Building The Next Generation Workplace

Major Trends Impacting the Workplace
•  Shifting workforce demographics
•  Evolving social contracts in the
workplace
•  Changing nature of work and the
dramatic growth
of unstructured work
•  The emergence of the “Agile
Enterprise”
•  Explosion of mobile devices, the
cloud ubiquitous Internet access
© 2014 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. 2

Creating a variety of workspace experiences
that are aligned to the activities being performed.
An Emerging Design Paradigm –
Activity-based Working

Understanding the variety of work activities

Three Domains of Influence
SPACE
DESIGN
WORKPLACE
POLICY
TECHNOLOGY

Role of Technology in the Workplace Environment
•  Ability to stay connected
•  Driving employee engagement
and innovation
•  Sense of place, personalization
•  Protection of intellectual assets
•  Understanding how the workplace, and
the people in the workplace, are
performing
SPACE
DESIGN
WORKPLACE
POLICY
TECHNOLOGY

Work at Home, on the Road, in the Office
Blending the physical and virtual collaboration experiences

Workplace
Management Tools
Guest Services
End User Services
(Digital Workspaces)
Technology-Enabled
Workspaces
Next-Generation Workplace Technology Framework
Workplace Analytics
Enterprise Network
Security

Technology-Enabled Workspaces Offer Choice
Cisco
Project
Workplace
! Integration of space
design, interiors and
technology elements
into a comprehensive
workspace experience
! Workspace experience
as the foundational
building block of the next
generation workplace
! Consistency simplifies
change management
and reduces barriers
to adoption
! Reduces cost,
complexity and risk.
Allows customers to
deploy more quickly
https://www.cisco.com/web/telepresence/projectworkplace.html

Video moves into non-traditional settings

Extension
Mobility
Collaboration Meeting
Room
End User Services Connect the Enterprise
Cisco Jabber
Cisco WebEx
Cisco
AnyConnect
! A set of cloud and on-
premise mobility and
collaboration services
that blend the physical
and virtual work
worlds
! Seamless user
experience for onsite
and remote users
! Capabilities that drive
employee
engagement,
effectiveness and
innovation

Aligning End User Services to Work Styles
Source: Cisco Work Profile Survey
Campus
Mobile
Highly
Mobile
Remote
Collaborator
Neighborhood
Collaborator
Workstation
Anchored
Desk-bound,
non-mobile
employee who
performs highly
focused
individual work;
some team
interaction
Highly mobile;
Travels
extensively to
customer and
partner locations;
frequently
interacts with
customers
Internally mobile;
Interacts cross-
functionally in
face-to-face
scheduled
meetings; Often
in leadership
roles
Neighborhood-
based employee
who is mobile
within the group
area; interacts
with, coordinates
and manages
teams
Non-mobile
employee who
works frequently
with remote
colleagues, and
frequently works
from home

As the Workplace changes new services have to be created

Instantly create a place
to work together
Introducing Cisco Spark
For agile team collaboration
An app that instantly creates
a place for teams to work
together, where their work
can live, and a way to stay
connected to it all
Persistent
messaging and file
sharing
See and hear everyone and
everything
Superior business
class experience

Technology Solutions Enhance the Guest Experience
•  Pervasive and
secured wireless access for
visitors
•  Digital signage informs and
promotes the organization’s
brand
•  Virtual Receptionist
integrated with the building
security system provides
support for remote offices
Guest
Access and
on-boardingDigital Signage and
Cisco Interactive
ServicesCisco Virtual
Receptionist

Workplace Management Tools Optimize Utilization
•  Search, reserve and locate individual
and collaboration workspaces (multi-
modal)
•  Ability to personalize spaces,
integration with Cisco UC and Jabber
•  Rules based engine for conference
room management
•  Analytics to help real estate leaders
understand workspace utilization
Cisco S+C
Spaces

Analytics Unlock New Insights
The first frontier of the
Internet of Everything
(IoE) and “big data”
!  Cisco Wireless Access Points
(APs) and CMX provide
insights on the utilization of
the workspace
!  Cisco’s Collaboration
analytics highlight how
employees are
communicating, engaging
and collaborating
with their peers
Cisco Collaboration Analytics
Cisco Collaboration Analytics
Rifiniti Optimo (powered by Cisco CMX)

Assessing
Planning
Executing
Partnering to ensure our customer’s success
Key Stakeholders
(Corporate Real
Estate, HR and IT)

Cisco Connected Workplace
Transforming to a Virtual Capability Workforce
Alan McGinty | Senior Director – Global Workplace Solutions Group
APR 2015

Global Portfolio Snapshot and Trends
Q2FY15
Global Headcount
83,282 Persons Housed
(▼2,234 Q/Q)
66,509 FTE PH
(▼2,331 Q/Q 70,870 All Emp.)
32% Engineering
22% Sales
21% Services
25% All Others
San Jose Headcount
19,869 Persons Housed
(▼245 Q/Q)
14,133 FTE PH
(▼ 279 Q/Q 14,570 All Emp.)
40% Engineering
4% Sales
11% Services
45% All Others
Global Portfolio
22.97 Million SF tu
(43% Owned)
61% Americas
14% EMEAR
25% APJCI
94 Countries
285 Metros
484 Buildings
San Jose Portfolio
7.0 Million SF ▼
(74% Owned)
52 Buildings

Functional Responsibilities
Strategic Planning
Sales Support- EBC
Client Relationship
Mgmt.
Facility Mgmt & Svc
Capital Program Mgmt.Workplace Innovation
Real Estate
Transactions
WPR

Why Cisco Connected
Workplace?

Work Styles Have Evolved
Work anytime from anywhere

Global Office Space Utilization
100.9
83.3
50.6
100%
83%
50%
0%
20%
40%
60%
80%
100%
0
20
40
60
80
100
Seats in Portfolio Seats 'Assigned' (PH) Average Seats Utilized
Seats(000s)
Unused
“Assigned”
Capacity
Unused
Total
Capacity

Source: Cisco Work Profile Survey, 2014

Work Styles by Theater (2014 WPS)

39%
59%
48%
79%
50%
9%
collaborate with people in different time zones
telecommute at least once a week
classified mobile workers
work in a fully remote manner
work in a different location than their manager
of our employees work outside the U.S.
Cisco Work Culture

Cisco Connected
Workplace Overview

Workplace Design Strategy
Quadrant 1
Effectiveness
Work performance and
productivity
Quadrant 2
Engagement
Employee engagement /
retention
Quadrant 3
Efficiency
Portfolio utilization and
services improvement
Quadrant 4
Environment
Reductions in energy
demands and CO2
emissions
Internet of
Everything

3 Integrated Elements
Technology
Policy
Environment

Cisco Space Policy
Global Space Policy transforms
Cisco’s workplace occupancy model
from individual to group assignment.
§  A group assigned workplace provides flexibility
and choice to the business while increasing
the utilization of our assets.
§  Global Space Policy aligns with current work
styles and does not require a change in current
flexible work practices.
Neighborhood
Neighborhood
Neighborhood
Neighborhood
Policy

What Really Changes?
Cisco Space Policy
•  Ample private spaces are provided, but not assigned.
•  Work groups are assigned to neighborhoods.
•  A variety of individual, team, collaborative and fun
spaces available for everyone.
•  Accommodation for special business requirements
Sharing resources – using only what you need
when you need it.
Community Cooperative attitudes and behaviors
are required.
Choices Thoughtful movement between space
types is required to meet daily needs.

Physical Environment:
•  Furniture Solution:
State of the art workstation design supports
just-in-time idea sharing while minimizing
visual distractions from those around you.
Lower panels make finding colleagues and
available resources easier
•  Concentric design:
Keeps noise in the core (area in building near
the elevators) of the building and reduces
traffic in the work area
•  Many different space types:
Most jobs benefit from having access to a
variety of open and closed door spaces when
needed
•  Centralized Storage:
With personal and team storage centralized
team members are free to choose the space
that best meets their needs within their
neighborhood
Environment

The Enterprise Becomes Social
Customer & Employee Collaboration
Technology

Personal Devices Used at Work 2014

Video Becomes Pervasive
Across All Devices Any Time, Any Place

Cisco Connected
Workplace Benefits

Typical Results
Typical Floor in San Jose Legacy Environment Cisco Connected Workplace
Usable Area 49,000 square Feet 49,000 square feet
Work Space
70% Individual 30% Individual
30% Collaborative 70% Collaborative
Use Pattern Traditional - Assigned Flexible – Unassigned
Seat Capacity 300 375
Enclosed Meeting Spaces 16 72
Useable Area/Capacity 163 square feet 111 square feet
Chargeback Per Employees $5,162 per year $2596 per year
Persons Housed 255 400-500 *
(*based on 75% Badge In Rate)

Proof of Concept
People
§  Prefer environment: + 77%
§  Improved communications: + 82%
§  Workforce satisfaction: + 82%
§  Ease of finding quiet space: + 62%
§  Ease of finding meeting room: + 80%
Financials
CAPEX Cable and IT
Infrastructure - 50%
CAPEX for furniture - 55%
Space reduction for
headcount - 30%
Return on Investment < 3 yrs

Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 41
Combining collaborative and networking technologies with an open floor plan
and an emphasis on mobility — reconciling productive working patterns with environmental
responsibility.
Environmental Savings
Estimated Energy Efficiency
Gains with Connected Workplace
Number of Employees
Traditional
Office
300
Cisco Connected
Workspace
Percent
Change
400
33%
Increase
Connected Electrical Load (watts/sf)
2.6 1.7
36%
Reduction
Connected Electrical Load
(watts/employee) 432.9 178.7
58%
Reduction
Total Connected Electrical Load
(watts) 127,169 71,476
44%
Reduction
Total Cooling Loads (BTUs)
433.646 243,733
44%
Reduction
Total Cooling Provision Tonnage
36 20
44%
Reduction
Source: CCW Environment Sustainability Report

In Summary
§  There are a set of social and technology trends are challenging the traditional
workplace design
§  This has led massive inefficiencies in real estate utilization, and to a workplace
that is not aligned with the needs of the business nor the expectations of
employees
§  The workplace needs to be designed around flexibility and choice.
§  Technology will play a significant role in the next-generation workplace, ensuring
a highly mobile workforce can connect and collaborate.
§  Cisco has a full portfolio of solutions that can become the foundation of the next
generation workplace, and the first hand experience to help you in your journey.

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Building The Next Generation Workplace

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