This document discusses consumer shopping behavior based on a study. It finds that most consumers do not buy the original brand they had in mind due to issues like stock outs or better value. Consumers use a variety of online and offline sources for information with friends/social media being very important. Purchasing elicits both positive and negative emotions. Marketers need to help simplify information for consumers, engage in conversations to build trust, and monitor the consumer emotional journey with their brand.
Co-presented with Mars Petcare on "Disrupting the habitual consumer decision ...SKIM
Download this presentation on our website https://goo.gl/bNrPri
In the new omnichannel reality of consumer behaviors, we and Mars Petcare talked about a new framework of uncovering consumer decision journey insights centered around disruption and cross-category learnings when applying this framework. By adopting a designer mentality, we also shared tips and best practices on activating journey insights to create best-in-class consumer experiences.
Under the Influence: Your fool-proof guide to influencer marketingExperticity
Word of mouth (WOM) marketing has always mattered more when influencers are the ones doing the talking. Learn how to create an effective influencer strategy in this step-by-step guide.
What really ends up in the shopping basket isegail
When it comes to those purchases where the consumer has greater freedom of choice, they will spend more time considering their options in the aisles.
This is the major reason why savvy Brand marketers are turning to product packaging design to deliver competitive advantage at the shelf. Discover consumers Needs and Wants
Knowing that shoppers are increasingly engaging with more than one channel in their decision journey, it’s thus important to understand each step and activity along the way.
During the Quirk's Event in Brooklyn on March 22, we and Mars Petcare explained how to map customer journeys to optimize touch points and influence the interaction of channel behavior.
Find out more https://goo.gl/6EvRTg
Mobile Ready Hero Images: Optimizing eContent for faster, easier online shoppingSKIM
Download the deck https://hubs.ly/H09fGHX0
Presented at the OmniShopper International, we shared how how Hero Images were optimized with actionable research and are now becoming a GS1 industry standard for retailers and CPG manufacturers.
Influencer Marketing: The Honeymoon is OverExperticity
Marketers are realizing that getting the most out of influencer marketing takes more than just a paid social post. It’s time to rethink who your best influencers are and how much they’re worth.
Co-presented with Mars Petcare on "Disrupting the habitual consumer decision ...SKIM
Download this presentation on our website https://goo.gl/bNrPri
In the new omnichannel reality of consumer behaviors, we and Mars Petcare talked about a new framework of uncovering consumer decision journey insights centered around disruption and cross-category learnings when applying this framework. By adopting a designer mentality, we also shared tips and best practices on activating journey insights to create best-in-class consumer experiences.
Under the Influence: Your fool-proof guide to influencer marketingExperticity
Word of mouth (WOM) marketing has always mattered more when influencers are the ones doing the talking. Learn how to create an effective influencer strategy in this step-by-step guide.
What really ends up in the shopping basket isegail
When it comes to those purchases where the consumer has greater freedom of choice, they will spend more time considering their options in the aisles.
This is the major reason why savvy Brand marketers are turning to product packaging design to deliver competitive advantage at the shelf. Discover consumers Needs and Wants
Knowing that shoppers are increasingly engaging with more than one channel in their decision journey, it’s thus important to understand each step and activity along the way.
During the Quirk's Event in Brooklyn on March 22, we and Mars Petcare explained how to map customer journeys to optimize touch points and influence the interaction of channel behavior.
Find out more https://goo.gl/6EvRTg
Mobile Ready Hero Images: Optimizing eContent for faster, easier online shoppingSKIM
Download the deck https://hubs.ly/H09fGHX0
Presented at the OmniShopper International, we shared how how Hero Images were optimized with actionable research and are now becoming a GS1 industry standard for retailers and CPG manufacturers.
Influencer Marketing: The Honeymoon is OverExperticity
Marketers are realizing that getting the most out of influencer marketing takes more than just a paid social post. It’s time to rethink who your best influencers are and how much they’re worth.
Value of Helpful Expertise on the Retail FloorExperticity
Just how much of an impact can brand training and helpful expertise really make on your bottom line? Until now, no one really knew. Turns out, it’s a lot – up to 69% more in sales. That’s just one of many discoveries we made during our third-party academic study of the retail industry conducted by the academic research group at the University of Pennsylvania Wharton School.
How new mobile research can help you uncover true consumer preferences in eme...SKIM
Watch the on-demand webinar here https://hubs.ly/H08Stw_0
In this free 30-minute webinar, we shared with you how our newest research method leverages mobile technology to create intuitive exercises and reduce natural urges to comply with social norms.
יש שיגידו שעמודי המוצר באתרי המכירות הם העמודים החשובים ביותר. מי שאומר את זה צודק. בעשר הדקות שלי אנסה להגדיר איך נכון לייצר עמוד מוצר ומהם האתגרים והבעיות שאנו צריכים לפתור בדרך. נסתכל על דוגמאות וסטטיסטיקות ונפענח את הנוסחא לדף מוצר מוצלח וחוויתי.
Together with Clorox, we presented our case about claimstorming in a 2-day Quirk’s Event in Orange County, California from February 28 to March 1.
During our session, we shared a case study of how Clorox’s Kingsford Charcoal brand team worked with us to develop a new set of claims to achieve specific marketing objectives for the brand.
Find out more https://goo.gl/v2AFVL
Change in Customer Behavior Based on the Customer ExperienceKinesis CEM, LLC
Every time a company and a customer interact, the customer learns something about the company, and adjusts their behavior based on what they learn.
To explore this proposition, Kinesis conducted a survey of 500 consumers asking them to recall an experience with any provider that they found to be particularly positive or negative, and determined how these customer experiences influenced customer behavior.
New research from the UK's largest independent media agency, the7stars, in partnership with Newsworks, reveals that 63% of the nation want more serendipitous online content.
Consumers are moving outside the purchasing funnel, changing the way they research and buy your products. If your marketing hasn’t changed in response, it should.
Retail sales may send consumers to their happy places yet they are increasingly wise to the marketer’s ways. While the majority of consumers are drawn to sales or discount pricing, the Internet has created an entirely new strategic consumer that companies need to be aware of. The rise of social networking helps consumers share information and figure out pricing patterns. As businesses become more sophisticated, so too do consumers.
How Seamless are You?
Accenture went on a journey to understand consumer preferences to shop seamlessly across channels
and the ability of retailers to deliver that seamless experience.
Value of Helpful Expertise on the Retail FloorExperticity
Just how much of an impact can brand training and helpful expertise really make on your bottom line? Until now, no one really knew. Turns out, it’s a lot – up to 69% more in sales. That’s just one of many discoveries we made during our third-party academic study of the retail industry conducted by the academic research group at the University of Pennsylvania Wharton School.
How new mobile research can help you uncover true consumer preferences in eme...SKIM
Watch the on-demand webinar here https://hubs.ly/H08Stw_0
In this free 30-minute webinar, we shared with you how our newest research method leverages mobile technology to create intuitive exercises and reduce natural urges to comply with social norms.
יש שיגידו שעמודי המוצר באתרי המכירות הם העמודים החשובים ביותר. מי שאומר את זה צודק. בעשר הדקות שלי אנסה להגדיר איך נכון לייצר עמוד מוצר ומהם האתגרים והבעיות שאנו צריכים לפתור בדרך. נסתכל על דוגמאות וסטטיסטיקות ונפענח את הנוסחא לדף מוצר מוצלח וחוויתי.
Together with Clorox, we presented our case about claimstorming in a 2-day Quirk’s Event in Orange County, California from February 28 to March 1.
During our session, we shared a case study of how Clorox’s Kingsford Charcoal brand team worked with us to develop a new set of claims to achieve specific marketing objectives for the brand.
Find out more https://goo.gl/v2AFVL
Change in Customer Behavior Based on the Customer ExperienceKinesis CEM, LLC
Every time a company and a customer interact, the customer learns something about the company, and adjusts their behavior based on what they learn.
To explore this proposition, Kinesis conducted a survey of 500 consumers asking them to recall an experience with any provider that they found to be particularly positive or negative, and determined how these customer experiences influenced customer behavior.
New research from the UK's largest independent media agency, the7stars, in partnership with Newsworks, reveals that 63% of the nation want more serendipitous online content.
Consumers are moving outside the purchasing funnel, changing the way they research and buy your products. If your marketing hasn’t changed in response, it should.
Retail sales may send consumers to their happy places yet they are increasingly wise to the marketer’s ways. While the majority of consumers are drawn to sales or discount pricing, the Internet has created an entirely new strategic consumer that companies need to be aware of. The rise of social networking helps consumers share information and figure out pricing patterns. As businesses become more sophisticated, so too do consumers.
How Seamless are You?
Accenture went on a journey to understand consumer preferences to shop seamlessly across channels
and the ability of retailers to deliver that seamless experience.
n our 4th Annual Holiday survey conducted with Lauren Freedman of the eTailing group, we surveyed 1,000 shoppers right after Cyber Monday in early December, 2013. With four years of holiday shopper surveys, we are really starting to see some interesting trends emerge.
Sharing some of the research we did last year to understand how digital shopping behaviors are evolving across 12 unique product categories: Apparel, Electronics, Grocery, Appliances, Automotive Supplies, Beauty, Wireless, Jewelry, Home Remodeling, Furniture, Software, and Restaurants.
With the holiday season approaching, the research surveyed more than 2,000 American adult shoppers, exploring their current attitudes, habits, and use of technology as part of the shopping experience. It shows that to succeed during the holidays, retailers need to fix the disconnected shopping experiences, empower store associates with technology and target the trillion-dollar millennial consumer.”
Zebra Technologies surveys shoppers, retail decision makers and store associates and finds widely varying perceptions of in-store shopping experiences, by Don Talend, brand storytelling, content strategy and demand generation expert, retail industry
In today's rapidly evolving and competitive retail landscape, businesses face challenges in gaining comprehensive insights from fragmented data sources and channel-centric approaches. TransactionPath™ offers a unique approach to data-driven decision-making that focuses on analyzing shopper behavior and preferences to drive tangible results.
This suite of services utilizes cutting-edge behavioral technology to seamlessly integrate data from various sources and create a holistic shopper story. By leveraging behavioral expertise, true shopper behavior is captured through MET shopalongs, store audits/observations, and usage diaries. This empowers businesses to craft impactful strategies that drive tangible results across all retail channels.
The approach also enables businesses to transform their channel strategies from individual channel/platform ROI to a holistic category view. This leads to a more optimized approach that maximizes business outcomes and creates a cohesive strategy across all channels.
Businesses can take actionable actions within their organizations. The insights are not only impactful but also actionable, enabling brands to drive real change and achieve tangible outcomes within their retail operations.
This innovative solution empowers businesses to stay ahead of the competition in the dynamic retail landscape. By unlocking the power of data-driven decision-making, organizations can thrive in the ever-changing retail environment and own the future of retail success.
Join us in this presentation to discover how innovative behavioral technologies with the power of real behavioral expertise can benefit your brand. Learn how TransactionPath™ can revolutionize your retail strategies, optimize ROI, and drive tangible results. Unlock the future of retail success today.
8 Word-of-Mouth Marketing Stats You Need To Know Right NowAmbassador
With word-of-mouth (WOM) driving billions of dollars in sales every year, it's more important than ever for companies to focus on WOM and referral marketing efforts. Here are 8 stats about word-of-mouth marketing that you need to know right now.
The 2016 EARNED BRAND study is a global online survey of 13,000 consumers in 13 countries that examines the consumer-brand relationship across 18 brand categories.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
3. 78%
2%
8%
5%
7%
78%
3%
10%
4%
5%
79%
2%
6%
5%
8%
77%
1%
10%
5%
7%
Yes, that was the original brand I had in mind
No, the brand I initially intended to buy was out of
stock
No, I switched for better value
No, I accidentally came across something that is more
interesting
No, for some other reason
Did They Buy the Brand They Had In Mind?
Overall
Auto
Smartphone
Grocery
5. for Marketers
• Marketers need to be “marketing” to people before they
are actively shopping the category by increasing brand
presence across channels
• Consumers need help making sense of it all. Help them
by managing their perception of risk.
IMPLICATIONS
7. 57%
71%
71%
74%
71%
73%
74%
77%
69%
70%
68%
66%
68%
Friends/followers on social networking sites
Fan pages/Following brands on social
networking sites
Blogs
Comparison-shopping sites
Search engines
Reviews: professional/expert
Reviews: consumer-generated
Brand/Company website
Online-only retailer
Other retail websites
Video websites
Online advertising
Daily-deal sites like Groupon, Living Social, or
Google Offers
65%
64%
56%
74%
63%
71%
72%
76%
66%
64%
59%
57%
54%
21%
33%
30%
36%
26%
28%
39%
48%
30%
19%
18%
28%
24%
Importance of Each Online Source: By Category
(Somewhat/Very Important)
Auto Smartphones Grocery
8. for Marketers
• People’s “trust networks” are highly influential and
factor greatly into both high- and low-risk/reward
purchases.
• Marketers need to help consumers interact about their
brands to be perceived as trusted and less as
adversaries.
• Mobile can help facilitate this process
IMPLICATIONS
11. Purchase Decision Stage and Sentiment for All
Observed Product Categories
Post-Purchase
Comments
Pre-Purchase
Comments
negative
198
92
neutral
371
307
positive
808
407
Note: Numbers adjacent to the dot groupings are the actual counts, while the dots illustrate the frequency graphically.
15. for Marketers:
• Consumers share their triumphant shopping experiences
online. Marketers need to ensure that consumers have
the information they need to have a positive shopping
experience.
• Monitor the emotional journey the consumer is on.
Watch out for disconnects between the brands’ values
and the ways the brands are being discussed online.
• Use this learning to optimize marketing
communications.
IMPLICATIONS
16. Summary
• Think of mobile’s potential role in the passive stage
and when moving from passive to active
– Conveying emotions
– Catching downtimes
• Marketers need to actively participate in simplifying
online information for consumers.
• Marketers need to facilitate consumer conversations
about their products and brands.
• Monitor the emotional journey and respond in real
time