6. Board Game Dealing with customer Complaints FINISH Y You went bust Go back three spaces You were not proactive Miss a turn You didn’t empathize Miss a turn You admitted you were at fault Go forward one space You found an appropriate solution Go forward two spaces You didn’t apologize Go back one space You breached the contract Go back three spaces You made a prompt effort Go forward one space You upset the customer even more Go back two spaces START You didn’t respond in a friendly way Miss a turn The customer got a refund Go forward two spaces
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