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Communities of Practice In Local Government 05Dec07


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1. Moving from a culture of knowledge repositories (people to information) to one of knowledge collaboration (people to people).
2.Introducing a sceptical and mature staff demographic to the concept of virtual collaboration using Social Computing/Web 2.0 facilities.
3.How to create, develop and grow trusted communities of practice in local government

Published in: Technology, Education

Communities of Practice In Local Government 05Dec07

  1. 1. Communities of Practice in Local Government online information 2007 5 December 2007 Steve Dale Semantix (UK) Ltd
  2. 2. What I will cover <ul><li>Moving from a culture of knowledge repositories (people-to-information) to one of knowledge collaboration (people-to-people). </li></ul><ul><li>Introducing a sceptical and mature staff demographic to the concept of virtual collaboration using social computing/Web 2.0 facilities. </li></ul><ul><li>Creating, developing and growing trusted communities of practice in local government </li></ul>
  3. 3. About Local Government <ul><li>Local government in England and Wales employs a workforce of 2.1 million people across 410 local authorities. </li></ul><ul><li>Each authority is working to deliver the same 700 services to their residents. </li></ul><ul><li>Has an annual operating budget of over £83 billion for delivering services. </li></ul>
  4. 4. Addressing the culture
  5. 5. BMaking a Community of Practice Trust Purpose Place Profile Participation Process
  6. 6. The path to enlightenment Increasing collaboration and transparency of process Join our list Join our forum Join our community
  7. 8. CoP’s on the IDeA platform (flavour of the month!) <ul><li>Kent Member Development </li></ul><ul><li>Local Area Agreements </li></ul><ul><li>Member Development & Support Network – Yorks and Humber </li></ul><ul><li>Milton Keynes Every Child Matters CoP </li></ul><ul><li>Soundbyte – Adult Social Care and Health Services </li></ul><ul><li>Policy and Performance </li></ul><ul><li>Regional Improvement Partnerships Network </li></ul><ul><li>Risk Management </li></ul><ul><li>Rural Excellence </li></ul><ul><li>IDeA Web Reference Group </li></ul><ul><li>… and about 170 other ones! </li></ul><ul><li>Changing the view of the world, GI CoP </li></ul><ul><li>Facilitator’s CoP </li></ul><ul><li>CoP for Innovation </li></ul><ul><li>Cornish Language Written Form </li></ul><ul><li>Rural Mentoring </li></ul><ul><li>Corporate, Transactional and Shared Services </li></ul><ul><li>Customer Services CoP </li></ul><ul><li>EMIE at NFER Information Service Development </li></ul><ul><li>Social Media and Online Collaboration </li></ul><ul><li>Staffordshire Plus Improvement Partnership </li></ul>
  8. 9. Types of CoP (on IDeA platform) Facilitator’s CoP IDeA Managed and Facilitated networks Self-organising networks
  9. 10. CoP Characteristics Basic statistics Measured ROI Metrics & ROI No agreement Shared by agreement Professional expertise Shared by community Owned by IDeA (for the sector) IPR May or may not be facilitated Professionally facilitated Facilitation Improved products/services and management practices Innovation, improved products/services Purpose Process or learning oriented Product/service oriented Type of knowledge Self-organising network IDeA-Managed network Characteristic
  10. 11. CoP Maturity (Dec07) 20% 20% 60% Time Plan Level of energy and visibility Start-up Nurture Sustain/Renew Close Discover/imagine Incubate/ deliver value Focus/ expand Ownership/ openness Let go/ remember
  11. 12. Metrics – I&DeA CoP Platform
  12. 13. Metrics <ul><li>Don’t rely on metrics to claim your community is successful. </li></ul><ul><li>Use metrics to understand your community better. </li></ul>
  13. 14. Some lessons learnt
  14. 15. Tips for managing a successful CoP <ul><li>Form the community around a clearly defined and strategically important area of practice, technology and knowledge </li></ul><ul><li>Find key practitioners in a strategically relevant knowledge domain, with a good spread of expertise and experience </li></ul><ul><li>Inspire people to actively participate in CoP </li></ul><ul><li>Support development of strong interpersonal relationships within CoP </li></ul><ul><li>Sensitise COP members for other communities and help them to find connections to others </li></ul><ul><li>Ensure the CoP has appropriate time and resources: balance CoP and daily job </li></ul><ul><li>Clear roles & responsibilities </li></ul><ul><li>Balance longer term projects with quick wins </li></ul>
  15. 16. Went well/not went well <ul><li>NOT GONE WELL </li></ul><ul><li>Disconnected CoPs - many CoPs being created that do similar things </li></ul><ul><li>Poor/little use of tagging </li></ul><ul><li>Most self-organising networks did not attend IDeA CoP training </li></ul><ul><li>Management can hamper or kill a community… cannot make it thrive! </li></ul><ul><li>WENT WELL </li></ul><ul><li>Evidence of greater collaboration across councils </li></ul><ul><li>Evidence of more joined-up thinking and new ways of working </li></ul><ul><li>Greater knowledge (and use) of social media tools </li></ul><ul><li>Continued and growing enthusiasm for community collaboration </li></ul>
  16. 17. A Quote I'm now convinced that sharing knowledge, information and experience through CoPs is the future of success in local government, and that social media tools such as those employed within the IDeA CoP platform are the glue that can stick cross-sector collaboration projects together Local Authority CoP facilitator
  17. 18. …but some will never get it!
  18. 19. A final thought…. <ul><li>Innovation becomes possible whenever and wherever the right combination of need and solution arises without being killed stone dead by process. </li></ul><ul><li>Euan Semple, September 2006. </li></ul>
  19. 20. Thank you Steve Dale Semantix (UK) Ltd [email_address]