Getting rejected is no fun. There is one simple thing you can do to keep the relationship going and open for future opportunities... Read the full blog: https://www.psychopps.com/pages/9751-the-1-simple-thing-you-must-do-when-a-customer-says-thanks-but-no-thanks Visit us online: www.PsychOpps.com

1. “THANKS
BUT NO
THANKS”
T H E 1
S I M P L E
T H I N G Y O U
M U S T D O
W H E N A
C U S T O M E R
S A Y S ,

2. As the professional selling the
product or service, there is one very
small but major thing that you can
do to salvage (or extend) the
relationship when a customer says,
“No thanks” or “Not right now.”
Not doing this small thing, will
guarantee the relationship you have
built will be severed.
T H E S A L E S P R O C E S S
( P A R T I C U L A R L Y F O R T H E
P E R S O N S E L L I N G ) C A N B E
E M O T I O N A L A N D
E X H A U S T I N G . I T S V E R Y
E A S Y T O G E T C A U G H T U P
I N T H E P A S S I O N O F I T A L L .
THE
ONE
THING

3. ONE SMALL ACTION
W H A T I S T H I S
E M P O W E R E D - P A R T N E R S H I P S . C O M
T H A T M A K E S A L L T H E
D I F F E R E N C E ?

4. RESPOND
Yep,that’sright.
Whentheprofessionalwhoisintheseatoftheseller,respondstoa“nothankyou”or“notright
now”fromacustomerwithasimple,“noproblem,I’dbehappytohelpyouinthefuture”,itshows
thecustomerthatyouarenotjudgingthemorhurtbytheirrejection.
Itdemonstratestothemthatyouareamentallystrongindividualandyouarecomingfroma
placeofabundance,notscarcity(nomatteryouractualsituation). Also,youasthesellerwill
continuetobeavailabletothemif/whentheyarereadytomoveforward.
Thisverysmallandsimplecationmakesallthedifferenceintheworld.
E M P O W E R E D - P A R T N E R S H I P S . C O M

5. WHAT HAPPENS
I F Y O U D O N ' T R E S P O N D ?
E M P O W E R E D - P A R T N E R S H I P S . C O M
B y n o t r e s p o n d i n g , y o u w i l l g u a r a n t e e t h a t t h i s c u s t o m e r
w i l l n o t h a v e a n y i n t e r e s t i n w o r k i n g w i t h y o u g o i n g
f o r w a r d . A l a c k o f t h i s r e s p o n s e , s h o w s t h e c u s t o m e r
t h a t y o u l i k e l y o n l y h a d y o u r o w n s e l f - i n t e r e s t s i n m i n d ,
a s o p p o s e d t o t h e c u s t o m e r ’ s b e s t i n t e r e s t .
S o m e t i m e s , ( u s u a l l y i n t i m e s o f p a r t i c u l a r s c a r c i t y ) a
p r o f e s s i o n a l l o o k i n g t o s e l l a s e r v i c e o r p r o d u c t w i l l
r e a c h o u t l a t e r t o t h e s a m e c u s t o m e r t o a t t e m p t t o r e -
e n g a g e t h e m . T h i s a l m o s t n e v e r w o r k s .
C u s t o m e r s r e m e m b e r h o w y o u t r e a t e d t h e m a n d w i l l
r e s p o n d t o y o u , i n k i n d .

6. DON'T BURN
THE BRIDGE
Canyouthinkofasingletimewhenyouboughtsomethingfrom
someonewhoyoufeltonlywantedtosellyouaproductor
servicefortheirownself-interest?
Itsmorethanlikelyyouransweris“no.” Nooneisinterestedin
buyinganythingfromsomeonelikethat.
E M P O W E R E D - P A R T N E R S H I P S . C O M

7. SO, THE NEXT TIME YOU GET
REJECTED BY A POTENTIAL
CUSTOMER, DO THIS
ONESIMPLEACTION
E M P O W E R E D - P A R T N E R S H I P S . C O M
YOU MAY BE SURPRISED AT THE
REACTIONS YOU GET AND THE
RELATIONSHIPS THAT DO LOOP BACK
AROUND FOR YOU.

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