7 features of successful on demand apps, even after covidAResourcePool
Made by tech business visionaries, On-Demand Apps are intended to supply forefront consumer loyalty and experience. These applications, and the brands that use them, have only one message for their shopper – you need it, we get it to you – NOW.
7 features of successful on demand apps, even after covidAResourcePool
Made by tech business visionaries, On-Demand Apps are intended to supply forefront consumer loyalty and experience. These applications, and the brands that use them, have only one message for their shopper – you need it, we get it to you – NOW.
Mobile Self-Service: The Next Generation of Customer ServiceMichael Chou
Presented at Salesforce.com Dreamforce 2013
Presented by:
Michael Chou - Director of Product Management @ Salesforce.com
Daniel Walsh - Director of User Experience @ Salesforce.com
Guest Speakers:
Mary Pat O'Toole - Director of Sales Resource & Development @ Avis Budget Group
JP Regit - CoE Lead @ PwC
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
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From the 2015 Experience Lab: Digital Working in Concert. You can view the video recording of this presentation here: https://youtu.be/bf9kVCVj0M8
Everything has already been said about Uber. Or has it? Both fascinating and repulsive, closely watched by the media and politicians, the Californian unicorn’s growth model hasn’t been spared any sort of criticism.
And yet, valued at $68 billion, the firm mesmerizes VCs as never seen before and inspires every week countless articles, op-eds, infographics and columns – not including numerous bills… It’s because, just like the whole digital revolution, Uber questions every habit, system, model and belief.
In order to go beyond these debates, FABERNOVEL offers an analysis devoid of any political or ideological consideration, a study to understand Uber’s growth model – that we see as viral – and to delve as much as possible into its success factors.
If you’re interested in our work and you wish to organize a presentation for your team, just send us a message at hello at fabernovel.com
Two-thirds of Australians own smartphones and are accessing the web, watching video, engaging mobile apps, using location marking services, and accepting advertising in return for content.
I just dont get apps why are accountancy, ifa, and ifp firms launching smar...Dan Richards
Hundreds of firms are launching Apps for clients and prospects. They are experiencing increased referral generation, fantastic client feedback and terrfific PR and marketing with no more effort than they are already investing - indeed it often saves them and their clients time!
Yet many firms are still uncertain about the need or use of Apps for their firm and their clients. This webinar explores some of the context and direct experiences that firms are discovering and helps you make the decision whether an App and the use of mobile technology is indeed 'right' for your firm.
Mobile Self-Service: The Next Generation of Customer ServiceMichael Chou
Presented at Salesforce.com Dreamforce 2013
Presented by:
Michael Chou - Director of Product Management @ Salesforce.com
Daniel Walsh - Director of User Experience @ Salesforce.com
Guest Speakers:
Mary Pat O'Toole - Director of Sales Resource & Development @ Avis Budget Group
JP Regit - CoE Lead @ PwC
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
#1NLab15: Creating Digital Harmony – The Marketing Technology EcosystemOne North
One North Technical Strategist Pete Amundson walks us through the complicated web of today’s Marketing Technology Ecosystem. From content management systems to customer relationship management tools, there is a lot to consider when assembling your “ecosystem.” Pete gives some tips for getting started.
From the 2015 Experience Lab: Digital Working in Concert. You can view the video recording of this presentation here: https://youtu.be/bf9kVCVj0M8
Everything has already been said about Uber. Or has it? Both fascinating and repulsive, closely watched by the media and politicians, the Californian unicorn’s growth model hasn’t been spared any sort of criticism.
And yet, valued at $68 billion, the firm mesmerizes VCs as never seen before and inspires every week countless articles, op-eds, infographics and columns – not including numerous bills… It’s because, just like the whole digital revolution, Uber questions every habit, system, model and belief.
In order to go beyond these debates, FABERNOVEL offers an analysis devoid of any political or ideological consideration, a study to understand Uber’s growth model – that we see as viral – and to delve as much as possible into its success factors.
If you’re interested in our work and you wish to organize a presentation for your team, just send us a message at hello at fabernovel.com
Two-thirds of Australians own smartphones and are accessing the web, watching video, engaging mobile apps, using location marking services, and accepting advertising in return for content.
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Hundreds of firms are launching Apps for clients and prospects. They are experiencing increased referral generation, fantastic client feedback and terrfific PR and marketing with no more effort than they are already investing - indeed it often saves them and their clients time!
Yet many firms are still uncertain about the need or use of Apps for their firm and their clients. This webinar explores some of the context and direct experiences that firms are discovering and helps you make the decision whether an App and the use of mobile technology is indeed 'right' for your firm.
Industry experts say businesses who hire mobile app developers have Mobile Apps get 83% more conversion as compared to web-apps or websites.We are having a specialized & certified team of developers for varied mobile application platforms like iOS and Android.
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Experience our free, in-depth three-part Tendenci Platform Corporate Membership Management workshop series! In Session 1 on May 14th, 2024, we began with an Introduction and Setup, mastering the configuration of your Corporate Membership Module settings to establish membership types, applications, and more. Then, on May 16th, 2024, in Session 2, we focused on binding individual members to a Corporate Membership and Corporate Reps, teaching you how to add individual members and assign Corporate Representatives to manage dues, renewals, and associated members. Finally, on May 28th, 2024, in Session 3, we covered questions and concerns, addressing any queries or issues you may have.
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Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...Anthony Dahanne
Les Buildpacks existent depuis plus de 10 ans ! D’abord, ils étaient utilisés pour détecter et construire une application avant de la déployer sur certains PaaS. Ensuite, nous avons pu créer des images Docker (OCI) avec leur dernière génération, les Cloud Native Buildpacks (CNCF en incubation). Sont-ils une bonne alternative au Dockerfile ? Que sont les buildpacks Paketo ? Quelles communautés les soutiennent et comment ?
Venez le découvrir lors de cette session ignite
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Web and Mobile App Development: From responsive websites to intuitive mobile applications, Prosigns develops cutting-edge solutions that engage users and deliver seamless experiences across devices.
AI & ML Solutions: Harnessing the power of Artificial Intelligence and Machine Learning, Prosigns provides smart solutions that automate processes, provide valuable insights, and drive informed decision-making.
Blockchain Integration: Prosigns offers comprehensive blockchain solutions, including development, integration, and consulting services, enabling businesses to leverage blockchain technology for enhanced security, transparency, and efficiency.
DevOps Services: Prosigns' DevOps services streamline development and operations processes, ensuring faster and more reliable software delivery through automation and continuous integration.
Microsoft Dynamics 365 Support: Prosigns provides comprehensive support and maintenance services for Microsoft Dynamics 365, ensuring your system is always up-to-date, secure, and running smoothly.
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MyFirmsApp Live Product Demo UK
1.
2. • The control
panel will
appear similar
to the image
on the left
Using the control panel
• The control panel may
disappear, you will
need this panel to
appear so click the
orange button, click
‘View’, then uncheck
‘Auto-hide’.
If using a Mac If using Windows
3. • Please note: Audio is via sound on your PC or
device, please ensure speakers are on and audio
is turned up. Alternatively you can use the
telephone number provided on the system.
Sound & Best Webinar Experience
• Please turn off any apps or email
programmes for the best
experience.
5. Please use the questions box on the right side of your screen
Feel free to ask questions anytime
I will answer in real time or at the next appropriate
slot in the live webinar
Please use the
dialogue box
We love your questions
6. • 17 years+ serving the profession.
• 10,000+ 1:1 consultations
• International presenter & thought
leader.
Your presenter today
• £ millions of GRF revenue
generated for firms.
• Post PC, Mobile expert
• Operating globally
Daniel Richards
Head of Global Sales
7. App only global software business
Providing 24 hour global service – dedicated, expert team serving ..
More than 1000+ Accountancy firms
Making us the only Globally approved, endorsed, and accredited solution.
More than a quarter-of-a-million clients of other firms already use their App.
Trusted by national, regional, and small firms alike.
The UK’s leader…
8. Today’s agenda
To help you make an informed decision
By:
Reviewing market conditions
How accountants are being replaced
What you can expect from your App
How it makes you irreplaceable
And all painlessly easy using proven methodology
9. Your outcome
1. You make the decision not to launch an App
2. You need an App, but would prefer a follow up call
3. You want an App, and want to get started, you are in a
position to buy and want the very best package and price
for your firm.
Great news, I have an incredible offer for you
11. It’s custom software you download on your phone or tablet and press an icon to use.
For example; Sky, Facebook, LinkedIn, Uber, WhatsApp etc
Provides content, tools and messaging capability.
What is an App?
12. Your own firm’s custom App fully branded as yours, is given to clients and potential clients
Your icon is always on their home-screen and ready for them to press and engage with your
firm, your tools, your content and your messages
What is a custom App?
14. Your icon is always on their home-screen and ready for them to press and engage
your firm, your tools, your content and your messages.
‘You’ are always with them…
16. “We chose MyFirmsApp as we wanted to differentiate
as a firm and continue to be at the cutting edge of
technology with clients and prospects. Along with the
App, which has been created for us – we also chose a
marketing pack to help us easily promote and
distribute our new App. We were particularly pleased
that even before we began marketing it, we had won 2
clients who had found our App and enquired through
it! This has already paid for the App and we now look
forward to marketing it with earnest and enjoying the
results from that.”
Derek Mitchell
Taylor Viney & Marlow
17. make you
irreplaceable
You can become irreplaceable
increased
referrals
direct
enquiries
increased
customer
loyalty
hours of
time savedfuture proof
20. Data is collected and managed today more by mobile and Apps.
It flows easily from the client and their device, to the software
provider directly.
Too few firms are building their advisory services to compensate
and create greater value.
The game has changed!
The collection and flow of data has already made firms
replaceable; this will continue.
21. 86% of accountants and bookkeepers
could be replaced by robots
A report by management consultant McKinsey warned that 86% of
bookkeepers, accountants and auditing clerks could see their jobs
taken by robots.
22. Stuart chose to become irreplaceable…
The App will certainly transform the way in which
we communicate with our clients. Email
communication can often be lost in this day and age
of swelling mailboxes; the App ensures we can
deliver concise and relevant information, straight to
their smart phone.
More and more clients are performing accounting
and tax functions using a mobile device, and the
software vendors themselves are spending
significant resources developing their mobile Apps.
Our new App can blend with this and form a great
connection between the client, their accounting
software and their advisors.
Stuart Brandman
542 Partners
23. Unless you have your own App…
• You cannot be found in the App stores
which account for more searches now
than Google.
• The flow of data, and the
communication channel, is direct
between your client and the software
vendors.
• Your clients cannot refer your App,
rather a 3rd party software programme
they may use.
• You have no way to serve your clients in
the mobile and digital world they are
already operating in.
• You are apart from the digital
relationship, instead of the central
aspect of it.
• You lose control of that mobile and
software engagement and over
complicate life for clients and staff.
31. • Competitive area locally,
especially from larger firms
• Needed to make the type of
quality firm they were, tangible
• Needed tools to give clients
which they would actually use, to
save time for them and the firm +
increase retention
Increased competition from larger firms…
32. Where we have noticed the greatest impact is
competing with other accountant’s business. For a small
firm like ours we have found we gain instant credibility
when competing against larger competitors, for
example we encourage prospects to download the app
prior to the meeting and almost all of them do.
As for existing clients they are always keen to point out
how useful they have found the app. A great decision
for a practice like ours that is ambitious and forward
thinking”
Robert Marjoram
Together Accounting
33. More than a half increasing
spend in IT and marketing
34. More than a half already
implementing mobile
technology and a further
third planning to
implement.
How firms are responding
35. Almost all firms investing
in technology, and nearly a
third increase in focus on
advisory services.
36. What choice will you make?
• Don’t be left behind – there is no need to be anymore…
• Remove the threat - and enjoy the advantage.
37. From a recent Practice Conference:
Firms that are warmly embracing new technology
are growing more than 5x faster than those who are
lukewarm about adopting new technology.
Firms embracing new technology are being
bought at 1.5 to 5x their firm’s total fees
compared with 0.7 to 1.3x for ‘normal’ practices.
39. 4.92 billion mobile users – (two thirds of the enter world!)
3.64 billion online shoppers – (half the entire world!)
1 billion+ mobile banking users
Amazon – 310,000,000+ active users
Uber – 40,000,000+ monthly users
Quickbooks – 2,000,000+ active users
Xero – 1,000,000+ active users
Mobile, and App-based data flow, is
already normal…
40. Your clients use smartphones.
Today, the smartphone market
has reached 90 percent
penetration in the mature
markets of North America,
Western Europe, Japan and
Mature Asia/Pacific…
“
”
Ms. Roberta
Cozza
Research Director
41. Total Hours (bn)
Worldwide Total Time Spent in Apps*
1,000
800
600
400
200
0
2014 2015 2016
*Android phone total time, excluding China
25%
42. Every age group in your client base are using smartphones and
Apps.
are spending
70 hours+ pm using
Apps on
smartphones
and tablets
are spending
180 hours+ pm
using Apps on
smartphones
and tablets
55-64yr olds 35-54yr olds
43. Clients, their data,
their collection.
Your App
Here
Software companies
and governmental
bodies.
You can become irreplaceable
47. There are hundreds of Add on Apps
Firms are often left to offer clients 5 – 10 even 15 Apps
Draining significant time and energy from firms
And it’s starting to get very messy and confusing for clients
Diluting control and ownership of customers
Impacting today, tomorrow and in the future for most firms
The Cloud and Add-on community are
adding to the pain
49. • Good software systems but in multiple places, web-
links and Apps, means an increasing confused
environment for the client, and additional work for the
firm to onboard.
• MyFirmsApp brought this all together; simplifying life
for the firm and for the clients – making the firm
irreplaceable.
Leading to client confusion…
50. “One of the big advantages of the App is that
everything is in one place as far as the client is
concerned. They can go straight to our document
portal, they can go straight to Xero, straight to Receipt
Bank – all of which we use to make life much easier
for our clients.”
Kevin Salter
Glover Stanbury, 2020 IT Director, ICAEW IT Faculty
52. Some firms confuse the role of an App and a mobile friendly
website. This is understandable, but does need clarifying.
The difference between an App and
a mobile website:
53. For example, a top 4 firm I was on a conference call with, were keen to
launch a mobile website to bring everything together, what that was only
going to fail to achieve was:
-In built GPS mileage and receipt management
-Visibility of who has got your App and push notifications capability
-Direct logins to 3rd party software providers and future integrations
-App interface which is preferred by 90% of users
-Profile in the App stores which are searched more often than Google now
They do different jobs
55. You’ll see how all your integrations are in one place.
We’ll then look at the onboarding process to support you and your clients.
We’ll then explore how in one place, your users can access calculator, tax,
and articles information – quickly and easily.
I’ll show you the data collection tools which are incredibly popular and position
centrally into the data world with clients and make your App very, very sticky.
And, you’ll see how you can communicate 5x more effectively than email!
Here’s how your own App will make
you irreplaceable
59. Your App will help with
Marketing
Collection
Protection
Your App
Here
Communication
Collaboration
Recruitment
60. What it does for your clients and their staff
Ease of access –
One App One Place
Save time and
Removes painful admin
Modernises my relationship
in the way that I want
Data collection ie-
Receipt Management
Logbook tracker etc
Automatically keeps me
up to date
Answer questions
Your App
Here
61. Penny Breslin Story
As I meet business owners, I often show them the MyFirmsApp
and what it can help them with. They’re always amazed and
positive. When I ask them would they use it, they say ‘yes, how
do I get it’. I tell them to ask their Accountant for it, to which they
sigh and say ‘well, that won’t happen then’….
62. Mileage & Expenses
Quickly, consistently, accurately, &
ready for immediate use on Excel or
your software such as QB etc
Saves 15 mins per month per client
250 clients = 750 hours pa
500 clients = 1500 hours pa
Giving you significant operational
improvements and benefits
63. 2
User then gets full access
to the App
1
The user fills in the expertly
designed form
3
You get the data -
personalised message to the user
64.
65. Push notifications have an average open rate of 80%,
email is 15%.
MFA clients who use one-to-all push notifications get an
average 50% greater engagement each month.
One client who used ‘segmented’ push notifications saw a
132% increase in engagement.
5x more effective than email
“
”
66. Built into your current habits
You send an email
Add to it a BCC address we give you
It sends the email as a push message
67. You avoid the overflowing email inbox
We deliver your message
direct, personally,
to their phone.
Awesome
68. At download an automated ‘welcome’ push is sent 1:1
A month later a second Push is sent
12 automated ‘Push’ notifications sent for you
What all that means is even if you get ultra busy, new
users get a 1:1 personalised Push, a follow up, and all
users get a minimum of 12 notifications in the year
Automated push messages sent for you
70. “The process for setting up the App was incredibly easy.
I can see that a lot of effort and investment has gone into
the technology used to build it, which means for a very
time-poor director like myself it was very easy to
use. The whole process was taken out of my hands so
with minimal input we were able to get it up and running
quickly.”
Allan Wilson
Wilson and Partners
“Incredibly easy to set up”
72. Communicate 5x better than email
Attract quality new clients; increase
referrals
Save time; yours, your teams and
your clients
Makes you Irreplaceable
No other single investment can do so much for
your firm, at such low cost, and with so little
effort!
Differentiate your firm
Simplify clients lives
Protecting your firms future in this
digitally mobile world
73. All the thought leaders have been bringing up lately about how a CPA, Accounting firm or
bookkeeping service could really streamline efficiencies with their own App. What MyFirmsApp has
built for accountants is something very special.
What I am so excited about is obviously strengthening your client relationship and deepening it, but
I’m excited about the marketing aspect of it. But it’s not just that it’s going to save you time and
money, it’s going to save your client a lot of time and money.
I’m honest, and when I first saw this I thought wow that price is high. That was my first reaction!
But that was before I took a moment to think it through. I would encourage any firm to think about
how much money and time, what dollar amount would it actually save – even as far as a place for
that client to go download their portals, logins and software access.
I mean I started thinking about the organisation, the workflow and the efficiencies that it brings to a
firm and when I started thinking, it seems to me that this thing more than pays for itself even before
the marketing etc.
Reader might have same reaction I did, but I think it’s something that you should really think
through. It’s really a good deal, and you’re not charged per client.”
Kim Fedore, CEO
QB Express
75. "I knew having an App would differentiate us. What I
underestimated was by how much and in how many
different ways. We have had PR articles and people
sharing feedback with us on the App stores. It’s
strengthened our message of being proactive, forward
thinking innovators and helped us become even more
visibly different than our competitors. Clients love it. I
mean not just downloading it or using it once or twice.
They are engaging with it, some of them multiple times
each day.
And each time they do, our branding and name is in
front of them. And all for such a small investment of
money. And best of all it doesn’t require any of my time
to manage it."
Aynsley Damery, CEO
Tayabali Tomlin
I underestimated it!
76. Your special offer:
Save 15%
The equivalent of £1,152 simply by going ahead today
£319pm, reduced to £271pm; no lumpsum fee’s, unlimited usage
Here’s why…
77. Here’s why:
Follow up is costly for MyFirmsApp – just as it is for yours, and any business
Research shows that it can take 20 or more contacts to win a client
Following the webinar, the action you wish to take can be disrupted or delayed by
the demands of each day
By going ahead today you save us:
Days of time & hours of follow up activity and we are honest about this, up front,
and want to pass all of those savings directly onto those of you ready to rock and
roll today…
Yes! Please choose the first poll option I’m about to show you.
danielr@myfirmsapp.com