The document discusses 4 emerging technology trends for businesses in 2019: 1) blockchain which enables more secure and efficient transactions through decentralized transaction processing, 2) IoT and how connecting devices can create intelligent factories, 3) chatbots and voice assistants which can improve customer experience and internal efficiency, and 4) artificial intelligence which can make processes more efficient throughout companies by improving areas like natural language processing and data analysis.

1. Technology Trends
for Businesses in 2019
© Onlim GmbH 2019

2. WHAT TRENDS
SHOULD YOU BE
AWARE OF IN 2019?
#1: Blockchain
#2: IoT
#3: Chatbots and Voice
Assistants
#4: Artificial Intelligence
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

3. #1: BLOCKCHAIN
SECURE & MORE EFFICIENT
TRANSACTIONS
The blockchain technology is mainly known
due to the immense interest in
cryptocurrencies, such as Bitcoin.
What makes this technology special is the
way transactions are processed.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

4. #1: BLOCKCHAIN
SECURE & MORE EFFICIENT
TRANSACTIONS
They are stored and reviewed in a
decentralized way by different parties in a
chain of transaction blocks. Every change is
recorded transparently and the decentralized
storage makes this technology very secure.
This makes the technology not only
interesting for creating cryptocurrencies, but
also enables numerous business applications.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

5. #1: BLOCKCHAIN
SECURE & MORE EFFICIENT
TRANSACTIONS
Smart contracts are one of the examples that
blockchain provides enormous value for.
Through the technology, no third party has to
be trusted anymore and time and costs can
be saved.
Further examples would be the payment of
employees or the execution of votes.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

6. #2: IOT
THE FACTORY OF THE FUTURE
If you hear the term “Internet of
Things” home automation will
probably come to your mind first.
However, not only everyday objects
such as washing machines,
refrigerators or door locks can
communicate with each other and can
be controlled by an external device.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

7. #2: IOT
THE FACTORY OF THE FUTURE
What is possible for one’s own four
walls can also be transferred to entire
factories.
The goal is to combine product
development, production and logistics
in such a way that an intelligent
factory is created which leads to more
efficient production in which future
problems can be identified in advance.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

8. #2: IOT
THE FACTORY OF THE FUTURE
Promising projects already exist.
Airbus is working on the “Factory of
the Future“. In its large-scale research
project the company is trying to make
the idea of an intelligent factory
reality.
Mercedes has also set up a similar
research project, which is supposed to
make progress with Industry 4.0
developments.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

9. #3: CHATBOTS &
VOICE ASSISTANTS
FOCUS ON CUSTOMER
EXPERIENCE & EFFICIENCY
Chatbots and voice assistants are
already a part of our everyday life.
They are a great tool for improving the
customer experience through customer
service and marketing.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

10. Especially with the increasing
popularity of smart speakers, more and
more people use voice assistants. This
provides companies with a unique
communication channel to
communicate with their customers.
In the next few years, the distribution is
set to grow. According to Strategy
Analytics forecasts from 2018, the
revenue made with smart speakers will
increase from $ 4.5 billion in 2017 to
$ 30 billion by 2024.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

11. In addition to customer service and
marketing, chatbots and voice
assistants also offer promising
opportunities within companies.
They support you in non-complex tasks
such as arranging meetings or booking
conference rooms, thus facilitating
work efficiency.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

12. #4: AI
MORE EFFICIENT PROCESSES
THROUGHOUT THE
COMPANY
If you look at the predictions on
kdnuggets.com, you can clearly see
that great expectations are placed on
AI. Improvements in Natural Language
Processing as well as in data analysis
and marketing automation are
expected.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

13. #4: AI
MORE EFFICIENT PROCESSES
THROUGHOUT THE
COMPANY
The capabilities of AI are almost
limitless, so it can affect all business
units. Although the use of AI in
Germany is still in its infancy, 70%
plan to use AI technologies in their
companies in the near future.
Major changes in companies can be
expected.
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

14. The best way to create
value in the 21st century,
is to connect Creativity
with Technology.
STEVE JOBS
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com

15. AUTOMATING CUSTOMER
COMMUNICATION VIA CHATBOTS,
VOICE ASSISTANTS AND SOCIAL
MEDIA.
Read the article here:
https://onlim.com/en/technology-
trends-for-businesses-in-2019/
Onlim GmbH | Technology Trends For Businesses in 2019 | www.onlim.com