The manifesto of new Romantic Digital Consulting.

1. The Manifesto of
NEW ROMANTIC
DIGITAL CONSULTING
Maurizio Savoca
Partner – maurizio.savoca@docflow.it

2. The Digital Trasformation is…
…a Love Strategy

3. The Classic Rational
Consultant is not
appropriate to the
digital
trasformation.

4. Rational Consulting is:
HOMOLOGATION OPTIMIZATION
BUT NOT
INNOVATION

5. The constraints of
Rational Consulting
• He gives you what is normal
for you
• Fits your company in a
model
• Plans long-term projects
• Pretends to “calculate” the
innovation by applying a
business case approach
…but I want
to change now

6. We are living a Digital Mutation…
…the top-down method fails
every prediction…
…the rational approach is
insufficient…
We need of a “romantic and
sentimental” consultant ( …with
“the Sense of Future”)

7. The Manifesto of Romantic Consulting:
1 - Promote Serendipity
2 - Exploit Non-Conformities
3 - Adopt an Inductive Method
4 - Take care of the Knowledge Workers
5 - Adopt Tools and not Solutions
6 - Look for a Holistic Approach
7 - Hide Complexity

8. Promote
the Serendipity
History is full of unexpeted discoveries…
1

9. 1 - Promote Serendipity
• Enrich the results of user
queries with links, analogies,
similar stories…
• Adopt tools for process and
content mining
• Turn the outsider into insider
• Less KPI & Dashboard, More
Information Mashup

10. “Name the
greatest of all
inventors:
Accident.”
Mark Twain
2 Exploit
Non-Conformities

11. 2 - Exploit Non-Conformities
• Errors and accidents are the true source
of the innovation
• Don't leave the contributions of your
users on the emails
• Adopt a Dynamic Workflow Tool to
orchestrate the resolution of all non-
conformities
• Give access to all pending non-
conformities cases to entire corporate
population

12. Adopt an
Inductive Method
I have not failed 5.000
experiments.
I have been successful 5.000
times, the failures have
taught that material didn't
work.
T. EDISON
3

13. 3 - Adopt an Inductive Method
• Define an ”evolutionary” development path
• Favor timeliness to accuracy
• More experiments and less big projects
• Do not be afraid of failures
• No Change managent: otherwise something
is wrong
• Have the new releases tested by users
without their knowledge
• If users do not use the software features it
is always your fault.

14. Take care of the
Knowledge Workers
We try to encourage this type
of blue-sky thinking through
‘20 percent time’ – a full day a
week during which engineers
can work on whatever they
want. Looking back at our
launch calendar over a recent
six-month period, we found
that many products started life
in employees’ 20 percent time.
Susan Wojcicki, Google's Senior Vice President of
Advertising
4

15. 4 – Take care of the Knowledge Workers
• The fate of advanced economies
depends on making knowledge workers
more productive
• Don’t structure the processes of
knowledge working with a BPM.
• The "non-routine" problem solving
requires a tool that combine actions
and interactions
• Look at communications: valuable
knowledge is in conversations and not
on documents

16. Adopt Tools and
not Solutions
If you give people
tools, and they use
their natural abilities
and their curiosity,
they will develop
things in ways that
will surprise you very
much beyond what
you might have
expected.
Bill Gates
5

17. 5 - Adopt Tools and not Solutions
• The software musn’t be a solution to a
particular problem. It must be a useful tool to
solve many problems.
• No Platforms or ERPs: find vertical and
complete tools
• Develop only Bytes of Value to customize the
tools
• Let users be free to use the tools as they want
• Only worry about understanding if the tools
are effective

18. Look for a Holistic
Approach
The painter should not paint what
he sees, but what will be seen.
Paul Klee
6

19. 6 – Look for a Holistic Approach
• Create a Digital Workplace: a single
access point based on holistic search
• Don’t model the processes in details.
• Create a high-level map of your
processes
• Your workflows must include only the
main milestones
• Design by doing and not doing by
design

20. Hide Complexity7
"The egg has a
perfect shape, even if
it's laid from the ass.“
Bruno Munari

21. 7 – Hide Complexity
• Save your “silos” and accepting
diversity rather than
standardization.
• Build simple and integral interfaces
• 27% of company's population
claims to use non-enterprise app:
“Bring Your Own App” (BYOA) is an
unstoppable trend.
• Every app is a potential front-end:
Box, Slack, Trello, Facebook…
• Every IT service can respond to a
chatbot (and Siri, Alexa,…)

22. OUR SPONSOR:
The Best Romantic
Software in the world
https://www.docflow.com/it/yubik/

23. CONTACT US
DOCFLOW ITALIA SPA
The first Romantic Digital Company
in the world
info@docflow.it
www.docflow.it
“Our solutions are as
easy as a tool and we
love the Romantic
Manifesto”