Over 70% of organizational opportunities come from process deficiencies. The top reasons for broken processes include processes not being defined, followed, or understood, as well as customers, suppliers, and performance not being properly understood or measured. Processes are also often not linked to strategy, full of waste, and cumbersome to execute, with unclear ownership.

1. OVER
OF
70%
ORGANIZATION
OPPORTUNITIESCOMEFROM
PROCESSDEFICIENCIES
LBS
PROCESSNOTDEFINED
PROCESSNOTFOLLOWED
PROCESSNOTUNDERSTOOD
CUSTOMERNOTUNDERSTOOD
SUPPLIERNOTUNDERSTOOD
FULLOFWASTE NOTLINKEDTOSTRATEGYPERFORMANCENOTMEASURED
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TOPREASONSFOR
BROKENPROCESSES10
CUMBERSOMETOEXECUTE
21 3
98 10
4 5
6 7
PROCESSNOTOWNED
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