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- Strictly private and confidential -
The First 90 Days
Fact or Fiction
April 10, 2014
Mike Jordan, CEO Alpha Card
2
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Summary
3
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A
4
- Confidential - Page
26/04/2013Exec Dpt.
Background – Who am I
- CEO of Alpha Card - a group of 3 companies based in
Brussels
- 19 year in payments - HSBC and American Express
- 9 years managing JVs - Exec management and Board
positions
5
- Confidential - Page
26/04/2013Exec Dpt.
Background – Who is Alpha Card
- Joint Venture – BNP Paribas Fortis & American Express
- A card payments business
- Leading issuer of Corporate Payment Solutions
- Exclusive issuer of American Express in Belux
- Issuer of Visa & Mastercard product in Belux
6
- Confidential - Page
26/04/2013Exec Dpt.
From 1998 to Today
~7.000
Bankruptcies/year
people
20
Staff Brands
Technology Economic Environment
~11.00
0
250people
7
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A
8
- Confidential - Page
26/04/2013Exec Dpt.
Look, Listen, Learn
- Preparation is critical – plan your time in advance
- There are different lenses and stakeholders
- Seek out multiple datapoints – validate and verify
- Do not neglect the impact your ‘research’ has
- Wherever possible listen and resist the urge to talk
- Leave time to learn
9
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A
10
- Confidential - Page
26/04/2013Exec Dpt.
Stop, Pause & Start
Stop, Pause
- Scale projects that you dont fully understand
- Recruitments, exits, promotions you dont fully understand
Start
- From Day 1 you will drive cultural change
- Put in place very quickly your own management mechanisms
11
- Confidential - Page
26/04/2013Exec Dpt.
Synthesize
Figure 1: 7S Framework; T Peters, R Waterman (McKinsey & Co.)
12
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A
13
- Confidential - Page
26/04/2013Exec Dpt.
Vision – High Level Timeline
Growth Phase 1
Growth Phase 2
Fit For GrowthStabilise
ACG’s
potential
2013 2014 and beyond
14
- Confidential - Page
26/04/2013Exec Dpt.
Vision – Operating Principles
– Commitment and a strong will-to-win are key
●
Cost efficiency and continuous improvement are
core
●
Customers are at the heart of our thinking
●
Compliance and control as the foundation
15
- Confidential - Page
26/04/2013Exec Dpt.
Plan, Communicate, Execute
Plan
- Create strategies that are specific and actionable
- Detail what you need to happen (WWW)
Communicate
- Frequent, repetitive, same ‘labelling’
- Embed your strategy into all existing elements (Goals)
Execute
- Celebrate success, accept failure
16
- Confidential - Page
26/04/2013Exec Dpt.
Agenda
Background
Look, Listen, Learn
Stop, Start, Synthesize
Vision, Plan, Communicate & Execute
Q&A
17
- Confidential - Page
26/04/2013Exec Dpt.
Q&A

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The first90daysfactorfiction

  • 1. - Strictly private and confidential - The First 90 Days Fact or Fiction April 10, 2014 Mike Jordan, CEO Alpha Card
  • 2. 2 - Confidential - Page 26/04/2013Exec Dpt. Agenda Background Look, Listen, Learn Stop, Start, Synthesize Vision, Plan, Communicate & Execute Summary
  • 3. 3 - Confidential - Page 26/04/2013Exec Dpt. Agenda Background Look, Listen, Learn Stop, Start, Synthesize Vision, Plan, Communicate & Execute Q&A
  • 4. 4 - Confidential - Page 26/04/2013Exec Dpt. Background – Who am I - CEO of Alpha Card - a group of 3 companies based in Brussels - 19 year in payments - HSBC and American Express - 9 years managing JVs - Exec management and Board positions
  • 5. 5 - Confidential - Page 26/04/2013Exec Dpt. Background – Who is Alpha Card - Joint Venture – BNP Paribas Fortis & American Express - A card payments business - Leading issuer of Corporate Payment Solutions - Exclusive issuer of American Express in Belux - Issuer of Visa & Mastercard product in Belux
  • 6. 6 - Confidential - Page 26/04/2013Exec Dpt. From 1998 to Today ~7.000 Bankruptcies/year people 20 Staff Brands Technology Economic Environment ~11.00 0 250people
  • 7. 7 - Confidential - Page 26/04/2013Exec Dpt. Agenda Background Look, Listen, Learn Stop, Start, Synthesize Vision, Plan, Communicate & Execute Q&A
  • 8. 8 - Confidential - Page 26/04/2013Exec Dpt. Look, Listen, Learn - Preparation is critical – plan your time in advance - There are different lenses and stakeholders - Seek out multiple datapoints – validate and verify - Do not neglect the impact your ‘research’ has - Wherever possible listen and resist the urge to talk - Leave time to learn
  • 9. 9 - Confidential - Page 26/04/2013Exec Dpt. Agenda Background Look, Listen, Learn Stop, Start, Synthesize Vision, Plan, Communicate & Execute Q&A
  • 10. 10 - Confidential - Page 26/04/2013Exec Dpt. Stop, Pause & Start Stop, Pause - Scale projects that you dont fully understand - Recruitments, exits, promotions you dont fully understand Start - From Day 1 you will drive cultural change - Put in place very quickly your own management mechanisms
  • 11. 11 - Confidential - Page 26/04/2013Exec Dpt. Synthesize Figure 1: 7S Framework; T Peters, R Waterman (McKinsey & Co.)
  • 12. 12 - Confidential - Page 26/04/2013Exec Dpt. Agenda Background Look, Listen, Learn Stop, Start, Synthesize Vision, Plan, Communicate & Execute Q&A
  • 13. 13 - Confidential - Page 26/04/2013Exec Dpt. Vision – High Level Timeline Growth Phase 1 Growth Phase 2 Fit For GrowthStabilise ACG’s potential 2013 2014 and beyond
  • 14. 14 - Confidential - Page 26/04/2013Exec Dpt. Vision – Operating Principles – Commitment and a strong will-to-win are key ● Cost efficiency and continuous improvement are core ● Customers are at the heart of our thinking ● Compliance and control as the foundation
  • 15. 15 - Confidential - Page 26/04/2013Exec Dpt. Plan, Communicate, Execute Plan - Create strategies that are specific and actionable - Detail what you need to happen (WWW) Communicate - Frequent, repetitive, same ‘labelling’ - Embed your strategy into all existing elements (Goals) Execute - Celebrate success, accept failure
  • 16. 16 - Confidential - Page 26/04/2013Exec Dpt. Agenda Background Look, Listen, Learn Stop, Start, Synthesize Vision, Plan, Communicate & Execute Q&A
  • 17. 17 - Confidential - Page 26/04/2013Exec Dpt. Q&A