SlideShare a Scribd company logo
Gimmick or Groundbreaking? Canadian Academic Libraries  Using Chat Reference in  Multi-user Virtual Environments Amy Buckland, McGill University Krista Godfrey, McMaster University
Today ,[object Object],[object Object],[object Object],[object Object]
Terminology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Best of traditional reference ,[object Object],[object Object]
Worst of traditional reference ,[object Object],[object Object]
Best of digital reference ,[object Object],[object Object],[object Object]
Worst of digital reference ,[object Object],[object Object]
Avatars in virtual environments ,[object Object],[object Object]
Avatars
Libraries in Second Life ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Libraries in Second Life
Libraries in Second Life
Reference interactions in SL ,[object Object],[object Object],[object Object],[object Object],[object Object]
Existing Virtual Reference Service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Reference in SL
McMaster University Library Pilot ,[object Object],[object Object],[object Object],[object Object]
Training for McMaster Pilot ,[object Object],[object Object],[object Object],[object Object],[object Object]
McMaster Reference Pilot
Phase 1 of McMaster Pilot ,[object Object],[object Object],[object Object],[object Object],[object Object]
Phase 1 of McMaster Pilot (continued) ,[object Object],[object Object],[object Object]
Phase 2 of McMaster Pilot ,[object Object],[object Object],[object Object],[object Object],[object Object]
Considerations ,[object Object],[object Object],[object Object],[object Object]
Implications ,[object Object],[object Object],[object Object]
Do Avatars Make A Difference? ,[object Object],[object Object],[object Object],[object Object]
Future of Virtual World Reference ,[object Object],[object Object],[object Object],[object Object]
Ultimately ,[object Object],[object Object]
Thank You Merci Krista Godfrey/ Danu Dahlstrom [email_address]   Amy Buckland/ Jambina Oh [email_address]

More Related Content

What's hot

Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...
Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...
Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...
Smiljana Antonijevic
 
Flexible PLEs with Netbooks
Flexible PLEs with NetbooksFlexible PLEs with Netbooks
Flexible PLEs with Netbooks
PLE Conference 2011 - Southampton
 
IPC 2010
IPC 2010IPC 2010
IPC 2010
Matthew Dodd
 
SocialCalm update
SocialCalm updateSocialCalm update
SocialCalm update
timpj
 
Introduction to Web 2.0 Tools-Multimedia Unit 2
Introduction to Web 2.0 Tools-Multimedia Unit 2Introduction to Web 2.0 Tools-Multimedia Unit 2
Introduction to Web 2.0 Tools-Multimedia Unit 2
mrsbrown526
 
Social Information Processing (Tin180 Com)
Social Information Processing (Tin180 Com)Social Information Processing (Tin180 Com)
Social Information Processing (Tin180 Com)
Tin180 VietNam
 
Exploring the emergence of virtual human resource development
Exploring the emergence of virtual human resource developmentExploring the emergence of virtual human resource development
Exploring the emergence of virtual human resource development
Rochell McWhorter
 
Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...
Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...
Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...
fujiriang
 
Virtual HRD Presentation
Virtual HRD PresentationVirtual HRD Presentation
Virtual HRD Presentation
Rochell McWhorter
 
Exploring the Emergence of Virtual Human Resource Development
Exploring the Emergence of Virtual Human Resource Development Exploring the Emergence of Virtual Human Resource Development
Exploring the Emergence of Virtual Human Resource Development
Rochell McWhorter
 
CITASA MC 3.0 Program
CITASA MC 3.0 ProgramCITASA MC 3.0 Program
CITASA MC 3.0 Program
citasa
 
Lra belshaw discussant
Lra belshaw discussant Lra belshaw discussant
Lra belshaw discussant
Richard Beach
 
In Context: Case Studies in Integrated Physical and Virtual Library Service D...
In Context: Case Studies in Integrated Physical and Virtual Library Service D...In Context: Case Studies in Integrated Physical and Virtual Library Service D...
In Context: Case Studies in Integrated Physical and Virtual Library Service D...
Jason Casden
 

What's hot (13)

Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...
Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...
Epistemic Encounters: Interdisciplinary collaboration in developing virtual r...
 
Flexible PLEs with Netbooks
Flexible PLEs with NetbooksFlexible PLEs with Netbooks
Flexible PLEs with Netbooks
 
IPC 2010
IPC 2010IPC 2010
IPC 2010
 
SocialCalm update
SocialCalm updateSocialCalm update
SocialCalm update
 
Introduction to Web 2.0 Tools-Multimedia Unit 2
Introduction to Web 2.0 Tools-Multimedia Unit 2Introduction to Web 2.0 Tools-Multimedia Unit 2
Introduction to Web 2.0 Tools-Multimedia Unit 2
 
Social Information Processing (Tin180 Com)
Social Information Processing (Tin180 Com)Social Information Processing (Tin180 Com)
Social Information Processing (Tin180 Com)
 
Exploring the emergence of virtual human resource development
Exploring the emergence of virtual human resource developmentExploring the emergence of virtual human resource development
Exploring the emergence of virtual human resource development
 
Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...
Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...
Online-Ethnography : Penggunaan Facebook pada Multi-Sited Fieldwork dalam Pen...
 
Virtual HRD Presentation
Virtual HRD PresentationVirtual HRD Presentation
Virtual HRD Presentation
 
Exploring the Emergence of Virtual Human Resource Development
Exploring the Emergence of Virtual Human Resource Development Exploring the Emergence of Virtual Human Resource Development
Exploring the Emergence of Virtual Human Resource Development
 
CITASA MC 3.0 Program
CITASA MC 3.0 ProgramCITASA MC 3.0 Program
CITASA MC 3.0 Program
 
Lra belshaw discussant
Lra belshaw discussant Lra belshaw discussant
Lra belshaw discussant
 
In Context: Case Studies in Integrated Physical and Virtual Library Service D...
In Context: Case Studies in Integrated Physical and Virtual Library Service D...In Context: Case Studies in Integrated Physical and Virtual Library Service D...
In Context: Case Studies in Integrated Physical and Virtual Library Service D...
 

Similar to Gimmick or Groundbreaking

Library As Place
Library As PlaceLibrary As Place
Library As Place
Tom Ipri
 
What Does The Future Look Like
What Does The Future Look LikeWhat Does The Future Look Like
What Does The Future Look Like
Cynthia Dudenhoffer
 
Librarian Avatars in Second Life: A Review of the literature
Librarian Avatars in Second Life: A Review of the literatureLibrarian Avatars in Second Life: A Review of the literature
Librarian Avatars in Second Life: A Review of the literature
New York Institute of Technology
 
AITP Keynote on Virtual Worlds
AITP Keynote on Virtual WorldsAITP Keynote on Virtual Worlds
AITP Keynote on Virtual Worlds
Cynthia Calongne
 
Social Networking in Second Language Learning
Social Networking in Second Language LearningSocial Networking in Second Language Learning
Social Networking in Second Language Learning
PLE Conference 2011 - Southampton
 
Second Life: Education in a Virtual World part 1
Second Life: Education in a Virtual World part 1Second Life: Education in a Virtual World part 1
Second Life: Education in a Virtual World part 1
HVX.Mica
 
Learning Commons: The In in Cil
Learning Commons: The In in CilLearning Commons: The In in Cil
Learning Commons: The In in Cil
Tom Ipri
 
Going social: the librarians bag of tricks
Going social: the librarians bag of tricksGoing social: the librarians bag of tricks
Going social: the librarians bag of tricks
Bonaria Biancu
 
Cacta 2012 teaching in an avatar world
Cacta 2012 teaching in an avatar worldCacta 2012 teaching in an avatar world
Cacta 2012 teaching in an avatar world
Cynthia Calongne
 
Social Networking Sites And Digital Reference Services Version 02
Social  Networking  Sites And  Digital  Reference  Services Version 02Social  Networking  Sites And  Digital  Reference  Services Version 02
Social Networking Sites And Digital Reference Services Version 02
Mark-Shane Scale ♞
 
Social Network Sites and Digital Reference Services
Social Network Sites and Digital Reference ServicesSocial Network Sites and Digital Reference Services
Social Network Sites and Digital Reference Services
Mark-Shane Scale ♞
 
Digital One Day: Audiographic Environments for CPD
Digital One Day: Audiographic Environments for CPDDigital One Day: Audiographic Environments for CPD
Digital One Day: Audiographic Environments for CPD
George Roberts
 
Cis2011 report
Cis2011 reportCis2011 report
Cis2011 report
dabeckrock
 
The Future of Libraries
The Future of LibrariesThe Future of Libraries
Beyond The Hype, mainstreaming library 2.0
Beyond The Hype, mainstreaming library 2.0Beyond The Hype, mainstreaming library 2.0
Beyond The Hype, mainstreaming library 2.0
bossyprl
 
Conole turku
Conole turkuConole turku
Conole turku
grainne
 
Conole turku final
Conole turku finalConole turku final
Conole turku final
grainne
 
Conole turku final
Conole turku finalConole turku final
Conole turku final
grainne
 
Conole turku
Conole turkuConole turku
Conole turku
grainne
 
Conole turku final
Conole turku finalConole turku final
Conole turku final
grainne
 

Similar to Gimmick or Groundbreaking (20)

Library As Place
Library As PlaceLibrary As Place
Library As Place
 
What Does The Future Look Like
What Does The Future Look LikeWhat Does The Future Look Like
What Does The Future Look Like
 
Librarian Avatars in Second Life: A Review of the literature
Librarian Avatars in Second Life: A Review of the literatureLibrarian Avatars in Second Life: A Review of the literature
Librarian Avatars in Second Life: A Review of the literature
 
AITP Keynote on Virtual Worlds
AITP Keynote on Virtual WorldsAITP Keynote on Virtual Worlds
AITP Keynote on Virtual Worlds
 
Social Networking in Second Language Learning
Social Networking in Second Language LearningSocial Networking in Second Language Learning
Social Networking in Second Language Learning
 
Second Life: Education in a Virtual World part 1
Second Life: Education in a Virtual World part 1Second Life: Education in a Virtual World part 1
Second Life: Education in a Virtual World part 1
 
Learning Commons: The In in Cil
Learning Commons: The In in CilLearning Commons: The In in Cil
Learning Commons: The In in Cil
 
Going social: the librarians bag of tricks
Going social: the librarians bag of tricksGoing social: the librarians bag of tricks
Going social: the librarians bag of tricks
 
Cacta 2012 teaching in an avatar world
Cacta 2012 teaching in an avatar worldCacta 2012 teaching in an avatar world
Cacta 2012 teaching in an avatar world
 
Social Networking Sites And Digital Reference Services Version 02
Social  Networking  Sites And  Digital  Reference  Services Version 02Social  Networking  Sites And  Digital  Reference  Services Version 02
Social Networking Sites And Digital Reference Services Version 02
 
Social Network Sites and Digital Reference Services
Social Network Sites and Digital Reference ServicesSocial Network Sites and Digital Reference Services
Social Network Sites and Digital Reference Services
 
Digital One Day: Audiographic Environments for CPD
Digital One Day: Audiographic Environments for CPDDigital One Day: Audiographic Environments for CPD
Digital One Day: Audiographic Environments for CPD
 
Cis2011 report
Cis2011 reportCis2011 report
Cis2011 report
 
The Future of Libraries
The Future of LibrariesThe Future of Libraries
The Future of Libraries
 
Beyond The Hype, mainstreaming library 2.0
Beyond The Hype, mainstreaming library 2.0Beyond The Hype, mainstreaming library 2.0
Beyond The Hype, mainstreaming library 2.0
 
Conole turku
Conole turkuConole turku
Conole turku
 
Conole turku final
Conole turku finalConole turku final
Conole turku final
 
Conole turku final
Conole turku finalConole turku final
Conole turku final
 
Conole turku
Conole turkuConole turku
Conole turku
 
Conole turku final
Conole turku finalConole turku final
Conole turku final
 

Recently uploaded

How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development ProvidersYour One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
akankshawande
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
MichaelKnudsen27
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
Daiki Mogmet Ito
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
名前 です男
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
Jason Packer
 
Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
Jakub Marek
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
Matthew Sinclair
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
Skybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoptionSkybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoption
Tatiana Kojar
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
Matthew Sinclair
 
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Jeffrey Haguewood
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
Pixlogix Infotech
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Tosin Akinosho
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
Zilliz
 
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceAI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
IndexBug
 
OpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - AuthorizationOpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - Authorization
David Brossard
 
Digital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying AheadDigital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying Ahead
Wask
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
Brandon Minnick, MBA
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
DanBrown980551
 

Recently uploaded (20)

How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development ProvidersYour One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
 
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptxNordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
 
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
みなさんこんにちはこれ何文字まで入るの?40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの?えこ...
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
 
Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
 
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
Skybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoptionSkybuffer SAM4U tool for SAP license adoption
Skybuffer SAM4U tool for SAP license adoption
 
20240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 202420240607 QFM018 Elixir Reading List May 2024
20240607 QFM018 Elixir Reading List May 2024
 
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...
 
Best 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERPBest 20 SEO Techniques To Improve Website Visibility In SERP
Best 20 SEO Techniques To Improve Website Visibility In SERP
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
 
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceAI 101: An Introduction to the Basics and Impact of Artificial Intelligence
AI 101: An Introduction to the Basics and Impact of Artificial Intelligence
 
OpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - AuthorizationOpenID AuthZEN Interop Read Out - Authorization
OpenID AuthZEN Interop Read Out - Authorization
 
Digital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying AheadDigital Marketing Trends in 2024 | Guide for Staying Ahead
Digital Marketing Trends in 2024 | Guide for Staying Ahead
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
 

Gimmick or Groundbreaking