive
format started
a slow down
Add new
events
Many CoP
attempts at
ARC since 2010
= CoP Interest Level
BI CoP Current State
40+ Active Members
12 Departments
Up to $20K Funding Per Year
3-4 Major Events Per Year
Executive Team Support and Visibility
Measuring the Success in the last 36 months
2019 Goals
CoP Charter
Monthly BI CoP
Meetings
Hack-a-Thon
Knowledge Fair
Field Trip
© Airlines Reporting Corporation (ARC)
All Rights Reserved.
Three Keys to BI CoP’s Success:
10
Content Is King
The content has been pro-bono from
internal/external experts, SMEs, and
customers focused on touching at least
80% of the audience need.
No Management Allowed
Members wanted to foster an
environment where they could openly
talk about problems and knowledge
gaps.
Contribution Required
Members need to contribute valuable
input. The contribution can be a
technical skills, methodology
experience, or even a business
understanding of a problem.
© Airlines Reporting Corporation (ARC)
All Rights Reserved.
BI CoP’s Impact on ARC
11
Knowledge Growth Mindset shift
• Diversity among CoP folks
helped bring different
perspectives on BI and
data related challenges
• CoP participation from 12+
departments enhanced
increased cross functional
collaboration
• Help breaking down the
silos and increased
individual’s professional
reputation
• Events like hackathon
helped change legacy
mindset to agile way of
thinking
• Knowledge Fair promoted
creativity and innovation
among the ARC folks
• Customer guest speakers
sparked innovative ideas
for product related
operational issues
• Learning complex data
practices and analytical
concepts helped bridge the
gap among the data folks
• Learning from external
industry experts/ SMEs
increased overall knowledge
among the folks
• One-on-One SME sessions
helped individuals gain new
skills
Increased Collaboration
© Airlines Reporting Corporation (ARC)
All Rights Reserved.
12
Incorporate
Future
Technologies
Foster Product
Innovation
Promote Agile
mindset
The Future of BI CoP
Lead as a go-to resource and serve as a catalyst for innovation.
Future Key Areas of Focus
January 1
Knowledge
Fair
February 1 March 1 April 1 May 1 June 1 July 1 August 1 September
1
October 1
ARC BI CoP 2019 Roadmap
Meeting & Event Roadmap
FieldTripHack-A-ThonBICoP
November 1 December 1
2019 Knowledge
Fair
Monthly BI CoP
Design
Thinking | IDO
Presentation
Big Data in
Business
Agile
Methodologies
Future
State
Tools
AI &
Knowledge
Graphs
Data
Visualizati
on
Block
Chain
2019 Hack-A-
Thon
BI CoP
Field Trip
BI CoP
Field Trip
Secure
Event
Budget
Develop
Event
Plan
Develop
Marketing
Strategy
Identify
Partners
Identify
Judges
Secure
Resources
Secure
Event
Budget
Develop
Event Plan
Develop
Marketing
Strategy
Secure
Venue
Identify
Presenters and
SMEs
Identify
Volunteers
Contact Field
Trip Location
Finalize Date and
Time
Customer
Experience |
NDC & One
Order
Success is no accident. It is hard work, perseverance,
learning, studying, sacrifice and most of all, love of
what you are doing or learning to do.
- Pele
14
Questions and
Discussion

More Related Content

What's hot

Knowledge Management Organization and Leadership
Knowledge Management Organization and LeadershipKnowledge Management Organization and Leadership
Knowledge Management Organization and Leadership
Enterprise Knowledge
 
What's in a name? Not your org chart.
What's in a name? Not your org chart.What's in a name? Not your org chart.
What's in a name? Not your org chart.
Enterprise Knowledge
 
Leveraging KM as the Foundation for AI
Leveraging KM as the Foundation for AILeveraging KM as the Foundation for AI
Leveraging KM as the Foundation for AI
Enterprise Knowledge
 
KM Showcase: Conference View and Knowledge Management 2020 and Beyond
KM Showcase: Conference View and Knowledge Management 2020 and BeyondKM Showcase: Conference View and Knowledge Management 2020 and Beyond
KM Showcase: Conference View and Knowledge Management 2020 and Beyond
Enterprise Knowledge
 
The Value of KM for Remote Work
The Value of KM for Remote WorkThe Value of KM for Remote Work
The Value of KM for Remote Work
Enterprise Knowledge
 
Taxonomy 101 KMWorld 2021
Taxonomy 101 KMWorld 2021Taxonomy 101 KMWorld 2021
Taxonomy 101 KMWorld 2021
Enterprise Knowledge
 
KM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared Value
KM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared ValueKM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared Value
KM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared Value
KM Institute
 
KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?
KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?
KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?
KM Institute
 
Agile Comes to You (Mironov, Bellevue)
Agile Comes to You (Mironov, Bellevue)Agile Comes to You (Mironov, Bellevue)
Agile Comes to You (Mironov, Bellevue)
Enthiosys Inc
 
Introduction to Knowledge Graphs: Data Summit 2020
Introduction to Knowledge Graphs: Data Summit 2020Introduction to Knowledge Graphs: Data Summit 2020
Introduction to Knowledge Graphs: Data Summit 2020
Enterprise Knowledge
 
KM SHOWCASE 2020 - Keynote Address - Zach Wahl
KM SHOWCASE 2020 - Keynote Address - Zach WahlKM SHOWCASE 2020 - Keynote Address - Zach Wahl
KM SHOWCASE 2020 - Keynote Address - Zach Wahl
KM Institute
 
KM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna Jagrup
KM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna JagrupKM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna Jagrup
KM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna Jagrup
KM Institute
 
Taxonomy Governance and Iteration
Taxonomy Governance and IterationTaxonomy Governance and Iteration
Taxonomy Governance and Iteration
Enterprise Knowledge
 
Successful Processes for Selecting a Content Management System: How to Become...
Successful Processes for Selecting a Content Management System: How to Become...Successful Processes for Selecting a Content Management System: How to Become...
Successful Processes for Selecting a Content Management System: How to Become...
Scott Abel
 
KM SHOWCASE 2019 - Communities of Practice - Shared Value
KM SHOWCASE 2019 - Communities of Practice - Shared ValueKM SHOWCASE 2019 - Communities of Practice - Shared Value
KM SHOWCASE 2019 - Communities of Practice - Shared Value
KM Institute
 
So you want to be a knowledge management consultant?
So you want to be a knowledge management consultant?So you want to be a knowledge management consultant?
So you want to be a knowledge management consultant?
Joe Raimondo
 
Taxonomy 101: Presented at Taxonomy Boot Camp 2019
Taxonomy 101: Presented at Taxonomy Boot Camp 2019Taxonomy 101: Presented at Taxonomy Boot Camp 2019
Taxonomy 101: Presented at Taxonomy Boot Camp 2019
Enterprise Knowledge
 
KM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris Marino
KM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris MarinoKM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris Marino
KM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris Marino
KM Institute
 
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy Young
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy YoungKM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy Young
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy Young
KM Institute
 
KM SHOWCASE 2019 - Enterprise Search: The Key to Findability
KM SHOWCASE 2019 - Enterprise Search: The Key to FindabilityKM SHOWCASE 2019 - Enterprise Search: The Key to Findability
KM SHOWCASE 2019 - Enterprise Search: The Key to Findability
KM Institute
 

What's hot (20)

Knowledge Management Organization and Leadership
Knowledge Management Organization and LeadershipKnowledge Management Organization and Leadership
Knowledge Management Organization and Leadership
 
What's in a name? Not your org chart.
What's in a name? Not your org chart.What's in a name? Not your org chart.
What's in a name? Not your org chart.
 
Leveraging KM as the Foundation for AI
Leveraging KM as the Foundation for AILeveraging KM as the Foundation for AI
Leveraging KM as the Foundation for AI
 
KM Showcase: Conference View and Knowledge Management 2020 and Beyond
KM Showcase: Conference View and Knowledge Management 2020 and BeyondKM Showcase: Conference View and Knowledge Management 2020 and Beyond
KM Showcase: Conference View and Knowledge Management 2020 and Beyond
 
The Value of KM for Remote Work
The Value of KM for Remote WorkThe Value of KM for Remote Work
The Value of KM for Remote Work
 
Taxonomy 101 KMWorld 2021
Taxonomy 101 KMWorld 2021Taxonomy 101 KMWorld 2021
Taxonomy 101 KMWorld 2021
 
KM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared Value
KM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared ValueKM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared Value
KM SHOWCASE 2019 - The Power of a CoP: Influence, Innovation and Shared Value
 
KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?
KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?
KM SHOWCASE 2019 - KM Value Defined: What is KM and Why Does it Matter?
 
Agile Comes to You (Mironov, Bellevue)
Agile Comes to You (Mironov, Bellevue)Agile Comes to You (Mironov, Bellevue)
Agile Comes to You (Mironov, Bellevue)
 
Introduction to Knowledge Graphs: Data Summit 2020
Introduction to Knowledge Graphs: Data Summit 2020Introduction to Knowledge Graphs: Data Summit 2020
Introduction to Knowledge Graphs: Data Summit 2020
 
KM SHOWCASE 2020 - Keynote Address - Zach Wahl
KM SHOWCASE 2020 - Keynote Address - Zach WahlKM SHOWCASE 2020 - Keynote Address - Zach Wahl
KM SHOWCASE 2020 - Keynote Address - Zach Wahl
 
KM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna Jagrup
KM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna JagrupKM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna Jagrup
KM SHOWCASE 2020 - "HR Transformation Meets the Digital World" - Shavanna Jagrup
 
Taxonomy Governance and Iteration
Taxonomy Governance and IterationTaxonomy Governance and Iteration
Taxonomy Governance and Iteration
 
Successful Processes for Selecting a Content Management System: How to Become...
Successful Processes for Selecting a Content Management System: How to Become...Successful Processes for Selecting a Content Management System: How to Become...
Successful Processes for Selecting a Content Management System: How to Become...
 
KM SHOWCASE 2019 - Communities of Practice - Shared Value
KM SHOWCASE 2019 - Communities of Practice - Shared ValueKM SHOWCASE 2019 - Communities of Practice - Shared Value
KM SHOWCASE 2019 - Communities of Practice - Shared Value
 
So you want to be a knowledge management consultant?
So you want to be a knowledge management consultant?So you want to be a knowledge management consultant?
So you want to be a knowledge management consultant?
 
Taxonomy 101: Presented at Taxonomy Boot Camp 2019
Taxonomy 101: Presented at Taxonomy Boot Camp 2019Taxonomy 101: Presented at Taxonomy Boot Camp 2019
Taxonomy 101: Presented at Taxonomy Boot Camp 2019
 
KM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris Marino
KM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris MarinoKM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris Marino
KM SHOWCASE 2020 - "Lessons Learned Building a Knowledge Graph" - Chris Marino
 
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy Young
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy YoungKM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy Young
KM SHOWCASE 2020 - "Securing Explicit and Tacit Knowledge" - Dr. Cindy Young
 
KM SHOWCASE 2019 - Enterprise Search: The Key to Findability
KM SHOWCASE 2019 - Enterprise Search: The Key to FindabilityKM SHOWCASE 2019 - Enterprise Search: The Key to Findability
KM SHOWCASE 2019 - Enterprise Search: The Key to Findability
 

Similar to The Power of a CoP: Influence, Innovation, and Shared Value

Cge leadership summit ibm presentation public sector analytics
Cge leadership summit   ibm presentation public sector analyticsCge leadership summit   ibm presentation public sector analytics
Cge leadership summit ibm presentation public sector analytics
IBMGovernmentCA
 
8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda 8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda
Erika Aligno
 
8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda 8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda
Erika Aligno
 
SIIA & OPEXEngine: Let the Data Set You Free!
SIIA & OPEXEngine: Let the Data Set You Free!SIIA & OPEXEngine: Let the Data Set You Free!
SIIA & OPEXEngine: Let the Data Set You Free!
Software & Information Industry Association
 
Supply Chain Trends Overview
Supply Chain Trends OverviewSupply Chain Trends Overview
Supply Chain Trends Overview
CorDell Larkin
 
Presentazione per l'Università "La sapienza" - Facolta' di Economia
Presentazione per l'Università "La sapienza" - Facolta' di EconomiaPresentazione per l'Università "La sapienza" - Facolta' di Economia
Presentazione per l'Università "La sapienza" - Facolta' di Economia
Gioia Filannino
 
SSOW Asia Prospectus 2016
SSOW Asia Prospectus 2016SSOW Asia Prospectus 2016
SSOW Asia Prospectus 2016
Tom Winter
 
SIG Is Opening Doors Worldwide
SIG Is Opening Doors WorldwideSIG Is Opening Doors Worldwide
SIG Is Opening Doors Worldwide
SAP Ariba
 
Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...
Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...
Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...
Elena Oliveira
 
Data SSON
Data SSONData SSON
Data SSON
Bella HaThuy Lai
 
Come Diventare un SaaS Provider
Come Diventare un SaaS ProviderCome Diventare un SaaS Provider
Come Diventare un SaaS Provider
Amazon Web Services
 
Data to Decisions - Use Data to design a Competitive Advantage
Data to Decisions - Use Data to design a Competitive AdvantageData to Decisions - Use Data to design a Competitive Advantage
Data to Decisions - Use Data to design a Competitive Advantage
Badhrinath Krishnamoorthy, PMP
 
Oracle ERP Cloud - Finance Intro to Reps.pptx
Oracle ERP Cloud - Finance Intro to Reps.pptxOracle ERP Cloud - Finance Intro to Reps.pptx
Oracle ERP Cloud - Finance Intro to Reps.pptx
ssuserdfc0491
 
Overview of APM vision and strategy
Overview of APM vision and strategyOverview of APM vision and strategy
Overview of APM vision and strategy
Association for Project Management
 
What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...
What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...
What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...
SAP Ariba
 
Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...
Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...
Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...
CGI Suomi
 
High-Touch KM for a High-Tech World
High-Touch KM for a High-Tech WorldHigh-Touch KM for a High-Tech World
High-Touch KM for a High-Tech World
kmedge
 
Fin model meeting bd contribution & evolution
Fin model meeting   bd contribution & evolutionFin model meeting   bd contribution & evolution
Fin model meeting bd contribution & evolution
Johannes Ide
 
Inputs from VP Business Development
Inputs from VP Business DevelopmentInputs from VP Business Development
Inputs from VP Business Development
Johannes Ide
 
Hey Nineteen: Procurement’s Playbook for 2019
Hey Nineteen: Procurement’s Playbook for 2019Hey Nineteen: Procurement’s Playbook for 2019
Hey Nineteen: Procurement’s Playbook for 2019
Zycus
 

Similar to The Power of a CoP: Influence, Innovation, and Shared Value (20)

Cge leadership summit ibm presentation public sector analytics
Cge leadership summit   ibm presentation public sector analyticsCge leadership summit   ibm presentation public sector analytics
Cge leadership summit ibm presentation public sector analytics
 
8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda 8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda
 
8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda 8th annual Field Service Management Summit 2016 - agenda
8th annual Field Service Management Summit 2016 - agenda
 
SIIA & OPEXEngine: Let the Data Set You Free!
SIIA & OPEXEngine: Let the Data Set You Free!SIIA & OPEXEngine: Let the Data Set You Free!
SIIA & OPEXEngine: Let the Data Set You Free!
 
Supply Chain Trends Overview
Supply Chain Trends OverviewSupply Chain Trends Overview
Supply Chain Trends Overview
 
Presentazione per l'Università "La sapienza" - Facolta' di Economia
Presentazione per l'Università "La sapienza" - Facolta' di EconomiaPresentazione per l'Università "La sapienza" - Facolta' di Economia
Presentazione per l'Università "La sapienza" - Facolta' di Economia
 
SSOW Asia Prospectus 2016
SSOW Asia Prospectus 2016SSOW Asia Prospectus 2016
SSOW Asia Prospectus 2016
 
SIG Is Opening Doors Worldwide
SIG Is Opening Doors WorldwideSIG Is Opening Doors Worldwide
SIG Is Opening Doors Worldwide
 
Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...
Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...
Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...
 
Data SSON
Data SSONData SSON
Data SSON
 
Come Diventare un SaaS Provider
Come Diventare un SaaS ProviderCome Diventare un SaaS Provider
Come Diventare un SaaS Provider
 
Data to Decisions - Use Data to design a Competitive Advantage
Data to Decisions - Use Data to design a Competitive AdvantageData to Decisions - Use Data to design a Competitive Advantage
Data to Decisions - Use Data to design a Competitive Advantage
 
Oracle ERP Cloud - Finance Intro to Reps.pptx
Oracle ERP Cloud - Finance Intro to Reps.pptxOracle ERP Cloud - Finance Intro to Reps.pptx
Oracle ERP Cloud - Finance Intro to Reps.pptx
 
Overview of APM vision and strategy
Overview of APM vision and strategyOverview of APM vision and strategy
Overview of APM vision and strategy
 
What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...
What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...
What issues are top of mind for CPOs? We asked hundreds of them – and we’re r...
 
Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...
Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...
Tapio volanen cgi_pekka_horo_microsoft_suuntaviivoja_vuodelle_2017_cg_in_dyna...
 
High-Touch KM for a High-Tech World
High-Touch KM for a High-Tech WorldHigh-Touch KM for a High-Tech World
High-Touch KM for a High-Tech World
 
Fin model meeting bd contribution & evolution
Fin model meeting   bd contribution & evolutionFin model meeting   bd contribution & evolution
Fin model meeting bd contribution & evolution
 
Inputs from VP Business Development
Inputs from VP Business DevelopmentInputs from VP Business Development
Inputs from VP Business Development
 
Hey Nineteen: Procurement’s Playbook for 2019
Hey Nineteen: Procurement’s Playbook for 2019Hey Nineteen: Procurement’s Playbook for 2019
Hey Nineteen: Procurement’s Playbook for 2019
 

More from Enterprise Knowledge

Improving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning ContentImproving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning Content
Enterprise Knowledge
 
Building a Semantic Layer of your Data Platform
Building a Semantic Layer of your Data PlatformBuilding a Semantic Layer of your Data Platform
Building a Semantic Layer of your Data Platform
Enterprise Knowledge
 
Demystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through StorytellingDemystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through Storytelling
Enterprise Knowledge
 
Enterprise Knowledge Graphs - Data Summit 2024
Enterprise Knowledge Graphs - Data Summit 2024Enterprise Knowledge Graphs - Data Summit 2024
Enterprise Knowledge Graphs - Data Summit 2024
Enterprise Knowledge
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
Enterprise Knowledge
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
Enterprise Knowledge
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
Enterprise Knowledge
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024
Enterprise Knowledge
 
Overview of Taxonomies and Artificial Intelligence
Overview of Taxonomies and Artificial IntelligenceOverview of Taxonomies and Artificial Intelligence
Overview of Taxonomies and Artificial Intelligence
Enterprise Knowledge
 
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding AmericaNonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Enterprise Knowledge
 
Road to the Taxonomy Rollercoaster
Road to the Taxonomy RollercoasterRoad to the Taxonomy Rollercoaster
Road to the Taxonomy Rollercoaster
Enterprise Knowledge
 
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
Enterprise Knowledge
 
Scaling Knowledge Graph Architectures with AI
Scaling Knowledge Graph Architectures with AIScaling Knowledge Graph Architectures with AI
Scaling Knowledge Graph Architectures with AI
Enterprise Knowledge
 
Making Knowledge Management Clickable
Making Knowledge Management ClickableMaking Knowledge Management Clickable
Making Knowledge Management Clickable
Enterprise Knowledge
 
Building for the Knowledge Management Archetypes at Your Company
Building for the Knowledge Management Archetypes at Your CompanyBuilding for the Knowledge Management Archetypes at Your Company
Building for the Knowledge Management Archetypes at Your Company
Enterprise Knowledge
 
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are PricelessKnowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
Enterprise Knowledge
 
Introducing the Agile KM Manifesto.pdf
Introducing the Agile KM Manifesto.pdfIntroducing the Agile KM Manifesto.pdf
Introducing the Agile KM Manifesto.pdf
Enterprise Knowledge
 
Road Maps & Roadblocks to Federal Electronic Records Management
Road Maps & Roadblocks to Federal Electronic Records ManagementRoad Maps & Roadblocks to Federal Electronic Records Management
Road Maps & Roadblocks to Federal Electronic Records Management
Enterprise Knowledge
 
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
Building an Innovative Learning Ecosystem at Scale with Graph TechnologiesBuilding an Innovative Learning Ecosystem at Scale with Graph Technologies
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
Enterprise Knowledge
 
Identifying Security Risks Using Auto-Tagging and Text Analytics
Identifying Security Risks Using Auto-Tagging and Text AnalyticsIdentifying Security Risks Using Auto-Tagging and Text Analytics
Identifying Security Risks Using Auto-Tagging and Text Analytics
Enterprise Knowledge
 

More from Enterprise Knowledge (20)

Improving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning ContentImproving Learning Content Efficiency with Reusable Learning Content
Improving Learning Content Efficiency with Reusable Learning Content
 
Building a Semantic Layer of your Data Platform
Building a Semantic Layer of your Data PlatformBuilding a Semantic Layer of your Data Platform
Building a Semantic Layer of your Data Platform
 
Demystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through StorytellingDemystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through Storytelling
 
Enterprise Knowledge Graphs - Data Summit 2024
Enterprise Knowledge Graphs - Data Summit 2024Enterprise Knowledge Graphs - Data Summit 2024
Enterprise Knowledge Graphs - Data Summit 2024
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024
 
Overview of Taxonomies and Artificial Intelligence
Overview of Taxonomies and Artificial IntelligenceOverview of Taxonomies and Artificial Intelligence
Overview of Taxonomies and Artificial Intelligence
 
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding AmericaNonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
 
Road to the Taxonomy Rollercoaster
Road to the Taxonomy RollercoasterRoad to the Taxonomy Rollercoaster
Road to the Taxonomy Rollercoaster
 
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
 
Scaling Knowledge Graph Architectures with AI
Scaling Knowledge Graph Architectures with AIScaling Knowledge Graph Architectures with AI
Scaling Knowledge Graph Architectures with AI
 
Making Knowledge Management Clickable
Making Knowledge Management ClickableMaking Knowledge Management Clickable
Making Knowledge Management Clickable
 
Building for the Knowledge Management Archetypes at Your Company
Building for the Knowledge Management Archetypes at Your CompanyBuilding for the Knowledge Management Archetypes at Your Company
Building for the Knowledge Management Archetypes at Your Company
 
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are PricelessKnowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
 
Introducing the Agile KM Manifesto.pdf
Introducing the Agile KM Manifesto.pdfIntroducing the Agile KM Manifesto.pdf
Introducing the Agile KM Manifesto.pdf
 
Road Maps & Roadblocks to Federal Electronic Records Management
Road Maps & Roadblocks to Federal Electronic Records ManagementRoad Maps & Roadblocks to Federal Electronic Records Management
Road Maps & Roadblocks to Federal Electronic Records Management
 
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
Building an Innovative Learning Ecosystem at Scale with Graph TechnologiesBuilding an Innovative Learning Ecosystem at Scale with Graph Technologies
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
 
Identifying Security Risks Using Auto-Tagging and Text Analytics
Identifying Security Risks Using Auto-Tagging and Text AnalyticsIdentifying Security Risks Using Auto-Tagging and Text Analytics
Identifying Security Risks Using Auto-Tagging and Text Analytics
 

Recently uploaded

The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
digitalxplive
 
Pigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending PlantPigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending Plant
LINUS PROJECTS (INDIA)
 
The importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT StandardizationThe importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT Standardization
Axel Rennoch
 
Integrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecaseIntegrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecase
shyamraj55
 
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdfBT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
Neo4j
 
How to Build a Profitable IoT Product.pptx
How to Build a Profitable IoT Product.pptxHow to Build a Profitable IoT Product.pptx
How to Build a Profitable IoT Product.pptx
Adam Dunkels
 
[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf
[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf
[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf
Kief Morris
 
(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf
(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf
(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf
Priyanka Aash
 
Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024
Nicolás Lopéz
 
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptxIntroduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
313mohammedarshad
 
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
BrainSell Technologies
 
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
Edge AI and Vision Alliance
 
Data Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining DataData Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining Data
Safe Software
 
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Muhammad Ali
 
Feature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptxFeature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptx
ssuser1915fe1
 
(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...
(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...
(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...
Priyanka Aash
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
sunilverma7884
 
How Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdfHow Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdf
HackersList
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
maigasapphire
 
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptxDublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Kunal Gupta
 

Recently uploaded (20)

The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
 
Pigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending PlantPigging Unit Lubricant Oil Blending Plant
Pigging Unit Lubricant Oil Blending Plant
 
The importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT StandardizationThe importance of Quality Assurance for ICT Standardization
The importance of Quality Assurance for ICT Standardization
 
Integrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecaseIntegrating Kafka with MuleSoft 4 and usecase
Integrating Kafka with MuleSoft 4 and usecase
 
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdfBT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
BT & Neo4j: Knowledge Graphs for Critical Enterprise Systems.pptx.pdf
 
How to Build a Profitable IoT Product.pptx
How to Build a Profitable IoT Product.pptxHow to Build a Profitable IoT Product.pptx
How to Build a Profitable IoT Product.pptx
 
[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf
[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf
[Talk] Moving Beyond Spaghetti Infrastructure [AOTB] 2024-07-04.pdf
 
(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf
(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf
(CISOPlatform Summit & SACON 2024) Digital Personal Data Protection Act.pdf
 
Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024Vertex AI Agent Builder - GDG Alicante - Julio 2024
Vertex AI Agent Builder - GDG Alicante - Julio 2024
 
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptxIntroduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
 
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
 
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
“Deploying Large Language Models on a Raspberry Pi,” a Presentation from Usef...
 
Data Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining DataData Integration Basics: Merging & Joining Data
Data Integration Basics: Merging & Joining Data
 
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
 
Feature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptxFeature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptx
 
(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...
(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...
(CISOPlatform Summit & SACON 2024) Keynote _ Power Digital Identities With AI...
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
 
How Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdfHow Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdf
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
 
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptxDublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
 

The Power of a CoP: Influence, Innovation, and Shared Value

  • 1. Airlines Reporting Corporation KMI Showcase 2019 Shitalkumar Sabne The Power of a CoP: Influence, Innovation, and Shared Value Madison Jaronski Enterprise Knowledge
  • 2. © Airlines Reporting Corporation (ARC) All Rights Reserved. 2 Shitalkumar Sabne Manager Data Solutions & Product Design Airlines Reporting Corporation (ARC) KM Analyst Gamification and Learning Enterprise Knowledge (EK) Madison Jaronski
  • 3. 3
  • 4. © Airlines Reporting Corporation (ARC) All Rights Reserved. 4 Meet the BI CoP Team Felicia Thomas Director CoP Sponsor Airlines Reporting Corporation (ARC) Seamus Cho Data Analyst CoP Leader Airlines Reporting Corporation (ARC) Doug Mangold Vice President CoP Sponsor Airlines Reporting Corporation (ARC)
  • 5. About Airlines Reporting Corporation Legacy of Trust: ARC operates at high volume, settling more than $94 billion in transactions between airlines and travel agencies each year. ARC has become the single record of truth for data collection of airline ticket transactions, covering approximately 60 percent of the world’s passenger air tickets. Mission: Advancing and unifying the global air travel community by delivering trusted solutions, proven expertise and flexible technology. Travel Agencies Airlines Corporations Other Data Users Our Customers
  • 6. © Airlines Reporting Corporation (ARC) All Rights Reserved. “Partnering for Success” Roadmapping & Planning 6 Leadership Coaching Guiding leveraging Best Practices Process Improvement BI CoP’s Partnership with Enterprise Knowledge “Seamus, our job is to make you famous and the need for us obsolete.”
  • 7. Our greatest challenge: There was no way to bridge the islands of knowledge across the company. - Chuck Thackston, Managing Director, ARC
  • 8. © Airlines Reporting Corporation (ARC) All Rights Reserved. ARC’s Business Intelligence CoP Journey Map 8 2010 2011 - 2015 2016 - 2017 2018 - Present Lack of right format resulted in gradual decrease in interest Eventually, CoPs closed down CoP re-launch in 2015 Improved format & alignment of key initiatives to reduce negativity and promote the value of BI-CoP CoP began to bring in more valuable contribution from participants External presenters spiked interest and success Repetitive format started a slow down Add new events Many CoP attempts at ARC since 2010 = CoP Interest Level
  • 9. BI CoP Current State 40+ Active Members 12 Departments Up to $20K Funding Per Year 3-4 Major Events Per Year Executive Team Support and Visibility Measuring the Success in the last 36 months 2019 Goals CoP Charter Monthly BI CoP Meetings Hack-a-Thon Knowledge Fair Field Trip
  • 10. © Airlines Reporting Corporation (ARC) All Rights Reserved. Three Keys to BI CoP’s Success: 10 Content Is King The content has been pro-bono from internal/external experts, SMEs, and customers focused on touching at least 80% of the audience need. No Management Allowed Members wanted to foster an environment where they could openly talk about problems and knowledge gaps. Contribution Required Members need to contribute valuable input. The contribution can be a technical skills, methodology experience, or even a business understanding of a problem.
  • 11. © Airlines Reporting Corporation (ARC) All Rights Reserved. BI CoP’s Impact on ARC 11 Knowledge Growth Mindset shift • Diversity among CoP folks helped bring different perspectives on BI and data related challenges • CoP participation from 12+ departments enhanced increased cross functional collaboration • Help breaking down the silos and increased individual’s professional reputation • Events like hackathon helped change legacy mindset to agile way of thinking • Knowledge Fair promoted creativity and innovation among the ARC folks • Customer guest speakers sparked innovative ideas for product related operational issues • Learning complex data practices and analytical concepts helped bridge the gap among the data folks • Learning from external industry experts/ SMEs increased overall knowledge among the folks • One-on-One SME sessions helped individuals gain new skills Increased Collaboration
  • 12. © Airlines Reporting Corporation (ARC) All Rights Reserved. 12 Incorporate Future Technologies Foster Product Innovation Promote Agile mindset The Future of BI CoP Lead as a go-to resource and serve as a catalyst for innovation. Future Key Areas of Focus
  • 13. January 1 Knowledge Fair February 1 March 1 April 1 May 1 June 1 July 1 August 1 September 1 October 1 ARC BI CoP 2019 Roadmap Meeting & Event Roadmap FieldTripHack-A-ThonBICoP November 1 December 1 2019 Knowledge Fair Monthly BI CoP Design Thinking | IDO Presentation Big Data in Business Agile Methodologies Future State Tools AI & Knowledge Graphs Data Visualizati on Block Chain 2019 Hack-A- Thon BI CoP Field Trip BI CoP Field Trip Secure Event Budget Develop Event Plan Develop Marketing Strategy Identify Partners Identify Judges Secure Resources Secure Event Budget Develop Event Plan Develop Marketing Strategy Secure Venue Identify Presenters and SMEs Identify Volunteers Contact Field Trip Location Finalize Date and Time Customer Experience | NDC & One Order
  • 14. Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do. - Pele 14