LouAnn Blocker and Kyle McCarrell presented on their efforts to foster faculty collaboration through reorganizing the technical services department and improving communication at Reese Library. They restructured the department to have one librarian oversee acquisitions and cataloging. They also improved the collection development process by directly involving faculty representatives and giving them budgets to select materials for their departments. Through faculty meetings, handouts, and one-on-one instruction, they improved communication with faculty which increased faculty input, instruction requests, and trust in the library. Their goal is to continue fostering faculty relationships.

1. TECHNICAL SERVICES
TALKS:
FOSTERING FACULTY COLLABORATION
THROUGH REORGANIZATION AND
COMMUNICATION
LouAnn Blocker and Kyle McCarrell
Charleston Conference – Nov. 3, 2011

2. Who We Are
 LouAnn  Kyle
 Electronic Resources and  Acquisitions and
Serials Librarian Cataloging Librarian
 First job after MIS  First job after MLIS
 Paraprofessional with  Cataloging experience, but
reference and instruction no Acquisitions experience
experience; limited e-  3rd Charleston Conf.
resources/serials
 Enjoy playing trombone
experience
and piano
 2nd Charleston Conf.
 Dog-lover

3. What We Hope to Cover
 Background of Augusta State and
Reese Library
 Reorganization of Tech. Services
dept.
 Collection development process
 Changes we made in and out of
dept.
 Outcomes of improved
communication
 Future goals

4. http://www.flickr.com/photos/erikveland/439175834

5. http://www.flickr.com/photos/pocketwiley/446226585/

6. Augusta State University – Benet Hall

7. Augusta State University
 6000+ students
 Liberal arts with business and education
 Mostly commuters
 Large number of non-traditional students
 Part of University System of Georgia

8. Reese Library
 10 Librarians (MIS degrees)
 20 Support staff + student
workers
 All librarians assist with
instruction and reference
 Informal subject liaisons

9. Collection Budget
Budget
Books, CDs, DVDs,
E-books - 21%
Journals (print and
electronic) - 28%
Databases - 51%

10. Old Technical Services Dept.
Library
Director
Electronic Assistant Director of
Resources Director Technical
(pt. time Lib.) (Coll. Dev.) Services
Acquisitions Cataloging
Serials
(1 full, 1 pt. (1 full, 2 pt.
(2 full staff)
time staff) time staff)

11. New Technical Services Dept.
Library
Director
Reference Lib. Acquisitions
Electronic
and Cataloging
Resources Lib. (Coll. Dev.) Lib.
Acquisitions Cataloging
Serials
(1 full time (1 full, 1 pt.
(1 full staff)
staff) time staff)

12. Collection Development
Process
 Ultimate Patron-Driven Acq. (PDA)
 Each department (17 total) selects
representative
 Dept.’s get ~70% ; library keeps ~30%
 They select items using their dept.’s allocation
until money is gone
 With some faculty input, library spends the rest

13. Changes in Acquisitions
 TitleSource GOBI (communication
device)
 Hired Acq. person with strong computer
skills
 Compare prices from multiple sources
 Initiated new faculty voucher system
http://www.flickr.com/photos/smemon/451852881

14. Changes in Acquisitions (pt. 2)
 Communication with reps. and faculty
improved
 Trained reps. how to use the GOBI system
 Now submit orders through GOBI or email with
faculty names included
 Once processed, email sent to faculty member
 Updated allocation amounts emails sent every 3-4
wks.
 For reps., this counts toward tenure and
promotion
http://www.flickr.com/photos/krossbow/3154262365

15. Changes in E-resources
 Compare database content to reduce
redundancy
 Send journal and database lists to reps.
 Little used journals swapped for different items
 Collaboration resulted in improved use and
considerable savings
 Cost sharing between depts.
 Created Libguide for trials

16. How We Escaped…
 Impetus New faculty
who wanted to be active
 Emailed each
department to get on
faculty meeting
 Asked for 10-15 minutes
 Designed handout(s) http://www.flickr.com/photos/pyxopotamus/242763723
with relevant information 0/
 Desire to rotate through
all 17 depts. every 2
years

18. What happened at meetings?
Anything from….
Discussi
Silence
on
Unawarene
Demonstrati ss
on

19. Direct Results
 Know faculty (and they
know us)
 Follow-up for more
personal and group
instruction
 Increased requests for
student instruction
 Trust developed as
larger weeding begins
 Increased number of
staff

20. Indirect Results
 Eliminates the middle man (saves
time and overhead)
 Content more likely to be used
 Eliminates time searching for ways
to spend money facilitator
(providing options for them)
 Eliminates some wasteful spending
 Empowers the user

21. Future goals
 Continue faculty visits
 Provide more targeted and specific faculty
instruction; possibly collaborate with Center for
Teaching and Learning (CTL)
 Allow faculty more active role in weeding

22. Takeaway…
If you intentionallymake
If you intentionally make
yourself visible through
yourself visible through
action and communication
action and
, people are more, likely to
communication people
are more likely to utilize
utilize you
you

23. Questions and Discussion

24. Contact Info
LouAnn Blocker Kyle McCarrell
lblocke1@aug.edu
kmccarre@aug.edu