Technology Primer: Explore What's New in CA Application Performance Management 10.5 and Why CA APM is More E.P.I.C. Than Ever Before

World®
’16
Technology Primer: Explore What’s New in CA
APM 10.5 and Why CA APM Is More E.P.I.C.
Than Ever Before
Nate Isley - Sr. Director Product Management - CA Technologies
Joshua Napier - Sr. Principal Product Marketing Manager - CA Technologies
DO4X96S
DEVOPS – AGILE OPERATIONS

2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
CA has delivered many enhancements to its CA Application Performance
Management (CA APM) solution in the past year. This session
summarizes how our latest release, version 10.5, is purpose-built to
benefit a wide range of roles—from novice to expert—within DevOps
teams. Attendees will receive a detailed tour of Assisted Triage, a
recommendation engine for common performance fixes, how a smarter
agent dramatically simplifies modern application monitoring and new
integrations between CA APM and CA App Experience Analytics.
Nate Isley
CA Technologies
Sr. Director
Product Management
Josh Napier
CA Technologies
Sr. Principal Product
Marketing Manager

Agenda
EXPERIENCE INTELLIGENCE POWERED BY ASSISTED TRIAGE
DEMONSTRATION
SMART MONITORING
EXTENDED VISIBILITY
1
2
3
4
AWS MARKETPLACE5
QUESTIONS5

Experience is everything.
Customer Experience is THE prime differentiator in business today.
5 © 2016 CA. ALL RIGHTS RESERVED.
a simple concept, yet deceptively difficult to execute.

Challenges with Delivering a Flawless Experience
24
CRIT
40
OTHER
308
OK
CRIT CPU CHK (member) Server Microsoft Windows 0h 48min
CRIT CPU CHK (member) Server Linux 3h 34min
CRIT CPU CHK (member) Server Linux 2h 13min
CRIT Disk Cap CHK Server Microsoft Windows 0h 48min
WARN CPU CHK (member) Server Linux 2h 13min
WARN Disk Cap CHK Server Linux 0h 48min
WARN CPU CHK (member) Server Linux 2h 13min
WARN Disk Cap CHK Server Linux 0h 48min
You need to Answer:
1.What is the quality of the experience?
2.Why is it a poor experience?
80% of Mean Time to
Resolution is finding
what changed
Lacks intuitive and
visual detection,
requires an expert
Tools are too
descriptive to
understand
No correlation from
experience to app
infrastructure

Browser
Mobile
Network Web Server
Synthetic
Transactions
SQL
Database
API GatewayApp Server
Passive EUE
(Agentless)
Mainframe
Microservice
Docker Container
SSO User Data Store
Outside-In
Inside-Out
Industry’s Most Comprehensive APM Solution
Visibility Across Mobile to Mainframe into Cloud and Containers
Wearables
User Experience & Behavior Application & Transaction Performance

Insights to Deliver a Flawless Experience Every Time
Insights to questions:
1.What is the quality of the experience?
2.Why is it a poor experience?
Analytics

Experience View
What is the Quality of Experiences?
Flexible homepage
built upon role, team,
and organization
specific attributes
Business-focused view
of end-user
experiences
Automatic
visibility out-
of-the-box

Analysis Notebook
Why is it a Poor Experience?
All data related to
issue is clearly
presented in
single, correlated
view
Evidence:
Culprits likely
to affect
performance

Deliver a Flawless Experience with APM 10.5

Smart Monitoring Adapts to Dynamic Environments
• Easily extends without restart
• Patent-pending Tracing tracks start
and endpoints & everything in the
middle
APM MarketplaceAPM Command CenterZero Config Agent
• Single UI for agent
administration
• Easy wizard driven agent
builder
• Quickly expand monitoring
with out-of-box extensions
• Easily monitor unique
applications, containers or
cloud technologies

Turning Data into Results with APM SQL
SELECT agent_host ,
agent_name ,
metric_path ,
Sum ( value_count ) AS total_count ,
Avg ( agg_value ) AS mean_agg
FROM numerical_metric_data
WHERE metric_path LIKE 'Epiphany%'
AND metric_attribute LIKE '%Time%'
AND ts BETWEEN {ts '2016-03-14
12:00:00.0'} AND
{ts '2016-03-19 12:00:00.0'}
AND frequency = 15000
GROUP BY agent_host ,
agent_name ,
metric_path
ORDER BY mean_agg DESC ,
total_count DESC ,
agent_host ,
agent_name ,
metric_path
• Connect to CA APM data source to export information to other reporting tools
• Cookbook with examples, report templates available on marketplace
What were slowest transactions this production week?
Sample Code in Cookbook

• Optimize the customer’s digital
journey
• Design applications with the user’s
experience in mind
• Improve digital performance and
delight the user
CA BlazeMeter®CA API Performance MonitoringCA App Experience Analytics
• Full visibility of APIs and the
transactions utilizing them
• Performance metrics from CA
API Management Gateway
• Cross-process transaction
tracing through gateway
• Synthetic Load Testing for up
to 1 million users utilizing
Jmeter, Selenium, Gatling &
Locust
• Create CA App Synthetic
Montior synthetic monitors
• Tests visualized inside of CA
APM
TODO: Screenshot
Leverage the Power of CA to Gain Complete Visibility

AWS Marketplace
Agile CA APM Deployment to the Cloud
Question: Can I deploy CA APM to my cloud
environment?
• Agents and management server available
directly from AWS Marketplace
• Hourly pricing allows for flexibility in rapidly
changing environments and short-duration
projects
CA APM now available directly from
AWS Marketplace
TODO: Screenshot

What’s New in CA APM 10.5
Simplified Monitoring
Experience Intelligence
Automatic problem identification with Assisted Triage
Proactive anomaly detection
Problem identification and analysis
Extended Visibility
• CA APM SQL
• CA App Experience Analytics
• CA API Management
• CA BlazeMeter®
• CA APM to CA UIM
Automatic backend detection
Extension hot-deploy
Extension marketplace
Streamlined upgrades
Enhanced cloud support
AWS
Marketplace
Consumptive Pricing

Next Steps
ca.com/apm
FeedbackUpgradeMore Information
communities.ca.comsupport.ca.com

18 © 2016 CA. ALL RIGHTS RESERVED.
Why CA Application Performance Management?
89%
of surveyed customers who evaluated
Dynatrace, AppDynamics
or New Relic
rate CA APM’s
Depth and frequency of metrics as
“SUPERIOR”
TVID: 13D-733-91A
92%
of surveyed customers who evaluated
Dynatrace, AppDynamics or IBM
agree that
CA APM helps their organization
speed and simplify triage of app
performance issues. TVID: 01C-AFF-1DE
The Forrester Wave™:
Application Performance
Management, Q3 2016
Prevent Potential
Issues75%60% Improve user
experience50%Reduced
outages
1 -Forrester Research, the Total Economic Impact of APM, April 2015, “A commissioned study conducted by Forrester Consulting on behalf of CA Technologies"
Industry leading enterprise
scalable APM solution for modern
applications LEADER

Thank you.
Stay connected at communities.ca.com

DevOps – Agile Ops
For more information on DevOps – Agile Ops, please visit:
http://cainc.to/wYXSg6

Technology Primer: Explore What's New in CA Application Performance Management 10.5 and Why CA APM is More E.P.I.C. Than Ever Before

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