Leading organizations carefully manage important value creation and support processes. They translate customer requirements into product requirements early in the design process. They ensure quality is built into products and services through appropriate engineering tools during development. Leading organizations also define supplier performance requirements and develop partnering relationships. They continuously improve processes to achieve better quality and performance.

1. THC3
Prepared by: Genevieve L. Cavaiani

2.  They define and document important value creation
and support processes and manage them carefully.
 They translate customer requirements into product
and service design requirements early in the design
process, taking into account linkages between
product design requirements and manufacturing or
service process requirements, supplier capabilities,
and legal and environmental issues.
Leading Practices

3.  They ensure that quality is built into products and
services and use appropriate engineering and
quantitative tools and approaches during the
development process.
 They manage the product development process to
enhance cross-functional communication, reduce
product development time, and ensure trouble- free
introduction of product and services.
-

4.  They define performance for suppliers, ensure that
requirements are met, and developing partnering
relationship with key supplier as and other
organizations. CORNING CLASSIFY SUPPLIERS:
 LEVEL 1-suppliers have direct impact on customer
satisfaction
 LEVEL2- suppliers are important but do not have
direct linkage to customer satisfaction
 LEVEL3- suppliers provide commodity-like products

5.  They control the quality and operational performance
of key processes and systematic methods to identify
significant variations in operational performance and
output quality, determine root causes, make
corrections, and verify results.

6.  They continuously improve processes to achieve
better quality, cycle time and overall operational
performance

7. PROCESS KEY REQUIREMENTS KEY MEASURES
REGISTRATION TIMELESS TIMELESS
REGISTRATION
CHECK IN ACCURACY,
COMMUNICATION
HOUSEKEEPING FAST & EFFICIENT,
COMPETENT
CHECKING OUT PROFESSIONAL SKILL,
APPROPRIATE
UTILIZATION,
ASSISTNACE AND
CLEAR DIRECTIONS
Process requirements and measures

8.  Comprehensive performance evaluation process
 Quality network
 Standing problem solving team
 Quality improvement team
 Strategic quality planning
 Streamlining process
 Process improvement
CROSS SECTION TEAM TO IDENTIFY
AND CORRECT PROBLEM AREAS:

9.  They innovate to achieve breakthrough performance
using such approaches as benchmarking and
reengineering.
 They plan and ensure continuity of operations in the
event of an emergency.