This webinar presentation deck provides concrete examples, action plans and case studies, including:
· 5 key steps for a business-to-business strategy;
· How to build and engage a community of potential and current customers;
· Real-life case studies from successful business-to-business strategies;
· The highly popular – and now extended – Question and Answer section;
The seminar was led by Brian Giesen a senior regional strategist in Ogilvy’s 360 Digital Influence team and moderated by Graham White, Managing Director of Howorth Communications in Sydney.
My Social Media Breakfast Syracuse presentation
BRIDGING THE DIGITAL SOCIAL SKILLS GAP
SOCIAL MEDIA IN THE ENTERPRISE
Digital literacy and social media etiquette are becoming critical skill sets for individuals and organizations. According to a Harvard Business Review Report, 79% of companies are either using or planning to use social media channels, but only 12% believe they are using them effectively. At the same time, 90% of professional communicators in another study reported that they have to figure things out on their own and receive no training.
Join Dr. William J. Ward (a.k.a. DR4WARD), social media professor at Syracuse University’s S.I. Newhouse School of Public Communications, as he explores several strategies for how you can help yourself and your organizations to bridge the digital social skills gap and improve your internal/external communication and collaboration.
Introduction to social media from B2B perspective. Delivered at a customer workshop for a global B2B client.
External utilization part done and presented by Marko Sykkö from Promener / Tehostamo Consulting.
Andrea Harrison discusses six ways to align yourself with the wants and needs of the social consumer at the Razorfish Client Summit. This workshop will help you make Social Influence Marketing an everyday reality at your company.
This webinar presentation deck provides concrete examples, action plans and case studies, including:
· 5 key steps for a business-to-business strategy;
· How to build and engage a community of potential and current customers;
· Real-life case studies from successful business-to-business strategies;
· The highly popular – and now extended – Question and Answer section;
The seminar was led by Brian Giesen a senior regional strategist in Ogilvy’s 360 Digital Influence team and moderated by Graham White, Managing Director of Howorth Communications in Sydney.
My Social Media Breakfast Syracuse presentation
BRIDGING THE DIGITAL SOCIAL SKILLS GAP
SOCIAL MEDIA IN THE ENTERPRISE
Digital literacy and social media etiquette are becoming critical skill sets for individuals and organizations. According to a Harvard Business Review Report, 79% of companies are either using or planning to use social media channels, but only 12% believe they are using them effectively. At the same time, 90% of professional communicators in another study reported that they have to figure things out on their own and receive no training.
Join Dr. William J. Ward (a.k.a. DR4WARD), social media professor at Syracuse University’s S.I. Newhouse School of Public Communications, as he explores several strategies for how you can help yourself and your organizations to bridge the digital social skills gap and improve your internal/external communication and collaboration.
Introduction to social media from B2B perspective. Delivered at a customer workshop for a global B2B client.
External utilization part done and presented by Marko Sykkö from Promener / Tehostamo Consulting.
Andrea Harrison discusses six ways to align yourself with the wants and needs of the social consumer at the Razorfish Client Summit. This workshop will help you make Social Influence Marketing an everyday reality at your company.
25 Disruptive Technology Trends 2015 - 2016Brian Solis
Brian Solis explores some of the biggest technology trends and possible twists on the horizon for 2015 and 2016.
Topics include cyber security, mobile payments, drones, bitcoin, social media, digital, omnichannel, attribution, cx, music, movies, Hollywood
Digital Marketing for Financial Services WorkshopH2 Central
For those in financial services who market primarily by wholesaling and B2B, the new mix of digital media can seem especially perplexing – how does a company profit from large-scale social media if its business is almost entirely along more direct B2B lines? Can more traditional means – such as e-mail marketing – still be profitable and, if so, how?
Digital Marketing Strategy: Planning for Present & Future SuccessBob Johnson, Ph.D.
Digital marketing overview for higher education, with emphasis on student recruitment. Includes online advertising options, social media, content review, mobile technology. Special section on mistakes that frustrate visitors and harm brand reputation.
The Evolving Role of Social Media Technology in Delivering Improved Resultsrazorsocial
The social media technology industry has changed significantly over the last year and further significant developments will take place this year and in the years to come. In this presentation, Ian Cleary from RazorSocial.com explains how the landscape is changing and how this will affect your business.
You will also discover the tools that are leading the way and how they can be leveraged by your organisation for improved results from social media.
Background images on the slldes are courtesy of Shutterstock
How to Use Social Media for Your Brand - Social Media Week New York TakeawaysScreenburn
All digital marketers worth their salt are well aware that
content is important to any effective digital strategy
today, but making that content emotionally engaging
and shareable for your target audience was one of the main
topics discussed at Social Media Week in New
York 2014.
We've put together some takeaways from key panels including insight from industry leaders such as Buzzfeed, Upworthy and a number of international entertainment brands.
eMarketer Webinar: Social Media Outlook for 2011eMarketer
Join eMarketer Principal Analyst Debra Aho Williamson to learn best practices, case studies and the latest strategies for social media marketing in 2011
Measuring Value Of New Media Channels While Combining Them With Traditional C...Shael Sharma
4th Annual Corporate Communications ForumBombay 14-15 May’09:
Measuring Value Of New Media Channels While Combining Them With Traditional Channels To Manage Reputation In A Digitally Connected World
Keynote address given at the Seminar on "Social Media for Corporate Communication and Marketing" organized by the Bombay Chamber of Commerce and Industry, on Nov 27, 2009.
25 Disruptive Technology Trends 2015 - 2016Brian Solis
Brian Solis explores some of the biggest technology trends and possible twists on the horizon for 2015 and 2016.
Topics include cyber security, mobile payments, drones, bitcoin, social media, digital, omnichannel, attribution, cx, music, movies, Hollywood
Digital Marketing for Financial Services WorkshopH2 Central
For those in financial services who market primarily by wholesaling and B2B, the new mix of digital media can seem especially perplexing – how does a company profit from large-scale social media if its business is almost entirely along more direct B2B lines? Can more traditional means – such as e-mail marketing – still be profitable and, if so, how?
Digital Marketing Strategy: Planning for Present & Future SuccessBob Johnson, Ph.D.
Digital marketing overview for higher education, with emphasis on student recruitment. Includes online advertising options, social media, content review, mobile technology. Special section on mistakes that frustrate visitors and harm brand reputation.
The Evolving Role of Social Media Technology in Delivering Improved Resultsrazorsocial
The social media technology industry has changed significantly over the last year and further significant developments will take place this year and in the years to come. In this presentation, Ian Cleary from RazorSocial.com explains how the landscape is changing and how this will affect your business.
You will also discover the tools that are leading the way and how they can be leveraged by your organisation for improved results from social media.
Background images on the slldes are courtesy of Shutterstock
How to Use Social Media for Your Brand - Social Media Week New York TakeawaysScreenburn
All digital marketers worth their salt are well aware that
content is important to any effective digital strategy
today, but making that content emotionally engaging
and shareable for your target audience was one of the main
topics discussed at Social Media Week in New
York 2014.
We've put together some takeaways from key panels including insight from industry leaders such as Buzzfeed, Upworthy and a number of international entertainment brands.
eMarketer Webinar: Social Media Outlook for 2011eMarketer
Join eMarketer Principal Analyst Debra Aho Williamson to learn best practices, case studies and the latest strategies for social media marketing in 2011
Measuring Value Of New Media Channels While Combining Them With Traditional C...Shael Sharma
4th Annual Corporate Communications ForumBombay 14-15 May’09:
Measuring Value Of New Media Channels While Combining Them With Traditional Channels To Manage Reputation In A Digitally Connected World
Keynote address given at the Seminar on "Social Media for Corporate Communication and Marketing" organized by the Bombay Chamber of Commerce and Industry, on Nov 27, 2009.
The New Model of Interaction in Social NetworksSharlyn Lauby
America Empresarial, Bogota, 2011
The concept of social networking isn’t just for young people anymore. More and more businesses and professionals are using social media as a way to generate revenue and interact with customers (both internally and externally.) When case studies show the use of social tools exceeds email, then businesses have to stand up, take notice and join the movement. For business professionals, this becomes an opportunity to develop an internal marketing and communications strategy to support our organizations.
But what exactly is the philosophy behind social networking? This presentation offers an overview to the purpose of social media and the key considerations for developing and implementing a social networking strategy in your organization.
Thank you to Avila Country Club for inviting SMITH Advertising and Marni Blythe to address the Avila Professionals Alliance. This presentation includes both theory and practical knowledge on how to incorporate social media into your overall marketing plans.
This presentation will give a brief overview of social and digital media and how it has become a major part of our lives, businesses and ecosystem.
It is important to understand how it affects our daily lives, and also how media and the way we communicate has changed (and still is changing) drastically.
Social Media Advertising presented by www.SocialMediopolis.comMichael Crosson
This presentation was created for a group of international executives attending the Copenhagen Business School during seminars in San Francisco, Oct. 2009. It is focused on helping them understand the general social media advertising landscape and is not intended to be comprehensive or in-depth due to time limitations. Several reference slides included were taken from other presentations and credited at the end.
Slides accompanying a conversation by Jonathan Kopp, Partner & Global Director, Ketchum Digital, about global digital, social and mobile media trends and their impact on the practice of public relations at the XII Fórum Internacional de Comunicação Corporativa of the Associação Brasileira de Anunciantes (Brazilian Association of Advertisers) in Sao Paulo, Brazil, on 18 November, 2010.
This is a Social Media overview focusing less on the individual social media tools or platforms and more on how social media came to be and why it is relevant. Getting this perspective should help provide a foundation for understanding the platform choices we all have including the new ones that appear every day.
How Digital Marketers Engage on Twitter | Social Insights Report July 2013Leadtail
Digital marketers are leaders and innovators when it comes to adopting and deploying social media and other forms of emerging media – they are the trendsetters.
With that in mind, we developed this report: “How Digital Marketers Engage on Twitter”, by using Leadtail’s Social Media Insights technology to analyze data from Twitter. We also leveraged NetBase’s Social Intelligence Platform to gain insights into some of the consumer brands that digital marketers engage with often.
The goal of this special report is to help you answer questions such as:
* How do digital marketers describe themselves on the Social Web?
* Which social networks are digital marketers active on?
* What topics are they talking about?
* Which media sources are these marketing professionals consuming and sharing?
* Who are the most influential people, brands, and publications with digital marketers?
Building the Social Powered Brand: Turning Social Data Into Competitive Advan...DataSift
Social data is exploding, providing new insight into markets, customers and audiences. Patrick Morrissey, VP of Marketing at DataSift and Shree Dandekar, Chief Strategist, BI and Analytics at Dell will tackle the social data challenge, explore the impacts and opportunities with social to drive brand advocacy and provide advice on how brands can make sense of social data at scale to drive advocacy and impact. Get an inside view on how Dell is using social data to translate conversations into a near real-time NPS (Net Promoter Score).
Similar to The New Landscape”Social Business, Mobile, Analytics, Modern Technology (20)
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
5. Social Media Analytics Enhance Your Reputation Improve customer experience Grow Your Business Analytics that listen, measure and analyze social media performance to:
6. Social analytics is in a hype cycle 1 and rapidly changing shape 1. The Analyst firm, Gartner, has used hype cycles to characterize the over-enthusiasm or "hype" and subsequent disappointment that typically happens with the introduction of new technologies. Hype cycles also show how and when technologies move beyond the hype, offer practical benefits and become widely accepted.
7. Most organizations are in early stages of Social Media Analytics maturity V A L UE FROM SILOED TO INTEGRATED BUSINESS PROCESSES Listening Platform Listening Platform & Predictive Social media analytics & predictive connected to transaction systems and BI infrastructure to assess contribution to revenue and relationship to brand equity Social media data governance and standardization Identifying specific KPIs (i.e. customer satisfaction, resolution times, share of voice, audience research, advocate influence, etc.
12. Social Media is the most popular online activity in the world. 1 of every 5 minutes 1 of every 7 people Source: It’s a social world: Top 10 Need-to-Knows About Social Networking and Where It’s Headed , comScore, Dec. 2011.
17. Variety: Social media content is increasingly heterogeneous in both language and form.
18.
19. Velocity: News about celebrities, sports and politics drives the fastest activity.
20. Velocity: News about celebrities, sports and politics drives the fastest activity. Source: Beyonce’s Baby, Steve Jobs Among Top Tweets-Per-Second Events , Mashable, Dec. 6, 2011. Event TPS Beyonce’s Baby Bump 8,868 Troy Davis Executed 7,671 FIFA Women’s World Cup 7,196 New Year’s Day (Japan) 6,939 BET Awards 6,436 Champions League Final 6,303 Steve Jobs Death 6,049 NBA Finals 5,351 Japan Earthquake 5,530 East Coast Earthquake 5,500 Osama Bin Laden Death 5,106
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22. Marketing executives feel unprepared to meet changing consumer expectations. Source: From Stretched to Strengthened: Insights from the Global Chief Marketing Officer Study, IBM Global Business Services, Oct. 2011.
32. We also do this, for ourselves: IBM actively listens and engages in social media to understand our customers and drive business results
33. Establishing your Social Business Program Enable Vision Optimize Adopt Roadmap Strategy Business Case Analyze Insight Enhance Build Integrate Deploy Communicate Train Leverage
34. Social Media Influence 78% of consumers trust peer recommendations Source: August 25, 2009, “The Broad Reach Of Social Technologies” Forrester report 770 million people worldwide visited a social networking site. Source: comScore, Social Networking Phenomenon
35. Enhance Your Reputation Understand your customer needs to target new offers and products more cost-effectively through different social media channels Creating Relationships. Building Advocacy. Improving Loyalty Evaluate your corporate reputation and make evidence-based messaging decisions that target the right stakeholders at the right time Improve your customer care Respond more quickly to customer requests and improve service-level effectiveness through social media to reduce costs and bolster productivity IBM Cognos Consumer Insight Grow Your Business The most scalable and robust social media application available that enables organizations to:
36. Growing Digital Investment for Marketers 30% + consumer media spending is through digital channels Standardization of digital metrics is fueling wider adoption Suppliers (agencies) continue embracing digital capabilities to get in front of their customers Winterbury Group, October, 2010
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38. Forrester Research The 2011 Listening Platform Landscape December 2010 Customer intelligence (CI) professionals require more from their listening platforms because they no longer just passively track online discussion. Instead, they use their listening platform to identify and act on insights found within social media. Now, listening platforms must deliver insights — not just data — and the ability to act on the insights. … social media sits in a silo with separate tools and technologies for analyzing the data. But, like any form of customer data, the future of social media is just more fuel for CI professionals. As firms progress their use of social media data, they’ll begin to integrate it with their broader customer databases.
39. Gartner Research Social Media Makes Marketing Metrics More Meaningful September 2010 Enterprise marketers and IT leaders must work together to build out high-capacity analytic platforms that combine traditional metrics and research methods with social-media analysis (SMA) to meet the challenges of contemporary marketing optimization and ROI analysis. Tying SMA, which is predominantly delivered as software as a service (SaaS), to offline channel results presents a particularly difficult integration challenge. Social media is not just an outbound engagement medium; it's also an intelligence acquisition process that can add value to many enterprise processes.
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44. Customer example - detergent manufacturer Washing powder manufacturer tunes into a new thread of dialog on what consumers like and dislike about the competition Discussions by Topic/Concern Competitive Brands “ Smell” Related Discussions by Brand Drill down “ Seriously, I definitely can’t recommend [brand A] to anyone with a sensitive nose! After 2 wash loads, the whole house smells – urgh!!” “ Have again bought [brand E]. I just can’t take the smell of [brand A] any more and fortunately the bottle is almost empty. Somehow, my clothes start smelling kind of sour after a couple of days in the closet, when I’ve used [brand A] ” Further drill down provides new insight for the product development lab on consumer sensitivities and an opportunity to capitalize with a quick-response competitive campaign
45. Customer example – sporting goods product launch at the FIFA World Cup Event Launch of new product Start of FIFA World Cup Relationship Analytics confirms that the marketing messages and sponsorship investments are working Marketing spend is generating buzz and “share of voice” is solid The new product maintaining a good positive-negative ratio over time compared to competitors Tracking emerging topics helped to stay ahead of the issues and the competition
51. What does it take? IBM Social media reference architecture Outbound Communications Data Services Visualize Collaborate Do Listen Think SMS email Social Media Data Sources Twitter Facebook Blogs Reviews Forums Internal Data Sources Partners Customer Profiles ERP Transactions
SWG Web Presence 1.0 Brand Update August 27, 2004 IBM Confidential
Much has been said about the proliferation of social media – its multiple channels, variety of content and subjects . Something for everyone. Available to everyone. Immediate and impactful. What differentiates social media from prior media explosions is both its sheer volume and influence . 770 million people have visited a social networking site, according to comScore. Forrester Research says 4 out of 5 Americans use social media in some capacity 78% of consumers indicating they trust peer recommendations over other sources of information. It’s the combined power of this growing, massive distribution and influence that make social media such a potent force with consumers . These factors are re-shaping how organizations are engaging their customers through social media , their relationships to brands, products and services.
It enables marketing professionals to actively incorporate insights gained from social media into the underlying business and marketing strategy of their organization , helping them be more responsive, precise and agile to market demands.
And this is one of the reasons why there’s surge in digital advertising spend across the board. What’s of particular note is the growing area of social applications , widgets and listening platforms to manage the increasing volumes and influence of social media. The Winterbury Group forecasted $300M in spend in this area for last year. More importantly, as social media becomes a critical component of an organization’s marketing mix, its spend is being scrutinized, with better justification and metrics required to engage a vast social media landscape.
IBM CCI delivers unique capabilities by leveraging a variety of IBM technologies including Linguistic Innovations from IBM Research, Dictionaries and Sentiment rules from SPSS , Data Scalability from InfoSphere Big Insights and Powerful Analytics from Cognos . CCI scours the web for relevant conversations that provide valuable insight into key business drivers like campaign effectiveness, product insight, corporate reputation, customer care, and competitive analysis. Scalable - CCI crawls the web and pulls "snippets" from the billions of blogs and the hundreds of thousands of forums and discussion groups from publicly available websites. CCI leverages user-defined business rules to create snippets of consumer opinions that can be searched by different dimensions, such as date, keywords or region. Sentiment – Indicates if a consumer comment is positive, negative, neutral or ambivalent by measuring the "tone" of the comment. CCI enables you to identify: the sites that contain the highest number of positive or negative snippets and the most influential online voices (by analyzing snippets based on the media sources from which they are retrieved). Evolving Topics – Are groups of keywords that appear frequently within snippets. CCI determines which snippets share the same terms and then derives topics from these terms. For example, the top four keywords observed within a group of snippets that mention a particular sports shoe might be “football,” “soccer,” “World Cup,” and “South Africa.” These keywords suggest that the product was frequently discussed in the context of the 2010 World Cup soccer tournament in South Africa. Evolving topic analysis allows you to follow trends and common discussion topics across time and related keywords. Affinity Relationships – is the ability to analyze the relationship between any two dimensions or attributes by measuring the degree of affinity between them. Affinity measures how closely one dimension is related to another. For example, you would expect comments about seasonal merchandise such as skiing equipment to be more frequent during winter months. You would also expect such comments to be more common in regions that have ski resorts. There would be an "affinity" between the attributes of date and region. But if the affinity was noticeably stronger in one region over another, it might indicate the success of a marketing program for a particular brand of skiing equipment, which focused on that specific region We’ve designed the product around business drivers that determine the impact of social media on brand, product and service. These business drivers shape the underlying capability areas, which include: The industry’s most robust search capability Multi-dimensional sentiment analysis Contextual affinity relationships to key points of analysis And related and relevant topic association above and beyond what you initially search and analyze This is all completed and assessed across diverse and multiple source areas – from facebook, to billions of discussion boards, to Twitter to Newsgroups.
Our on-premises approach searches publicly available information on the Cloud ... It is then fed into our analytics platfom where different dimensions or kinds of content are analyzed against a standard dictionary to determine positive, neutral, negative or ambivalent sentiment – as one example. As I mentioned, you can also view this across different kinds of analysis, such as affinity and evolving topics. This is then reported via dashboards, which can then be communicated to relevant internal stakeholders. Let’s take a deeper look at how this works in more detail.
The well known model had been chosen for the fit between her image and following, and the beauty product’s brand values The same model is at the same time the spokes model for 4 other companies Looking at the model’s Facebook activities, the FMCG company began to question whether her activities of generated the best possible results for the brand. Visual campaigns (e.g. on Facebook) get the attention of the consumer and therefore lead to discussions and content in the web. Using CCI to analyse 5 months’ worth of internet ‘talk’, the FMCG company learned that the model’s advertising activity for it’s brand was commented on in only 3% of the snippets relating to all her advertising. To rule out any potential argument that beauty products just aren’t generating much buzz on the web, the company then researched, via CCI, how much activity was generated by a model sponsored by a competitive brand. Against 3 major product attributes, it was identified that the attribute that consumers generated most buzz around over an 11 months period, our company’s spokes model was mentioned in under 13% of the snippets.
A company that produces hair coloring products had previously relied on Google searches to identify what the current buzz is about. However, shifting to CCI, they learned that there’s an important difference between what consumers search for, and what they chat about. The conclusions were easy to draw – when consumers search on Google, it is often because they want an immediate answer to a here-and-now issue. In this example, what hair style to go for, or how to deal with a certain problem. When they chat with friends, blog or voice their opinions in other ways, their main interest areas are more long term, such as what color to opt for, and there is little reference to any problems – this isn’t something that appears to influence their product perceptions. For the hair care product company, the lessons were that marketing messages should not play on how the product deals with problems – but rather reinforce positive associations around choosing a great color and having an attractive hair style. Using a social media analytics tool like CCI provides a much richer amount of insight and level of detail; essential when big marketing moneys are at stake.
A manufacturer of washing powder was keen to establish what product features were important to the consumers and how it’s products fared against the competition. Analysing the buzz around the subject of ‘washing’, the washing powder manufacturer established that ‘smell’ is by far the most frequently discussed topic. This was based on an analysis of over 2,000 snippets over a period 11 months. Digging deeper, it turned out that Brands A and B were mentioned significantly more than the others, where this subject was concerned, although these same two brands had been the least talked about overall. Furthermore, the analysis showed that the sentiment related to brand A in the context of ‘smell’ was dividing the users – some saw it as very negative (which was made even more clear when drilling down to the actual snippets), whereas some people like the strong smell. Brand B’s comments around ‘smell’ were all positive. The company learned what product features are important to consumers and what to emphasise in the marketing messaging to differentiate it’s product from the competition in a meaningful, positive way.
Track the launch of a new soccer shoe, „the lightest football boot ever“ Track the effectiveness of sponsored athletes Understand and react to emerging themes around the World Cup
Consumer Insight has the industry’s most robust search capabilities. It can search billions of blogs and hundreds of thousands of forums and discussion groups on publicly available websites … In this regard, we are: Highly scalable … (review section) Easy to configure … (review section) Flexible search … (review section) In addition, we can export our entire datamart as comma delimited files. This is a key differentiating capability as it enables our data to be plugged into a bigger solution for deeper analytics or larger business processes for turning the insights into operational business value.
Another differentiator is affinity relationships: The ability to understand the relationship between areas of analysis – from hot words to snippets, for example – and their intersection with other dimensions to assess impact and potential future messages. The value is threefold: Gain insight (review bullet) Anticipate new opportunities (review bullet) Evaluate campaign messaging (review bullet)
Evolving Topics, meanwhile, allow for the analysis of content that shares the same terms to determine related topics above and beyond your analysis of trends and common discussion topics. The main advantage of this feature is that: Determine risks and opportunities … (please review) More effectively target … (please review) Expand your social media … (please review)
Lastly, we provide comprehensive filtering capabilities regarding the analysis of sentiment … allowing you to drill down into the specifics of the post, ascertain audience, location, media and other minute details. The result: Your organization can more definitively. Make evidence-based … (review the bullet) Identify and target … (review the bullet) Determine the effectiveness … (review the bullet)