BizOps Done Right: Breaking DevOps Silos to Deliver Great User Experiences
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This webinar discusses breaking down silos between development, operations, and business teams to deliver great user experiences. It highlights challenges with DevOps adoption such as technical complexity, data quality issues, and information silos between teams. The webinar promotes using automated monitoring across the full stack to detect problems early, understand impacts, and pinpoint root causes. It argues this approach can help teams innovate faster while improving quality and lowering costs by remediating issues more quickly.
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BizOps Done Right: Breaking DevOps Silos to Deliver Great User Experiences
- 1. BizOps Done Right! Breaking DevOps Silos to Deliver Great User Experiences Please Standby Webinar to Begin Shortly Unable to listen via your speakers? - Toll Free: (877) 309-2071 - Access Code: 759-359-272 International: Click “telephone” in audio section, then click “additional numbers”
- 2. klaus-enzenhofer @kenzenhofer Andreas GrabnerKlaus Enzenhofer Director Technology Strategist, Dynatrace grabnerandi @grabnerandi DevOps Activist, Dynatrace BizOps Done Right! Breaking DevOps Silos to Deliver Great User Experiences
- 3. Driving Factors for DevOps Adoption? https://puppet.com/resources/whitepaper/2017-state-devops-report/ http://www.gartner.com/binaries/content/assets/events/keywords/infrastructure-operations-management/iome5/gartner-predicts-for-it-infrastructure-and-operations.pdf • Speed to Market • Operational Efficiency • Lowering Costs • Better Quality • Employee Retention * • Technology Disruption * Employees are twice as likely to recommend their employer to others
- 4. Dev Perf/Test Ops Biz Faster Innovation – Continuous Delivery Pipelines Faster Acting on BizDevOps Feedback Unit Perf Cont. Perf New Deploy New Capability CI CD Remove/Promote Triage/Optimize Update Tests Innovate/Design Lower Costs Happy Users The 10,000 Foot View of Biz(DevOps)
- 5. High Performers vs Low Performers: Speed Gap Closing but Quality Gap Increasing https://puppet.com/resources/whitepaper/2017-state-devops-report/
- 6. BizDevOps Adoption Challenges Technical Complexity DevOps promotes choice: “the best stack for your problem” Bad Data & Code Quality DevOps today mainly driven by Biz “faster to market” but not “quality to market” Data & Department Silos DevOps promotes small & agile: “2 Pizza Teams”, “Services”, “Containers” IDG Research: April 2017 - http://www.computerwoche.de/a/digitale-kundenbeziehung-keine-halben-sachen,3330524,2 https://www.dynatrace.com/blog/devops-adoption-challenges-from-around-the-world/
- 7. The reason why: Different Perspective from Biz and DevOps
- 9. Biz View: Airline – Platinum Member Traveling Book Flight Check- In Stop in Lounge Inflights Max Platinum Going on a Trip
- 10. Team Stack Individual Pipe Cycle Time Monitoring Geo Service Team Weekly Product Service Team Every Sprint Cart Service Team Daily Check-In Service Team On-Demand Mobile App Team Monthly Dev View: Airline – Platinum Member Traveling
- 11. Team Individual Pipe Payment Service A Check in Service B Passport Service C Baggage Service D Check in Service X ISSUE! Max Platinum Can Not Check In!
- 12. Solution: Build Monitoring into BizDevOps Strategy Every user, every app, everywhere. AI powered, full stack, automated Full lifecycle - development, test, and production
- 13. confidential Biz(DevOps): Automated Problem, Impact and Root Cause Detection
- 14. confidential (BizDev)Ops: Automatic Problem, Anomaly and Root Cause Detection
- 15. confidential (Biz)Dev(Ops): Executing Fact-based Remediation Actions #1: Compare w prev. Timeframe / Release #2: Actionable Diff-View for Devs
- 16. Team Individual Pipe Stack Geo Service Team Product Service Team Cart Service Team Check-In Service Team Mobile App Team Challenge Technical Complexity: One Agent Full Stack Solved
- 17. Challenge Bad Quality: Dev Perf/Test Ops Biz Shift-Left Performance: Break Pipeline Earlier Auto-Healing: Recover Faster in Ops Solved
- 18. Challenge Data Silos: Solved
- 19. OpsDev Biz
- 20. klaus-enzenhofer @kenzenhofer Andreas GrabnerKlaus Enzenhofer Director Technology Strategist, Dynatrace grabnerandi @grabnerandi DevOps Activist, Dynatrace Questions? Give this a try and see for yourself! Free Trial: http://bit.ly/dtsaastrial
- 21. Connect with Us! Participate in our Forum : community.dynatrace.com Like us on Facebook : facebook.com/dynatrace Follow us on LinkedIn : linkedin.com/company/dynatrace Follow us on Twitter : twitter.com/dynatrace Watch our Videos & Demos : youtube.com/dynatrace Read our Blog : https://www.dynatrace.com/blog/
Editor's Notes
- Just a reminder about what drives companies to adopt DevOps Best Practices!
- From a high-level view people think that this is DevOps: Continuous Delivery with Shared Responsibility of Dev, Ops and Biz
- The “Main Street DevOps Adopters” are indeed getting faster in delivery – but they are falling behind when it comes to quality!
- When talking with practitioners we see several challenges – especially on the Ops side of (Dev)Ops!
- Our transformation helped us to build Dynatrace – the product that redefines monitoring! With Dynatrace you can monitor every user, every app, everywhere; the platform is powered by Artificial Intelligence which is leveraged to identify issues and suggest remedies. Dynatrace monitors the full stack – meaning from the network through database and application tiers, into code-specific analysis all the way out to end user devices and third party add-ins. The same holds true for both in house hosted applications as well as private clouds, public clouds and hybrid clouds where containerization, hyper-scale and elastic computing dominate. And all of this is automated – not only initial set up and instrumentation but problem identification, dashboards, ongoing adaptation to environmental and application changes as well as upgrading the Dynatrace platform itself. All automated.
- Also works well for business problems: which application is currently impacing our end users. What is the impact on conversion rate or bounce rate. And what is the actual root cause?
- Our Artificial Intelligence automates most of the work you would normally do – namely: #1: Identifying whether there is a problem #2: Identifying the impact -> who is impacted? #3: Root Cause of the problem to fix it fast! In Dynatrace we automatically package this information in a Problem Ticket and give you all the details you need to make the right decision to address this issue
- And underneath the hood -> we have all the details your architects and developers need to fix any application specific issue