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The Most Important Online CRM
and Social CRM Apps                                                       What is CRM and Social CRM Software?

                                                                          CRM solutions help a business to manage
 Web-based CRM and Social CRM apps are key for a good customer            customer relationships - the application will
 relationship and are popular Software as a Service solutions.            automate the CRM process and help you
                                                                          organize your customer information leaving you
 This infographic puts the most important online CRM and SCRM             more time to concentrate on strategy.
 solutions on a landscape and guides you through your buying
 decision making process.                                                 CRM tracks all customer information in a
                                                                          database and allows you to input all interactions
 See what are the most important apps and compare how they                to better understand your customer needs.
 perform in terms of size, popularity, social media presence, mobility,
 ease of integration and trust factors.                                   Social CRM solutions provide, apart from
                                                                          customer management, the ability of interaction
                                                                          among all users and integrate customer-driven
                                                                          dynamic channels such as social networks.
Contenders

       by Aplicor                 by Desk.com                 by Autotask Corporation        by Brightpearl




      by Zestia Ltd        by Commence Corporation              by Get Satisfaction          by 37Signals




   by Infusionsoft, Inc.        by InsideSales.com           by Less Annoying Software   by Maximizer Software




by Microsoft Corporation           by NetSuite                       by Nimble                 by Oracle




    by PipelineDeals       by Sage Technologies Limited          by Salesforce.com           by SalesNexus




         by SAP                  by Shoutlet, Inc.                by SproutSocial            by SugarCRM




     by Workbooks                 by WORKetc                        by Zendesk                 by Zoho
Kingdom of Customer Relation                                                                      SproutSocial
  Aplicor Online CRM                                                                                                                                Nimble
                                                            Ocean of Customer Relation
               Microsoft Dynamics CRM Online                                                                                   Desk.com

SalesNexus Online CRM and Email Marketing
                              Zoho CRM                                                                                                      Get Satisfaction
    Capsule
                                                      Less Annoying CRM
                                                                                  CRM
                            WORKetc                                                                                              Shoutlet
          Autotask
                                              Commence
                                                                                                Highrise CRM
SAP CRM On demand                                         Workbooks                                                                                 Zendesk
                                                                                                               SugarCRM

  Hosted CRM                                                                      Salesforce              Infusionsoft
                                  Netsuite CRM+                             Maximizer CRM
                                                                                                        Sage CRM                        SOCIAL CRM
         Brightpearl                            PipelineDeals
                Oracle CRM OnDemand
                                                                                      CRM / SCRM MIX
                                                                              Archipelago of the CRM and SCRM Encounter


   CRM                                                   Mixture                                          SCRM
   Traditional CRMs are based on historical data, a      Traditional CRM apps that incorporate social     Apps that incorporate real-time data which is
   one-way engagement model and company                  elements                                         generated directly from the customer and which
   defined processes                                                                                       are based on a two-way engagement model
Age and Size of Software Companies                                                                                                                              This timeline gives you a broad overview
                                                                                                                                                                 of the age of the software company and
                                                                                                                                                                 their number of employees.



           Small          Medium      Large                                              Salesforce.com                                                                                Zendesk
                    Number of employees
                                                                                                                                                                                                       Sprout
                                                                                            37signals                                                                                 Workbooks        Social

                                                                                                  1999                                                                                    Get
                             Oracle                                                      NetSuite                                                        SugarCRM                     Satisfaction     Nimble

                Microsoft     1977                   Commence                              1998                                                                                            Less Annoying
               Corporation                           Corporation                    Zoho                      Infusionsoft                                Shoutlet       WORKetc Zestia Ltd Software

                   1975                                   1988         Maximizer    1996                       Autotask                                                   Pipeline
        SAP                           Sage                             Software                               Corporation SalesNexus Aplicor InsideSales                   Deals Brightpearl         Desk.com

        1972                              1981                             1995



                 70’s                               80’s                          90’s                           2001          2002          2003         2004             2006         2007           2009

                                           1986                                                                                                 2003
First Contact Management Software was introduced                                                                                                The Web becomes social with MySpace, Delicious, SecondLife and Facebook

                                                                                1998                     1999
                                                 First "Multi-Tenant" SaaS Application                   Founders launch Salesforce.com and “The End of Software” revolution begins
Popularity and
                                                                                  Popularity
                                                                                                         High          Medium           Low


Social Media Presence
                                                                                Social Media




                                                                                                                                   Less
Highrise       Aplicor                                                             Get                                           Annoying
  CRM        Online CRM    Autotask     Brightpearl   Commence     Desk.com    Satisfaction    Infusionsoft     Hosted CRM         CRM



                                                                                                                                 Marketing
Maximizer     Dynamics     Netsuite                   Oracle CRM   Pipeline                                     SalesNexus      SAP CRM On
  CRM        CRM Online     CRM+          Nimble      OnDemand      Deals       Sage CRM        Saleforce       Online CRM        demand




Shoutlet    SproutSocial   SugarCRM     Workbooks     WORKetc      Zendesk       Capsule        Zoho CRM




    This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure
    popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence
    indicators are the number of followers in Twitter, Facebook and LinkedIn.
cy
                                            als


                                                        ren
                                          Se


                                                       spa
     s
     pp




                                        rty
                ce
                                                                                Other Important Decision Factors:




                                                       n
 le A




                                                   Tra
                                    Pa
              for


                       uit
og


            les




                                   ird


                                                  ce
                      Int
Go




                                                 Pri
                                   Th
          Sa
        Integration          API         Trust
                                                           Highrise CRM
                                                           Aplicor Online CRM
                                                           Autotask
                                                                                  Does the solution meet your needs
                                                           Brightpearl            with the following
                                                           Commence
                                                           Desk.com                   Integration and API Flexibility
                                                           Get Satisfaction
                                                           Infusionsoft
                                                                                      Price Transparency
                                                           Hosted CRM
                                                           Less Annoying CRM
                                                                                      Trust Guarantees
                                                           Maximizer CRM
                                                           Ms Dynamics CRM
                                                           Netsuite CRM+
                                                           Nimble
                                                           Oracle CRM
                                                           PipelineDeals
                                                           Sage CRM
                                                           Saleforce
                                                           SalesNexus
                                                           SAP CRM On demand
                                                           Shoutlet
                                                           SproutSocial                For each solution, this table lists information about
                                                           SugarCRM                    integration with major online applications, availability of
                                                           Workbooks                   an open API, price transparency on the website, and
                                                           WORKetc                     third party seals for security and transparency.
                                                           Zendesk
                                                           Capsule
                                                           Zoho CRM
Can you Access this Application with your Favorite Mobile Device?

                      iOS   Android


          37Signals                     This diagram informs you about the
          Autotask                      availability of a dedicated app for iOS,
           NetSuite                     Android or both.
             Oracle
                                        Some vendors not shown might offer a
         Salesforce
                                        mobile accessible version of their software.
           Shoutlet
       SproutSocial
         SugarCRM
          WORKetc
           Zendesk
               Zoho
Still undecided?
                                                               Need more information to make a shortlist?

                                 Go to
  http://www.getapp.com/crm-software
    to read reviews and discover
             CRM Apps                                                                                    or to
                                                                   http://www.getapp.com/social-crm-software
                                                                                    for Social CRM Apps

                                                        GetApp.com is a business software marketplace where businesses can discover,
                                                        compare and review the best online business software for their needs.


Android™ is a trademark of Google Inc.
iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is
an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.

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The Most Important Online CRM and Social CRM Apps - Infographic

  • 1. The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software? CRM solutions help a business to manage Web-based CRM and Social CRM apps are key for a good customer customer relationships - the application will relationship and are popular Software as a Service solutions. automate the CRM process and help you organize your customer information leaving you This infographic puts the most important online CRM and SCRM more time to concentrate on strategy. solutions on a landscape and guides you through your buying decision making process. CRM tracks all customer information in a database and allows you to input all interactions See what are the most important apps and compare how they to better understand your customer needs. perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors. Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
  • 2. Contenders by Aplicor by Desk.com by Autotask Corporation by Brightpearl by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software by Microsoft Corporation by NetSuite by Nimble by Oracle by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM by Workbooks by WORKetc by Zendesk by Zoho
  • 3. Kingdom of Customer Relation SproutSocial Aplicor Online CRM Nimble Ocean of Customer Relation Microsoft Dynamics CRM Online Desk.com SalesNexus Online CRM and Email Marketing Zoho CRM Get Satisfaction Capsule Less Annoying CRM CRM WORKetc Shoutlet Autotask Commence Highrise CRM SAP CRM On demand Workbooks Zendesk SugarCRM Hosted CRM Salesforce Infusionsoft Netsuite CRM+ Maximizer CRM Sage CRM SOCIAL CRM Brightpearl PipelineDeals Oracle CRM OnDemand CRM / SCRM MIX Archipelago of the CRM and SCRM Encounter CRM Mixture SCRM Traditional CRMs are based on historical data, a Traditional CRM apps that incorporate social Apps that incorporate real-time data which is one-way engagement model and company elements generated directly from the customer and which defined processes are based on a two-way engagement model
  • 4. Age and Size of Software Companies This timeline gives you a broad overview of the age of the software company and their number of employees. Small Medium Large Salesforce.com Zendesk Number of employees Sprout 37signals Workbooks Social 1999 Get Oracle NetSuite SugarCRM Satisfaction Nimble Microsoft 1977 Commence 1998 Less Annoying Corporation Corporation Zoho Infusionsoft Shoutlet WORKetc Zestia Ltd Software 1975 1988 Maximizer 1996 Autotask Pipeline SAP Sage Software Corporation SalesNexus Aplicor InsideSales Deals Brightpearl Desk.com 1972 1981 1995 70’s 80’s 90’s 2001 2002 2003 2004 2006 2007 2009 1986 2003 First Contact Management Software was introduced The Web becomes social with MySpace, Delicious, SecondLife and Facebook 1998 1999 First "Multi-Tenant" SaaS Application Founders launch Salesforce.com and “The End of Software” revolution begins
  • 5. Popularity and Popularity High Medium Low Social Media Presence Social Media Less Highrise Aplicor Get Annoying CRM Online CRM Autotask Brightpearl Commence Desk.com Satisfaction Infusionsoft Hosted CRM CRM Marketing Maximizer Dynamics Netsuite Oracle CRM Pipeline SalesNexus SAP CRM On CRM CRM Online CRM+ Nimble OnDemand Deals Sage CRM Saleforce Online CRM demand Shoutlet SproutSocial SugarCRM Workbooks WORKetc Zendesk Capsule Zoho CRM This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
  • 6. cy als ren Se spa s pp rty ce Other Important Decision Factors: n le A Tra Pa for uit og les ird ce Int Go Pri Th Sa Integration API Trust Highrise CRM Aplicor Online CRM Autotask Does the solution meet your needs Brightpearl with the following Commence Desk.com Integration and API Flexibility Get Satisfaction Infusionsoft Price Transparency Hosted CRM Less Annoying CRM Trust Guarantees Maximizer CRM Ms Dynamics CRM Netsuite CRM+ Nimble Oracle CRM PipelineDeals Sage CRM Saleforce SalesNexus SAP CRM On demand Shoutlet SproutSocial For each solution, this table lists information about SugarCRM integration with major online applications, availability of Workbooks an open API, price transparency on the website, and WORKetc third party seals for security and transparency. Zendesk Capsule Zoho CRM
  • 7. Can you Access this Application with your Favorite Mobile Device? iOS Android 37Signals This diagram informs you about the Autotask availability of a dedicated app for iOS, NetSuite Android or both. Oracle Some vendors not shown might offer a Salesforce mobile accessible version of their software. Shoutlet SproutSocial SugarCRM WORKetc Zendesk Zoho
  • 8. Still undecided? Need more information to make a shortlist? Go to http://www.getapp.com/crm-software to read reviews and discover CRM Apps or to http://www.getapp.com/social-crm-software for Social CRM Apps GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs. Android™ is a trademark of Google Inc. iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.