Zetta Consulting is an experienced global consulting firm that provides services such as custom development, managed services, and development services across different technologies and industries. They have over 100 years of combined technical experience among their team of consultants, engineers, architects and project managers located across several regions. Zetta Consulting works with various technologies and products including their Z-Edge edge AI platform and provides services such as assessments, installations, optimizations, and managed support.

1. Our Expertise At The Heart Of Your Organization
July 2022
ZETTA
CONSULTING

2. We have an experienced global services team for custom development as well as managing several platform vendors
in the technology industry
CONSULTANTS ACROSS DIFFERENT REGIONS OUR CONSULTANTS CAN SUPPORT WITH…
Assessment & Planning
Installation & Configuration
Technical Analysis
Sizing, Scaling & Performance
Build, Operate & Maintain
Performance Improvement
Data Related Services
Troubleshooting
UI & Dashboards
Managed Services
Industry experts
since 2017
100's of years of combined
technical experience
100's of combined technical
projects completed
2
Project
Managers
8
Technical
Engineers
2
Technical
Architects
10
trained
consultants
…and growing…
A total of
Ireland
France
United States*
India
*Under development
W H Y Z E T T A C O N S U L T I N G

3. A F E W T E C H N O L O G I E S & P R O D U C T S W E W O R K W I T H

4. Z-EDGE

5. Z-EDGE is a universal edge AI plug and play system built to deploy, automate and manage your edge AI devices
intelligently. Manage your edge devices using our state-of-the-art tool.
A RICH USER-FRIENDLY INTERFACE SOME SALIENT FEATURES
Seamless Edge Device Connectivity
Click & Deploy AI For Edge
Easy Data Normalization & Analysis
Device Interoperability
Ready To Deploy Applications
Centralized Management
Vendor Agnostic Plug & Play
High Grade Data Security
Easy To Scale
Connect Any Device to Any Infrastructure
CONNECT WITH THE
WIDER ECOSYSTEM
We let you connect to
unlimited combination of
standards
.. and to a very large choice
of back-end applications
+5
Packaged
Use Cases
5
Core AI
Services
+4
Application
Services
10
devices
services
…and growing…
A total of
W H A T I S Z - E D G E
. . . . .

6. MANAGED SERVICES

7. M A N A G E D S E R V I C E S
Supporting Clients Across
Several Sectors
100s of tickets
resolved
100% SLA
Compliant
Specialized
Expertise
Oil & Gas, Pharma, Retail,
Manufacturing etc. Monthly Proven track record Data & related technologies
Cross functional & Multi
disciplinary teams
Deep & long-term experiences
in related fields
ITIL Standards
We follow ITIL Standards in all
our projects
EUROPE & AMERICA
6 Support
Consultants
ASIA
8 Support
Consultants
• Help desk/Service desk
• Customer Communication
• Incident support & questions answered
• L2 Escalations
• Deep product support
• Issue replication & testing
• Complex issues trouble shooting
• Fixes and remediation
• L3 Escalations
• Developer level support
• Escalation to product support
when needed

8. M A N A G E D S E R V I C E S - A N E X I S T I N G C L I E N T S ’ U S E C A S E
Coverage:
9am – 5pm CET during business days in Europe & North America
Support:
• Incident Management
• Handle and resolve issues that occur in the system.
• An issue represents a singular independent interruption and/or malfunction of the service/system.
• An Incident is resolved when a fix that is provided stops the interruption and/or malfunction.
• Problem Management
• Process that takes care of handling the problems that happen in the system.
• A problem is the cause that creates incident(s) in the system.
• This normally requires further investigation and troubleshooting.
• The resolution of a problem happens when the root cause is found, and it will solve the Incidents that were caused by it.
• Event Management
• Handling events that are triggered by the monitoring tool.
• These events can represent a change of state of the component being monitored.
• An event can lead to the creation of an Incident to address a potential issue that needs to be solved.
We use Jira as our Ticketing System, and tickets are addressed based on their priorities and severities. Product issues are raised with the product
organization in their own ticket system when required.

9. M A N A G E D S E R V I C E S - I N C I D E N T R E P O R T T I M E S
Reaction Time
• Defined as the time that it takes Zetta Consulting to acknowledge receipt of a documented Incident
Response Assignment Time
• Defined as the time that takes Zetta Consulting to assign a team member to an Incident and start working on it
Severity
• Defined as the measure of the impact that an Incident has on the solution. These are the different levels:
• P1. The supported application is totally unusable. Customer’s business is severely impacted.
• P2. The supported application is partially unstable or unusable. Customer’s business is significantly impacted.
• P3. Low impact to Customer’s overall business. Primary functionality or key features of the supported application are not impaired.
• P4. No business impact or loss of key features
Reaction Time and Response Assignment Time do not include hours outside the coverage window of 9am – 5pm CET during EU or North America
business days
Incident Severity Reaction Time Response Assignment Time
P1 1 hour 2 hours
P2 4 hours 8 hours
P3 8 hours 16 hours
P4 16 hours 24 hours

10. DEVELOPMENT SERVICES

11. D E V E L O P M E N T S E R V I C E S - A P P R O A C H
Business Workshop
Brainstorming
Use case Diagnostic
Roadmap
Use case Prioritization
Process Diagnostic
Recruitment
Preparation
Technical Workshop
Technology Training
IT Diagnostic
Deliverables &
Conclusions
Use case(s)
Execution

12. D E V E L O P M E N T S E R V I C E S – I D E A T I O N T O O W N E R S H I P
Identify New Initiatives
Jointly assess Initiatives with Data Accelerator
Jointly define MVP, create user stories, cross functional teams, create data science
skills matrix, obtain consensus on tools, technologies, use case prioritization
Agile Sprints : Federate & Streamline data science sprints
Release MVP
Transfer production use case ownerships to Business Units, Identify opportunities
learned & feed to New Initiatives
From
Ideation
To
Ownership
Business Unit 1 Business Unit N
Data Accelerator ….

13. D E V E L O P M E N T S E R V I C E S - P R O J E C T M E T H O D O L O G Y
Phase 1 : Audit Phase 2 : Action
t0 t0+4w t0+5w
Interviews + Workshops Federate & Activate Deliverables D2
Profile 2 : Manager
Profile 3 : DS, DE, DevOps
FT PT
PT FT
t0+12w
Agile Team 4
UC 1 Priority 3
DS, DE, DevOps,
UC Workflow Methodology
Agile Team 5
UC 4 Priority 2
DS, DE, DevOps,
UC Workflow Methodology
Agile Team 1
UC 5 Priority 1
DS, DE, DevOps,
UC Workflow Methodology
Agile Team 2
UC 2 Priority 5
DS, DE, DevOps,
UC Workflow Methodology
Agile Team 3
UC 3 Priority 4
DS, DE, DevOps,
UC Workflow Methodology
FT : Full Time
PT : Part Time
OD : On Demand
Profile 1 : Digital Transf. Director OD
Deliverables D1
Global Profiles
Manager
Product Owner
Chief Data Architect
Chief Data Scientist
Global Initiatives
Training
DS v/s DE v/s UC skills matrix construction
POC->PRoD pattern construction
Team Building
Best practices

14. D E V E L O P M E N T S E R V I C E S – D A T A Q U A L I F I C A T I O N
Source Description Structuring Extension Depth Temporality Frequency Accessibility Exploitability
Internal Web Logs - + + 5 years Real time + +++
Internal CRM +++ + + 5 years 1 month +++ +++
Internal Sales records ++ ? ? 5 years 1 day + ++
Forum Free text -- ? ? ? ? + -
Twitter Free text + +++ -- 1 hour Real time + -
Facebook
Graph data
Free text
- + + 1 minute Real time + -
SPOT Referential data +++ -- 2022, 2021 1 month 1 year +++ +++
Telecom
metadata
Logs - -- -- ? ? + +