This document outlines a sales training workshop delivered by Russell Cummings. The workshop covers high performance sales topics including the changing sales environment, spot buying trends, developing a challenger sales mindset, building resilience, and time management strategies. Cummings emphasizes adopting a growth mindset, using a challenger sales process of teaching customers, tailoring the message, and taking control of discussions. Exercises encourage participants to assess their own sales competencies and develop tailored packages to overcome potential objections. The workshop aims to help participants shift their sales approach to succeed in today's business environment.
The Value of Developing Relationships in SellingJames Muir
Presentation given in 2012 to the NextGen Healthcare national sales force. On the value of developing relationships and genuinely providing value for clients.
The document describes Ray Leone's Sales Funnel® process, which is a 3-dimensional, scientifically designed selling system. It focuses on engaging customers before they fully understand their needs through deficit questions that uncover latent pain. The process emphasizes defining problems accurately rather than just providing solutions. It has helped companies increase their closing averages dramatically, from 14% to over 70% in one case. The document advocates training salespeople in this process rather than intuition-based selling approaches.
Part of your perks for attending the 2014 Summit in Denver was to get first access to the deliverables from the Crowdsourcing session led by Joe Galvin. Read the 12 Best Practices You Can Start Using Today .
This book review summarizes The New Conceptual Selling by Saurabh Mhase. It discusses the key concepts in conceptual selling, including that people buy for their own reasons, not the seller's reasons. The review outlines the three steps in conceptual selling: getting information about the customer, giving information to the customer, and getting commitment from the customer. It also discusses how to set clear objectives and build credibility with customers using conceptual selling techniques.
This document discusses integrating marketing and sales efforts by focusing on conversations with customers. It notes that conversations are critical for shaping customer experience but marketing and sales currently operate in disconnected ways. The document advocates integrating tactics by defining targeted conversation goals and qualified leads, developing sales-ready messaging focused on how products can help customers achieve goals or solve problems, and building a customer-centric sales process.
The Value of Developing Relationships in SellingJames Muir
Presentation given in 2012 to the NextGen Healthcare national sales force. On the value of developing relationships and genuinely providing value for clients.
The document describes Ray Leone's Sales Funnel® process, which is a 3-dimensional, scientifically designed selling system. It focuses on engaging customers before they fully understand their needs through deficit questions that uncover latent pain. The process emphasizes defining problems accurately rather than just providing solutions. It has helped companies increase their closing averages dramatically, from 14% to over 70% in one case. The document advocates training salespeople in this process rather than intuition-based selling approaches.
Part of your perks for attending the 2014 Summit in Denver was to get first access to the deliverables from the Crowdsourcing session led by Joe Galvin. Read the 12 Best Practices You Can Start Using Today .
This book review summarizes The New Conceptual Selling by Saurabh Mhase. It discusses the key concepts in conceptual selling, including that people buy for their own reasons, not the seller's reasons. The review outlines the three steps in conceptual selling: getting information about the customer, giving information to the customer, and getting commitment from the customer. It also discusses how to set clear objectives and build credibility with customers using conceptual selling techniques.
This document discusses integrating marketing and sales efforts by focusing on conversations with customers. It notes that conversations are critical for shaping customer experience but marketing and sales currently operate in disconnected ways. The document advocates integrating tactics by defining targeted conversation goals and qualified leads, developing sales-ready messaging focused on how products can help customers achieve goals or solve problems, and building a customer-centric sales process.
The miller heiman prospecting guide - best practicesJorge Hilário
This document provides guidance on effective prospecting techniques. It discusses the importance of consistent prospecting for sales success. Good prospecting includes identifying ideal prospects, managing time efficiently, and expanding your network. The document provides tips for various prospecting best practices like defining a valid business reason for outreach, understanding proper timing, maximizing time by defining an ideal customer profile, and finding additional sales opportunities through cross-selling and up-selling existing clients. The overall goal is to help salespeople improve their prospecting skills and achieve top performance.
The document presents a framework for understanding different types of selling approaches used in restaurants, and their impact on sales encounters and customer satisfaction. It defines suggestive selling and several other approaches (consultative, transactional, persuasive). Suggestive selling is described as bringing additional options to the customer's attention to alter their behavior and persuade them, but not simply relating to product presentation. The framework proposes that consultative selling has the highest customer satisfaction while persuasive selling results in higher sales performance. The study aims to better define suggestive selling and understand how the selling approach impacts customer and business outcomes in the restaurant environment.
This document summarizes Mike Johnson's presentation on how to build an effective sales and marketing system for technology products. The presentation covers developing an ideal customer profile, aligning the sales process with the customer's buying process, understanding the different influences in the buying process, and differentiating products based on what problems they solve rather than just features. The goal is to market to innovators and early adopters first through referrals to effectively launch new technologies.
How to Tackle the Top 8 Virtual Selling ChallengesRAIN Group
In Q2 2020, the RAIN Group Center for Sales Research surveyed 538 sellers and buyers on their virtual buying and selling experiences. That research revealed the top challenges sellers face as they transition to selling virtually.
Inform, don't sell - selling in the social media ageCraig Pickering
Selling has changed with social media...forever.
If you don't recognise this, then your business will suffer and you will lose to those who embrace this new selling technique.
Business-to-business (B2B) selling is no longer about finding that one C-suite executive at the golf course. It's now about consensus sales. It takes average of 5.4 decision makers to approve a B2B purchase. 60% of the research is done before reaching out to sales. Half of B2B purchases involve millennials as decision-makers. How should marketing adapt to address the new dynamics of B2B purchases?
Consultative Selling: How to Sell your ServicesAntoine Dupont
The document provides an overview of Antoine Dupont's background as the CEO of ADMIN eSOLUTIONS, a web and marketing agency that specializes in small businesses. It then outlines Dupont's agenda which includes a discussion of consultative selling techniques like understanding communication, profiling clients based on their behavioral style, listening more than talking, and asking questions to understand the client's needs and motivations. The document emphasizes that sales are based more on emotion than logic and provides tips for effectively communicating with different client types.
Presentation on Heart of the Sales, Close or lose, Believers are closer's, closer's own what they sell, Can't afford it, Encouraging closure, Emphasis benefits, Avoid win-lose situation, Split the differences, Suggest alternatives, Assertive Vs Aggressive, Closing is a learned skill, Body Language, Non verbal behavioral aspects, Read the face, Buying signals, Closing skills, The big sales mistakes, Post sales.
Leland Sandler and the Sandler Group discuss effective consultative selling techniques through the use of key sales skills, customer interactions, leadership behaviors, negotiating strategies and more that will help increase the success of your business.
Follow Leland:
WEBSITE: http://lelandsandler.com/
THE SANDLER GROUP: http://sandlergroup.net/
TWITTER: https://twitter.com/lelandsandler
FACEBOOK: http://facebook.com/thesandlergroup
Staying In Droves: How to Win the Customer Retention Revolution (Full eBook)MaxMedia
Full version of the eBook is now available. It is suggested you use "view full screen" option.
Includes a Step-by-Step System, and 58 Ideas, Strategies, Trends, Examples and Tips to Help You Retain More Customers and Emerge Triumphant From the Recession.
How secure are your best customers? How sure are you?
Whether you realize it or not, you are in an all-out battle for your customers. A battle the likes of which hasn’t been seen in decades. Just like any army would prepare for battle, you need a plan of attack.
What if there were a system that was specifically designed to strengthen your customer relationships? Imagine a customer base so loyal that:
- Virtually no amount of pricing discounts would lure them away
- They couldn’t wait to refer their friends and associates to you
- They would forgive you when you made a mistake
This document discusses key aspects of sales and success in sales. It outlines the sales process including pre-call preparation, the call itself, and post-call analysis. It also discusses different salesperson styles and emphasizes the importance of building relationships, satisfying customers, and getting true commitments to achieve sales success. Finally, it notes that success requires skills, ability, and hard work and that one should not give up after facing defeat, as many successful people found their greatest success just after overcoming defeat.
Easier, Faster, Better. Effective Sales Enablement for Maximum ResultsVeelo
The document summarizes a sales enablement webinar discussing how to better support sales teams. It introduces the speakers and provides an agenda that includes a sales health check, aligning CRMs to sales processes, and five tips to be more effective. A polling question asks participants to rate their organization's seller enablement approach. The document then discusses aligning CRM deal stages to buying cycles, facilitating alignment through dashboards and data visibility, and making resources easy to find. Five tips are provided, such as asking good questions, understanding the sales perspective, prioritizing work that helps sales, and simplifying processes. The summary recaps what was covered and invites participants to future webinars on related topics.
This document outlines a methodology for conducting a world class sales talent audit. It involves 3 steps: 1) Measuring the business needs of customers, 2) Developing added services to improve the customer's business, 3) Measuring again for continuous improvement and proof of benefits. The goal is to identify the right sales talent, screen out mismatches, retain high performers, and develop talent for future roles. An audit provides tools to select, align, engage, develop and retain the necessary sales talent to drive strategic objectives.
This document provides guidance on key aspects of delivering effective sales presentations, including:
1) Linking product features to meaningful benefits that address the buyer's needs in order to persuade them to purchase.
2) Using selling points, examples, comparisons, and other techniques to clearly explain how product features translate into specific benefits for the buyer.
3) Strategically employing various presentation tools, sales aids, and techniques depending on whether making an individual or group presentation in order to engage the buyer and overcome any objections.
SMART Sales System - Module 2: Consultative SellingSalesScripter
The document outlines the modules and chapters of a sales training program. Module 2 focuses on consultative selling and differentiates it from product selling. Consultative selling focuses on understanding the prospect's needs and pain points rather than talking about features and benefits of the product. It involves asking questions, listening to understand the prospect, and finding solutions that fit their situation rather than trying to sell the product.
How to Become a Consultative SalespersonSalesScripter
You often hear the term consultative selling. But what exactly does that refer to and how do you become a consultative salesperson?
If that is something that you are curious about, you may want to watch this recording of a recent webinar that we hosted on “How to Become a Consultative Salesperson”.
Matt Heinz, founder and president of Heinz Marketing Inc, presented on secrets for success in professional services firms. The presentation discussed how customers have changed and are now busier, self-educated, skeptical, distrustful, and jaded. It also reviewed lessons from "The Challenger Sale" about how the way companies sell is now more important than what they sell. Additionally, it outlined seven traits of successful services selling: revenue responsibility, focus, customer centricity, personal accountability, technology competence, an agile mentality, and empathy. The presentation concluded by discussing habits to build customer trust and respecting customers.
Cross-Selling & Up-Selling with Miller Heimansarahlmilligan
These slides were originally presented by Rich Blakeman, sales vice president for Miller Heiman, in a presentation, Cross-Selling & Up-Selling:Uncovering Hidden Opportunities, to the San Francisco Chamber of Commerce, Tuesday, July 14, 2009.
UNIT 1 Selling and negotiation skills .pptxHemantPawar71
This document outlines the course content for a Selling & Negotiations Skills Lab. It covers 5 units: basics of selling and types of selling; pre-selling work; selling in action; objection handling and selling techniques; and sales conversation, negotiation, and closure. Key types of selling discussed include business to business, business to consumer, enterprise, SaaS, direct sales, industrial selling, missionary selling, and international selling. The importance of selling for organizational survival and growth is also summarized.
"Sales - The new need of Life" represents my seniors experience. Many literature on sales are also used in our day to day experience, though its theoritical but its practical too and may lead to success if implemented accurately.
The document provides guidance on crafting an effective sales narrative to help prospects choose a product over alternatives. It advises focusing the narrative on insights into what really matters to customers, mapping the alternatives, defining the perfect solution, and showing how the product delivers that solution. Examples are given of sales narratives for Help Scout and Leveljump that follow this structure, starting with insights, mapping alternatives and their pros/cons, defining the perfect world, and then positioning the company's product. Key takeaways emphasize that the narrative should answer why to pick the company over alternatives and that strong positioning is fundamental to the narrative.
The miller heiman prospecting guide - best practicesJorge Hilário
This document provides guidance on effective prospecting techniques. It discusses the importance of consistent prospecting for sales success. Good prospecting includes identifying ideal prospects, managing time efficiently, and expanding your network. The document provides tips for various prospecting best practices like defining a valid business reason for outreach, understanding proper timing, maximizing time by defining an ideal customer profile, and finding additional sales opportunities through cross-selling and up-selling existing clients. The overall goal is to help salespeople improve their prospecting skills and achieve top performance.
The document presents a framework for understanding different types of selling approaches used in restaurants, and their impact on sales encounters and customer satisfaction. It defines suggestive selling and several other approaches (consultative, transactional, persuasive). Suggestive selling is described as bringing additional options to the customer's attention to alter their behavior and persuade them, but not simply relating to product presentation. The framework proposes that consultative selling has the highest customer satisfaction while persuasive selling results in higher sales performance. The study aims to better define suggestive selling and understand how the selling approach impacts customer and business outcomes in the restaurant environment.
This document summarizes Mike Johnson's presentation on how to build an effective sales and marketing system for technology products. The presentation covers developing an ideal customer profile, aligning the sales process with the customer's buying process, understanding the different influences in the buying process, and differentiating products based on what problems they solve rather than just features. The goal is to market to innovators and early adopters first through referrals to effectively launch new technologies.
How to Tackle the Top 8 Virtual Selling ChallengesRAIN Group
In Q2 2020, the RAIN Group Center for Sales Research surveyed 538 sellers and buyers on their virtual buying and selling experiences. That research revealed the top challenges sellers face as they transition to selling virtually.
Inform, don't sell - selling in the social media ageCraig Pickering
Selling has changed with social media...forever.
If you don't recognise this, then your business will suffer and you will lose to those who embrace this new selling technique.
Business-to-business (B2B) selling is no longer about finding that one C-suite executive at the golf course. It's now about consensus sales. It takes average of 5.4 decision makers to approve a B2B purchase. 60% of the research is done before reaching out to sales. Half of B2B purchases involve millennials as decision-makers. How should marketing adapt to address the new dynamics of B2B purchases?
Consultative Selling: How to Sell your ServicesAntoine Dupont
The document provides an overview of Antoine Dupont's background as the CEO of ADMIN eSOLUTIONS, a web and marketing agency that specializes in small businesses. It then outlines Dupont's agenda which includes a discussion of consultative selling techniques like understanding communication, profiling clients based on their behavioral style, listening more than talking, and asking questions to understand the client's needs and motivations. The document emphasizes that sales are based more on emotion than logic and provides tips for effectively communicating with different client types.
Presentation on Heart of the Sales, Close or lose, Believers are closer's, closer's own what they sell, Can't afford it, Encouraging closure, Emphasis benefits, Avoid win-lose situation, Split the differences, Suggest alternatives, Assertive Vs Aggressive, Closing is a learned skill, Body Language, Non verbal behavioral aspects, Read the face, Buying signals, Closing skills, The big sales mistakes, Post sales.
Leland Sandler and the Sandler Group discuss effective consultative selling techniques through the use of key sales skills, customer interactions, leadership behaviors, negotiating strategies and more that will help increase the success of your business.
Follow Leland:
WEBSITE: http://lelandsandler.com/
THE SANDLER GROUP: http://sandlergroup.net/
TWITTER: https://twitter.com/lelandsandler
FACEBOOK: http://facebook.com/thesandlergroup
Staying In Droves: How to Win the Customer Retention Revolution (Full eBook)MaxMedia
Full version of the eBook is now available. It is suggested you use "view full screen" option.
Includes a Step-by-Step System, and 58 Ideas, Strategies, Trends, Examples and Tips to Help You Retain More Customers and Emerge Triumphant From the Recession.
How secure are your best customers? How sure are you?
Whether you realize it or not, you are in an all-out battle for your customers. A battle the likes of which hasn’t been seen in decades. Just like any army would prepare for battle, you need a plan of attack.
What if there were a system that was specifically designed to strengthen your customer relationships? Imagine a customer base so loyal that:
- Virtually no amount of pricing discounts would lure them away
- They couldn’t wait to refer their friends and associates to you
- They would forgive you when you made a mistake
This document discusses key aspects of sales and success in sales. It outlines the sales process including pre-call preparation, the call itself, and post-call analysis. It also discusses different salesperson styles and emphasizes the importance of building relationships, satisfying customers, and getting true commitments to achieve sales success. Finally, it notes that success requires skills, ability, and hard work and that one should not give up after facing defeat, as many successful people found their greatest success just after overcoming defeat.
Easier, Faster, Better. Effective Sales Enablement for Maximum ResultsVeelo
The document summarizes a sales enablement webinar discussing how to better support sales teams. It introduces the speakers and provides an agenda that includes a sales health check, aligning CRMs to sales processes, and five tips to be more effective. A polling question asks participants to rate their organization's seller enablement approach. The document then discusses aligning CRM deal stages to buying cycles, facilitating alignment through dashboards and data visibility, and making resources easy to find. Five tips are provided, such as asking good questions, understanding the sales perspective, prioritizing work that helps sales, and simplifying processes. The summary recaps what was covered and invites participants to future webinars on related topics.
This document outlines a methodology for conducting a world class sales talent audit. It involves 3 steps: 1) Measuring the business needs of customers, 2) Developing added services to improve the customer's business, 3) Measuring again for continuous improvement and proof of benefits. The goal is to identify the right sales talent, screen out mismatches, retain high performers, and develop talent for future roles. An audit provides tools to select, align, engage, develop and retain the necessary sales talent to drive strategic objectives.
This document provides guidance on key aspects of delivering effective sales presentations, including:
1) Linking product features to meaningful benefits that address the buyer's needs in order to persuade them to purchase.
2) Using selling points, examples, comparisons, and other techniques to clearly explain how product features translate into specific benefits for the buyer.
3) Strategically employing various presentation tools, sales aids, and techniques depending on whether making an individual or group presentation in order to engage the buyer and overcome any objections.
SMART Sales System - Module 2: Consultative SellingSalesScripter
The document outlines the modules and chapters of a sales training program. Module 2 focuses on consultative selling and differentiates it from product selling. Consultative selling focuses on understanding the prospect's needs and pain points rather than talking about features and benefits of the product. It involves asking questions, listening to understand the prospect, and finding solutions that fit their situation rather than trying to sell the product.
How to Become a Consultative SalespersonSalesScripter
You often hear the term consultative selling. But what exactly does that refer to and how do you become a consultative salesperson?
If that is something that you are curious about, you may want to watch this recording of a recent webinar that we hosted on “How to Become a Consultative Salesperson”.
Matt Heinz, founder and president of Heinz Marketing Inc, presented on secrets for success in professional services firms. The presentation discussed how customers have changed and are now busier, self-educated, skeptical, distrustful, and jaded. It also reviewed lessons from "The Challenger Sale" about how the way companies sell is now more important than what they sell. Additionally, it outlined seven traits of successful services selling: revenue responsibility, focus, customer centricity, personal accountability, technology competence, an agile mentality, and empathy. The presentation concluded by discussing habits to build customer trust and respecting customers.
Cross-Selling & Up-Selling with Miller Heimansarahlmilligan
These slides were originally presented by Rich Blakeman, sales vice president for Miller Heiman, in a presentation, Cross-Selling & Up-Selling:Uncovering Hidden Opportunities, to the San Francisco Chamber of Commerce, Tuesday, July 14, 2009.
UNIT 1 Selling and negotiation skills .pptxHemantPawar71
This document outlines the course content for a Selling & Negotiations Skills Lab. It covers 5 units: basics of selling and types of selling; pre-selling work; selling in action; objection handling and selling techniques; and sales conversation, negotiation, and closure. Key types of selling discussed include business to business, business to consumer, enterprise, SaaS, direct sales, industrial selling, missionary selling, and international selling. The importance of selling for organizational survival and growth is also summarized.
"Sales - The new need of Life" represents my seniors experience. Many literature on sales are also used in our day to day experience, though its theoritical but its practical too and may lead to success if implemented accurately.
The document provides guidance on crafting an effective sales narrative to help prospects choose a product over alternatives. It advises focusing the narrative on insights into what really matters to customers, mapping the alternatives, defining the perfect solution, and showing how the product delivers that solution. Examples are given of sales narratives for Help Scout and Leveljump that follow this structure, starting with insights, mapping alternatives and their pros/cons, defining the perfect world, and then positioning the company's product. Key takeaways emphasize that the narrative should answer why to pick the company over alternatives and that strong positioning is fundamental to the narrative.
Covid-19 has had a significant impact on the global economy, to say the least. This impact means that we, as business owners and marketers, need to action the right kind of measures to ensure we are able to survive and come out at the other end with a strong brand.
This webinar talks through 6 post lock down tactics that can help us achieve this.
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
Jutaan orang menerjemahkan dengan DeepL setiap hari.
Populer: Jepang ke Inggris, Inggris ke Indonesia dan Indonesia ke Inggris.
Bahasa lainnya:BulgariaCekoDenmarkJermanYunaniInggrisSpanyolEstoniaFinlandiaPrancisHongariaItaliaJepangKoreaLituaniaLatviaNorwegiaBelandaPolandiaPortugisRomaniaRusiaSlowakiaSloveniaSwediaTurkiUkrainaMandarinArab
These slides were used as part of a webinar run on 22snd June 2020.
Jag Panesar from Xpand talks about 6 post marketing tactics that can easily be implemented by business owners or marketing personnel.
Customer Retention Strategies: 5 Steps to Winning and Keeping Customers for LifeSalesChannel International
We all want Revenue Growth? No, we all want profitable Revenue Growth! That means minimising Churn and/or maximising Retention. The challenge is that Retention is not a long-term, sustainable strategy. If the Customer wants out she will find a way. The better long-term, sustainable strategy is finding ways to make them want to stay. The Million dollar question is: How do you make them want to stay?
- The document discusses how startups can retool their business to target larger enterprise customers by focusing on three key areas: (1) repositioning to change market perception, (2) reengineering go-to-market strategies to match buyer considerations, and (3) retooling internal systems and processes to prioritize speed, data-driven decisions, and cross-functional alignment.
- It provides examples of positioning problems enterprises may have and strategies like clarifying value propositions, updated messaging, and internal documentation.
- Advice on reengineering sales motions includes tailoring approaches based on buyer types and consideration levels, as well as optimizing channels, tripwires, and balancing short and long-
- The document discusses challenges with traditional sales and marketing approaches, such as a lack of focus on ideal customers, differentiation, and repeatable processes.
- It advocates developing a strategic business development system focused on understanding an ideal customer's challenges and how the company's insights and offerings specifically address those challenges.
- The key is marketing and selling through "straws" - targeting a small number of ideal prospects by deeply understanding their unique situation and needs.
Michael Farrington - Staying Relevant in MarketingAMASanDiego
Our objective as marketers hasn’t changed despite the world changing around us. We remain in the business of changing human behavior — helping customers choose our companies, our products, and our brands (and NOT our competitors). The challenge? Our customers are engaging us later and later in the sales process, our customers know MORE about us than we know about our customers, and our marketing mix continues to get more and more complex. As marketing leaders, we will quickly become irrelevant if we don’t act now and understand how our customers are making decisions, why they’ve made those decisions, and where to place our limited marketing investments. Mike will share how he’s driving this shift within a $1 billion publicly-traded, medical technology company, including the process, tools, and insights to make that change happen at your organization.
SPIN selling is a consultative sales methodology that focuses on asking questions to understand a customer's situation, problems, implications, and needs in order to develop tailored solutions. It is based on research with over 35,000 sales calls and has been adopted by 90% of Fortune 500 companies. The SPIN methodology structures sales calls around asking targeted questions to uncover customer needs rather than describing products. Effective SPIN selling helps salespeople understand customer problems at a deeper level to build value for solutions and increase sales.
Your Value Proposition is the reason that customers choose to buy from you, it needs to be a core business skill. This slideshare shows you how to develop compelling value propositions with a focus on B2B companies
A day in the life of a LinkedIn social sellerBlack Marketing
Pioneering LinkedIn sales executives are changing how sales is done. Their social selling techniques are reshaping prospecting and turning the conventional sales process on its head. Hear firsthand from three of the top performing members of our sales team — salesperson to salesperson — as they reveal how they run sales at LinkedIn, the tools they use, and their top tips for success.
The document describes a typical day for social sellers at LinkedIn, including account executives and sales development specialists. It discusses how social selling involves prioritizing accounts and prospects, engaging them through LinkedIn, and collaborating across roles. An example day involves an AE using a sales development specialist's inbound lead to re-engage a key decision maker and close a $20,000 deal within two weeks.
Selling Articles from Harvard Business ReviewAshish Mathew
This document summarizes key points from 3 Harvard Business Review articles on sales strategies. The first article discusses "provocation based selling" where salespeople identify customers' challenges and lodge provocative ideas to spur action. The second covers "selling into micro-markets" by finding new pockets of growth, aligning resources, and creating sales strategies tailored for different opportunity types. The third suggests the "end of solution sales", finding top performers target agile customers, mobilizers over advocates, and coach customers on buying processes rather than pushing solutions.
The webinar provided guidance to business leaders on pivoting and adapting their businesses during the COVID-19 crisis. It outlined a three-phase model of surviving, pivoting/adapting, and thriving. Participants learned tools for conducting competitor analyses and reworking their product offerings. They worked in breakout groups to apply these tools and get feedback. The webinar emphasized the need for ongoing review of market trends and strategies as restrictions are lifted and businesses look to recover and capitalize on opportunities from what they've learned.
Russell Cummings provides tips for setting goals and developing an action plan for 2019. He discusses reflecting on strengths and weaknesses from the previous year. The document outlines developing 3-4 key goals or "Big Rocks" for the new year linked to objectives. Strategies and actions are then developed for each goal, identifying who is responsible and target dates. Templates are provided for documenting the action plan. Tips are given for engaging employees in the planning process through input sessions and planning days. Additional support options are outlined for working through the planning process.
This document outlines an agenda for a webinar on making the most of opportunities. The webinar covers setting expectations with teams, giving good instructions, being mindful of opportunities, and collecting information. Tips are provided for setting expectations in writing, engaging teams, focusing on tasks not methods, and ensuring resources. Good instruction involves explaining purpose, logical steps, feedback, responsibility, and follow up. Feedback should be both positive, praising specifics and context, and negative, reprimanding facts and encouraging changes. The webinar encourages keeping an open mind, listening to self talk, understanding concepts, and looking at innovation across industries. Information from the event can be collected through photos, notes, shared notebooks, and daily
Russell Cummings hosted a webinar on innovative thinking and decision making. He discussed asking great questions by focusing on purpose and intent, as well as framing questions clearly and following up. For making good decisions, he outlined defining the problem, gathering information, defining alternatives, criteria for evaluation, selecting an option, and reflecting on the process and outcome. Participants were asked to identify personal "shackles" and "shields" holding them back from potential. The webinar provided tools for reflective practice over the holidays to improve performance in 2019.
The webinar covered planning for 2019 sales, including developing a sales canvas and 90-day plan. It discussed sales competencies and the challenger sales method. Attendees were given homework tasks including creating a sales canvas and 90-day plan, identifying strengths/areas for improvement, and reading The Challenger Sale book. The goal is to help attendees improve their sales performance and planning in the new year.
The document appears to be notes from a sales training workshop conducted by Russell Cummings of Shifft for employees of Lowes. It covers various topics related to sales such as the changing business environment, challenger sales, sales mindset, competencies, resilience, time management, and developing a plan. Most of the document consists of blank pages intended for participants to take notes.
This document outlines a sales training workshop conducted by Russell Cummings. The workshop covered topics such as the changing sales environment, spot buying trends, high performance sales skills and building sales resilience. It provided exercises for participants to assess their business environment, identify their competitive advantages, craft discovery questions and build sales packages. Cummings emphasized developing a challenger sales mindset and using a tailored, consultative sales approach focused on teaching customers. Participants were encouraged to strengthen competencies like customer knowledge and develop personal resilience strategies.
This document outlines a sales training workshop conducted by Russell Cummings. The workshop covered various topics related to high performance sales such as the changing sales environment, spot buying trends, the challenger sales model, building trust and resilience. It also provided exercises for participants to assess their own sales competencies, time management, and creating an action plan. The workshop emphasized developing a growth mindset and emphasized the importance of teaching customers, tailoring the message to individual needs, and taking control of the sales process.
The document outlines the role, responsibilities, and key competencies of a Business Unit Coordinator position at a company. The Coordinator is responsible for managing business unit operations to ensure growth, profitability, and shareholder expectations. Key responsibilities include developing budgets and analyzing financial performance, building and managing a team, ensuring compliance with laws and managing risk, creating business plans, and overseeing safety. The goal is to improve productivity while maintaining quality standards.
This document outlines a job role including internal and external relationships, key tasks, competencies, inputs, and outputs. The position title and date are not provided due to placeholders in the document. The purpose and specific responsibilities of the role are not clearly defined.
This role profile outlines the tasks and competencies for a <Position> position. The role will work internally with other teams and externally with clients. The <Position> is responsible for various tasks to achieve the purpose of the role and produce key outputs while utilizing necessary inputs.
The document outlines tips for planning and onboarding team members. It discusses making planning a daily ritual using one system like a bullet journal. Strategic plans should cover 3-5 years while 90 day plans cascade down from annual operating plans. Onboarding involves getting new employees up to speed quickly through role profiles, administration processes, and a coaching approach that varies by person. Coaching keys include instructing, motivating, trusting, supervising, and building skill and enthusiasm.
This document outlines a 7 step digital marketing blueprint. The 7 steps are: 1) develop a digital marketing strategy, 2) create a website that works, 3) implement email marketing, 4) optimize search engine optimization, 5) engage in social media, 6) expand into broadcast media, and 7) leverage tools, automation, and outsourcing. Each step provides key elements to focus on such as developing customer avatars, creating lead magnets, setting up auto-responders, developing a social media strategy, and measuring digital marketing performance. The goal is to acquire customer contact details and move prospects through nurturing processes to build trust and demonstrate capabilities.
This document outlines an agenda for a webinar on coaching team members, having difficult conversations, and finding waste. It discusses change management models, coaching skills, mapping difficult conversations, slowing down to speed up, the seven types of waste, and basic accounting definitions for profit/loss statements and balance sheets. Financial levers like price, costs, overheads, and sales volume are presented as ways to increase profits. Key drivers of cash flow are identified as sales, costs of goods sold, overheads, work in progress, debtors/creditors, and debt movements.
The document outlines the agenda and notes for a planning session. The agenda includes discussions around the current plan, strategic imperatives, team engagement, annual operating plans, and managing change. Notes provide additional context on topics like developing annual operating plans, the importance of change readiness and capabilities, and tips for improving time management. The overall purpose is to review progress, determine next steps, and provide strategies and tools to improve performance and change management.
To Export or not to Export? Growing an export market for your businessTo Expo...Russell Cummings
The document discusses factors to consider when determining export readiness and provides a framework for evaluating potential new export markets. It outlines a four gate process for initial market assessment, feasibility analysis, detailed market evaluation, and rollout planning. Key factors for export readiness include domestic market performance, production capacity, financial strength, and international experience. The document recommends rating these factors and prioritizing the three lowest scores to focus on. It also provides examples of how to research potential new markets and build financial models to estimate export costs, margins, and minimum order volumes.
10 Must Have Capabilities for Business Leaders in 2017Russell Cummings
This webinar explores the 10 must-have capabilities of business leaders in 2017 to ensure that you develop not only yourself as a leader for today but ensure that you have a strong leadership team alongside you.
10 Must Have Capabilities for Business Leaders in 2017Russell Cummings
This webinar explores the 10 must-have capabilities of business leaders in 2017, shows you how to develop a Personal Development Plan for key leaders in your business and focus on the capabilities that will drive your business in 2017
In this short 30 minute webinar, Russell will cover the essential elements of finding, hiring and working closely with a Virtual Assistant to improve your productivity and theirs.
In this short 30 minute webinar, Russell will cover proven, simple tools, techniques and concepts that you can directly apply to become more productive in your day.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Call8328958814 satta matka Kalyan result satta guessing➑➌➋➑➒➎➑➑➊➍
Satta Matka Kalyan Main Mumbai Fastest Results
Satta Matka ❋ Sattamatka ❋ New Mumbai Ratan Satta Matka ❋ Fast Matka ❋ Milan Market ❋ Kalyan Matka Results ❋ Satta Game ❋ Matka Game ❋ Satta Matka ❋ Kalyan Satta Matka ❋ Mumbai Main ❋ Online Matka Results ❋ Satta Matka Tips ❋ Milan Chart ❋ Satta Matka Boss❋ New Star Day ❋ Satta King ❋ Live Satta Matka Results ❋ Satta Matka Company ❋ Indian Matka ❋ Satta Matka 143❋ Kalyan Night Matka..
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf46adnanshahzad
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Profiles of Iconic Fashion Personalities.pdfTTop Threads
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
4. Step #1: Define the
Customer Issues
Step #2: Brainstorm
potential elements
Step #3: Use these
to create a unique
product, service or
offer
Product Surround
11. What are we seeing in the current
environment?
12. Exercise: Business Environment
Analysis
Suppliers Our Industry Channels/Direct
Customers
End Consumers
What changes are occurring in your sector that we need to be aware
of moving forward into 2019?
13. “If organisations, that depend on B2B Selling to be successful,
continue to utilise out-dated Sales models they will fail to realise their
full potential and will, in many cases, face extinction.”
Quote from Sales Shift 2020 from Banjar Group
The Shift in Sales
15. • Greater business complexity and uncertainty is driving a shift in the way
customers buy
• Shift from Solution selling to Insight selling and beyond
What is the Shift in Sales?
16. Rise of the ‘Challenger’
salesperson
Source: Straligence, Adapted from CEB, The Challenger Sale, Arlington VA, 201
17. (44 attributes were tested)
1. Offers unique perspectives
2. Strong two-way communicator
3. Knows customer’s value-drivers
4. Knows the economic drivers
5. Confident in talking money
6. Can diplomatically pressure the customer
Challengers Key Attributes
18. • 19% of loyalty comes from your brand /
company
• 19% of loyalty comes from service delivery
• 9% of loyalty comes from price/value
• 53% of loyalty comes from the sales
experience
B2B Customer Loyalty
19. 1. Teach
– Challenge assumptions
– Provide fresh insights about their market
– Genuine interest in the market
2. Tailor
– Knows customers value drivers
– Communicate the sales message to the context of the
customer and individual you are dealing with
3. Take Control
– Understand risk aversion of customers but still provide a clear
process for making a decision
– Spread relationships wider in an organisation to influence
decision making
– Comfortable discussing money
Challenger Sales person
defined by 3 behaviours
22. Exercise:
Spot
Buying?
Reasons
Outcomes
Why?
1. What reasons do our
clients give or have for
moving to a spot buying
approach?
2. What outcomes are
they expecting?
3. Why are they doing
this? What is their
underlying motivation?
Use 5 Why’s technique to
answer the last the Q3 –
the Why question.
24. The current gaps in
sales
CSO Insights Report 2018
The growing Buyer-Seller Gap
25. A. Sellers meet
- don't exceed
expectations
B. Sellers not
valued as
problem solvers
C. Seller not
engaged until
needs
identified and
options refined
D. I see only a
little difference
between Sellers
E. Seller meets
buyers
expectations
Trapped
in an
apathy
loop
26. Understand my business.
Know me
Demonstrate excellent
communication skills
Give me insights and
perspective
Focus on post-sale
What
Buyers want
33. Dealing with the volume of
customers
• “Not all customers are equal” so grade them and service accordingly
• Different “Call Cycles” or “Contact Programs”:
• A Customers – more personal contact. Regular calls and/or visits
• B Customers – less personal, more electronic e.g. Personal Video
• C Customers – minimal personal, more group electronic
35. • 19% of loyalty comes from your brand /
company
• 19% of loyalty comes from service delivery
• 9% of loyalty comes from price/value
• 53% of loyalty comes from the sales
experience
B2B Customer Loyalty
37. • 19% of loyalty comes from your brand /
company
• 19% of loyalty comes from service delivery
• 9% of loyalty comes from price/value
• 53% of loyalty comes from
the sales experience
B2B Customer Loyalty
38. Exercise: What is our competitive
advantage from a sales perspective?
From a sales perspective:
• What do we do that adds value to customer?
• And, we do better than the competition?
43. • Review and update your client or prospect
research.
• Review current industry issues and trends
• Link and connect with them on LinkedIn, follow on
Twitter. Read latest 5 posts.
• Based on your understanding of them – build
potential packages and pricing.
• Think through your potential Discovery Questions.
Pre-work
44. Teaching & Listening
• Statement: These are 3 things/trends we are
seeing from our clients
• Question: Are these impacting your business?
What is the impact?
45. Exercise:
What are some industry insights?
3 things that we can teach a client in X industry
62. Bill Gates Dec 15 review of book: Mindset (Carol Dweck)
“In experiment after experiment, Dweck has shown that
the fixed mindset is a huge psychological roadblock—
regardless of whether you feel you were blessed with
talent or not. If you have the fixed mindset and believe
you were blessed with raw talent, you tend to spend a lot
of time trying to validate your “gift” rather than cultivating
it. To protect your self-identity as someone who’s super
smart or gifted, you often steer clear of tough challenges
that might jeopardize that identity. Here’s how Dweck
puts it: “From the point of view of the fixed mindset,
effort is only for people with deficiencies…. If you’re
considered a genius, a talent, or a natural—then you have
a lot to lose. Effort can reduce you.””
https://www.gatesnotes.com/Books/Mindset-The-New-Psychology-of-Success
What you believe affects what
you achieve
69. Think of an exciting opportunity you have in your area
of the business and apply the Belief Behaviour model
Belief Behaviour Model
How do I
change?
70. Belief Behaviour Example
Scenario
Activating
Event
Belief Behaviour Consequence
Negative
Mindset
Loss of Sale I’m a lousy
sales person
Avoids sales
calls
Low sales
Positive
Mindset
Loss of Sales Its part of the
process
Ramps up
sales activity
More sales
71. Takeaway Exercise
Think about an Event that you don’t
respond well to:
• What are the beliefs that run through
your mind?
• What behaviours do they encourage?
• What is the consequence?
• What belief do you need to replace?
72. Affirmations -
Replacing poor beliefs
• Create simple list of statements that
affirm the positive beliefs you aspire to
• max. 10 statements
• Add them to all your devices
• Stick them in prominent places“
• Examples:
• “I have a strong and powerful pipeline”
• “I win the majority of my quotes”
74. URGENT NOT URGENT
I
M
P
O
R
T
A
N
T
N
O
T
I
M
P
O
R
T
A
N
T
1
Trivia
Some Mail
Some phone calls
Pleasant actions
Time Wasters
Interruptions
Some phone calls
some mail
Pressing Matters
Popular Activities
Meetings
Reports
Crises
Pressing Problems
Deadlines
Build Relationships
Planning
Strategy
Training
Fitness
Family
Self
2
3 4
Covey
Category
2
76. MUST Do’s:
•Reduce wasted time on emails, web and social media
•Reduce amount of time with Team without reducing quality
•Increase time for strategy, marketing, sales and training
•Reduce hours worked
Travel not included
10 hrs per week
Productivity
45% chargeable
Personal days (excl
weekends)
3 days
My
Time
Audit
77. What are the 4 key
areas of activity that
you must focus on in
your business to be
successful?
Setup a “4
Things”
Framework”
78. My Daily Roster
1. Client work
2. Marketing & Sales
3. Strategy & Development
4. Build my capability
90. Exercise: Business Environment
Analysis
Suppliers Our Industry Channels/Direct
Customers
End Consumers
What changes are occurring in your sector that we need to be aware
of moving forward into 2019?
93. Understand my business.
Know me
Demonstrate excellent
communication skills
Give me insights and
perspective
Focus on post-sale
What
Buyers want
94. • 19% of loyalty comes from your brand /
company
• 19% of loyalty comes from service delivery
• 9% of loyalty comes from price/value
• 53% of loyalty comes from
the sales experience
B2B Customer Loyalty
95. Key Components –
Challenger Sales Process
Build Rapport
Teach and Listen
Discover – SPIN Questions
Reframe
Ask for the business
100. Planned Activities for 2018/19
• Notes and videos on elements of today - webpage
• 5 x webinars on sales topics – every 2 months
• First webinar lateNov/earlt December 2018
• Training Session – next October
106. 1. Teach
– Challenge assumptions
– Provide fresh insights about their market
– Genuine interest in the market
2. Tailor
– Knows customers value drivers
– Communicate the sales message to the context of the
customer and individual you are dealing with
3. Take Control
– Understand risk aversion of customers but still provide a clear
process for making a decision
– Spread relationships wider in an organisation to influence
decision making
– Comfortable discussing money
Challenger Sales person
defined by 3 behaviours
107. Takeaway: Build possible
Packages for different
scenarios
• Based on your understanding of the client build
a package of products and services.
• What objections could they have?
• How can you overcome the objections or
modify the Package in each case?