The reservation agent takes a room reservation over the phone from a guest named Mr. Hariyanto. Mr. Hariyanto books a suite room for himself from November 19th to 22nd 2017. The agent provides details on room and hotel amenities. The room rate is Rp 350,000 net including breakfast. As it is high season, a deposit is required which Mr. Hariyanto agrees to pay via bank transfer to the hotel's BCA account. The agent repeats the reservation details back to the guest and wishes him a good stay.

1. Handling Reservation By Phone
Reservation : Good Morning, Edotel Hotel, This is Reservation , May I help You ?
Guest : Good Morning I would like to reserve a room.
Resevation : Yes Sir,May I know What type of room would you like, and for how many person, Sir ?
Guest : I like one suite room, just for me.
Reservation : May I know when you will be arriving?
Guest : I will be arriving on 19th of November 2017
Reservation : how about you will be departing?
Guest : 22nd of November 2017
Reservation : Alright Sir, May I know about your name, Sir ?
Guest : My name is Hariyanto
Reservation : Just A moment Mr, Hariyanto, I will check available room for that period,
Guest : Yes Please
Reservation : You are very lucky Sir, because one suite room still available for you , and May I explain
you about room facilities and hotel fasilities ?
Guest : Yes Please
Reservation : In our hotel you will get jempiring room number 1. the room facilities such as privat
balcony, living room, small kichen, mini bar, wardrobe, television, telephone, air
conditioner, bath room complete with shower, bath tub and wash basin complete with hot
and cold running water. And hotel fasilities such as boga sari restaurant,meeting room,
sport area,parking area, laundry, and beuty salon and spa.
Well,,, the room rate is Rp 350.000,00 net include breakfast.
Would you like to take it ,Sir ?
Guest : Yes I will take it

2. Reservation : May I know how about your deposit,Sir ? because it is a high season , so you need to
pay the deposit of room.
Guest : Ok, I will pay, how much I shoud pay ?
Reservation : You must pay Rp 350.000,00 for one night, it that Ok ?
Guest : Of course. If that possible , May I transfer the payment ?
Reservation : Sure, If you want transfer the payment, you can transfer with BCA bank in your city, and
our account is 11234560000, is that alright, Sir ?
Guest : Ok. Thank you for you information,
Reservation : May I Repeat your Request, Sir ?
Guest : Yes Please
Reservation : Well, Mr. Hariyanto, you would like one suite room,and the rate is Rp 350.000,00 net +
Breakfast, you will be arriving at 19th of June 2011
Until 22nd of June 2011,you will be pay the deposit with rekening,
And Would you like a somethin else ?
Guest : No thank, I thing it is enought
Reservation : Thank you very much for you reservation. Looking forwad for your coming to our hotel.
Have you have any cencellation about your reservation, please inform as soon sa
possible.
Guest : Thank you very much for your service,
Reservation : Your Welcome.