This helps with quick graphical tips for handling the GSTR filing issues be it with the browser, digital signature, Java version, etc. It comes with with the screen shots and flow charts for the Chartered Accountants, tax managers, CFO without tech background to handle Tech issues by their own which arise while GST Return uploading.

1. 1
Solutions to Tech issues in GST Return filing
FAQ on tech side of GST Returns Filing
- By CA Mitesh Katira
Mob : +91-9833777556.
E-mail : mitesh@apmh.in
Web : www.apmh.in

2. Failed to Establish Server Connection, Please
Restart Em-Signer
2

3. Failed to Establish Connection, Please restart Em-
Signer
Operating System : windows 7
Service Pack1 or Above
Java Version 8 update 144 or above
If yes, check
version
If no
Internet Explorer 10 or Above
If yes Slide 7,8 & 9
If no, Install
Chrome 49+
Slide 10,11 & 12
Slide 6
Download It from
www.java.com
then slide 6
How to check Slide 5
3

4. Right Click on My Computer / This PC This Window will Pop-up
This must be Later than
Windows 7 Service Pack 1
Windows 32 bit is more
preferable because it
support multiple DSCs,
whereas 64 bit doesn’t
support all kinds of DSCs
How to check windows version. (Windows should be Windows 7 Service Pack 1 or above)
4

5. Click on About
This is the Version of
Java Installed it should
be Version 8 update
144 or later
**Note if Java is not installed you can download it from www.java.com
How to Check Java Version
5

6. Click on
Settings
Click on
About IE
This is the
Version of
Internet
Explorer
How to check Internet Explorer Version. (IE should be Version 10 or above)
6

7. Add
gst.gov.in
7

8. Select Java Above
and Click Enable
8

9. Go to
Settings
9

10. Click on
Advanced
10

11. Change this
to allowed
Change this to
allowed and
ask first as off
11

12. Payment via RTGS and NEFT process
12

13. 13
Go to Services > Payments
> Create Challan

14. 14
Enter GSTIN
and Captcha
Code
Click on
Proceed

15. 15
Details of the
Organisation

16. 16
Mode Of
Payments
Available

17. Click on mode of
payment as Neft /
RTGS
17

18. 18
Credit / Cash Payment Flow

19. 3B (Part A)
Cash Ledger
3B (Part B)
Payment
Challan
Tran 1
Credit Ledger
GSTR 1 GSTR 2A GSTR 2 GSTR 3
Credit / Cash Payment Flow
Comparison of GSTR1, 2, 3 and 3B
Circular 7/7/2017-GST
19

20. Adjustment of Liability in Form 3B
20

21. Electronic Ledgers
21

22. 22

23. 23

24. 24

25. 25
Tran 1 (table 5B) bulk upload

26. Tran 1 (table 5B) bulk upload
26

27. Returns Dashboard
27

28. 28

29. When filing returns, if any problem comes, we
phone GSTR Helpdesk, sometimes they say
you mail screen shot of problem. After we
mail, immediately, acknowledgment comes
and they give response id, but they don't give
reply even after 7 days, then in such cases,
what should be done?
29

30. Sending the Feedback to the GSTN
30

31. How to Enable API Access on GSTN Portal for
Communication with Application Service Provider
(ASP)
31

32. Click on My
Profile

33. Click on
Manage
API
Access

34. Enable API
access
Click Confirm

35. 35
- By Mitesh Katira
Mob : +91-9833777556.
E-mail : mitesh@apmh.in
Web : www.apmh.in