The New World And How You Should Respond: 4.
Conversion Rate Optimisation
PEDRO MONA
WHAT IS CRO?
QUICK WINS
QUIZ!
INTRODUCTION
FAST FORWARD
MEDIA
PURCHASE
CRM
HERE
HERE
HERE
It’s not a magic pill
41
BLUE
WHAT IS CRO?
It is a process
It combines multiple disciplines
It is guided by data
It is not independent from traffic sources
The process starts with the first contact the user has with your brand
Conversion does not mean sales
It is not a project
AD PROMISE
“I came,
I puked,
I left.”
Avinash Kaushik
BOUNCE
Mind the Gap
CRO FOLLOWS A PROCESS…
1 2 3 
‒ Data Sciences
‒ Media planning
‒ Display
‒ Search
‒ UX
‒ Development
‒ Front end
‒ Back end
DISCIPLINES INVOLVED
TESTING FOLLOWS A PROCESS
Is my data enough?
C = 4M+3VP+2(I-F)-2A
© Marketing Experiments
LETS BE GEEKS…
TECH LOVES CRO
NOT ALL TECH IS THE SAME…
IT TAKES MORE TIME
Test length calculator
uses a factor of:
‒ Current conversion rate
‒ Expected improvement
‒ Number of variations
‒ Total visitors
QUICK WINS
QUICK WINS
QUICK WINS
QUICK WINS
QUICK WINS
A B
57% INCREASE
TRAVEL CALL TO ACTION?
A B
ADD TO BASKET?
A B
THREE COLUMN VS. SINGLE COLUMN CART?
A B
THREE COLUMN VS. SINGLE COLUMN CART?
A B
HOMEPAGE VS. TARGETED LANDING PAGE?
A B
VALUE PROPOSITION TEST?
What Do We Need For CRO?
MUST HAVE SOLID DATA
MEASUREMENT FRAMEWORK ALIGNED TO BUSINESS OBJECTIVES
TRACKS LTV
TEST HYPOTHESIS
UNDERSTAND MOTIVATION
TIME
The New World And How To Respond: CRO - Conversion Rate Optimisation

The New World And How To Respond: CRO - Conversion Rate Optimisation

Editor's Notes

  • #4 Channel’s job is to bring people to the site CRO’s job is to convert them
  • #5 CRO is not magic pill!
  • #6 Google tested 41 variations to blue to determine the shade of blue they want to use for the logo!
  • #10 Identify where is the main gap Visitor? Bounce rate? Repeat visit? What is causing the drop out
  • #11 You can either have a very simple process or
  • #12 A very detailed complicated one!
  • #17 Motivation + Value Proposition+(incentive – frictions) - Anxiety
  • #21 Once you let the customer down once, they expect to be let down over and over
  • #27 People want to know what options they have first
  • #28 Showed people how many items were added to the basket
  • #29 Simple is always better.
  • #30 Visual cue, the arrow
  • #31 Customised landing page based on user query. Done through dynamic keyword insertion
  • #32 On page information, giving people instant information