The 7 Essential Business Drivers - Quick Results Workshop

4. We believe that small business is the heartbeat of the Australian
economy and that each one has the right to succeed.
NCB exists to increase the success of small business in Australia.
Since 2003 we have worked with personally over 2400 small
business owners and their teams – mainly trades and services
Create an environment where business owners have access to the
tools, information and resources necessary to help them make
better decisions that:
• Improve cash flow
• Get them more clients
• Reduce the # hours worked
• Get a better financial return
• Decrease stress levels
• More of what they desire

9. Rectangle - Intelligent, strong decision makers, proactive
Triangle - lateral thinkers, prepared to look at all sides
Squiggle - Creative, strong imagination, leaders of people
Circle - Totally pre-occupied with sex and booze

13. 1. Best Total Cost - Operational Excellence:
Provide the customer with reliable products
or services at competitive prices, deliver
with minimal difficulty or inconvenience
2. Best Products - Product Leadership:
Providing products that continually redefine
the state of art
3. Best Total Solution - Customer Intimacy:
Selling the customer a total solution, not
just a product or service

22. State
Strategy
Structure
Skill
Scoreboard

26. Why customers leave you…
1% Death
3% Move
5% Buy from a friend
9% Sold by a competitor
14% Product price
68% Perceived Indifference

28. The 6 Human Needs
1. Certainty
2. Uncertainty
3. Significance
4. Contribution
5. Growth
6. Love/Connection

31. Great Attitude
Low Skill High Skill
Bad Attitude
A
C
B
D

33. Do you have written,
measurable, quantifiable
and qualitative Key
Performance Metrics for
every position?

43. What we have found is…
• Most of business owners will…
• Hear what we say
• Understand it intellectually
• Agree with all the principles
• KNOW that it is the thing they
should do, and then will…

44. STILL NOT DO IT?