The CLG Customer-Led Service Transformation programme: social media strand
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This is a compilation of two presentations - the first by Siobhan Coughlan to outline the programme: background, purpose, process, timescales and provide tips on winning proposals. Second part is from me - with my reflections having read proposals from the social media side.
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This document provides information about an advanced communication seminar on optimizing social media strategies for public administrations and institutions. The two-day seminar will be held on March 5-6, 2015 in Berlin and will provide public sector professionals with practical strategies and lessons learned for effectively managing social media with limited budgets. Speakers include experts from the European Commission and Brighton City Council. Participants will learn about trends in social media, case studies, engagement strategies, and participate in a workshop to develop a social media campaign.
NSW Government Social Media Monitoring: $5 per hour
- No contracts - no lock-in.
- Monitoring up to 5 keywords* - brand, NGOs, people, citizens
- Maximum charge for service of $1,000 per month
- 24/7/365 Monitoring
- Hourly or daily reporting
- Report of 10 top influencers for each keyword
- Report of 10 top mentions for each keyword
Report showing in which social media keywords were discussed.
* Fair-use policy of max 7,000 mentions per day for nominated keywords.
Sprint policy - DCLG
This document discusses the UK Department for Communities and Local Government's (DCLG) efforts around open policy making (OPM) regarding an aging society and digital inclusion. Key points:
1) DCLG was already engaged in some OPM initiatives like public consultation and evidence reviews. The Government Digital Service (GDS) and Government Office for Science prompted more focus on aging issues.
2) A major challenge is the high level of digital exclusion among older citizens and ensuring technology supports independent living. Opportunities include UK research and innovative digital solutions.
3) DCLG is convening practitioners and researchers to identify gaps between research findings and real-world applications to help shape policy and service design
Building Enterprise University of Nottingham - Briefing 17th June 2013
A summary of what Building Enterprise has to offer Social Enterprise and Social Business in Nottingham
Presentation for be briefing 17th june 2013
This document summarizes a briefing event about developing social enterprises in Nottingham. The event covered:
1) An introduction to the Building Enterprise project, which is funded by ERDF to support social enterprise growth through university partnerships and research commissions.
2) Ways the university can help social enterprises with challenges like organizational development, measuring impact, using new technologies, and data analysis.
3) How social enterprises can access university research through graduate placements, which provide up to 100 hours of work for £10 per hour paid to graduates.
4) The opportunities open data and digital storytelling provide for social enterprises to evidence impact, improve services, and disseminate their work. Workshops covered using data,
How to successfully deliver business change
The document summarizes a presentation on successfully delivering business change. It discusses six key factors for change success: 1) having a clear vision and strategy with well-defined benefits, 2) strong leadership and sponsorship, 3) following a well-structured change approach, 4) understanding and engaging stakeholders, 5) building a capable change team, and 6) measuring change success. Attendees will break into groups to discuss two of the factors in more depth and share experiences and lessons learned. The goal is to help organizations improve their ability to manage change.
COI presentation
COI is the UK government's center of marketing excellence. It provides digital services and assets to about 90 public sector clients through a framework of 100 digital suppliers. The presentation discusses COI's role in social media and digital engagement, including defining these terms and reviewing the UK government's use of social media to increase engagement. It also covers the benefits and risks of social media use, as well as the role of policy, guidance, and standards.
Montenegro: Workshop 2 Building a National Partnership (Nov 2015)
This document summarizes discussions from a workshop in Montenegro on developing their national partnership for entrepreneurial learning. The delegation visited Wales and gained insights into their successful partnership model. Three options for Montenegro's national partnership structure were proposed: an independent organization, a legally recognized body, or maintaining the existing working group format. The delegation also drafted an initial action plan and mapping of stakeholders to guide further development of the partnership.
BUSINESS PLAN.pptx
Beaumont Leys is a suburb in Western Leicester with a population of 16, 480 as at the 2011 census.
The main operation of the project is to partner with the Cooke e-learning foundation which promotes computer and internet literacy skills., English and financial skills for the local community, to provide entrepreneurship and business management skills.
Cashback Portfolio day presentation - October 2012
The document outlines the agenda and activities for a CashBack portfolio day meeting. The agenda includes welcome and introductions, summaries of evaluation meetings with CashBack partners, refining the program's logic model and evaluation framework, discussions on communications and sustainability, and a question and answer session. Three priority areas - impact and evaluation, communications, and sustainability - will be the focus of discussions. [END SUMMARY]
DCLG
The document discusses the UK government's efforts to take an open policy making (OPM) approach to issues around an aging society and digital inclusion. It summarizes initiatives already underway across different departments and outlines plans to better connect policymakers, practitioners, researchers and older communities. Key plans include a joint workshop to crowd-source ideas and feedback to inform major reviews on options for an aging society. The goal is to harness input from diverse "grey cells" or thinkers to map solutions and inject new thinking around these complex, "wicked" issues.
DCLG
The document discusses the UK government's efforts to take an open policy making (OPM) approach to issues around an aging society and digital inclusion. It outlines initiatives across different departments to engage stakeholders and the public. It also summarizes insights gained from workshops bringing together policymakers, practitioners, and researchers to discuss gaps in understanding and opportunities to address challenges through collaborative approaches like crowdsourcing ideas. The overall aim is to better harness expertise and perspectives from various groups to develop innovative solutions around supporting an aging population through digital technologies and community resources.
Building a business case for online engagement
How do we garner support for a public participation project - or any project for that matter? Here we look at the essential aspects of a business case, built for a government entity (in this case it's a Federal Government Agency, but easily edited) and discover how to be prepared for the really difficult questions.
European Network of Living Labs
Slides from Dr. Marita Holst, Botnia LL Director. Presented af CSC 2016 session 3: Living Labs and Open Innovation.
Similar to The CLG Customer-Led Service Transformation programme: social media strand (20)
Optimising_Social_Media_for_Public_Administrations_and_Institutions_PR
Optimising_Social_Media_for_Public_Administrations_and_Institutions_PR
NSW Government Social Media Monitoring: $5 per hour
NSW Government Social Media Monitoring: $5 per hour
Building Enterprise University of Nottingham - Briefing 17th June 2013
Building Enterprise University of Nottingham - Briefing 17th June 2013
Montenegro: Workshop 2 Building a National Partnership (Nov 2015)
Montenegro: Workshop 2 Building a National Partnership (Nov 2015)
Cashback Portfolio day presentation - October 2012
Cashback Portfolio day presentation - October 2012
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Bill's egypt project
I'm sure any teacher will believe that this was done by a 7 yr old child. My son is clearly a genius. Right.
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This document summarizes a workshop on contingency planning for care provider failures. It finds that many local authorities have experienced residential, domiciliary, or specialist care provider failures in the last year. Most authorities believe more failures are likely in the next 12 months. While some authorities have contingency plans in place, others are less prepared. The document discusses defining different types of failures, when contingencies should be triggered, and elements that should be included in contingency planning guidance and tools to help local authorities better manage provider failures. Next steps include developing a draft guidance document based on workshop feedback and testing.
Home care facts
A few key facts about home care in England in 2014, For the Commission on the Future of the Home Care Workforce
home care facts
There is a growing need for home care workers in the UK as the population ages and more people require assistance. Currently, informal unpaid care from family and friends makes up 63% of care provided, while only 22% is funded by local councils and 12% is privately funded. The number of home care workers will need to more than double by 2025 to over 2 million workers to meet both current and projected future demand as a result of demographic trends. Currently, home care workers experience low pay, high turnover rates close to 30%, and unstable employment with over 60% on zero-hours contracts. Unmet needs for care are substantial, with 1.3 million adults over 65 and 43% of those over 85 needing help but receiving
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Shaping the day ru11
Local DirectGov Open Data Event was a useful day where participants:
1) Worked in teams on projects using open government data to solve problems.
2) Presented their results and solutions using presentation templates.
3) Competed for prizes in categories like most useful, elegant, and citizen-focused projects.
Template for ru11 pdf
The document provides presentation tips for pitching a solution to investors, including suggested slides to cover the problem being solved, the status of relevant data, the proposed technical solution, sustainability plans, and benefits of the solution. Attendees are encouraged to keep their presentation to five minutes or less and use images to visualize concepts.
Template for ru11 pdf
Coming to the Local DirectGov really useful day? Then you can use this template to share your groups work. Much better than a flip chart!
This slide deck is deliberately plain and generic because we want you to put your group's stamp on YOUR presentation.
Presentation to salar colleagues
This document discusses how local governments in the UK are using social media and crowdsourcing tools to become more engaged with citizens. It provides examples of councils using tools like Facebook, Twitter, and dedicated websites to gather feedback and address issues. The document also describes efforts to share knowledge between councils using online conferences, communities of practice, and collaborative platforms. Overall it promotes a more open and engaged approach to local government using new online technologies and methods.
Foi exchanger
The document describes a proposed "FOI anonymiser" which would allow people to anonymously suggest Freedom of Information (FOI) requests to be made through a third party. This would allow whistleblowers to expose information within their organizations while remaining anonymous for legal and career protection reasons. The system would work by allowing Person A to anonymously suggest an FOI request, which Person B could then choose to make through WhatDoTheyKnow. Person B would receive points for doing so, boosting the prominence of their own requests. Some unresolved questions around anonymity and prioritizing certain requests are discussed. Implementation would require two days of coding and some design/UX work.
Delivering online conferences and capturing the benefits
This document discusses delivering online conferences and capturing their benefits. It provides examples of a successful online conference called "Local by Social" that had over 1,100 participants. Online conferences have advantages like being cheap, green and easy to organize, but facilitating them well requires planning, driving participation, and distilling the discussions into knowledge assets. Capturing outcomes is important to continue the conversations and disseminate what was learned.
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This document discusses the development of a Knowledge Hub to facilitate sharing of knowledge across local governments in the UK. It provides examples of how social media and crowdsourcing have been used by local governments to engage residents and solve problems. The Knowledge Hub will provide an online platform and tools to allow governments in the sector to securely share information and learn from each other. A beta launch is planned for April with the goal of supporting collaboration and innovation across local governments.
Digital tools for professional learning
This document summarizes a conference workshop about knowledge sharing. It discusses how knowledge hubs can facilitate sharing through communities of practice with over 80,000 members and 75,000 monthly visits. The workshop highlighted examples of collaborative learning through social media like Twitter chats and Local-pedia wikis. It emphasized capturing learning from conferences and distributing guidance through online channels to more broadly disseminate information.
Online engagement examples
a quick set of online engagement and feedback examples from or about local public services... find more of this kind of stuff plus a bit of write up at socialgov.posterous.com
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【业务选择办理准则】
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选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
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The CLG Customer-Led Service Transformation programme: social media strand
- 1. CLG Customer-Led Service Transformation Capital Fund: Social media strand Siobhan Coughlan and Ingrid Koehler
- 2. Customer Led Transformation Programme Siobhan Coughlan 12 August 2009
- 12. A few points on building social media proposals for the CLG Customer-Led Service Transformation Capital Fund Ingrid Koehler
Editor's Notes
- NB Not about technology!
- As you build your social media proposals, you should ask these key questions. Reviewers of proposals certainly will be.
- Demographic, financial and public pressures mean we’ll have to change the way that services are change. Local government needs to think of creative ways ensuring that needs are met. For some things, this may mean moving away from direct provision to enabling and convening. Social media provides opportunities to help individuals and communities help themselves to meet their needs.
- Your proposal needs to be focused around outcomes – from your Local Area Agreement. You need to demonstrate how social media will support you to change the way that services are delivered to improve the chances that these outcomes are delivered. In some cases, you may not have direct evidence, but you must make a strong theoretical link.
- It’s customer-led service transformation, so the focus on social media needs to be from the outside in – how will you engage with citizens, users, customers to through social media to change what you do? Don’t push: don’t just use social media as a broadcast mechanism or as a social marketing tool - proposals need to be about engagement and interchange …that being said…how will you let people know about what you’re doing? How will you promote the site/tool/ whatever it is through social media and other communication methods? Where’s the link? All social media proposals need to demonstrate that people won’t be speaking into a vacuum – there needs to be a real link to service deliverers, the corporate centre, partners, decision-makers and/or politicians. Show that’s there a lever to pull which will make a difference.
- Like any interest group, social media enthusiasts tend to use a lot of buzzwords and jargon or use brand names like Twitter to mean a kind of interaction. Since funders and people that you need to get on board may not always be familiar with the terms OR the concepts, you must make sure that you explain your planned approaches and what you hope it will achieve.