This document provides information about the Taj Jai Mahal Palace Hotel in Jaipur, India. It has 100 rooms across various categories and is managed by the Taj Group of Hotels. The hotel has several restaurants and a bar, a swimming pool, and offers amenities like room service. It is located near the Jaipur airport and railway station. The hotel has an organizational structure with managers leading departments like front office, housekeeping, and food and beverage. It aims to provide quality service across its operations and utilize various formats and facilities to enhance the guest experience.

3.  Category: Grand Heritage
 Managed by : Taj Group of Hotels
 City : Jaipur – Rajasthan
 Rooms : 100 Rooms
 How to reach There: 11.9 kms from the Jaipur Airport and 4 kms drive
from the Jaipur Railway station
 Amenities: Three Restaurants and a Bar, 24 hour-room service,
Swimming pool, Safe deposit lockers, Doctor on call and One Durbar
Hall .
HISTORY
Set amidst 18 acres of beautifully landscaped Mughal gardens, Taj Jai
Mahal Palace Hotel Jaipur is an incomparable Palace dating back to 1745
A.D. A masterpiece in the Indo Saracenic style of architecture, it blends
spotlight-grabbing opulence with tantalizing comforts .

4. Managing Director
Mr Rakesh Sarna
General Manager Mr.
Ashok singh Rathore
Front Office Manager
MR.AJAY SHARMA
Assistant FOM( Mr.
Chotu Singh )
Duty Managers(Ms.
Sujata pandey)
FO Associates
Apprentice
Executive
Housekeeper
MR. ASHOK JAIN
Deputy Housekeeper (
Mrs. Poonam Mishra )
Assistant Housekeeper
( Mr. Abhishek Pandey
)
Bell Boy
Apprentice
F & B Manager
MR.MUKESH
KACHWARE
Krishna kanth
Restaurant Managers
( Mr. Narendra)
Banquet
Manager(Mr.
Bhupendra)
Captains
Apprentice
Executive Chef
CHEF
AMARENDRA
MISHRA
Executive Sous Chef(
Chef Sanjay )
Sr. Sous Chef(Chef
Pankaj)
Chef de Partie
Commis 1,2,3
ffAApprentice
ORGANIZATIONAL HIERARCHY OF
HOTEL

5. FRONT OFFICE

6. Front Office
• The department is headed by front Office Manager MR. AJAY SHARMA .
• The department is situated at lobby .
• There are three sections located at the face of the lobby- GRE Desk ,Duty
Manager Desk, Concierge Desk , Reception Desk & Cashiers Desk.
• Business center is located at the DOWNSTAIRS of the lobby.
• It has a board room, internet and facilities like scanning, Printing, Photocopying
and Binding is also done.
• Operator room is just situated at the back side of the lobby.

7. Types of rooms
Deluxe Rooms
Luxury rooms
Luxury Room with private Sit out
Deluxe Suite
Deluxe Premium Suite Common Features
• Premium Wi-Fi facility
•Balcony- city & MUGHAL
GARDEN side facing.
•LCD screen television
•Complimentary items and mini
bar facility at all rooms.
•Study tables and coffee tables.
•Smoking/ no smoking rooms.
•Telephone facility at table, bed
side & Bathroom.
•Latest magazines .

8. ROOMTARIFF
Room Type Rack Rates
Deluxe Premium Suite 75000+ Taxes
Deluxe Suite 50000+ Taxes
Luxury Room with private Sit out 30000+ Taxes
Luxury rooms 20000+Taxes
Deluxe Rooms 15000+Taxes

9. Housekeeping
• Hotel has 100 room presently. With five different category rooms at the hotel.
Hence it is divided into various section to handle the task. Staffs are allocated
accordingly.Sections and their Responsibility of the housekeeping are:-
•Floors: cleaning and giving service to the rooms.
•Public Area: housekeeping here is responsible for cleaning of all outlets, banquets,
public restrooms, elevators and lobby area.
•Linen Room. Collects all soiled linen, send it for laundry and collects fresh laundry
and distribute the to the outlets.
•Laundry area. Responsible for cleaning of guest laundry.

10. Jai Mahal Palace offers 100 palatial
rooms including 6 suites . Colonial style
furniture , miniature paintings , sheer
curtains and stylish bathrooms offer
contemporary comfort with a regal touch
. All the rooms have tea/coffee maker ,
minibar , safe , LCD TV , direct dial
telephones and hair dryers , Wi-Fi
connectivity is available .
The L- Shaped palace has most of the
rooms overlooking a beautiful gardens
which replicates an 18th century garden
laid out by a Mughal Emperor .
 3 Deluxe Premium Suite
 3 Deluxe suite
 17 Luxury rooms with Private sit out
 67 Luxury Rooms
 10 Deluxe Rooms

11. FOOD AND BEVERAGE
SERVICE

12. Food and Beverage Service
•This department is headed by Mr. Mukesh Kachware .
•The department is responsible for giving a best and standardized service to the
Guest .
•To the provide the guest with the right request of food.
•To assure the quality of service of food within a stipulated time.
•To keep the knowledge of guest liking and disliking.
•Help the guest by providing information regarding food.
•To give option to guest while taking orders.
•To keep a good relation with Kitchen’s Staffs for better upkeep of menu planning
and discussion for a menu for any future event.

13. Dining Facilities at the Jai Mahal Palace Hotel
For the connoisseur of good food, there in no dearth of food options at Taj Jai Mahal
Palace Hotel. All you need to do is to choose the right culinary option. Some of the
popular culinary offerings of this hotel are enlisted below:
Cinnamon: It is a Pan-Indian restaurant where you will find the perfect blend of
traditional as well as contemporary dishes.
Giardino: It is an open air Italian restaurant near the poolside and serves all the popular
Italian dishes.
Marble Arch: This all-day only restaurant is well known for serving both traditional as
well as modern day Indian foods.
Marigold Bar: Here, you will find a fine selection of top quality wines and beverages
from across the world.
Pool Lounge: For light snacks and refreshments, Pool Lounge is a spectacular option.

14. MARBLE ARCH
GIARDINO
CINNAMON
POOL LOUNGE
MARIGOLD BAR

15. Food and beverage Production
• The department is headed by an Executive Chef AMRENDRA
MISHRA.
• The department here is very vast. The kitchens are situated at different
outlets and banquets. So, there are 3 kitchens for different restaurants
and 1 kitchen for banquet.
• Each of them are made to comfort the chefs cooking and is modernized
for ease of work.
• Apart from the main outlet kitchen. There are kitchen to perform
different operation. they are Bakery, Butchery, grinder room & IRD
Kitchen.
• Executive chef looks after the entire operation of the Kitchen.
• Maintains a healthy relationship with the Food & Beverage Service.

16. Conclusion
The purpose of this study was to explore the “Operational aspects of Taj Jai
Mahal Palace , Jaipur .
1.Know about the Tourism industry and Hospitality industry in India .
2.Find the contribution of all the core departments of the overall
establishment.
3.Identify the procedure followed by all the operating department
4.Study on the organizational structure of each department and the duties and
responsibilities of the staff with in the department.
5.Know about the forms and formats used by the hotel .
6.Know about the Facility provided by the hotel which can boost the sale.
7.Know about the various outlets of the hotel.

17. THANK YOU