This document describes a hands-on lab session that will cover integrating CA Service Operations Insight and CA Unified Infrastructure Management. The lab will demonstrate how to configure the connector between the two products to define alert mapping, granular CI mapping, launch contexts, and tenant IDs. Attendees will learn how to optimize the integration through settings like queue configuration, alert update intervals, and class mappings.

1. World®
’16
Hands-On Lab: Integrate CA Service
Operations Insight and CA Unified
Infrastructure Management
Michael Boehm - Sr. Engineering Services Architect - CA Technologies
DO4X166L
DEVOPS

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The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
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For Informational Purposes Only
Terms of this Presentation

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Abstract
Please join us for a detailed hands-on-lab session on CA Service Operation Insight with the
Connector for CA Unified Infrastructure Management to help you build your knowledge on the
most recent additions to the CA Technologies service operations management solution. This
session will cover the expanded CA Unified Infrastructure Management integration with CA
Service Operations Insight to help configure granularity levels.
Michael
Boehm
CA Technologies
Sr. Engineering
Services Architect

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Agenda
RELEASE OVERVIEW
QUEUE NAME
TENANT ID
ALERT UPDATE INTERVAL
GRANULAR CI MAPPING
LAUNCH IN CONTEXT
1
2
3
4
5
6

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Release Overview
§ CA Unified Infrastructure Management Connector 3.7.0
– Requires Catalyst 3.4.1 Container
§ CA Service Operations Insight
– Minimum CA Service Operations Insight release r3.3 CU2 + WIN-Defect Pack
3.3CU2 JUL16
– Recommend CA Service Operations Insight release r4.0 CU1 + WIN-Defect Pack
4.0 CU1 JUL16
§ CA Unified Infrastructure Management
– Minimum CA Unified Infrastructure Management release is 8.2
– Recommended CA Unified Infrastructure Management release is 8.47

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Queue Name
§ Attach queue in CA Unified
Infrastructure Management
§ Use Cases
– Different name
– Multiple queues (development,
production)
§ Nimsoftconnector.xml
– Property QueueName

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Alert Update Interval
§ Reduce alert update frequency
– New alert, severity change, close and assign always immediately
– Other attributes
§ Text, count, etc.
§ Default
– 5 minutes
§ Nimsoftconnector.xml
– Property alarmUpdateInterval_inMinutes
– Not added during upgrade

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Granular CI Mapping
§ Define class mapping
– ci_type_mapping.properties
– Mapped Classes è Granular CIs
§ Define granularity classes
– Nimsoftconnector.conf
– Property OutboundFromConnectorTypes
§ Connector policy
– nimsoftconnector_policy.xml
– CA Service Operations Insight class
mapping

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Launch in Context
§ Launch unified management portal in context
– CI
– Alert
§ Values during installation
– Update in configuration file

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Tenant ID
§ Tenant-awareness in CA Service Operations Insight
– Consider TentanID for correlation
§ SOI_HOMEjswconfsoi-manager.conf
§ wrapper.java.additional.xx=-DCORRELATE_WITH_TENANTID=1
§ wrapper.java.additional.xx=-DLABEL_WITH_TENANTID=1
§ Map “origin“ in connector policy

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Thank you.

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DevOps – Agile Ops
For more information on DevOps – Agile Ops, please visit:
http://cainc.to/wYXSg6