about industrial training from a hotel shiv niwas palace, udaipur, rajasthan :)

1. Hotel Management
PowerPoint Presentation

2. Industrial Training
Prepared By : yash agarwal 

3. Historic
Resort
Hotels

4. HRH GROUP OF HOTELS
Historic Resort Hotels (HRH) is India’s only chain of heritage palace-hotels and resorts under private
ownership. Headquartered in Udaipur, a city founded in 1559 on the banks of Lake Pichola, HRH Group
of Hotels is preserving palaces and sanctuary - resorts. The group offers regal experiences in island-
palaces, museums, galleries, car collections, and much more.
Shiv Niwas Palace and Fateh Prakash Palace in Udaipur are classified Grand Heritage Palaces. The
National Tourism Award for best heritage hotel in 'Heritage Grand' category was awarded to Fateh
Prakash Palace and Shiv Niwas Palace received this prestigious award from Ministry of Tourism
Government of India.
Gajner Palace - Bikaner has received the National Tourism award in Heritage Category in 2007-2008
and 2012-2013
Jagmandir Island Palace a palace on an island in Lake Pichola – is developed as a Grand Heritage
Palace, an early 17th century island-palace, it is now playing host to 21st century guests.
Shikarbadi Hotel and Garden Hotel in Udaipur, The Aodhi in Kumbhalgarh, Fateh Bagh in
Ranakpur,Gorbandh Palace in Jaisalmer are 'Royal Retreats' of the group.

5. Shiv niwas palace, Udaipur

6. Introduction
Where royalty has always felt at home, today you are invited to an experience of a lifetime
The crescent-shaped palace was built in the early 20th century, in the reign of Maharana Fateh Singh (period
of reign: 1884-1930), and has been meticulously maintained and preserved for guests like you. The palace
was reserved exclusively for visiting dignitaries and guests of the House of Mewar. Today it is a Grand
Heritage Palace for guests, combining the elegance of the last century with modern 21st century amenities.
Shiv Niwas Palace offers beautiful, yet differing suites and rooms to choose from 17 individually decorated
suites carry original furniture and portraits that have been with the royal family for generations.
The distinctive character of Shiv Niwas Palace contributes substantially to the success of events of all types.
Events benefit from a unique combination of history, luxury, impressive architecture, personalized service and
the finest cuisine.

8. AWARDS
Shiv Niwas Palace has been awarded.
 Prestigious Heritage Grand Award once again to Shiv
Niwas Palace!
 The Heritage Award for Excellence in 1997-98.
 The National Tourism Award for the Best Heritage Hotel in
Heritage Grand category four times (1997 - 98, 1998 - 99,
2000 - 01, 2004 - 05 & 2007 - 08 & 2010 - 11) by the
Department of Tourism, Government of India.

9. Facilities
Hotel Facilities
• Wired and wireless internet access
• Meeting rooms with audio-visual equipment
• Laundry
• Rooms for guests with special needs
• Doctor on call
• 24 hours concierge service
With Our Compliments
• In-room safe
• Currency exchange
• Car park
• Tea and coffee maker
• Dental and shaving kit
• Shoe shine facility
• Iron and iron board
• Wheel chairs

10. Meeting
• Meetings at our Grand Heritage
Palaces and Royal Retreats are preferred
for their unique grandeur, heritage
setting and privacy while modern
facilities and amenities are thoughtfully
made available.

11. Swimming
Pool

12. Squash Court and
Billiards Room

13. YOGA

14. The Lawns

15. • A crescent shaped 20th century palace,
Shiv Niwas stands tall and proud ever since,
casting a spell of grandeur on us.
• To keep the history alive, Panghat – the
spa and salon at Shiv Niwas, welcomes you
to the world of luxury and pampering, so
steeped in culture and untainted beauty of
nature. In association with TATTVA SPA, the
successful chain of Spas, Panghat draws you
into the wrap of Mewar’s hospitality
without losing out on the luxuries that you
deserve.

16. HOUSEKEEPING

17. DESCRIPTION
 HOUSE KEEPING CAN BE DEFINED AS THE HEART OF THE
HOTEL.
 ITS AIM IS TO MAINTAIN & UPKEEP THE HOTEL & TO
MAINTAIN HIGH STANDARDS OF HOTEL.
 IT HAVE TO CO-ORDINATE WITH OTHER DEPT.’S ; F.O.,
KITCHEN, MAINTENANCE, F&B, STORES FOR SMOOTH
FUNCTIONING OF HOTEL.
 H.K. INCLUDES; LINEN & UNIFORM ROOM, SUPPLY STORE,
OFFICE & CONTROL DESK.
 CONTROL DESK IS THE MAIN AREA AS IT IS THE MAIN LINK
OF COMMUNICATION B/W THE DEPT’S & HANDLE CALLS,
MAINTAIN REGISTERS, LOST & FOUND PROCEDURE.

18. ROOMS AND SUITES
A sense of style and modern design permeates the 17 guest rooms and 19 suites at Shiv Niwas Palace, Udaipur.
The hotel offers one of the most spacious and well-appointed accommodations in the city. All rooms have
period furniture, portraits and original miniature paintings and with private sitting areas. Room facilities include
air-conditioning, international direct dial telephone, satellite TV, Tea and coffee maker, safe locker, mini-bar.
Furnished in muted beige and white, the décor features delightful accents of red in the upholstery, which add a
bright cheer to the room. All rooms feature floor to ceiling windows, spacious walk-in wardrobes, well-
appointed work desks, en suite four-feature bathrooms and a separate seating area. Modern amenities such as
high speed Internet access, personal bar, LCD televisions and electronically controlled privacy blinds combine to
offer convenience and comfort.

19. ACCOMMODATION
Palace Room: 19
Terrace Suites: 08
Royal Suites: 06
Imperial Suites: 03

20. Palace
rooms
We do have 19 palace rooms in our hotel
with city view. That is the standard category
room we have in our hotel.

21. Terrace
suites
The Terrace Suite lives up to its name by
incorporating a large 20m² terrace with an outdoor
whirlpool bath. Its comfortable bamboo furniture
and marble walls create a truly luxurious
atmosphere.

22. Royal
suites
This is the second best category of room offered
by our hotel. As know as by the spacious
structure of the room with breathe taking views.

23. Imperial
suites
This is the best category room we have with
separate dinning area, private bar, living area, round
bedrooms, and with view that have been never seen
before.

24. FRONT OFFICE

26. Front Office deals in
accommodating guests in the
hotel and is a very important
department.
It is an essential department
because it deals with the
allocation of rooms, which is a
major income of the hotel,
blocking of rooms, guest
handling.
Usually 3 shifts are done i.e.;
morning, afternoon & night.
The staff functions are:
escorting, maintaining registers,
filling up of forms, maintaining
guest folios, dealing &
welcoming of guest.

27. DIFFERENT AREAS
Bell Desk
Reception
Reservation
Cashier
Business Centre
Back Office
GRE Desk
Lobby Mgr Desk
Left Luggage Room
Guest Services
Travel Desk

28. FOOD PRODUCTION

30. DESCRIPTION
 The kitchen can be divided on the basis of work being handled in
each section on basis of qualification & experience.
 The aim is to produce best quality & max. from min. input.
 Staff must be creative, innovative, fit & budget skills must be there.
 The sub-sections co-ordinates with each other to make to the
operation run smoothly & efficiently.
 It also co-ordinates with f&b, f.o, h.k.,maintainence,stores.
 Usually 3 shifts and break shifts are done.

31. SECTIONS
• BAKERY
• DEEP & WALK-IN FREEZER
• PANTRY
• GARDE MANGER
• CONTINENTAL
• CHINESE
• INDIAN
• BUTCHERY
• ITALIAN

32. FOOD AND BEVERAGE
SERVICE

33. DESCRIPTION
 Food and Beverage Department (F&B) is responsible for maintaining
high quality of food and service, food costing, managing restaurants,
bars, etc.
 Food and Beverage Service is the service of Food made in the Kitchen
and Drinks prepared in the Bar to the Customers (Guest) at the Food
& Beverage premises, which can be: Restaurants, Bars, Hotels,
Airlines, Cruise Ships, Trains, Companies, Schools, Colleges,
Hospitals, Prisons, Takeaway, etc.

34. PAANTYA
 Paantya, (a Mewari word meaning ‘sitting in
line, in protocol’) is the multi-cuisine
restaurant, adorned with original paintings of
the Mewar School, gold latticework and
antique chandeliers. Due to the Palace’s
undulating topography, the restaurant is
elevated and provides a magnificent view of
the city. The Paantya offers a selection of
Continental, Mughlai, and authentic
Rajasthani cuisine.
 Open for breakfast, lunch and dinner
 Timings: 7.00 am to 10.30 pm

35. THE POOL DECK
 A candlelit dinner at the Pool Deck, with
soft strains of light instrumental music; it
makes for timeless perfect evening with
your loved one. During the day, a variety
of snacks and drinks can also be enjoyed at
the poolside.
 Open for Light Snacks through the day
and Dinner from 11:00 am till 10:30 pm.

36. TOPTERRACE
• At the Top Terrace of Shiv Niwas Palace,
overlooking the spectacular swimming pool,
small groups of between six to 30 guests
can enjoy a quiet dinner and breathtaking
views of Lake Pichola and its island-palaces.
• It’s a special venue, with its own private
spaces to set up a bar and a musicians’
corner: live music at The Top Terrace makes
it even more exclusive. On many events,
when The Pool Deck is overflowing with
guests, The Top Terrace provides its own
discreet space for a small group interaction,
a party within a party.

37. PANERA
 Panera bar, with its authentic décor of
glass inlay work, huge chandeliers and
ornate mirrors, offers a wide selection of
snacks and drinks, and is by The Pool
Deck. The name ‘Panera’ is derived
from paani or water, and refers to the
storehouse for water and liquor in the
royal household.
 Timings: 11.00 am to 10.30 pm

38. PALKI KHANA
 After a long walk through The City Palace
Museum, refresh yourself at the Palki
Khana or the Pavilion for Palanquins at
Manek Chowk. This European-style café
offers a relaxed and informal ambience.
The coffee bar and heritage liqueurs are
highly recommended. Relish a sumptuous
meal at a special price, packaged with the
Mewar Sound and Light Show.
 Open for light snacks through the day,
lunch and dinner
 Timings: 10.00 am to 10:30 pm

39. THE SUNSET
TERRACE
 Consistently rated as one of the top
restaurants of India, the Sunset Terrace
offers dramatic views of Udaipur's most
famous landmark palaces. The open-to-sky
restaurant offers a varied menu to choose
from while taking in the magnificent natural
scenery. Live musicians add to the magic.
 Open for breakfast, light snacks through the
day, lunch and dinner
 Timings: 7.00 am to 10.30 pm

40. OVERALL EXPERIENCE
 In H.K. Learned to make rooms, cleaning with
different agents, brought stores, recorded laundry.
 In Kitchen worked in pantry & made various
sandwiches, juices and shakes.
 In F&B did service & took order, billing of Cinnamon,
worked in banquets.
 In F.O. Learned to take check-in, escorted guests,
worked on Fidelio, filled forms, welcoming, call
handling.
 Overall learned a lot , the staff was very nice & made
me work as an employee. Built up a lot of confidence.

41. CONTACT US
• SHIV NIWAS PALACE, UDAIPUR
THE CITY PALACE
UDAIPUR 313001, RAJASTHAN , INDIA
• TELEPHONE: +91 294 2528016-19
FAX: +91 294 2528006
• WWW.HRHHOTELS.COM/GRAND_HERITAGE/SHIV_NIWAS_PALACE/INDEX.ASPX
CRS@HRHHOTELS.COM