The document discusses how as designers of the world through our decisions, we make ethical choices that impact others. It argues we should question norms and rules to understand whose voices are amplified and diminished. It also addresses issues like wrongful convictions, rehabilitation, and forgiveness, asking what tolerance for failure society has and who is accountable. Throughout, it emphasizes the need to rethink problems and issues from multiple perspectives.
Inclusive tech, (how) is that possible?Marion Mulder
Volgens The Institute For the Future gaan we een tijdperk tegemoet van Human-Machine Partnership, een tijd waar in mens en AI steeds meer gaan samenwerken. Ook zien ze, naast traditionele organisaties, een alternatief opkomen waarin we in communities gaan werken powered by algoritmes.
AI maar ook VR/AR gaan dus een steeds belangrijkere rol spelen. Daarom ben ik mij actief aan het oriënteren op o.a. AI ethics en GenderFreeTech en ben ik actief lid van Women In Voice en Women in AI met als doel een beter beeld te krijgen hoe we kunnen zorgen dat de technologie de we nu creëren en onze toekomst mede bepaalden een wereld creëren die inclusief en goed is voor iedereen. Ik neem jullie vandaag mee in mijn journey en learnings.
Marion Mulder
Gender free tech momentum to mitigate biases in aiMarion Mulder
Why are all voice devices female? Is it necessary for technology to have a gender? Does gender-specific technology affect our perception of women and gender equality? This keynote will address the boiling hot topic of #GenderFreeTech and how to ensure that technology is inclusive of us all.
This deck is a presentation on 5 Core Qualities Every Leader Must Have. The talk was given by Omolara Shitu. She is a Group Head Client Service at Brooks and Blake.
The (non)sense of gender-free in conversational AI - Women in voice Netherlan...Marion Mulder
(Why) should technology have a gender?
Why are all voice devices female? Is that actually a bad thing? And what does this do to/for how we perceive women and gender equality? Is this making an improving for all of us or should we be concerned about something?
On 20 January I gave a presentation at the Women in Voice Netherlands (online) meetup about #genderfreetech, how I see it and what I've learned from both being in tech and diversity & inclusion for years as well as insights I got from ready a series of really good books on this subject.
Here you find my presentation addressing the following topics:
* What do I mean by Gender-Free; I’ll take you along on my journey of exploration
* Does everything need to be gender-neutral? Spoiler alert: Hell NO!
* That ‘thing’ about gender; what’s going on? why is that? Symptoms & underlying causes. In short: Bias and by Binary Thinking
* Opportunities & Possible Solutions
Want to know more about it, or want to create positive change? Feel free to contact me. I'd be happy to present, give workshops or work with you on co-creating great technology solutions that benefit everyone.
Marion
info@muldimedia.com
Getting the Work Done [Code for America Summit 2018 Breakout Session]Hana Schank
As anyone who has spent time working in or around civic technology knows, there are certain debates that come up time and again. Are we most effective fighting fires or should we work toward changing the culture around design and technology in government? Should we function as consultants, or as specialized innovation teams, or can we make change from the inside as a one-man-band? And ultimately, what is the best way to get stuff done? As Public Interest Technology fellows at New America, we've interviewed more than 70 people in and around government over the last ten months, many working on innovation or digital-service teams, and we’ve got answers. In this session we’ll share what the most effective teams in this space are doing, what works and what doesn’t, and more broadly how the field is thinking and feeling about the hard work we do.
Inclusive tech, (how) is that possible?Marion Mulder
Volgens The Institute For the Future gaan we een tijdperk tegemoet van Human-Machine Partnership, een tijd waar in mens en AI steeds meer gaan samenwerken. Ook zien ze, naast traditionele organisaties, een alternatief opkomen waarin we in communities gaan werken powered by algoritmes.
AI maar ook VR/AR gaan dus een steeds belangrijkere rol spelen. Daarom ben ik mij actief aan het oriënteren op o.a. AI ethics en GenderFreeTech en ben ik actief lid van Women In Voice en Women in AI met als doel een beter beeld te krijgen hoe we kunnen zorgen dat de technologie de we nu creëren en onze toekomst mede bepaalden een wereld creëren die inclusief en goed is voor iedereen. Ik neem jullie vandaag mee in mijn journey en learnings.
Marion Mulder
Gender free tech momentum to mitigate biases in aiMarion Mulder
Why are all voice devices female? Is it necessary for technology to have a gender? Does gender-specific technology affect our perception of women and gender equality? This keynote will address the boiling hot topic of #GenderFreeTech and how to ensure that technology is inclusive of us all.
This deck is a presentation on 5 Core Qualities Every Leader Must Have. The talk was given by Omolara Shitu. She is a Group Head Client Service at Brooks and Blake.
The (non)sense of gender-free in conversational AI - Women in voice Netherlan...Marion Mulder
(Why) should technology have a gender?
Why are all voice devices female? Is that actually a bad thing? And what does this do to/for how we perceive women and gender equality? Is this making an improving for all of us or should we be concerned about something?
On 20 January I gave a presentation at the Women in Voice Netherlands (online) meetup about #genderfreetech, how I see it and what I've learned from both being in tech and diversity & inclusion for years as well as insights I got from ready a series of really good books on this subject.
Here you find my presentation addressing the following topics:
* What do I mean by Gender-Free; I’ll take you along on my journey of exploration
* Does everything need to be gender-neutral? Spoiler alert: Hell NO!
* That ‘thing’ about gender; what’s going on? why is that? Symptoms & underlying causes. In short: Bias and by Binary Thinking
* Opportunities & Possible Solutions
Want to know more about it, or want to create positive change? Feel free to contact me. I'd be happy to present, give workshops or work with you on co-creating great technology solutions that benefit everyone.
Marion
info@muldimedia.com
Getting the Work Done [Code for America Summit 2018 Breakout Session]Hana Schank
As anyone who has spent time working in or around civic technology knows, there are certain debates that come up time and again. Are we most effective fighting fires or should we work toward changing the culture around design and technology in government? Should we function as consultants, or as specialized innovation teams, or can we make change from the inside as a one-man-band? And ultimately, what is the best way to get stuff done? As Public Interest Technology fellows at New America, we've interviewed more than 70 people in and around government over the last ten months, many working on innovation or digital-service teams, and we’ve got answers. In this session we’ll share what the most effective teams in this space are doing, what works and what doesn’t, and more broadly how the field is thinking and feeling about the hard work we do.
A guide to hiring based on my book, "Hello, Startup". Learn who to hire, where to find them, how to interview them, and how to make an offer they can't refuse.
Recording: https://www.youtube.com/watch?v=jaSmYLymc0U
Book: http://www.hello-startup.net
We have all heard the notion that we are preparing our students for jobs that do not yet exist, and while we may not know what tomorrow holds, today’s technologies have opened up new pathways for success. Gifted students' characteristics make them uniquely suited not only to follow these paths but to create entirely new paths. Join us as we explore examples of new types of careers and the new tools that make them possible. Together we investigate the essential skills necessary for future success and how we might adjust our classrooms to better prepare students for the world of tomorrow.
Costas Markides, Professor of Strategy and Entrepreneurship, presented on how the technologies of social era are changing the way we do business, at London Business School's flagship event, the Global Leadership Summit.
Learn more about what happened at #2014GLS: http://bit.ly/1tI2kNn
Learn more about the Global Leadership Summit: http://gls.london.edu
China-Axlr8r, in cooperation with Orange Labs and GWC, once again hosted the annual 10X10 Beijing on June 15th, 2013.
The Geeks on a Train tour takes the China-Axlr8r startups on a ride from Dalian to Shanghai through Beijing at the beginning of each program.
As part of the tour, the 10x10 conference delivers 10 tech pioneers and top VC's from the startup ecosystem in China. This is an amazing opportunity for entrepreneurs to have a peek at the first startup accelerator program in China, meet interesting people and listen to amazing speakers.
Each of them will take you on a 10-minute tour of their trials and tribulations, wins and losses, then give you some great advice and maybe a secret or two about what they learned to help make them the superstars they are today.
Innovation Differences - Silicon Valley Versus EuropeMario Herger
While Silicon Valley creates new billion dollar companies every year, Europe lags behind. What are the approaches on innovation, creativity, and new ideas in Europe and Silicon Valley that lead to these drastic differences?
This slide deck examines 17 differences compiled from countless discussions with startup founders, investors, corporate people, and my experience of living in both Europe and Silicon Valley for many years.
Contact me on: http://www.enterprisegarage.io/
Workshop at UXBristol by Caroline Jarrett and Francis Rowland. Builds on 'But the lightbulb has to want to change' by Steve Krug and Caroline Jarrett.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Women in Tech, Columbia MD January 2019 meeting. We take an overview of how women have been portrayed and perceived in the workforce; and our special guest Catherine Hyde, Director of Digital Engagement at Enterprise Community Partner, shares some thoughts and inspiration on how we can intentionally shape our future, for ourselves and the next generation of women at work.
You have precisely 15 seconds to make a good first impression. Welcome to the world of Tweet-style cover letters and bulletized resumes. What is your ROI? How do you differentiate yourself from your completion? How can you help a firm with its SEO and SEM? Are you a team player? A good fit? And when can you start? Be sure to Google yourself; they will.
It’s the Age-Old Question.
Okay, so maybe it’s only 8 to 23 years old, but it’s an important one.
Hiring Gen Z has become a conundrum many recruiters are struggling to grasp.
We’ve almost got the toe-in on Millennials (the older of whom will retire in about 25 years). But Gen Z is a whole new can of worms to tackle.
William Tincup, President of RecruitingDaily.com, has worked hand-in-hand with the generational divide, and he’s agreed to give you 60 minutes of live training and Q&A that will drive you into the wilds of Generation Z.
So what do we REALLY understand about Gen Z ?
That they’re an entire generation of folks who have been tech savvy since the day they rode home in their ergonomic car seats, complete with Baby Genius VR Headsets , of course.
They are also the future.
Gen Z = incredible human beings. We dare you to wait and see.
And as they grow, we will live under an umbrella of rules foreign to the Millennial generation before them.
They don’t answer their phones.
They thrive on individualistic concepts.
A 10-year-old Gen Z’er probably understands your business plan better than you do.
What you’re doing now will not work very soon.
They are brilliant for business.
We’ve got more.
Who are they? What do they want?
How do they think? What makes them tick?
And how the heck are you supposed to recruit them?
Don’t worry – Gen Z doesn’t bite (most of the time).
And William has a few answers that will make your job a lot easier in the decades to come.
See you on the webinar.
This is the full presentation of the introduction to young advertising students from the Belgian Advertising School to the world of market research (6 October, 2014). Presentation by Hakim Zemni, Katia Pallini & Tom De Ruyck.
Advice to Entrepreneurs from Elon Musk & Richard BransonStinson
Every entrepreneur needs a little inspiration. Here are some words from some of the greatest entrepreneurs of all times, Elons Musk and Richard Branson.
Human Centred Design: understanding the people you're trying to reach | Psych...CharityComms
Patrick Olszowski, founder, Outrageous Impact
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
A guide to hiring based on my book, "Hello, Startup". Learn who to hire, where to find them, how to interview them, and how to make an offer they can't refuse.
Recording: https://www.youtube.com/watch?v=jaSmYLymc0U
Book: http://www.hello-startup.net
We have all heard the notion that we are preparing our students for jobs that do not yet exist, and while we may not know what tomorrow holds, today’s technologies have opened up new pathways for success. Gifted students' characteristics make them uniquely suited not only to follow these paths but to create entirely new paths. Join us as we explore examples of new types of careers and the new tools that make them possible. Together we investigate the essential skills necessary for future success and how we might adjust our classrooms to better prepare students for the world of tomorrow.
Costas Markides, Professor of Strategy and Entrepreneurship, presented on how the technologies of social era are changing the way we do business, at London Business School's flagship event, the Global Leadership Summit.
Learn more about what happened at #2014GLS: http://bit.ly/1tI2kNn
Learn more about the Global Leadership Summit: http://gls.london.edu
China-Axlr8r, in cooperation with Orange Labs and GWC, once again hosted the annual 10X10 Beijing on June 15th, 2013.
The Geeks on a Train tour takes the China-Axlr8r startups on a ride from Dalian to Shanghai through Beijing at the beginning of each program.
As part of the tour, the 10x10 conference delivers 10 tech pioneers and top VC's from the startup ecosystem in China. This is an amazing opportunity for entrepreneurs to have a peek at the first startup accelerator program in China, meet interesting people and listen to amazing speakers.
Each of them will take you on a 10-minute tour of their trials and tribulations, wins and losses, then give you some great advice and maybe a secret or two about what they learned to help make them the superstars they are today.
Innovation Differences - Silicon Valley Versus EuropeMario Herger
While Silicon Valley creates new billion dollar companies every year, Europe lags behind. What are the approaches on innovation, creativity, and new ideas in Europe and Silicon Valley that lead to these drastic differences?
This slide deck examines 17 differences compiled from countless discussions with startup founders, investors, corporate people, and my experience of living in both Europe and Silicon Valley for many years.
Contact me on: http://www.enterprisegarage.io/
Workshop at UXBristol by Caroline Jarrett and Francis Rowland. Builds on 'But the lightbulb has to want to change' by Steve Krug and Caroline Jarrett.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Women in Tech, Columbia MD January 2019 meeting. We take an overview of how women have been portrayed and perceived in the workforce; and our special guest Catherine Hyde, Director of Digital Engagement at Enterprise Community Partner, shares some thoughts and inspiration on how we can intentionally shape our future, for ourselves and the next generation of women at work.
You have precisely 15 seconds to make a good first impression. Welcome to the world of Tweet-style cover letters and bulletized resumes. What is your ROI? How do you differentiate yourself from your completion? How can you help a firm with its SEO and SEM? Are you a team player? A good fit? And when can you start? Be sure to Google yourself; they will.
It’s the Age-Old Question.
Okay, so maybe it’s only 8 to 23 years old, but it’s an important one.
Hiring Gen Z has become a conundrum many recruiters are struggling to grasp.
We’ve almost got the toe-in on Millennials (the older of whom will retire in about 25 years). But Gen Z is a whole new can of worms to tackle.
William Tincup, President of RecruitingDaily.com, has worked hand-in-hand with the generational divide, and he’s agreed to give you 60 minutes of live training and Q&A that will drive you into the wilds of Generation Z.
So what do we REALLY understand about Gen Z ?
That they’re an entire generation of folks who have been tech savvy since the day they rode home in their ergonomic car seats, complete with Baby Genius VR Headsets , of course.
They are also the future.
Gen Z = incredible human beings. We dare you to wait and see.
And as they grow, we will live under an umbrella of rules foreign to the Millennial generation before them.
They don’t answer their phones.
They thrive on individualistic concepts.
A 10-year-old Gen Z’er probably understands your business plan better than you do.
What you’re doing now will not work very soon.
They are brilliant for business.
We’ve got more.
Who are they? What do they want?
How do they think? What makes them tick?
And how the heck are you supposed to recruit them?
Don’t worry – Gen Z doesn’t bite (most of the time).
And William has a few answers that will make your job a lot easier in the decades to come.
See you on the webinar.
This is the full presentation of the introduction to young advertising students from the Belgian Advertising School to the world of market research (6 October, 2014). Presentation by Hakim Zemni, Katia Pallini & Tom De Ruyck.
Advice to Entrepreneurs from Elon Musk & Richard BransonStinson
Every entrepreneur needs a little inspiration. Here are some words from some of the greatest entrepreneurs of all times, Elons Musk and Richard Branson.
Human Centred Design: understanding the people you're trying to reach | Psych...CharityComms
Patrick Olszowski, founder, Outrageous Impact
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Complexity, Collaboration and UnconferencingGeoff Brown
I was asked by Geelong College to present on Sustainability. I am not a scientist or climate change expert, so I decided to focus my presentation on the stuff I know best. This is a presentation about learning to make the transition to a more more sustainable lifestyle, business, school community or whatever. In advance, apologies for the 'clutter' on a few of the slides.
Triagile Conference Workshop on Ubiquitous Coaching using Clean LanguageAndrea Chiou
How to use questions to find out more about resourceful states, desired outcomes, future events. How to give Clean Feedback. How to notice Metaphors. Where to look for more information
Guest Lecture at Oregon St U, 4.13.2022.pdfBoWang882266
Shared some thoughts on anthropology students career development and transferrable skills on the grad seminar Uses of Anthropology, by Prof. Shaozeng Zhang, Oregon State University
ImagineNation LAST Generating Creative Conversations Presentation Janet Sernack
A creative conversation transfers ideas from one mind to another, it also allows you to reveal and remove all obstacles in the way of making creative ideas and inventions happen. It even allows you to see opportunities, realise possibilities and easily solves real-life, personal and business problems.
It’s not that we’ve forgotten how to hold genuine conversations. The problem is much deeper. We’ve stopped learning how to hold a genuine conversation.
The good news is we can all learn it. All this ability demands is the ability to be observant, having a core skill-set and following the four key steps in the generative discovery cycle.
I was asked by Geelong College to present on Sustainability. I am not a scientist or climate change expert, so I decided to focus my presentation on the stuff I know best. This is a presentation about learning to make the transition to a more more sustainable lifestyle, business, school community or wahtever. In advance, apologies for the 'clutter' on a few of the slides.
Creating a Healthy Digital Culture: How empathy can change our organizationsDomain7
We often think of empathy as an abstract, emotional concept, maybe even see it as a weakness in an organizational context. This presentations suggests that empathy might be our greatest secret weapon to changing our organizations to become higher-performing, more innovative, better places to work, serving happier customers.
From #NowWhat15, http://nowwhatconference.com/
Creating a Healthy Digital Culture by Kevan Gilbert (Now What? Conference 2015)Blend Interactive
Now that your new site is up, it’s the time to think for long-term. Next year, will you still be the only champion for change? Or will everyone from leadership to front-line workers embrace the power of digital? Was this web project just short-term relief work to solve itchy problems, or is it part of a pattern of thoughtful, iterative growth? Discover tools, approaches and facilitation tactics to help transform your organization into a culture of digital excellence.
At TaxiForSure, we have been able to attract terrific talent since our inception. Our Culture is the core of our DNA. We believe that our Culture is what will give our company, and our people, success in the long run. Just as the way we would like to revolutionize the way people commute, we would like to use our Culture to revolutionize the way our teams communicate and align. This is what will help us attract the right people and bind us as a team during our journey of explosive growth.
What people really want - how #HumanCenteredDesign can help your charity or c...Patrick Olszowski
I was due on stage in 10 minutes and I was totally uncertain if I could do it.
This was me yesterday before I was due to speak at Charity Comms' Psychology of Communications conference.
My entire presentation was a risk. I was going to ask the audience of senior charity sector leaders to do things that I was pretty sure they would find difficult.
I would be rewarding those who worked with me and doing my utmost to persuade others, again and again, who were not yet ready to get involved.
The last time I had presented publicly was in front of an audience of people I knew well. But this was different. Would it work? I had no idea.
Eventually, I went on, starting with a line about how working for yourself is like being a solo polar explorer. Moments of incredible beauty, followed by realising you are surrounded by deep crevasses. I got a laugh and relaxed.
Throughout, people shared their views on the charity sector, by moving up and down an imaginary line in the auditorium - depending on propositions I gave them (and the reactions of other audience members).
I ran another experiment, trialling seven different approaches to get people to sign up to my email newsletter - Top Tips for Tough Problems - all about innovation and charities (www.outrageousimpact.co.uk/tips/)
For those who wouldn't join the email, and were open to it, I had discussions with them on the microphone about what might persuade them. The ability to alter the frequency of emails, sharing this content on LinkedIn and being clearer about what was in the email, persuaded a few.
In the end, 60% of the audience joined the email list and received sweets, a chance to sit in a 'winners' circle', got their name on a plaque on the wall, approval from colleagues, applause and more.
Innovation is about building something new to try and improve lives. It might work. Or flop. But as long as you learn from it, it can never be a failure. That was the key lesson I got yesterday.
This is the presentation you find here.
Patrick
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
1. The Ethical Edges
We Build
Jess Mitchell, OCAD University
@jesshmitchell
I am an American, who as of today is eligible to begin my Canadian citizenship application. And I am standing on the land of the Anishinabek Nation and that makes me
feel complicated: awesome, woeful, thoughtful, hopeful…
Title: Rethink Everything, or at least some things
Let’s talk about how to have tough conversations. It feels as though Open Dialogue is a great next step to confronting biases, assumptions, and exploring unmet needs.
How can we do it though? How can we do it when we’re all so polarized? How can we do it and make sure it’s productive. What do we risk losing by not doing it? Let’s
discuss…
2. We are all Designers
of this world
We contribute to and shape and are shaped by culture, but that’s a harder one to see the designs of…
But we make decisions, organize our spaces (kitchen, living room)
We choose to organize our thoughts uniquely (3 ring binder and those of us with post-its everywhere)
We are motivated by emotions and feelings (in shopping — impulse buys — being attracted to nostalgic things, etc.)
We walk through the world with thoughts, feelings, and actions — an in all of that we are deciding this and not that…
3. As Designers we make
ethical decisions
If I value this and not that (think of Oprah’s bookclub and the impact it has on books added to its list)
if I choose this person and not that one (so many of these decisions aren’t based on reason or rationality and we know it — BIASES)
if I choose this cultural norm and not that one (and if enough of us do this we are creating a cultural norm)
Who gets to go to grad school?
Who gets published?
Add power to decisions and they quickly exert an ethic more widely
and when I choose something (implicitly, explicitly, intentionally or unintentionally) I’m choosing not something else - this is ethics. How do we choose one at the expense
of the other?
80/20 is an ethical decision
4. What is your
Tolerance for Failure?
One way to think about this question is to ask yourself as an ethicist, what is your tolerance for failure?
Have you ever thought about this?
What are your limits?
Hiring is a good example or grading — what if we get it wrong? What if a judgement or determination we make effects the trajectory of someone’s life or next move at
least and we got it wrong?
This is the power of deciding…
And I want to talk about the responsibility that I believe should come with that…
I want us to tap back into the pit in our stomachs — the one that we should have about getting it wrong.
5. Many of the modern
problems we’re confronting
are ethical issues.
and I would suggest we aren’t doing a very good job talking about them — let alone addressing them
6. who gets to be a Canadian? who gets to come to Canada?
who gets in the door — literally and metaphorically
whose family gets recognized (YMCAs and their family policy)
who gets hired for the job
who even applied for the job
who gets the promotion or the raise
who gets access
who can use this app
who can speak up
who has power
who is the decider
who can afford childcare
who gets an education
who gets a bonus
who has potable water?
who do police watch?
who looks suspicious?
7. Path
And we know when it doesn’t work.
We can see things and question them
But we only question some things
We leave some of the questions out…
Why?
Path in Park
A concrete path ends with 4 steps and then grass in a garden.
8. Fail
Bic pens for “Her”
Conflation of two things that folks who take any women’s studies courses get disentangled immediately – sex vs. gender
There are plenty of women who are feminine – and there are plenty that are masculine
Who uses these pens? I wouldn’t, Madeline Albright? Angela Merkle? Christine LeGarde (managing director of the IMF)? My mom?
I use pens that come in exactly these colours but they are gel pens marketed to designers – they look and feel like design tools, I can choose the 0.5mm which is VERY
important to me. And they are the same pens my male colleagues use.
And when we fail, we fail people!
Here we’re reinforcing a problematic message about what it is to be a ‘her’
we all talk about wanting person-centred work, solutions, processes, services… but we’re failing people when we fail…
9. For Whom?
My 75 year old father is a car guy — always has been. He showed up to buy a new car with his and my my mom’s favourite cd in hand… but the new cars don’t have cd
players anymore. Who doesn’t have a computer to rip cds to a USB drive? Who doesn’t know what ripping is or how to get music onto a USB key?
who was this infotainment system designed for?
infotainment system in a car that is digital, colourful, and touch-screen
https://www.google.com/url?
sa=i&rct=j&q=&esrc=s&source=images&cd=&ved=2ahUKEwjIs8j08fXeAhWi24MKHdjmC7IQjRx6BAgBEAU&url=https%3A%2F%2Fwww.subaru.co.nz%2Fmedia%2Fne
ws%2Fsubaru-launches-value-packed-2018-outback&psig=AOvVaw2hCveFjk1Ri2SljqPmgNGO&ust=1543453324306899
10. For Whom?
the new student centre at Ryerson is an accessibility failure for those who are blind.
who was this student centre designed for?
David Lepofsky in his YouTube video showing the Ryerson student centre’s lack of accessiblity
https://www.youtube.com/watch?v=O9gCG33icCA
11. For Whom?
2 men arrested for waiting for a business meeting in a Starbucks.
who was Starbucks designed for?
Donte Robinson and Rashon Nelson the two black men who were arrested in a Starbucks as they waited for a business meeting.
https://twitter.com/6abc/status/992022991302283264
12. Things are changing:
how we handle sexual
harassment
gay marriage
the environment
how we talk about Black Lives
in 1989 Neil Young was singing about the ozone layer in Rockin in a Free World…
We got a thousand points of light
For the homeless man
We got a kinder, gentler,
Machine gun hand
Got styrofoam boxes
for the ozone layer
Got fuel to burn,
got roads to drive.
https://www.azlyrics.com/lyrics/neilyoung/rockininthefreeworld.html
13. THINK •• FEEL •• DO
comic showing a long line at a “simplistic solutions” booth and no one lined up at the “How to think for yourself” booth.
But change is slow often. This is all of us. We are lazy. We take the quick fix. Feel uncomfortable or anxious, take a pill. Have conflict, avoid it. Don’t know something,
don’t admit it.
We are taught these ways of approaching problems. Look for an existing policy, look for an example of how it’s been done before (precedent), look for a scapegoat, look
for a way to CYA. This is what we get from living in a litigious society - one where the calculation is often ‘can I get away with this’ not ‘is this the right thing to do.’ We
THINK we can get away with it.
Sub-prime mortgage mess
Global financial crisis
The environment and corporations/politicians — the vision is 4 years at most in the USA — talk about the aid in developing countries. we see the effects of this limited
sight in Toronto too — just look at transportation!
14. feelings pr0n
THINK •• FEEL •• DO
Sarah McLachlan pet commercial
Starving children in Africa fundraisers
Telethons for kids with disabilities
Worry about the homeless during holidays only
Participate in a 5K for fill-in-the-blank but otherwise don’t contribute
Disability Porn - Stella Young
trotting someone out to tap into your emotional self to try to extract money/sympathy/fair treatment
Do enough that we feel we’ve done something, but don’t think about it too much…
Stressed
Fearful/Threatened
Overwhelmed
Behind
Anxious
15. When presented with a
problem, what is the first
thing you do?
THINK •• FEEL •• DO
When we are in the position of “designing’ through our decisions, we often fall short because of our approach: we approach problems this way
we use form and function reflexively —
We seldom talk about how form and function influence us. And they do – they influence how we think, what we do, and how we see the world.
Rule followers
16. How we do
things now
•Start with a brief that
explains our vision +
purpose
•Define the outcomes we
hope to see
•Find a method to apply
to achieve results
•Find a method to
measure success
use form w/o thinking of the impact of the form is irresponsible
the rubric — oh, we’ll just adapt our rubric; this is what algorithm engineers say too — oh, it’s failing because we just need to train it on more data — to what end? when
do we say UNCLE? or STOP, this isn’t working?
the method — that’s the way we’ve always done it —2016 There could be a very serious problem with the past 15 years of research into human brain activity, with a new
study suggesting that a bug in fMRI software could invalidate the results of some 40,000 papers
the final report — and the appendix of variance — the Weinstein Company — now defunct — what did last year’s final report look like?
17. How we do things now
•Start with a brief that explains
our vision and purpose
Restate the vision and purpose
•Define the outcomes we hope to
see
Show the outcomes have
occurred
•Find a method to apply to
achieve results
Show we’ve used the method
•Find a method to measure
success
Show measures of success
18. Edges Failures and Gaps
Reveal where the
opportunity is
Show places for
innovation
THINK •• FEEL •• DO
but we know that the failures are more important than the successes
if we solve right away we don’t entertain the edges — and that’s where it’s at…
19. What is the role of capital?
Whose voice is being
amplified?
Whose is being diminished?
Who ultimately benefits?
And we find the edges when we ask these questions.
We also get transparency as an outcome if we ask these questions.
And these questions reveal the ethical edges.
20. Who has been
architecting
our world?
Beyond the simple and same – what we can do is undo the short-thinking of those who have been architecting our world by questioning and looking at how it has failed
us
Re-think how we ask the question
Question the rules –
who made them?
Why are you following them?
Who stands to benefit from them?
Do they make sense anymore?
Do they work?
21. If we cannot have a perfect
predictor, what is the error rate
that we as a society will
tolerate?
Who should be responsible for
regulating and verifying this?
- Julia Dressel; Dartmouth ‘17
Digitally, software engineers, developers, and designers are architecting our world. And they are often doing it alone (without ethics, without regulation, without checks
and balances, without accountability).
“We have, over the past few decades, unleashed technology on the world without fully comprehending its negative effects,”
“Our research suggests that age and total number of previous convictions are the two most predictive criteria of recidivism used by COMPAS,” Dressel says. “The
software is only moderately accurate so it makes lots of mistakes.
“On a national scale, black people are more likely to have prior crimes on their record than white people, thus black defendants in general are more likely to be classified
as medium or high risk. Mathematically, this means that the false positive rate is higher for black defendants than white defendants, leading to racial bias in recidivism
prediction,” she says. “This is the perfect example of how technology can reinforce existing systematic inequalities.”
22. Who is
re-architecting
our world?
Beyond the simple and same – what we can do is undo the short-thinking of those who have been architecting our world by questioning and looking at how it has failed
us
Re-think how we ask the question
Question the rules –
who made them?
Why are you following them?
Who stands to benefit from them?
Do they make sense anymore?
Do they work?
23. The mob decides:
It’s Twitter and the loudest,
most angry voice is amplified.
Re-architects
Our tools for ostracizing each other are the same tools we use to create powerful community because all those digital tools, what they have in common is they’re
magnifying the basic social instincts, good and bad, that are there in each of us.
IRL — Mozilla podcast https://irlpodcast.org/season3/episode5/
there was a story a few years ago about a little boy who ran into his aunt’s arms saying, “I love you, Auntie,” but the boy jumped so hard that he damaged her wrist. The
aunt sued the little boy to pay for her hospital bills. Twitter responded loudly.
because of this little weird American health insurance business in her deposition against the health insurance company who wouldn’t pay for the operation to get her
wrist back in shape, the wording made it look as if she was including the child in her deposition. It was just legal wording to get the health company to pay for her
operation
So if we had waited two days, we wouldn’t have torn this woman to shreds because the information was wrong." "If the moderates stay silent, then who gets to be the
spokespeople? It’s the people with the loudest voices."
24. Jian Ghomeshi
Louis C.K.
Harvey Weinstein
Matt Damon
Michelle Jones
Innocent until proven guilty, right? And if proven innocent, then what?
NY review of books article — backlash — a few who said they were glad it was published.
25. Outsourced to a PR company
or lawyers make the decision
Re-architects
The formula seems to be:
hire a PR firm and go out of the public spotlight immediately
remain gone for at least 8 months
do something positive
feel out the pulse, attitude toward you…
proceed with caution
26. You do the crime,
you pay the time
we believe in this right? Thumbs up?
Be suspicious folks — this is very black and white and we live in a grey world…
27. Michelle Jones after serving 20 years in prison for killing her 4 year old son, getting into Harvard’s History Graduate program,
the president, provost, and deans of the graduate school reversed the decision out of concern that her background would cause a backlash among rejected applicants,
conservative news outlets or parents of students
some worried about the way she described her crime — maybe without the level of contrition they expected
28. You do the crime,
you pay forever
who decides how long? If we put trust in an institution to decide, how do we make sure that institution is making good decisions? How many false positives are there?
29. Rehabilitation
Reconciliation
Forgiveness
What do we lose if we don’t consider these things?
Do we believe in them?
Can someone be rehabilitated?
What does reconciliation look like? Who decides? How long does it take?
What does forgiveness look like??
30. Who is accountable?
Who is responsible?
Where does the buck stop?
What is YOUR moral
responsibility?
31. Innocent until proven guilty
The presumption of innocence from the UN Declaration of Human Rights
this is the backbone of much law, it is an ethical edge we have socially decided on — and yet we know that courts gets it wrong. What is their tolerance for failure??
I’ve been obsessing about wrongful imprisonment cases lately. These are literally where we see the tolerance for failure.
32. ACLU
What is our tolerance for failure? It isn’t fixed and I suspect it’s changing, flexing, expanding, and contracting through time and context.
Go to Wikipedia and search for https://en.wikipedia.org/wiki/List_of_wrongful_convictions_in_the_United_States
2002 Brian Banks Rape of Wanetta Gibson* Long Beach, California 6 years in prison 5 years Yes
Brian Banks was a student at Long Beach Polytechnic High School when a fellow student accused him of rape. He accepted a plea deal to avoid a lengthy sentence and
ended up serving almost the entire sentence. The accuser was later recorded admitting that the sexual contact was consensual and that she made up the allegation so
her mother wouldn't find out she was sexually active. Gibson's family had received a $1.5 million settlement from the school following Banks' guilty plea for failing to
keep Wanetta safe.
33. What do we tolerate more?
false-positives
or
false-negatives
are we consistent?
are we fair?
how do we decide?
who decides?
and is this changing??
34. Who has been
architecting
our world?
Who is
re-architecting
it?
Beyond the simple and same – what we can do is undo the short-thinking of those who have been architecting our world by questioning and looking at how it has failed
us
Re-think how we ask the question
Question the rules –
who made them?
Why are you following them?
Who stands to benefit from them?
Do they make sense anymore?
Do they work?
38. What is our tolerance for error?
What is our demand for
transparency?
What about privacy and
representation?
39. What would it look like to burn
it down and start over?
who is with me?!
but we will throw out the baby with the bathwater.
What would this new system look like though?
40. beware certainty
beware completion
The Unexamined Life
uttered by Socrates at his trial for impiety and corrupting youth, for which he was subsequently sentenced to death
was his life sentence a false-positive?
did he really corrupt youth? was he guilty of impiety? are those really bad things?!
42. Wake up / Stand up
If you’re designing technology for
society, and you don’t know
anything about society, you’re
unqualified.
- Safiya Noble
If you’re making any decisions that effect other people I would argue this should also apply…
43. Dr. Ian Malcolm, played by Jeff Goldblum in Jurassic Park quoted as saying, “Your scientists were so preoccupied with whether they could they didn’t stop to think if they
should.”