The document provides an overview of Sprint Enterprise Training on supporting Motorola mobility devices. It discusses the Enterprise Support Team's test labs and support portal, comparisons of Exchange ActiveSync and Good middleware, EAS policy settings in Exchange 2007, features of XPRT and Photon 4G devices like remote wipe and encryption, advanced VPN configuration, and contact information for enterprise support.

2. Overview

3. Test Lab / Business Ready Support Portal / FAQs

4. BES/Good Comparison

5. Exchange ActiveSync (EAS) in Exchange 2007

6. Usage restrictions per EAS policy settings

7. XPRT and Photon 4G devices – MOTO Advantages:

8. Remote Wipe via console Exchange 2007

9. Encryption

10. Proxy Settings

11. Advanced VPN

12. Q&A

14. Enterprise Active Sync administration for mobile devices including Good, Blackberry, Microsoft mobile phones

15. Windows 2008/2003/2000

16. Active Directory configuration and administration

17. DHCP server

18. DNS server administration

19. SSL & Data Encryption

20. SQL Server implementation and administration (2008 & 2005)

21. System Center Configuration Manager; Implementation and administration (SCCM 2007)

22. Mobile device management

23. VPN & Wireless network configuration

24. Security Certificate management

25. Enterprise Security Compliance

26. Microsoft IIS Web/FTP Sever

27. Storage Area Network (HP EVA/MSA)

28. VMware

29. VoIP (Cisco CME 4.2)

30. Optical networking, switching/bridging (VLAN, Spanning Tree)We can talk peer to peer with IT Admins

31. Enterprise Support Team Overview: Test Lab Test Lab with Exchange 2003, 2007, 2010 servers Three server environments for testing: Stable: Built to Microsoft best practices. Used to test products in the field Development: Test against upcoming MRs, platforms, dynamic environment allows us to mimic customer settings Research: Test against new technologies and other platforms i.e. Zimbra, Kerio, SCMDM, McAfee EMM Test against comprehensive use cases Demos to support sales

32. Enterprise Support Team Overview: Business Ready Support Portal Find support documentation Open tickets for support FAQs White Papers IT Admins can open tickets for support on any enterprise concern http://motorola-enterprise.custhelp.com/

34. Good client can be added to mobile device

38. Exchange 2007 Sample EAS Configuration Password/Security Settings

39. Exchange 2007 Sample EAS Configuration Password/Security Settings

40. Exchange 2007 Sample EAS Configuration Password/Security Settings

41. Exchange 2007 Sample EAS Configuration Password/Security Settings

42. Exchange 2007 Policy Assignment to Mailbox

43. Exchange 2007 EAS Settings via Powershell

45. Allow camera

46. Allow Wifi

47. Allow Internet sharing from device

48. Allow remote desktop from device

49. Allow desktop synchronization

52. Allow consumer mailSee FAQ 68930 for details

54. Encryption

55. Proxy Settings

57. Exchange 07 Outlook Web Access(OWA) Remote Wipe

58. XPRT Local Wipe/Factory Reset Screen Shots

59. Data encryption scenarios Data encryption supports two modes: Manual Mode The user may encrypt files on the phone and/or memory card via two settings inside of “Location & security settings”. EAS Policy An Exchange administrator can require the user to encrypt files on the phone and/or memory card. Phone files are batch encrypted. Memory card files are encrypted on the fly. Only files that are saved to the memory card after the setting was enabled are encrypted.

60. Manual encryption (Phone files) Phone reboots and encrypts phone files Next time user visits the settings area, “Encrypt device data” is turned “on”.

61. Manual encryption (Memory card files)

62. Encryption via EAS policy

63. Encryption via EAS policy Phone reboots and encrypts phone files Next time user visits the settings area, the policy-driven encryption settings are disabled.

64. Postponing encryption via EAS policy User can postpone the policy in order to be able to schedule the encryption process to a time when it is more convenient. In the meantime access to the Exchange account that caused the encryption policy request will be suspended. Note: the option “indefinitely” no longer exists.

65. XPRT Wi-Fi Proxy Settings On the XPRT device under Wireless Networks: Select and Hold on Wireless Network

66. Advanced IPSec VPN VPN client is based on QuickSec client from industry leading security company Authentec (former Safenet) Multi-headed IPsec VPN client, i.e. not tied to one particular brand of gateways Supports all main VPN-related RFCs, so is able to connect to many different IPsec compliant gateways: QuickSec based products (QuickSec Server, Clavister, Stonesoft, ALU etc.) Cisco ASA and Cisco VPN Concentrator Juniper Checkpoint Racoon SonicWALL Netgear StrongSwan Windows Server Split Tunneling support Allows to optimize network traffic and avoid using proxy to enable Internet access when VPN is up Both 3G and Wi-Fi support

67. Advanced IPSec VPN Manually initiated and terminated VPN connections Connections that can be automatically enabled when the client is loaded Full IKEv1 and IKEv2 support NAT-T Mode Config XAuth Wi-Fi and 3G connections Pre-shared secret and certificate based authentications L2TP support Multi-subnet support Configuration file load and save Template based configuration

68. Advanced IPSec VPN

69. Advanced IPSec VPN

70. Advanced IPSec VPN Name: Template: one of the ten preloaded templates or customized template VPN Server Pre Shared Key Type

72. PSK v1 (AES, xauth)

73. PSK v1 (AES, xauth, aggressive)

75. Advanced IPSec VPN Username Password Internal Subnet IP

76. Advanced IPSec VPN

77. Advanced IPSec VPN

78. Advanced IPSec VPN

79. Advanced IPSec VPN Other useful resources: FAQ on Motorola Portal: How do I setup VPN on my phone with a Cisco gateway?https://motorola-enterprise.custhelp.com/app/answers/detail/a_id/59152/kw/vpn How do I setup VPN on my phone with a Juniper gateway?https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/69189/kw/vpn/p/30%2C6720%2C8042 Authentec VPN Client Guidehttps://motorola-enterprise.custhelp.com/ci/fattach/get/252657/1291299291/redirect/1

81. Today’s Presenters:

82. Michael Schneck (Exchange)

83. Bin Liu (Advanced VPN)

84. Live Support

85. 8AM- 8PM EST M-F USA

86. 800 617 2403

87. Opt #4 for Enterprise Technical Support

88. Email Support

89. 24 X 7 Online Support via Portal

90. Common Issues/Recommendations

91. FAQ’s

92. Whitepapers

93. Set-Up Instructions

94. Links to Business-Ready Motorola Forums

95. Trouble ticket submissions for call back

96. http://motorola-enterprise.custhelp.com/

97. https://motorola-enterprise.custhelp.com/app

98. https://supportforums.motorola.com/community/google-android/android_for_business