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Tami Fredericks
905 Fishing Hole Trail #204
Fayetteville, NC 28314
253-468-7771
Professional Summary
Hard working and forward-thinking Bilingual Customer Service Representative with a strong emphasis
in customer relations and social services. Highly effective at adapting to evolving work environments
and identifying the needs associated with the company vision. Strong organizational skills, proven
ability to independently plan and direct business affairs successfully. Special Skills: Fully bilingual
(Spanish/English), fluent in American Sign Language, experienced in Microsoft Office, Internet/social
media, Certified Credit Counselor.
BILINGUAL OFFICE COORDINATOR, Law offices of James Scott Farrin
• Point of contact for bilingual clients
• In charge of all the functions associated with maintaining this satellite office functioning
efficiently
• Oversee & coordinate acquisition and maintain all legal materials for office
• Assess the urgency of situations and determine appropriate action
• Ensure all necessary info is shared between clients and attorneys on all files
FINANCIAL CASE MANAGER, Washington State Social Services
• Ensures compliance with all relevant federal and state requirements
• Facilitate leadership and strategy deployment meetings
• Obtains and reviews necessary data, documentation, and verification for each program of
assistance as it relates to the recipients specific circumstances
• Conduct intensive interviews in a call center and face to face environment to determine
eligibility for financial, medical and food stamp benefits, analyzes written and oral information
BILINGUAL OPERATIONS SUPPORT, KeyBank
• Assist Spanish speaking clients with all banking needs
• Effectively educate clients on the features and benefits of KeyBank’s products
• Adhere to established policies and procedures related to servicing, sales, regulatory compliance,
quality and sales client contact strategy
• Act as liaison for our clients to provide first call resolution by coordinating and following up
with other departments or lines of business as appropriate
UNITED STATES ARMY
• Supervise Soldiers
• Manages Cashiers
• Reconcile cash counts with computer count
• Develop daily menus and inventory of food

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Tami's Resume1

  • 1. Tami Fredericks 905 Fishing Hole Trail #204 Fayetteville, NC 28314 253-468-7771 Professional Summary Hard working and forward-thinking Bilingual Customer Service Representative with a strong emphasis in customer relations and social services. Highly effective at adapting to evolving work environments and identifying the needs associated with the company vision. Strong organizational skills, proven ability to independently plan and direct business affairs successfully. Special Skills: Fully bilingual (Spanish/English), fluent in American Sign Language, experienced in Microsoft Office, Internet/social media, Certified Credit Counselor. BILINGUAL OFFICE COORDINATOR, Law offices of James Scott Farrin • Point of contact for bilingual clients • In charge of all the functions associated with maintaining this satellite office functioning efficiently • Oversee & coordinate acquisition and maintain all legal materials for office • Assess the urgency of situations and determine appropriate action • Ensure all necessary info is shared between clients and attorneys on all files FINANCIAL CASE MANAGER, Washington State Social Services • Ensures compliance with all relevant federal and state requirements • Facilitate leadership and strategy deployment meetings • Obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients specific circumstances • Conduct intensive interviews in a call center and face to face environment to determine eligibility for financial, medical and food stamp benefits, analyzes written and oral information BILINGUAL OPERATIONS SUPPORT, KeyBank • Assist Spanish speaking clients with all banking needs • Effectively educate clients on the features and benefits of KeyBank’s products • Adhere to established policies and procedures related to servicing, sales, regulatory compliance, quality and sales client contact strategy • Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate UNITED STATES ARMY • Supervise Soldiers • Manages Cashiers • Reconcile cash counts with computer count • Develop daily menus and inventory of food