7. 2. It is never [just] a digital workplace project.
Digital transformational change
Starts from the inside out.
8. 1. Creating a sustaining change requires the
marriage of form and function.
Helping clients achieve a deeper understanding of
their customers in order to create
impactful digital experiences, yet leverage a
sustainable technology investment over time.
24. 1. Creating a sustaining change requires the
marriage of form and function.
Helping clients achieve a deeper understanding of
their customers in order to create
impactful digital experiences, yet leverage a
sustainable technology investment over time.
25. 2. It is never [just] a digital workplace project.
Digital transformational change
Starts from the inside out.
26. 3. This is a transformation.
To be successful you will need
Strategy, Design, and Build in concert
with managed organizational shift.
35. 2017 key focus areas for best-in-class intranets at global companies,
compiled from published articles and consultation with Gartner, Forrester, Neilson Norman
Group, and Ragan Communications:
What is a World Class Intranet?
• Personalization
Experience should be targeted to the
user’s profile and needs by default.
• Search & Navigation
Must be intuitive and efficient – main
complaint is users can’t find what
they are looking for.
• Sustainability
Ongoing initiatives to drive continued
adoption and align with needs are
critical – users must “be heard”.
• Mobile/Responsive
Embracing smartphone and tablet –
and mobile usage patterns – as a
primary design initiative
• Enterprise Social
More than a buzzword, intranets are
using social tools to drive
engagement and productivity at a
site level and within online
communities.
37. Journey 5: Empower
NEWS
Personalization
Provides a unified view inside Grant
Thornton, with personalization to make
it relevant
MY WORK
Tells me what to do next on each of
my projects
IMPORTANT TO ME
Reveals a collection of information
from across Grant Thornton and the
web that is relevant to my work and my
interests
MY CONTRIBUTIONS / COACHING
Allows me to manage my participation
and career
Personalized Homepage
Associate
38. Journey 5: Empower
Personalization
NEWS
Is both unified and relevant
to each person
Personalized Homepage
Partner
MY PARTNER DASHBOARD
Connects me to propsals and
overviews of my projects to help
me know where to act
MY COACHING
Helps me stay in contact with
my Associates
39. Personalization
MY APPS
Allows quick access
to saved apps
FEATURED NEWS
Highlight important
announcements or
news articles
MY HUB
Frequently accessed
information is made
easy to find. including
email, projects, PTO
balance and badges
KEY DATES
Display key
upcoming corporate
events
MY CONVERSATIONS /
SOCIAL MEDIA
Increase collaboration
by integrating
commenting and
corporate social
media feeds
YOUR OPINION COUNTS
Polls provide further
opportunities for user
engagement
Honorable Menton
LAUNCH / RELAUNCH
56. Focus on Digital Transformation
Customer experience runs deep within an organization. So get to the heart of your mission, and use
those insights to connect the dots across every facet of your business to develop the customer experience
solutions that both empower your employees and engage your customers.
Transforming
Your Business
Increasing
Market Share
Profitable
Growth