Millennium is business management software developed by Millennium Systems International, a company based in Parsippany, NJ. Millennium is widely recognized as the leading software in the salon and spa industries, used by businesses in over 36 countries handling over $1 billion in revenue annually. The software provides features like appointment confirmations, marketing reports, inventory management, and loyalty programs. Millennium has won several industry awards for the past 8 years and is used by thousands of salons and spas in the US and UK.

1. INTRODUCTION:-
Millenniumsoftware isbusinessmanagementsoftware developedbythe Parsippany,NJ-based
companyMillenniumSystemsInternational.Millenniumiswidelyrecognizedasthe leadingbusiness
managementsoftware inthe salonandspaindustries, andisusedbysalonsinover36 countries,
handlingover$1 billioninrevenue annually.Millenniumhaswonmanyindustryawards,including
AmericanSpamagazine’sProfessionalsChoice AwardforBestSoftware 8yearsin a row,and the
software hasbeenfeaturedonCNN,CNBC,VH1and BRAVO. MillenniumSystemsInternational is
headquarteredinParsippany,NJ,withofficesinPlymouth,Devoninthe UK.JohnHarms isthe
company’sfounderandCEO.
1) History:
Millennium S.I. Was Founded In 1987 To Provide The Beauty &
Wellness Industries With Forward-Thinking, Powerful
Management Software And Vital Tools. It Began More Than Two
Decades Ago When John Harms Built A Company Based On
Revolutionary Technology, Outstanding Support, And More
Importantly, A Strong Passion To Educate Salon Owners On How
To Sustain Success.
Millennium Was Built On A Vision To Not Only Help Salons
Better Manage Their Staff, Clients, And Inventory, But To
Ultimately Help Owners Like You Make The Right Decisions And
Continuously Grow Their Business.
Today, Millennium Is Utilized In Thousands Of Salons And Spas
In Over 36 Countries And Processes Billions Of Transaction Per
Year. Now Operating In The U.S. And United Kingdom, The
Millennium S.I. Network Of Clients Has Grown Approximately
650% In The Last 10 Years Alone.
2) Products:
Millenniumisthe flagshipproductof MillenniumSystemsInternational.Thebusinessmanagementand
growthsoftware isusedbysalons,spas,medical spas,studiosandgymstoaccess businessrecords,
manage schedulingandpointof sale transactions,trackbusinessgoals,andgenerate andmeet
marketinggoals.

2. The software’sfeaturesinclude:
• SMS and email appointmentconfirmations.
• Marketingreportson clientdataandtrends.
• Remote managementtools.
• Loyaltyprogrammanager.
• Online appointmentscheduler.
• Inventorymanagement3AwardsandRecognitionMillenniumhaswonseveral industryawards,
including:
• The AmericanSpamagazine’sProfessionalsChoice AwardforBestSoftware 8yearsin a row
• Launchpad’sBestSoftware System, BestBusinessBuildingProgram, andBestAppointmentTracker
awards– 2010, 2011, and2012
• Behindthe ChairStylistAwardfor2011, 2012, and2013
• SalonTodayTop 200 Most LeveragedSoftware 2012
OUR CLIENT:-
Some of our clients include:

3. Education:-
We truly believe that education is the key to your salon’s success. We understand that
the proper education will empower you to not just use Millennium for daily functions, but
to also use Millennium to continuously grow your business.
Speaking Millennium
With Growth Indicators
Understanding and keeping a forward focus on your business requires knowing 6 key
indicators that go beyond basic revenue goals. Millennium is built around these
indicators both through reporting, on screen visuals within the appointment book and
register, and also within its goal setting module.
These 6 indicators are the foundation for success and predictable revenue growth in the
future. Also, the order in which the indicators are listed has significance. It’s the order
that they should be focused on.

4. Notice focusing on new clients is AFTER you’ve perfected the other 3 areas of
Frequency of Visit, Repeat Client Retention, and Average Ticket.
1)
FOV (Frequency ofVisit)
The average number of times a client visits your business. A salon's average FOV is 5 times per
year. Goals should be set to at least 1 or 2 more visits per year than your current average.
2)
RCR (Repeat Client Retention)
This is a measurement of how well you are keeping the clients you've worked so hard to bring in
and retain.
3)
AVGT (Average Ticket)
Average ticket is a measurement of how well each of your service providers is upselling and
cross-selling services.
4)
NCPM (NewClients Per Month)
This measures how well your client referrals, employee referrals, and advertising are
performing.
5)
NCR (NewClient Retention)
This is the key to continued growth and filling in the gaps created by the 15% attrition you will
inevitably have with repeat clients.
6)
PRO (Productivity)
The sum of RETENTION + AVERAGE TICKET + FOV INCREASE
+ NEW CLIENTS PER MONTH. It’s the total of the equation rather than something you can
affect.

5. On-site Training
On-site training is planned in conjunction with your business needs, timing
requirements, and go-live date. All dates are subject to your approval.
A customized training agenda is developed and delivered to you for review to ensure
complete satisfaction.
Our qualified on-site trainers can cover any combination of our software product line
whether we are implementing a single location or multiple locations at the same time.
We will also provide complete training in the following areas, but not limited to:- the front
desk, back office, and multi-location management.
On-site Training Candidate:
 Has multiple locations
 Is a very large establishment
 Wants to hold a training class so all managers can learn Millennium
 Wants a personable touch. Whatever your reason we’re here waiting to help you with
your salon and spa software.
Online Training
Millennium’s Renowned Education Department Offers A Variety
Of Training Platforms Including Its Most Popular Solutions, Online
Webinars, And Remote Trainings. Millennium Has A Team Of
Education Professionals Dedicated To The Ongoing Education Of
You And Your Staff.
WEBINARS:-
The Online Webinars Offered Not Only Educate Your Staff On Features And
Functionalities, But They Also Identify Various Tools That Can Be Used To Grow Your
Business.

6. With Top Industry Professionals Alongside Our Education Team, Our Webinars Offer
Great Industry Knowledge And Experience.
Sign Up For One Of Our Weekly Webinars. Classes Will Range From Basic Millennium
Training To Overall Business Strategy. Millennium Clients Can Sign Up Now By Going
To Www.Mymillenniumcommunity.Com.
REMOTE TRAINING
For A More Intimate Setting, Take Advantage Of Our Remote Training Option. One Of
Our Millennium Certified Trainers Would Be Happy To Assist And/Or Train You Via An
Internet Connection.
We Will Connect Right To Your Computer While On The Phone With You To Offer
Suggestions/ Advice, Walk You Through The Basics, Or To Help You With Specific
Areas Of Millennium.
Online Training Candidate:
 Has A High Speed Internet Connection
 Is Training Multiple People At The Same Time
 Needs Flexibility Of Training Over The Course Of A Few Weeks

7. Appointment Book
Smart Medical Spa Appointment Book That Will Alert The Receptionist When There Is An
Opportunity To Increase Revenue.

8. Register
Split-Line Commissions, Secure Credit Card Processing, Put
Transactions On Hold, And More.

9. Navigation Center
A Dashboard Of Real-Time Data And Launch Pad To Vital
Information.

10. Memberships & Billing
Give Your Clients The Convenience They Deserve With Automatic
Payment, Billing Options, And Memberships.

11. Resource Management
Easily manage resources like rooms and mobile equipment.You can even
book appointments through the resource management feature.

12. Automated Marketing
Never Worry Again About Overdue Clients, Missed Sales
Opportunities, Clients’ Birthdays, Etc. Automated Marketing Can Be Set
Up To Manage Your Entire Marketing Calendar In A Few Simple Steps.