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Learning 360: Crafting a Comprehensive View of Learning by Using a Graph

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Learning 360: Crafting a Comprehensive View of Learning by Using a Graph

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Chris Marino, a Principal Solution Consultant at Enterprise Knowledge (EK), was a featured speaker at this year's Data Architecture Online event organized by Dataversity. Marino presented his webinar "Learning 360: Crafting a Comprehensive View of Learning Content Using a Graph" on July 20, 2022. In his presentation, Marino took participants through the entire Graph development process, including planning, designing, and developing the new tool, highlighting benefits to the organization and lessons learned throughout the process.

Chris Marino, a Principal Solution Consultant at Enterprise Knowledge (EK), was a featured speaker at this year's Data Architecture Online event organized by Dataversity. Marino presented his webinar "Learning 360: Crafting a Comprehensive View of Learning Content Using a Graph" on July 20, 2022. In his presentation, Marino took participants through the entire Graph development process, including planning, designing, and developing the new tool, highlighting benefits to the organization and lessons learned throughout the process.

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Learning 360: Crafting a Comprehensive View of Learning by Using a Graph

  1. 1. Learning 360 Crafting a Comprehensive View of Learning Content Using a Graph
  2. 2. ENTERPRISE KNOWLEDGE Chris Marino ⬢ Principal Solution Consultant / Solutions Architect ⬢ 25+ years experience designing and building search-focused applications ⬢ Provided technical expertise for multiple content management and graph-based projects https://www.linkedin.com/in/chris-j-marino/ @EnterpriseFind https://enterprise-knowledge.com/
  3. 3. 10 AREAS OF EXPERTISE KM STRATEGY & DESIGN TAXONOMY & ONTOLOGY DESIGN TECHNOLOGY SOLUTIONS AGILE, DESIGN THINKING & FACILITATION CONTENT & BRAND STRATEGY KNOWLEDGE GRAPHS, DATA MODELING, & AI ENTERPRISE SEARCH INTEGRATED CHANGE MANAGEMENT ENTERPRISE LEARNING CONTENT MANAGEMENT 80+ EXPERT CONSULTANTS HEADQUARTERED IN ARLINGTON, VIRGINIA, USA ESTABLISHED 2013 – OUR FOUNDERS AND PRINCIPALS HAVE BEEN PROVIDING KNOWLEDGE MANAGEMENT CONSULTING TO GLOBAL CLIENTS FOR OVER 20 YEARS AWARD-WINNING CONSULTANCY KMWORLD’S 100 COMPANIES THAT MATTER IN KM (2015, 2016, 2017, 2018, 2019, 2020, 2021) CIO REVIEW’S 20 MOST PROMISING KM SOLUTION PROVIDERS (2016) INC MAGAZINE #1289 OF THE 5000 FASTEST GROWING COMPANIES INC MAGAZINE BEST WORKPLACES (2018, 2019, 2022) WASHINGTONIAN MAGAZINE’S TOP 50 GREAT PLACES TO WORK (2017) WASHINGTON BUSINESS JOURNAL’S BEST PLACES TO WORK (2017, 2018, 2019, 2020) ARLINGTON ECONOMIC DEVELOPMENT’S FAST FOUR AWARD – FASTEST GROWING COMPANY (2016) VIRGINIA CHAMBER OF COMMERCE’S FANTASTIC 50 AWARD – FASTEST GROWING COMPANY (2019) PRESENCE IN BRUSSELS, BELGIUM EK at a Glance @EKCONSULTING
  4. 4. ENTERPRISE KNOWLEDGE Agenda Q & A Solution Lessons Learned Problem Benefits
  5. 5. ENTERPRISE KNOWLEDGE What is a Graph Database? Stores the things we want to describe, their properties and how they are related.
  6. 6. ENTERPRISE KNOWLEDGE Features of 360 System ⬢ Deals with content that is highly connected where connections have great importance ⬢ Unifies content from multiple source systems ⬢ Allows you to investigate data from any starting point ⬢ Serves as complement for source systems, not replacement (“read only”)
  7. 7. ENTERPRISE KNOWLEDGE The Problem
  8. 8. ENTERPRISE KNOWLEDGE Learning Content Team from Major US Retailer Owns Relationships with multiple Business Partners / Customer. ⬢ Create and maintain learning content that supports a Great Workplace ⬢ Consists of Team Leads, Content Managers, Content Designers, and Creative Designers Ensures alignment with priorities and strategies; identifies gaps, develops plans, provides solutions. Develops, builds, and designs learning content delivered in a variety of modalities for associate consumption. Creates and maintains content in multiple systems and formats: • Instructor-Led Training • eLearning • Video / Animation • Web Content
  9. 9. ENTERPRISE KNOWLEDGE LEARNING CONTENT DOMAIN ILT Course Assess- ments Badge Job Role Learning Path Nano- Learning Course E- Learning Course Manual Content
  10. 10. ENTERPRISE KNOWLEDGE Challenges ⬢ Lacked efficient means to manage, find, and curate learning content across the organization ⬢ Lacked ability to accurately describe content – provide uniform labels and establish relationships between various pieces of content ⬢ Needed better way to direct learning content and target audience based on experience and characteristics
  11. 11. ENTERPRISE KNOWLEDGE Manage and Find Content ⬢ Wasted time searching for content created and stored in multiple, siloed systems ⬢ Lacked accessibility and awareness of existing content ⬢ Experienced wasted time and money spent recreating, manually managing, and duplicating content
  12. 12. ENTERPRISE KNOWLEDGE Describe and Relate Content “What content do we currently have on cake decorating?” ⬢ Struggled without consistent means for identifying and labelling content ⬢ Lacked ability to identify gaps in content based on topic, job roles, etc. ⬢ Managed relationships manually in spreadsheet “What contents needs to be completed to earn this badge?” “What is the seat cost of learning for an overnight stocker?” “Where are our gaps in learning content and which areas/topics do we need to target?”
  13. 13. ENTERPRISE KNOWLEDGE Direct and Target Content ⬢ Inability to provide recommended content and personalized experience. ⬢ Lacked sophisticated content curation especially around metadata ⬢ Not consistently defined ⬢ Totally missing
  14. 14. ENTERPRISE KNOWLEDGE The Solution
  15. 15. ENTERPRISE KNOWLEDGE Digital library based on graph database which provides 360- degree view of Learning Content by automatically syncing, tagging and connecting content in source systems to enable a “single view of truth”. Learning Content Database (LCD)
  16. 16. ENTERPRISE KNOWLEDGE Graph Database A linked data store that organizes structured and unstructured information through: ▪ Entities (Nodes, Verticies) ▪ Relationships (Edges) ▪ Properties (both) Consists of triples ▪ entity → relationship → entity ▪ subject → predicate → object Relationships are first-class citizens. Can have its own properties. Digital library based on graph database which provides 360-degree view of Learning Content by automatically syncing, tagging and connecting content in source systems to enable a “single view of truth”.
  17. 17. ENTERPRISE KNOWLEDGE Graph Use Cases ⬢ Content Management ⬢ Data Analysis – Fraud detection, anomalies ⬢ Data Unification - Connect and tag content from multiple sources ⬢ Recommendation Engine
  18. 18. ENTERPRISE KNOWLEDGE Why Graph? ⬢ Excels at connecting highly related content ⬢ Provides great flexibility both technically and editorially ⬢ Contains simpler model for understanding content and how it’s connected
  19. 19. ENTERPRISE KNOWLEDGE LCD TECHNICAL DIAGRAM Learning Developers Search Engine Taxonomy Management Tool Knowledge Graph Database Gremlin API Azure Cosmos Graph Database + CMSs LMSs BADGE & HR DATA Java Script Front-End & API React JS Library Node JS
  20. 20. ENTERPRISE KNOWLEDGE GRAPH MODEL
  21. 21. ENTERPRISE KNOWLEDGE Data in the Graph Subject Predicate Object Course A hasTopic Topic A JobCode B belongsTo Badge A Course A contains Assessment D Badge C requires Course F Learning Path B includes Course D Course A isRequiredFor Badge C … … … Course A Topic A Badge C Assess -ment D hasTopic isRequiredFor “mappedDate”: “2022-07-01”, “mappedBy”: “cmarino” contains
  22. 22. ENTERPRISE KNOWLEDGE 360 System Features ⬢ Course detail page contains data from multiple systems (unifies, highly connected) ⬢ Multiple detail pages allows you to different ways of viewing data (any starting point) ⬢ Separate Tech Stack storing data in different format (complement) Digital library based on graph database which provides 360-degree view of Learning Content by automatically syncing, tagging and connecting content in source systems to enable a “single view of truth”.
  23. 23. ENTERPRISE KNOWLEDGE How It Fits Together Data Sources Business Ontology Graph Database Badge B Course A Course C Role F Topic D Topic E Business Taxonomy Digital library based on graph database which provides 360-degree view of Learning Content by automatically syncing, tagging and connecting content in source systems to enable a “single view of truth”.
  24. 24. ENTERPRISE KNOWLEDGE Single View of Truth ⬢ Staff has single application to locate learning content that is current, curated, and findable ⬢ Provides a holistic view of content showing important relationships ⬢ Not all source systems will ever have all info about a piece of content Digital library based on graph database which provides 360-degree view of Learning Content by automatically syncing, tagging and connecting content in source systems to enable a “single view of truth”.
  25. 25. ENTERPRISE KNOWLEDGE Benefits
  26. 26. ENTERPRISE KNOWLEDGE Findable Content Outcome ⬢ Any learning content is easily and quickly located “Here’s the real ask: Looking for all pieces of learning where we teach WIC, what are we offering, where and for whom Old Way: [three days later, of searching in SharePoint, Searching in AEM, Sending notes to content managers, etc] New Way: 2 second search in LCD. ” Benefit ⬢ Decreased time searching for content = more productive staff (increased time savings and reduced costs) Lacked efficient means to manage, find, and curate learning content across the organization
  27. 27. ENTERPRISE KNOWLEDGE Well Curated Content Outcome ⬢ Curated content with uniform tags and explicit relationships enhance ability for the retailer to identify gaps in their learning content. Benefit ⬢ Increased ability for the retailer to mitigate the repercussions associated with on-site store safety, diversity and inclusion, and employee and customer health and well-being Lacked ability to accurately describe content – provide uniform labels and establish relationships between various pieces of content “I can now answer questions like these …” “How much training do our cashiers receive on de-escalation best practices?”
  28. 28. ENTERPRISE KNOWLEDGE Direct and Target Learning Outcome ⬢ Improved visibility into each associate’s capabilities Needed better way to direct learning content and target audience based on experience and characteristics. Benefit ⬢ Provides workforce with the necessary skills and expertise to do their jobs effectively as well as upskill employees and guide their professional development.
  29. 29. ENTERPRISE KNOWLEDGE Foundation for Future AI/ML Solutions ⬢ AI/ML efforts require well curated content (metadata) ⬢ Many graph algorithms available for use cases like recommendations/similarity, outliers, etc.
  30. 30. ENTERPRISE KNOWLEDGE Lessons Learned
  31. 31. ENTERPRISE KNOWLEDGE Buy In from IT ⬢ Graphs are probably new to your IT team ⬢ Used to established model using relational databases (Oracle, SQL) ⬢ Take time to educate and explain
  32. 32. ENTERPRISE KNOWLEDGE Model First ⬢ Intuitive, Graph is like your Whiteboard ⬢ Nodes vs Properties – depends on the questions your asking ⬢ Graph queries work best by starting at location
  33. 33. ENTERPRISE KNOWLEDGE Iterate ⬢ Don’t try to push all content into graph immediately ⬢ Agile Process is good fit ⬢ Establish process for adding content ⬢ Look for high value content ⬢ Analyze and Model ⬢ Solve access and technical issues ⬢ Repeat
  34. 34. ENTERPRISE KNOWLEDGE Understand Source System Limitations ⬢ Not every source system can store metadata ⬢ Use graph as metadata management tool – single view ⬢ Good source for storing “holistic” metadata ⬢ Auto Tagging isn’t perfect, allow human interaction ⬢ Use ID from source system
  35. 35. Q&A Thank you for listening. Questions?

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