The document outlines a case study on the implementation of the EBSCO Discovery Service at Cowles Library, Drake University, describing 'web-scale discovery' as a method for efficiently searching diverse content. It discusses the project's three-year plan, focusing on deployment, assessment, and review phases, while highlighting user expectations influenced by Google's search interface. Additionally, it emphasizes the importance of adapting library services to align with modern research behaviors and improving student research skills.

1. A Discovery Case StudyEBSCO Discovery Service at Cowles Library, Drake UniversityTeri KochMarc Davis

2. What is “web-scale discovery?”A service capable of searching quickly and seamlessly across a vast range of local and remote content [and of]providing relevancy-ranked resultsusing the type of intuitive interface that today’s information seekers expect. Adapted from:http://americanlibrariesmagazine.org/news/ala/explore-web-scale-discovery-services-new-issue-library-technology-reports 2/1/2011

3. DiscoveryOCLC WorldCat LocalSerials Solutions SummonEBSCO Discovery ServicesEx Libris Primo CentralBlacklight is an OSS OPAC/faceted “discovery” tool based on Ruby(see http://projectblacklight.org)Stanford’s Searchworks: http://searchworks.stanford.edu/University of Virginia’s Virgo: http://search.lib.virginia.edu/

4. Discovery 3-Year Project PlanYear One (Implementation)Initial deployment/UIDeploy specialized instancesYear Two (Assess)AssessmentUsabilityYear Three (Review)Service (DISCOVERY) Vendor

6. Why implement?(1) Effective use of resources – “access goal”

7. Why Implement?(2 & 3)The googlizationof research behaviorsUser expectations impact research behavior Speed, simplicity, massive result setsAn “attractive” library searchSpeed, simplicity, massive result setsCan search become research through result quality?Dissatisfaction with federated searchPedagogyCan we spend more time teaching research skills and less time teaching tools/interfaces?Impact on IL?

8. EDS at Drake: SuperSearchSuperSearch over 100 databases, library catalog, IR (D-Space).Specialized Instances13 databases, library catalogSUPERSEARCH MOBILE BETA

9. Specialized InstancesIncluded in Biology SuperSearchAccess Science EncyclopediaACS Publications--Journal Search AMA: JAMA & Archives JournalsAnnual Reviews Biological AbstractsCredo ReferenceDrake University CatalogGale Virtual Reference LibraryGale: GREENR (Global Reference on the Environment, Energy, and Natural Resources)GreenFILEInternational Pharmaceutical AbstractsJAMA, the Journal of the American Medical AssociationJSTORMEDLINENatural Standard Nature Science Magazine ScienceDirectScopus

10. Rationale for Implementation 1Access (Integrating knowledge base resources) . . . searching quickly and seamlessly across a vast range of local and remote content . . . Achieved. Improvements to catalog records (quality)Continued additions to content sources Addition of ContentDM repositories, summer 2011Resource level impacts are not yet determined: cf statistics

11. Rationale for Implementation 2GooglizationAligning the user’s search expectations & experiencesMixed. It’s really not very Google-like (not just a box)User expectations (elasticity in the box)Complexity of full-text retrieval (nothing new)Limitations of federated (integrated) search

12. Rationale for Implementation 3Pedagogy – tailor instruction to where the user is at in research process -- Reduce # of interfaces* -- Many students only receive one library session in their college careers : SuperSearch . . . specialized SuperSearchMixed, trending to achieved.Jury still out on specialized instancesDisrupted existing pedagogies & expectations for someCustomizations (Go to Database) (internal)Student expectations (it’s still not Google) (or Wikipedia)Doing too much for students, too many results/confusing (external)FYS* fewer interfaces taught, IL stronger (authority)

14. EDS ProcessLOC - ExecutiveSUPERSEARCH IMPLEMENTATION TEAMTeri Koch –Team Leader.Sean Stone --Pharmacy/Science Librarian. Learning & Pedagogy/TrainingAndrew Welch – ILS Project Librarian. ILS Integration/ Interface/TrainingSusan Breakenridge–Marketing Coordinator.Marc Davis –Technical Coordinator.Kay Kelly – Electronic Resources Manager. Chris Purcell – Web Developer. Rod Henshaw– Library Dean.Year One Activity:Deployment/DevelopmentAdds Bruce Gilbert, Dir. Instruction/Campus ILYear Two Activity:Assessment.RESOURCESPartnership with EBSCO.Direct contacts.Discussion List.Webinars. Experimentation.

15. Wiki for EDS Implementationhttp://supersearch-implementation.drake.wikispaces.net/

17. Training and Promotion of EDSMarketing (usual +)Putting the “super” in SuperSearch.Search you can trust.Training Librarians & staffFaculty (liaison & more)Students (all entering freshman)Basic SuperSearch video

18. Press ReleasesEBSCO: http://www.prweb.com/releases/DrakeUniversity/ChoosesEDS/prweb4386674.htmDrake Web Site: http://www.drake.edu/news/db/official/archive.php?article=6113

21. Impacts: Year 2 QuestionsQuantitative (searches, full text retrievals, sessions, etc.); impacts on individual resourcesQuantitative measures are insufficient but vitalStatistics before and after EDS are confusingImpacts on IL, Learning Outcomes?Anecdotal – Feedback from instructors, generally positive, though some think it is too advanced for freshmenAssessment criteria/ – Have new GenED Librarian starting in June; this will be one of his/her primary assignmentsUsability

22. Searches: 2009/10LGBT Life with Full Text: Ebsco

23. Full Text: 2009/10LGBT Life with Full Text: Ebsco

24. Searches: 2009/10Business Source Complete

25. Full Text: 2009/10Business Source Complete

26. Lies, Damn Lies and . . . Workarounds for statistics on mailing listCOUNTER guidelines need to be updatedVendors may not be prepared for Discovery’s impactSurge in number of searchesSimultaneous user licensing not congenial

27. Multiple ProfilesSearch Origins

28. Discovery 3-Year Project PlanYear One (Implementation)Initial deployment/UIDeploy specialized instancesYear Two (Assess)AssessmentUsabilityYear Three (Review)Service (DISCOVERY) Vendor