John Terrill was asked to manage the Technical Services Division of DGL International, which was the highest paid but least productive division. He found that the engineers were dissatisfied with preparing reports that no one read. He had the reports sent directly to him instead, and they piled up unused for a month. He then showed this to the president and suggested the engineers' time could be better spent on brief monthly reports instead.

1. DGL INTERNATIONAL REFINERY EQUIPMENT MANUFACTURER LEADERSHIP

3. It was found out that the Technical Services, with 20 engineers was the highest paid, best educated and least productive division in the company. So it was instructed to Terrill to “Turn it around”.

4. After interacting with the employees of the Technical Division, he found out that the employees were not satisfied with the work assigned to them. They had to prepare reports which according to them, no one would read.

5. So he promised that he’ll try to solve the problem and that he will try to keep the top management off their backs too.

6. So, he ordered that all the reports be turned in daily to his office rather than mailed to headquarters. These reports piled up on his desk in the coming three weeks, during which no one called for checking these reports.

7. He called a meeting in the president’s office, in which he showed that all the reports that the Technical Division had prepared were on his table for the past one month and no one asked for these reports.

8. Therefore he suggested that the engineer’s time could be utilized in a more productive manner and that one brief monthly report from his office would satisfy the needs of other departments.1 2 3 4 5 6 7 8 9 10

9. L EADERSHIP CHARACTERISTICS OF TERRILL 12 3 4 5 6 7 8 9 10

11. Allows the employees to set forth their problems.

12. He finds ways to solve these problems and take the best possible decision.Democratic LEADERSHIP STYLE Laissez-faire Autocratic In democratic leadership style, the leader must be able to communicate that decision back to the group to bring unity. Democratic leadership offers a great deal of flexibility to adapt to better ways of doing things. 12 34 5 6 7 8 9 10

13. HOW TO BE EFFECTIVE IN THIS POSITION (conclusion) 1 2 3 4 5 6 7 8 9 10

14. 1ST QUESTIONS What leadership style did John Terrill use? What was his primary source of power? 1 2 3 4 5 6 7 8 9 10

16. Allows the employees to set forth their problems.

17. He finds ways to solve these problems and take the best possible decision.

18. His primary source of power was his focus on employees issues.Democratic LEADERSHIP STYLE 12 3 4 5 6 7 8 9 10

19. 2ND QUESTION Based on Hersey Blanchard theory, should Terrill have been less participative? Explain. 1 2 3 4 5 6 7 8 9 10

20. ANSWER According to Hersey & Blanchard Theory, he showed selling leadership style i.e. (high task, high relationship) as the case shows that the employees or followers were showing R2 state of readiness i.e. unable-willing. So, if he would have not been participative i.e. been involved in finding the employee problems, then he would not have been able to come out with a solution which in that casecould have led to the deterioration of the willingness of the employees. 1 2 3 4 5 6 7 8 9 10

21. 3ND QUESTION What leadership approach would we have taken in this situation ? 12 3 4 5 6 7 8 9 10

22. ANSWER DEMOCRATIC LEADERSHIP 1 2 3 4 5 6 7 8 9 10