Telecom companies can increase engagement & customer experience and open a new sales channel by digitalization of customer self care products. Mobile apps play a significant role in self care.

1. Customer Self Care

2. Inomera Research is a software
development and solutions company
Introduction
• Focusing on telecom, retail, e&m-
commerce and finance industries
• Operates in Turkey, UK, and middle
east
• More than 100 projects in mobile
business, e-commerce, finance, ERP,
CRM, ECM
• Experienced in product development
and owner of Netmera

3. We enable businesses to touch their
customers at the right time, with the right
content, at the right place.
We help you to touch your customers
Mission

4. Inomera Telecom Services
Netmera
Mobile App Engagement
Customer Self Care
Mobile app, web portal,
mcommerce
Telco APIs
API management and
monetization solution
SDP as a Service
Service delivery platform
as a cloud service
We help you to touch your customers

5. Inomera Telecom Services
Customer Self Care
Mobile app, web portal,
mcommerce
We help you to touch your customers
Build a better customer experience while
decreasing cost of customer service, and
increasing revenue

6. What do customers expect
from mobile operators?
What do mobile operators
expect?
• Better customer experience
• Decreased costs
• Increased ARPU
• Higher profitability
Customer Self Care

7. Which digital channels do you use for self care?
• Web Portal
• Mobile web portal
• Mobile apps

8. Which of these services do you give via self care?
Service Related
• Monitor and analyze account information and current usage
• E-Billing
• Browse & Review financial operations history
• Trouble ticketing
Sales Related
• Perform online top-ups and payments
• Easily access services and products available
• Opt-in / opt-out services
• Recommend services, tariffs, plans etc.
• E-Commerce for devices&accessories
• Announce campaigns

9. Better customer experience
So many customers
come to your touch
points with different
needs
Every product or
service should be
reachable from every
channel with similar
look and feel and with
a seamless experience

10. Use customer self care as a sales channel!
1. Know your customer
Many users are visiting your
digital customer self care, why
not make cross sales or upsell
with those customers?
As the first step, identify them
according to their segments,
behaviors, account information.
It is easy to do with NETMERA

11. Netmera Services
Segments &
Targeting
Engagement
Analytics
Push
Notifications.
CRM
Integration

12. Use customer self care as a sales channel!
2. Promote related products or services
Promote your products and
services thru mobile apps.
Send targeted push notifications.
Try rich media push notifications,
interactive push notifications or
Android image push notifications
to drive better engagement with
Netmera.
Try Avea Music

13. What does customers think about Netmera?
Sertan Eratay, Director of Digital Cahannels at
Turkcell
‘Mobile apps are increasingly important in our digital
strategy and the services provided by Netmera
significantly improved our daily active users and user
engagement of our apps. Using their cloud services
we were able to roll out and fine tune our campaigns.
The ability Netmera gave us to target
very accurately users or various segments was also
critical in this success.
The Netmera team are proactive and very quick to
respond to our demands. We plan to expand our
partnership with Netmera in additional apps and we
see significant value in the deployment of their
technology’.

14. Benefits
• Increase customer satisfaction
• Decrease customer service costs
• New sales channel
• Promotion channel
• Reduced amount of paperwork
• Faster commission processing
Better customer engagement. HOW?

15. Our customers
Inomera Research works with more than 50 companies. These are just some of our customers.
PARTNER

16. Get in touch to learn more about İnomera Solutions
Get in Touch +90 212 287 01 66
info@inomera.com
İstanbul
London