The digital customer: The center of your universe

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Are your digital transformation and customer experience initiatives successful? How does your IT team track success? How do you know you are meeting the needs of the digital-first customer? Watch this Webinar with our Dynatrace performance management expert, Klaus Enzenhofer, to learn how to make sure digital customer experience is the focus of your universe. We will cover: • The expectations of mobile and millennial customers • How the technology landscape will evolve to address these expectations • Success factors for digital transformation • Where digital experience monitoring fits into the transformation puzzle

Klaus Enzenhofer
Director Technology Strategy
The digital customer:
The center of your universe
klaus-enzenhofer
@kenzenhofer

What is the DIGITAL customer
expecting today?

More people live with in the
circle than outside!

confidential
Biggest Sales Event...
Single Day 2016

Marriott Mobile App
Book Travel Check-In Service

http://blogs.perficient.com/healthcare/blog/2015/10/15/healthcare-cio-series-embracing-digital-transformation/
https://www.forrester.com/webinar/Digital+Predator+Or+Digital+Prey+Which+Will+Your+Business+Be+By+2020/-/E-WEB19743

Digital Touchpoints:
Mobile App
Desktop Web
Kiosk App
PoS-System
Voice Interfaces (Alexa,...)
Rich Client App
Locations:
Vienna, Austria
Store Salzburg
Checkin Terminal A FRA
Constructionside ABC, India
Device:
Mobile
Mobile Broswer
Kiosk
ATM
Car Entertainment System

Biggest challenge for Digital Customer Experience
IDG Research: April 2017 - http://www.computerwoche.de/a/digitale-kundenbeziehung-keine-halben-sachen,3330524,2
Data silos (department specific databases, missing
integration of data sources,...)
Poor data quality
Missing coordinated process between departments
Redundant data

Didn’t we just break the silos with DevOps
Dev Perf/Test Ops
Faster Innovation with Quality Gates
Faster Acting on Feedback
Unit Perf
Cont. Perf
New DeployCI CD
Triage/Optimize
Update Tests
Innovate/Design

…what does that mean to our DevOps approach
Mobile App
Web App
Kiosk App

Marketing Analysts
Executives
Search Engine Optimization
Security team
Business AnalyticsFraud Detection
UX-Designer
App Owner
CxO Customer Success Team

Silo #4
Silo #3
Silo #2
Silo #1
Are we making MONEY with Max?
Which digital touchpoints is MAX using?
System Availability Errors PerformanceBusiness Result
Digital Touchpoints:
Mobile App
Desktop Web
Kiosk App
PoS-System
Voice Interfaces (Alexa,...)
Rich Client App
System Availability Errors PerformanceBusiness Result
System Availability Errors PerformanceBusiness Result
System Availability Errors PerformanceBusiness Result

BizOps for better Digital Customer Experience
Biz Operations

Confidential, Dynatrace, LLC
A better way…
Self-service for all
User experience is everything
More time innovating

Klaus Enzenhofer
Director Technology Strategy
The digital customer:
The center of your universe
klaus-enzenhofer
@kenzenhofer
Free Trial: https://www.dynatrace.com/trial/
Questions?

This webinar discusses breaking down silos between development, operations, and business teams to deliver great user experiences. It highlights challenges with DevOps adoption such as technical complexity, data quality issues, and information silos between teams. The webinar promotes using automated monitoring across the full stack to detect problems early, understand impacts, and pinpoint root causes. It argues this approach can help teams innovate faster while improving quality and lowering costs by remediating issues more quickly.

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The Intersection between Competition and Data Privacy – COLANGELO – June 2024...

OECD Directorate for Financial and Enterprise Affairs

This presentation by Professor Giuseppe Colangelo, Jean Monnet Professor of European Innovation Policy, was made during the discussion “The Intersection between Competition and Data Privacy” held at the 143rd meeting of the OECD Competition Committee on 13 June 2024. More papers and presentations on the topic can be found at oe.cd/ibcdp. This presentation was uploaded with the author’s consent.

Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...

Suzanne Lagerweij

This is a workshop about communication and collaboration. We will experience how we can analyze the reasons for resistance to change (exercise 1) and practice how to improve our conversation style and be more in control and effective in the way we communicate (exercise 2). This session will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick). Abstract: Let’s talk about powerful conversations! We all know how to lead a constructive conversation, right? Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change? Learning to control and direct conversations takes understanding and practice. We can combine our innate empathy with our analytical skills to gain a deeper understanding of complex situations at work. Join this session to learn how to prepare for difficult conversations and how to improve our agile conversations in order to be more influential without power. We will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick). In the session you will experience how preparing and reflecting on your conversation can help you be more influential at work. You will learn how to communicate more effectively with the people needed to achieve positive change. You will leave with a self-revised version of a difficult conversation and a practical model to use when you get back to work. Come learn more on how to become a real influencer!

IEEE CIS Webinar Sustainable futures.pdf

Claudio Gallicchio

The importance of sustainable and efficient computational practices in artificial intelligence (AI) and deep learning has become increasingly critical. This webinar focuses on the intersection of sustainability and AI, highlighting the significance of energy-efficient deep learning, innovative randomization techniques in neural networks, the potential of reservoir computing, and the cutting-edge realm of neuromorphic computing. This webinar aims to connect theoretical knowledge with practical applications and provide insights into how these innovative approaches can lead to more robust, efficient, and environmentally conscious AI systems. Webinar Speaker: Prof. Claudio Gallicchio, Assistant Professor, University of Pisa Claudio Gallicchio is an Assistant Professor at the Department of Computer Science of the University of Pisa, Italy. His research involves merging concepts from Deep Learning, Dynamical Systems, and Randomized Neural Systems, and he has co-authored over 100 scientific publications on the subject. He is the founder of the IEEE CIS Task Force on Reservoir Computing, and the co-founder and chair of the IEEE Task Force on Randomization-based Neural Networks and Learning Systems. He is an associate editor of IEEE Transactions on Neural Networks and Learning Systems (TNNLS).

原版制作贝德福特大学毕业证（bedfordhire毕业证）硕士文凭原版一模一样

gpww3sf4

原版一模一样【微信：741003700 】【贝德福特大学毕业证（bedfordhire毕业证）硕士文凭】【微信：741003700 】学位证，留信认证（真实可查，永久存档）offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原海外各大学 Bachelor Diploma degree, Master Degree Diploma 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

Pro-competitive Industrial Policy – OECD – June 2024 OECD discussion

OECD Directorate for Financial and Enterprise Affairs

Competition and Regulation in Professions and Occupations – ROBSON – June 202...

OECD Directorate for Financial and Enterprise Affairs

This presentation by Professor Alex Robson, Deputy Chair of Australia’s Productivity Commission, was made during the discussion “Competition and Regulation in Professions and Occupations” held at the 77th meeting of the OECD Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found at oe.cd/crps. This presentation was uploaded with the author’s consent.

Pro-competitive Industrial Policy – LANE – June 2024 OECD discussion

OECD Directorate for Financial and Enterprise Affairs

Competition and Regulation in Professions and Occupations – OECD – June 2024 ...

OECD Directorate for Financial and Enterprise Affairs

怎么办理(lincoln学位证书)英国林肯大学毕业证文凭学位证书原版一模一样

kekzed

原版定制【微信:bwp0011】《(lincoln学位证书)英国林肯大学毕业证文凭学位证书》【微信:bwp0011】成绩单、雅思、外壳、留信学历认证永久存档查询，采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信bwp0011】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信bwp0011】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。

Disaster Management project for holidays homework and other uses

RIDHIMAGARG21

Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf

Ben Linders

Psychological safety in teams is important; team members must feel safe and able to communicate and collaborate effectively to deliver value. It’s also necessary to build long-lasting teams since things will happen and relationships will be strained. But, how safe is a team? How can we determine if there are any factors that make the team unsafe or have an impact on the team’s culture? In this mini-workshop, we’ll play games for psychological safety and team culture utilizing a deck of coaching cards, The Psychological Safety Cards. We will learn how to use gamification to gain a better understanding of what’s going on in teams. Individuals share what they have learned from working in teams, what has impacted the team’s safety and culture, and what has led to positive change. Different game formats will be played in groups in parallel. Examples are an ice-breaker to get people talking about psychological safety, a constellation where people take positions about aspects of psychological safety in their team or organization, and collaborative card games where people work together to create an environment that fosters psychological safety.

Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...

OECD Directorate for Financial and Enterprise Affairs

This presentation by Juraj Čorba, Chair of OECD Working Party on Artificial Intelligence Governance (AIGO), was made during the discussion “Artificial Intelligence, Data and Competition” held at the 143rd meeting of the OECD Competition Committee on 12 June 2024. More papers and presentations on the topic can be found at oe.cd/aicomp. This presentation was uploaded with the author’s consent.

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原版制作贝德福特大学毕业证（bedfordhire毕业证）硕士文凭原版一模一样

Pro-competitive Industrial Policy – OECD – June 2024 OECD discussion

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怎么办理(lincoln学位证书)英国林肯大学毕业证文凭学位证书原版一模一样

Disaster Management project for holidays homework and other uses

Why Psychological Safety Matters for Software Teams - ACE 2024 - Ben Linders.pdf

Artificial Intelligence, Data and Competition – ČORBA – June 2024 OECD discus...

The digital customer: The center of your universe

1. Klaus Enzenhofer Director Technology Strategy The digital customer: The center of your universe klaus-enzenhofer @kenzenhofer

2. What is the DIGITAL customer expecting today?

3. More people live with in the circle than outside!

5. confidential Biggest Sales Event... Single Day 2016

6. Marriott Mobile App Book Travel Check-In Service

7. 12-01-2011IAR - Version 0.91 7

8. 8

10. http://blogs.perficient.com/healthcare/blog/2015/10/15/healthcare-cio-series-embracing-digital-transformation/ https://www.forrester.com/webinar/Digital+Predator+Or+Digital+Prey+Which+Will+Your+Business+Be+By+2020/-/E-WEB19743

11. Leaders take the customer seat!

12. Let me introduce you to Max...

13. Digital Touchpoints: Mobile App Desktop Web Kiosk App PoS-System Voice Interfaces (Alexa,...) Rich Client App Locations: Vienna, Austria Store Salzburg Checkin Terminal A FRA Constructionside ABC, India Device: Mobile Mobile Broswer Kiosk ATM Car Entertainment System

14. Biggest challenge for Digital Customer Experience IDG Research: April 2017 - http://www.computerwoche.de/a/digitale-kundenbeziehung-keine-halben-sachen,3330524,2 Data silos (department specific databases, missing integration of data sources,...) Poor data quality Missing coordinated process between departments Redundant data

15. Didn’t we just break the silos with DevOps Dev Perf/Test Ops Faster Innovation with Quality Gates Faster Acting on Feedback Unit Perf Cont. Perf New DeployCI CD Triage/Optimize Update Tests Innovate/Design

16. …what does that mean to our DevOps approach Mobile App Web App Kiosk App

17. Marketing Analysts Executives Search Engine Optimization Security team Business AnalyticsFraud Detection UX-Designer App Owner CxO Customer Success Team

18. Silo #4 Silo #3 Silo #2 Silo #1 Are we making MONEY with Max? Which digital touchpoints is MAX using? System Availability Errors PerformanceBusiness Result Digital Touchpoints: Mobile App Desktop Web Kiosk App PoS-System Voice Interfaces (Alexa,...) Rich Client App System Availability Errors PerformanceBusiness Result System Availability Errors PerformanceBusiness Result System Availability Errors PerformanceBusiness Result

19.

20.

21.

22. BizOps for better Digital Customer Experience Biz Operations

23. Availability PerformanceErrors

24.

25. Confidential, Dynatrace, LLC A better way… Self-service for all User experience is everything More time innovating

26. Klaus Enzenhofer Director Technology Strategy The digital customer: The center of your universe klaus-enzenhofer @kenzenhofer Free Trial: https://www.dynatrace.com/trial/ Questions?

The digital customer: The center of your universe

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