The world is in love with the "Internet of things" but we are using old tools to solve the problem. While we had no choice but to use native apps on our phones for this first generation of smart devices (e.g. Nest) it can't scale. If we believe in Moore's Law at all, we'll have hundreds if not thousands of these devices in our lives in a very short period of time. It just doesn't make sense to use apps as our primary interaction tool. The Physical Web is an approach to 'infuse' the web into physical objects so you can just walk up and use any device, on any platform, with just a single click.
I've included these because in essence these notes are taken from the people behind some of the products and help to (I hope) expose them and their products for the nonsense they really are.
Make things people want verses make people want things. Technology and the minutia of bullshit that proclaims to promote it get's uncovered and tortured by Steve Price, along with some examples of great things.
The Responsibility Process - How do you "push responsibility down"Ian Brockbank
Mary and Tom Poppendieck tell us we should “push responsibility down” to empower the team. How do we do this? What does it look like as a team member when you’re accepting responsibility? How can a team leader recognise and foster team responsibility?
Drawing on over twenty years of research by Christopher Avery and Bill McCarley, this presentation provides insights into how people naturally think and react and how this affects taking responsibility. This leads to models which can help to break the cycle and get to productive responsible thinking sooner. On the way, I show agile practices which naturally encourage and support these processes.
This is a slight update to the previous slides with more information on how to find more.
This ebook compiles awesome outtakes from SXSW2015. Written by @Briansolis and illustrated by @gapingvoid, it captures why you should be very sorry you failed to get to Austin this year:)
This is another in our series of ebooks that can make your ideas come alive.
Some people say the web is dying, but I believe it’s just getting started. And what will kick it into overdrive is the Physical Web: the ability to discover, engage, and interact with smart devices (or that “dumb” tree over there) using nothing more than a browser.
In this presentation, we explore the impact these new capabilities may have on the way we design and think about this (increasingly near) future web.
I've included these because in essence these notes are taken from the people behind some of the products and help to (I hope) expose them and their products for the nonsense they really are.
Make things people want verses make people want things. Technology and the minutia of bullshit that proclaims to promote it get's uncovered and tortured by Steve Price, along with some examples of great things.
The Responsibility Process - How do you "push responsibility down"Ian Brockbank
Mary and Tom Poppendieck tell us we should “push responsibility down” to empower the team. How do we do this? What does it look like as a team member when you’re accepting responsibility? How can a team leader recognise and foster team responsibility?
Drawing on over twenty years of research by Christopher Avery and Bill McCarley, this presentation provides insights into how people naturally think and react and how this affects taking responsibility. This leads to models which can help to break the cycle and get to productive responsible thinking sooner. On the way, I show agile practices which naturally encourage and support these processes.
This is a slight update to the previous slides with more information on how to find more.
This ebook compiles awesome outtakes from SXSW2015. Written by @Briansolis and illustrated by @gapingvoid, it captures why you should be very sorry you failed to get to Austin this year:)
This is another in our series of ebooks that can make your ideas come alive.
Some people say the web is dying, but I believe it’s just getting started. And what will kick it into overdrive is the Physical Web: the ability to discover, engage, and interact with smart devices (or that “dumb” tree over there) using nothing more than a browser.
In this presentation, we explore the impact these new capabilities may have on the way we design and think about this (increasingly near) future web.
Today’s 'smart devices' are a product of the technology and mental models of our past. From a connected lightbulb to a robot vacuum, using most of these devices requires a native app. This in turn greatly limits their contexts of use. Can we really expect users to download an app to interact with a random ’thing’ they encounter at the mall, a space they explore for an hour at the museum, or a city they will only visit for a day? What devices could we build, what 'smart' environments could we enable if users could simply discover, “walk up and use”(and then if needed, abandon) these objects and environments as they do a web site?
This workshop will discuss two new technologies--Physical Web and Web Bluetooth--that can enable on-demand interaction with physical things and spaces using no more than a browser.
Next-Gen Beacons: Understanding the Physical WebwonderMakr
What if every object at your event had the ability to talk to or notify your guests and bring them deeper into your activation, with one simple click? That's the idea behind the Physical Web, an open-source platform meant to give every object a URL via a simple beacon that does not require an app, just the Chrome browser. Learn how the Physical Web, a more cost-effective solution than a traditional proximity-based beacon + app deployment, will redefine how we interact with objects within event footprints and the world around us.
PRESENTED AT EVENTTECH 2016 (http://eventtech.eventmarketer.com/)
PRESENTATION COMPILED BY:
Mark Stewart
President & Chief Innovation Officer
wonderMakr
https://www.wondermakr.com
CREDITS AND THANKS:
@scottjensen
https://google.github.io/physical-web/
https://bkon.com/resources/
The A to Z of Planning Your First Eddystone Beacon PilotBeaconstac
This webinar talks about everything you need to know about running an Eddystone beacon pilot, right from purchasing beacons to setting up your proximity marketing campaign and more. Also talks about why businesses should choose Eddystone over iBeacon.
The Vedas are a large body of knowledge texts originating in the ancient Indian subcontinent. Composed in Vedic Sanskrit, the texts constitute the oldest layer of Sanskrit literature and the oldest scriptures of Hinduism.
Hindus consider the Vedas to be apauruṣeya, which means "not of a man, superhuman" and "impersonal, authorless".
The immune system is our first line of defense to keep the body safe from infections. It includes the skin, thymus,gastrointestinal lining, tonsils/adenoids, spleen, lymph nodes, bone marrow and more. We discuss natural therapies, such as herbs, food and stress reduction techniques that support the natural activities of the immune system.
If your job is to make things for the web, and the company you work for doesn’t build fitness trackers, or robots, or smart light bulbs, or a cloud service that aims to connect all these things, you could be forgiven for not caring all that much about today's Internet of Things. My aim with this talk is to shift the conversation away from things and back to people. In doing so, I hope to also arm you with tools to better understand, and find your place, within this complex but fascinating landscape.
First presented at Generate Conference in San Francisco on July 15, 2016.
A set of interrelated elements or components that collect (input), manipulate (process), and disseminate (output) data and information and provide a feedback mechanism to meet an objective.
With increasing amount of intelligence imbued in everyday products, designing for and with that intelligence is turning into a matter of understanding not only the perspective of the person but the one of the product too. As these products leave the ‘lab’ and enter our daily lives, they will be inserted into situations which they may not understand and which may not understand them. As it happened with learning-thermostats misunderstandings, roombas attacking hair and self-driving cars misbehaving, more examples will show the need for new languages, tools, and interfaces for products that might have to be understood, trained, tamed, trusted and dealt with. In this talk, we will look at a different way of designing for and with intelligence. Looking in the murky in between today’s reality and the utopian full automated future and by jumping in between real prototypes and fictional scenarios, we will explore new interactions that will emerge in the attempt of domesticating intelligence in our everyday lives.
Today’s 'smart devices' are a product of the technology and mental models of our past. From a connected lightbulb to a robot vacuum, using most of these devices requires a native app. This in turn greatly limits their contexts of use. Can we really expect users to download an app to interact with a random ’thing’ they encounter at the mall, a space they explore for an hour at the museum, or a city they will only visit for a day? What devices could we build, what 'smart' environments could we enable if users could simply discover, “walk up and use”(and then if needed, abandon) these objects and environments as they do a web site?
This workshop will discuss two new technologies--Physical Web and Web Bluetooth--that can enable on-demand interaction with physical things and spaces using no more than a browser.
Next-Gen Beacons: Understanding the Physical WebwonderMakr
What if every object at your event had the ability to talk to or notify your guests and bring them deeper into your activation, with one simple click? That's the idea behind the Physical Web, an open-source platform meant to give every object a URL via a simple beacon that does not require an app, just the Chrome browser. Learn how the Physical Web, a more cost-effective solution than a traditional proximity-based beacon + app deployment, will redefine how we interact with objects within event footprints and the world around us.
PRESENTED AT EVENTTECH 2016 (http://eventtech.eventmarketer.com/)
PRESENTATION COMPILED BY:
Mark Stewart
President & Chief Innovation Officer
wonderMakr
https://www.wondermakr.com
CREDITS AND THANKS:
@scottjensen
https://google.github.io/physical-web/
https://bkon.com/resources/
The A to Z of Planning Your First Eddystone Beacon PilotBeaconstac
This webinar talks about everything you need to know about running an Eddystone beacon pilot, right from purchasing beacons to setting up your proximity marketing campaign and more. Also talks about why businesses should choose Eddystone over iBeacon.
The Vedas are a large body of knowledge texts originating in the ancient Indian subcontinent. Composed in Vedic Sanskrit, the texts constitute the oldest layer of Sanskrit literature and the oldest scriptures of Hinduism.
Hindus consider the Vedas to be apauruṣeya, which means "not of a man, superhuman" and "impersonal, authorless".
The immune system is our first line of defense to keep the body safe from infections. It includes the skin, thymus,gastrointestinal lining, tonsils/adenoids, spleen, lymph nodes, bone marrow and more. We discuss natural therapies, such as herbs, food and stress reduction techniques that support the natural activities of the immune system.
If your job is to make things for the web, and the company you work for doesn’t build fitness trackers, or robots, or smart light bulbs, or a cloud service that aims to connect all these things, you could be forgiven for not caring all that much about today's Internet of Things. My aim with this talk is to shift the conversation away from things and back to people. In doing so, I hope to also arm you with tools to better understand, and find your place, within this complex but fascinating landscape.
First presented at Generate Conference in San Francisco on July 15, 2016.
A set of interrelated elements or components that collect (input), manipulate (process), and disseminate (output) data and information and provide a feedback mechanism to meet an objective.
With increasing amount of intelligence imbued in everyday products, designing for and with that intelligence is turning into a matter of understanding not only the perspective of the person but the one of the product too. As these products leave the ‘lab’ and enter our daily lives, they will be inserted into situations which they may not understand and which may not understand them. As it happened with learning-thermostats misunderstandings, roombas attacking hair and self-driving cars misbehaving, more examples will show the need for new languages, tools, and interfaces for products that might have to be understood, trained, tamed, trusted and dealt with. In this talk, we will look at a different way of designing for and with intelligence. Looking in the murky in between today’s reality and the utopian full automated future and by jumping in between real prototypes and fictional scenarios, we will explore new interactions that will emerge in the attempt of domesticating intelligence in our everyday lives.
MTBiz is for you if you are looking for contemporary information on business, economy and especially on banking industry of Bangladesh. You would also find periodical information on Global Economy and Commodity Markets.
Signature content of MTBiz is its Article of the Month (AoM), as depicted on Cover Page of each issue, with featured focus on different issues that fall into the wide definition of Market, Business, Organization and Leadership. The AoM also covers areas on Innovation, Central Banking, Monetary Policy, National Budget, Economic Depression or Growth and Capital Market. Scale of coverage of the AoM both, global and local subject to each issue.
MTBiz is a monthly Market Review produced and distributed by Group R&D, MTB since 2009.
My talk from Playful 11 in London where I argue we all might be cyborgs already. I talk about how we cognitively project ourselves to our surroundings and possessions, and why everything will be about software, designed behaviour and superpowers.
As smart devices explode, we need a new way to interact with them, you can't download an app for a vending machine you'll use just once. The Physical Web unlocks the superpower of the web, frictionless interaction, for any smart device.
I ran a two hour workshop on designing discreetness yesterday, and this is my attempt to recap the framing and what we did in 10 minutes or less. This is an edited version of the recap from second day at Thingscon — look for more precise blog post up at http://nordkapp.fi/blog soon!
Taming Context in the Internet of ThingsWebVisions
As we continue to stitch our physical world together with digital information, context is becoming harder to manage and understand. Everything we do or buy is potentially connected to everything else, complicating the meaning of our everyday actions. How do we insure that the networked "things" we put into the world make sense as part a human environment? The answers have less to do with the devices we make than with the way people perceive and comprehend their surroundings.
Using everyday examples and practical models, this talk shows how we can figure out the contextual angles underlying the experiences of your product's or service's users and customers.
Wearable technoloy, an introduction, what's happening now and in the near future.
A quick presentation I gave to the internet of things meet up April 2014.
Know thy interaction – How interaction is changing what we create on the webnolly00
Interaction on the web has progressed at a fascinating rate over the last few years. I’ll be looking back at this evolution, how we can learn from the past and at some of the most inspiring interaction work being developed at the moment.
I’ll also take a look at the future and what could be shaping our interaction experiences in the years to come.
WTF is a 'product-led' transformation anywayTim Malbon
A summary of what we at Made by Many mean by 'Change by making' and 'Product-led transformation', and the presentation I made on the subject at Google Firestarters
Labs.Redweb - Agency Briefing: The Internet Of Things David Burton
The good, the bad, & the ugly of the Internet of Things
An agency briefing on the latest area of investigation for Redweb Labs: The Internet of Things
Our view from the starting blocks and the questions and issues we've lined up to be investigated further over the coming months
The Internet of Things, an Agency Briefing 2014Redweb Ltd
An Agency Briefing about the Internet of Things. Detailing our early thoughts on the good, the bad, and the ugly of smart, connected, or wearable objects
The Physical Web is a Speed Issue - Velocity 2015Scott Jenson
The web is trapped in the virtual world. We need a discovery service built into our phones so people can just 'walk up and use' anything. This is my keynote talk I gave at Velocity 2015
Native applications are a remnant of the Jurassic period of computer history. We will look back on these past 10 years as the time we finally grew out of our desktop mindset and started down the path of writing apps for an infinite number of platforms. As the cost of computation and connectivity plummets, manufacturers are going to put 'interactivity' into every device. Some of this will be trivial: my power adaptor knows it's charging history. Some of it will be control related: my television will be grand central for my smart home. But at it's heart, we'll be swimming in world where every device will have 'an app'. What will it take for us to get here, what technologies will it take to make this happen?
This talk will discuss how the principles of the open web must apply not only to prototocols but to hardware as well. How can we build a 'DNS for hardware' so the menagerie of devices has a chance for working together?
Mobile Apps and the coming Zombie ApocScott Jenson
Mobile apps are going through a deep transformation. Most people feel that apps, particularly on the iPhone, are the end of the line, the ultimate expression of functionality. This talk reflects a bit on what 'apps' really are, the role of the cloud and more importantly, how the coming horde of cheap computing devices is going to overturn what 'an app' is likely to be in the future.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
The Physical Web
1. The Physical Web
CHI 2014
@scottjenson!
jenson.org
I’ve been a professional designer for
nearly 30 years and I’m more excited
about what we, as the design community,
can do more than ever before. It’s an
amazing time to be designer for the
simple reason that things are moving so
fast, the rules changing so quickly, that the
designer mindset has never been more
useful.
But that doesn’t mean it’ll be easy.
Let’s me tell you two stories.The first
is with my Kindle, which has always
been able to synchronize your book
progress across all your devices. One
day I bought a best seller and it
offered me an audio book for a few
dollars more. What amazed me was
that when I went for a run, my audio
progress was also synchronized. I
literally did nothing and things worked
beautifully between all my devices.
2. Contrast this with the bluetooth headset
itself. I got up one night to go into the
kitchen to find it on the kitchen counter.
Worried that it was on, I used the ‘mult-
function button’ to press-hold it off. It was
one of those devices that speak
commands and it chirped enthusiastically
‘Power on!” Of course, they automatically
powered down, there was no real need
for me to have fiddled with them at all.
Just as I was smiling benigning, it
continued “Connecting!”Which confused
me, my phone was in my bed room far
away but I was worried that it would light
up my phone and make noise, bothering
my wife. I hurriedly tried the press-hold
command again, but somehow got it
wrong it, causing it to chirp again
“Dialing!” <Two stone cold heart beats>
WHO are you dialing at 2am in the
morning?The last person I called was my
wife, who kept her phone next to her
bed. Let’s just say I am the unsung poster
child for the consequences of bad
design….
vs
How will we approach the Internet of things?
When we build products around the
internet of things, will it be a seamless
easy experience or a complex cascade
of errors?
3. This isn’t an idle question because so
many people have a fairly naive approach
to the internet of things, a shallow
‘everything thing is awesome’ approach
but I feel fairly certain we’re heading for
a backlash, a UX disaster that if we’re
not careful is going to set us back for
years.
Let’s step back a bit and start with an
innocuousTwitter conversation I had a
few months ago.This little animation was
posted and people were oohing and
ahhhing over how awesome it was. !
People were not only using words like
‘perfect’ but also ‘standard’ and ‘consistent’
Now don’t get me wrong, this animation
is lovely but the idea that we need to use
it forever or heaven forbid standardize
seemed a bit premature to me.
4. Thats a slippery argument. Are you really arguing that
we’ll use pull to refresh forever?
So I sent out this slightly provocative
tweet:Well, you’d think I shot Pope
Francis... The fanboi backlash was strong,
really pushing it as a standard. Not
because the design is flawed, but if there
is one thing I’ve learned in this industry is
that things just change. These days, style
guides have a half life of about 12
months. So I pushed back a bit
The reply was that at the steering wheel
has been around forever! It’ll never
change, it’s perfect!You think the steering
wheel is a standard?
5. How adorableHow adorable
How adorable….
If you have any sense of history, you know
how silly it is to believe that the steering
wheel is a ‘standard’. Here are some
quick shots I grabbed from just the last
few years.The steering wheel is being
experimented with constantly. Besides,
self driving cars are just around the
corner. Of course, they are still a ways
out but when they come in, Steering
wheels be as standard as buggy whips
6. The History of the Steering Wheel
But even if you’re dubious that steering
wheels are going away, it’s history is far
more nuanced, and troubled, than you’d
think. Initially we had no steering wheels,
just horse drawn cars.The horses, for the
most part, steered the cart.There were
reins of course but they were meant
mostly for “whoa” and “go!” commands
with a few suggestions at forks in the
road.
Boat
Boats were the first vehicles that needed
active human steering.A quick refresher,
boats had the rudder in the back and
when you pushed it over, the sideways
force on the boat helped push it into a
turn.
7. Boat
Car
When cars came along, they copied
boats, not horse drawn carts.The engine
was in the back, the back wheels turned,
Boat
Car
and even tillers were used to steer them,
not wheels.What is fascinating to me is
that even when wheels were used on
boats, they mimic’ed the tiller mechanism
to to turn left, you had to turn the wheel
right.This was even true for cars.The
completely copied the mechanics of
boats.
8. Here isThomas Edison himself, in a car in
1901. Notice that the steering is now in
the front but he’s still using a tiller to
steer the car.
The steering wheel "has met with such general disfavor in this
country that levers are used almost exclusively”!
!
User Unfriendly, Joseph J. Corn
And this is the critical point. So often we
lament slow user uptake and how
companies can be too far ahead of the
market but in many cases users are pretty
damn smart.The technology just wasn’t
ready! Rack and Pinion steering was still
many years away. It took several technical
innovations in before wheels actually
became usable.Tillers really were the
better product to use at the time.
9. Familiarity Maturity
Revolution
The Shape of Innovation
There is a shape to innovation and I think
the CHI community needs to encourage
this greater sense of history.We see this
pattern over and over.!
Whenever we get a new technology (like
cars) we tend to look the past for
inspiration.We model tomorrows
technology on yesterday’s tasks.We
eventually figure it out but it’s a bumpy
road to maturity.Then along comes a
new technology revolution,
Familiarity Maturity
The Shape of Innovation
and we start the process all over again.
Once we kill the steering wheel, what are
we going to drag into the future of self
driving cars? Dashboards? Bucket seats?
The car will reset onto a new bumpy
road of maturity loosing the steering
wheel and all of the artifact that came
with it.
10. But we have recent examples of this
same pattern.The DOS prompt copied
theTeletype machine which was matured
into the interactive character menus of
Lotus 123.The graphical user interface
then reset the market and we started
over with a new set of tools.
And the same thing for phones.The
original phones had a single menu, based
on the computer menu which was
matured in the final Nokia Series 60
phones. It wasn’t until the iPhone came
along that this entire approach was
retired and replaced by atouch based
user interface.
11. Familiarity Maturity
Revolution
The Shape of Innovation
2 lessons
There are two critical psychological
points to this Shape of Innovation.The
first is this ‘tiller moment’ when we
inappropriately recycle an old model. But
the second, even more powerful is when
we reach this maturity point.We’ve
worked so hard to get to this point that
we’re very reluctant to give it up!There’s
a type of intellectual gravity well that
forms, it just feels so right that the desire
to look past it just fades away.This is what
I saw with myTwitter friend invoking the
steering wheel, he was standardizing on it
as he was overly attached to it.
The Shape of Innovation
The problem is that we see this gravity
well in so many products.Windows
attempted to mature into a tablet
product more than 10 years before the
iPad. Microsoft was so attached to their
model that they just couldn’t let it go.
12. The book, The Innovator’s Dilemma,
discusses this reluctance of companies to
create breakthrough products. It focuses
on companies desire to focus on their
core (high end) customers too much,
missing the new opportunities. I don’t
dispute this bu I feel there is another
strong force, this intellectual gravity well
that holds so many companies back,
making them extra conservative.
Everyone wants innovation
but no one wants risk
I saw this so clearly when I was
creative director at frog design. Our
clients always wanted big innovative
ideas but after we would bring them
in and do our thing, they would so
often push back, letting most of the
ideas fall on the floor. Everyone
WANTS innovation but no one wants
risk… We often joked at frog that we
weren’t in the design business but the
design therapy business. Much of our
job was working with the entire
company team, finding the hidden
risks and concerns and getting them
to look past short term concerns.
13. Risk-averse people are not afraid of the future…!
They’re just overly attached to the past
Because risk is a very tricky human
reaction. Risk averse people are not really
afraid of the future, there just a bit overly
attached to the past.
OH MY GODOH MY GOD
He hasn’t talked about IOT yetHe hasn’t talked about IOT yet
I realize some of you may be wondering,
He hasn’t really talked much about the
Internet of things yet.What’s going on?!
But the internet of things changes
EVERYTHING, from our designs to our
products to our very business models
and if we don’t understand this shape of
innovation and how it affects how we
start (being familiar with the past) or how
we get stuck in an intellectual gravity well,
we’ll never really think about it properly.
14. This is especially important as the IoT has
been verging on the insane.Take a look at
these market projections that have come
out every 6 months over the last 3
years…
http://www.wired.com/gadgetlab/2013/05/internet-of-things/
But even the way we are talking about it
is absurd.A recent article in Wired had
clearly silly scenarios such as warning if a
girl friend is nearby. It’s so clear that
technology is driving the discussion and
not reasonable use cases.We’re getting
excited just because it’s possible.
15. There’s this basic belief that if everything
is connected and smart then we can
basically do anything and the Jetson’s style
projections start spewing forth.We’re
assuming old science fiction beliefs.
Besides, we can’t really trust the Jetsons
at face value, notice that tiller handle
there?
Internet ofThings
Smart
Devices
Home
Automation
The basic problem is that the Internet of
things is such a broad term, it can mean
so many things. But let’s just pick the two
that are getting the most press: Smart
Devices and Home Automation.
16. Internet ofThings
Smart
Devices
Home
Automation
Smart devices are things like the Nest
Thermostat and the Quirky Egg Minder:
single function devices. Home automation
is more a cascade of information where
my calendar talks to my alarm clock
which wakes up my coffee machine and
so one.
Let’s start with Home Automation. Here
is an example from NinjaSphere, a
kickstarted campaign that raised well over
it’s original asking price.The idea is simple:
by tracking your location within the
home, you can automate the lights as you
move through it. I don’t want to make fun
of this product, it actually has some
potential, as long as you’re a single guy
living alone….
17. This ‘everything is awesome’ vision is
indeed inspiring but it’s a bit fragile
The issue I have with this approach is that
it reduces your home lights to a switch
and a single light!
!
It replaces the switch with a ninjasphere.
The problem is that it then has the
responsibility to fully operate that switch.
18. Room is empty Simple motion sensor
Wife is sleeping Better sensors
Dog is sleeping Even better sensors
Wife watching TV,
looking for remote
WTF… Just read my mind, would you?
Bedroom Scenario However, the UX designer in me is far
too painfully aware that humans are
messy, illogical beasts and simplistic if/then
rules are going to create a backlash
against this technology. It isn’t until we
take the coordinated control of these IoT
devices seriously that we’ll start building
more nuanced and error tolerate
systems.They will certainly be simplistic at
first but at least we’ll be on the right path.
We must create systems that expect us
to be human, not punish us for when we
are.
The IoT is not a set of if/then rules
There are so many times you can say
“sorry honey, that wasn’t supposed to
happen”!
!
This is such an obvious thing to say but
being human means being illogical.You
can automate 90% of daily life but you
can’t make the remain 10% more difficult.
19. HardEasy EasyHard
Moravec’s Paradox:
Moravec’s paradox: In the artificial
intelligence (AI) field, Moravec
commented that computers can be good
at intellectual adult tasks but quite
horrible at simple perception tasks a small
child could do.This divided AI problems
into two broad camps: HardEasy and
EasyHard. HardEasy were problems like
Chess which people thought required
cumming so were hard to do. It turned
out that by throwing hardware at the
problem and doing a (fairly) simple
search, a computer could play chess quite
well. Language transition would be an
example of an EasyHard problem.They
thought it would be fairly simple to just
look up all the words needed and lay
them down, but it was clearly much
harder than that. !
I claim that home automation is an
EasyHard problem.I’m not a luddite, I
strongly feel this is an excellent direction
to go but we don’t give it the credit it
deserves.
What is theirTechnologyTiller? The problem is that they are trying to
mature the light switch by replacing it
with sensors and rules, but that’s an
EasyHard problem.What should be
matured are the lights themselves as they
define the problem. Much like the
steering wheel, there are low level
technical things that are keeping us from
making this switch. Once we evolve our
lights to be smaller, more easily switched,
we can create a much more responsive
system, something that isn’t as risky as
‘turning on the lights’ would be today.
20. Bedroom ScenarioTake 2
Room empty? Someone there?
Turn onTurn on
If we had this more robust lighting
approach we could redo the bedroom
scenario. If there is no one in the room,
then go ahead, turn on the full lights as
you would have before. Nothing much is
changed here. But if there is someone,
then just turn on the safe floor lights so
you can navigate the room without
bothering someone. However, have the
humility to ask the user. Extend the light
switch to them by, for example, vibrating
their watch, letting them know the system
WANTED to turn on the lights but didn’t
think it was safe, extend the light switch
to the user so they can make the final
call.
We need to be building systems…!
that EXPECT us to be human,!
not punish us for when we are.
The change is fairly small, we just need to
treat home automation with the respect
it deserves and create systems that keep
us in charge at important moments.
21. Internet ofThings
Smart
Devices
Home
Automation
Now let’s move on to Smart Devices.
We’re starting to see lots of smart devices
???
Is there aTechnologyTiller?
We’re starting to see lots of smart
devices, each with their own app.This is
perfectly fine when we have a few
devices but what of the future? If we
believe in Moore’s law at all, there will be
hundreds, even thousands of smart
devices in our lives. How are we going to
work make that work? Is there a
technology tiller here that we are trying
to drag into the future?
22. Apps don’t scale
The problem is that apps just don’t scale.
Right now everyone is focused on home
control, e.g. making your washing machine
orTV smart. But the much bigger prize is
the public space with buses, trains, rental
cars, vending machines, parking and of
course, every shop you enter.All wanting
you to use their app. It just isn’t practical
that users would preinstall these apps.
Just inTime !
Interaction
There is a wide range of devices from the
nest down to bus stops (which are just a
steel pole stuck in concrete)There is a
continuum of device from standalone
processor to a tagged object that points
to a web page. But, from a design point of
view, they are all the same: they want
your attention and you need to interact
with them.The problem is that we are still
using our old school paradigm of ‘native
apps’ to deal with them.While I might be
fine with an app for my Nest, am i going
to download an app for ever store I enter,
every smart poster to see, or every
smart museum I enter? As we move to
single use experiences, apps become
hopelessly quaint.
23. Mobile apps must die
It’s why I wrote Mobile Apps must die.
People thought it was a rant about web
vs native apps but that wasn’t it at all.
http://jenson.org/mobile-apps-must-die/!
Discovery
Control
Coordination
Every time I talk about the IoT I get questions that show that
people really, deeply don’t understand what it is about. My
favorite example is the smart toaster, the derogatory poster
child of the IoT.When people say that “I don’t want apps on
my toaster” I want to shake them by their shoulders! “That’s
*your* old paradigm, not mine. It’s too easy to criticize a new
technology using old concepts. Smart devices are not about
apps!They are about 3 basic layers of functionality: Discovery,
Control, and Coordination!
!Discovery: Finding my devices nearby. Most companies would
kill for just this basic feature. Depending on how clever they
are with the URL it can span goofy marketing page (boring) to
SPIME like deep interaction with my device history.!
!Control:A small increment in cost lets me control the device.
This same URL model has moved us from web site directly to
Nest because now I’m talking to MY device.While prices are
still high, finding the right balance will be tricky but as the costs
fall, the choice will become trivial.This needs ‘another Apple’ to
take the chance because once it becomes clear it is possible,
EVERYONE will want to jump into the pool.!
!Coordination:This is the hard one as it involves so much
cooperation. I love the overall vision but it will take time for
companies to get on board with enough standards to make
this happen.Think about today. I can hardly get Mint.com to
access all of financial records, it’s constantly breaking down.We
expect massive data and control settings to work across every
world wide manufacturer?!
!My point is that we need to start with the first two: Discovery
and Control.They are very much within our reach and offer
significant value.
24. Lose apps,!
Think small
It’s important to understand how small
we’re talking about. Imagine just having a
little bit of data like a phone number or a
small paragraph of text. Objects could
just give you that little bit of information
you need. But it can extend to simple
web pages, like a printer support page at
work. Or even further to simple
interaction so I can pay for a parking
meeting or rent a bicycle. By losing apps,
you can link small and solve a much wider
range of interesting use cases.
1. Discovery
The Web needs a discovery service
2. Ranking 3. Interacting
This is NOT the internet of things, but a
building block that can lead up to it.There
are 3 areas to discuss: 1) Discovering the
public devices nearby 2) Gathering meta
data to help rank those devices and 3)
Letting the user choose and interact with
that web page.Again, this is similar to the
steering wheel in that the web is perfect
for this but we don’t have the right
technologies in place to unlock it.A
simple discovery service would unlock a
whole to range of both basic info and
simple interactivity.
25. Zipcar
The Physical web
Everything has ‘a web page’!
‘Instant interaction’, walk up and use!
No app install/manage/delete!
Encourages entirely new lightweight models
Bridge web & physical devices
The solution is “The Physical Web” a way
to bridge physical devices and the web.At
it’s core, its a simple means for devices,
like a zip car, to broadcast a URL so any
web enabled device can detect that URL
and use it. Everything gains a web page.
This unlocks the super power of the web
and makes instant interaction possible.
You completely remove the need to
manage apps and most importantly, it’s so
simple and light weight that it encourages
new riskers products that wouldn’t have
been considered before.
2:12 PM3G
2:12 PM3G
JIT ecosystem
In a sense, I’m looking to create a “just in
time” ecosystem. where a range of
devices can broadcast a URL and range
of smart screens can be looking for them.
26. Now are these ideas utopian, even a bit
naive? Absolutely.This isn’t an easy way of
looking at the world, it’s full of stumbles
and dead ends. It’s not enough to be
open source, it has to be big and
audacious, just like the original internet
10 years
our time horizon for innovation has
become weeks not decades. People
forget that the delta between Netscape
and Gmail was 10 years. It takes time for
technologies and markets to move. I’m in
this for the long haul and willing to tackle
this problem in small bites.
27. Remember these guys?They were the
‘pre-web’, for a while, they were much
better than the web.They tried to be the
Apple of the web, a safe place where
things were well under control.The web,
at least initially, wasn’t as good, but it
eventually overran all of them for the
simple reason of scope and reach: they
just couldn’t compete with the
exponential content.
Road idea
Truck idea
Look at this this way: FedEx couldn’t exist
without a municipal road system. Great
companies are built on great
infrastructure, usually public infrastructure.
It’s actually very simple, the world is really
only split into two groups: truck ideas and
road ideas.!
!
The problem is that everyone wants to
build trucks. Building roads just doesn’t
seem very sexy.
28. Apple Samsung FacebookCisco
The other problem with truck ideas is
that they they tend to build their own
trucks often with their own roads! In
order to maximize profit, they build an
ecosystem that locks out others.!
!
I’m not naive, I appreciate the business
world isVERY competitive and if you
don’t protect yourself, you’re vulnerable.
But it’s such a colossal waste of energy.
Maybe it’s such a dog eat dog world
BECAUSE everyone is trying to play king
of the mountain?
Malcom McLean
Does anyone know this guy?This is my
new hero. Malcom McLean was the first
business man to see outside of this
defensive model of capitalism.This is the
guy that invented container shipping.
29. Truck Train Boat
Back in the 1950s you had to load and
unload all sorts of different sized cargo
from trucks to trains to boat. McLean
created a standard container size that let
you use cranes to do the unloading, it
was 36x cheaper than doing it by hand.
He made a mint
But you know what he did? He gave it all
way. He had patents on everything but
made them all royalty free.Why? For the
simple reason that he realized he was
working on road problem. If everyone
used his system, it would create a much
bigger pie.And guess what, he made even
more money.The guy cashed in big time.
30. What would you rather have?
75% of this 25% of that
It’s surprising that a businessman of the
1960s has so much to teach us today.
What would you rather have 75% of this
or 25% of that?
open hardware
open software
But the big companies won’t go for this!
I keep hearing that big companies won’t
go for open systems like this. Maybe not.
But I’m encouraged by the open
hardware and software movements.They
enable small companies to do so much so
easily. Combine that with the increasing
interest in crowd funding and there are
likely to be many interesting experiments
in the near future. If only of few of them
start to create an open ecosystem that
starts to gain traction, it will create PR
pressure of the bigger companies to
follow.
31. In thinking about the future, it’s easy to be
blinded the the giants of the day.The
iPhone is great, it was a major step
forward but to keep worshiping it,
copying it’s model is just getting stuck in
an intellectual gravity well.
The Shape of Innovation!
Apps are ourTechnologyTiller!
We need the Physical Web
The basic point isn’t that surprising, the
IoT changes everything. But we need to
be aware of the shape of innovation to
make sure we’re not getting stuck.Apps
are ourTechnologyTiller and holding us
back but implementing the Physical Web,
a new way for us to interact with the
world.
32. Power to the people
scott@jenson.org
@scottjenson
jenson.org