more likely to enjoy their stay when they feel safe and protected. Is also about reputation and trust as a well-maintained safety record builds trust among guests and contributes to positive online reviews and recommendations. Most importantly guests are more likely to return to a hotel where they have felt safe and secure during their previous stays. Shortly, safety and security at your hotel contribute to customer loyalty and repeat business.

1. FIVE STAR
HOTEL
HUZAIFA 013
HUZAIFA 008
SAHER 006
EMAN 000

2. FIVE STAR HOTEL
A five-star hotel is a designation given to hotels that meet specific criteria indicating a high level of luxury,
comfort, and service.

3. KEY FACILITIES
Lavish Accommodations and Amenities 5-star hotels offer luxurious
accommodations and amenities, including gyms, spas, and gourmet restaurants.
Personalized High-Quality Service These hotels are known for
personalized services catering to each guest’s specific needs.
Distinct Features Features like spacious rooms with high-end furnishings,
complimentary breakfast, minibar, and free high-speed internet are common.
Top-Level Security and Privacy These establishments prioritize guest
security and privacy, offering a safe and exclusive environment.
Exceptional Standards 5-star hotels must meet high standards in service,
dining, rooms, and public areas, ensuring a luxury experience.

4. HOTEL CLASSIFICATION
BASED ON STAYING
DURATION
BASED
ON STAR
BASED ON
LOCATION
BASED ON
OWNERSHIP
BASED ON
SERVICES
BASED
ON SIZE
• Small
• Medium
• Large
• Very
large
• One star
• Two star
• Three star
• Four star
• Five star
• Downtown hotel
• Resort
• Airport hotel
• Business hotel
• Casino hotel
• Independent
hotel
• Chain hotel
• world class
service hotel
• Mid range
service hotel
• Budget hotel
• Commercial hotel
• Residential hotel

5. CLASSIFICATION ON THE BASIS OF STAR
ONE STAR HOTEL
Amenities
• Limited ( bed and bathroom)
• Lobby or hallway vending
machine
Benefits
• Cost effective
• Comfortable room and bed
• Provide for basic needs
TWO STAR HOTEL
Amenities
• In room phone and television
• Clothing racks and closet
• Self serve dining and snacks
• Daily housekeeping
• 24 hours reception desk
• Billed WIFI
Benefits
• Affordable
• Comfortable lodging
• Comes with brand recognition
• Dining option

6. CLASSIFICATION ON THE BASIS OF STAR
THREE STAR HOTEL
Amenities
• Spacious rooms
• Shower with tub
• Couch or comfy chair
• Desk
• Closet and dresser
• Phone alarm clock
• Flat screen TV with cable
• Pool
• Fitness center
• Business services
Benefits
• Quality service for mid range
price
• Stylish and comfortable rooms
• Exercise option like pool and
gym
FOUR STAR HOTEL
Amenities
• Spacious rooms
• Lage bed
• Shower and pool tub
• Spas
• Hot tub
• Indoor outdoor pool
• Fitness center
• Basket ball court
Benefits
• Upscale experience
• Staff to provide for need
• Entertainment
• Tennis court
• Restaurant
• Room
service
• Staff
services
• Concierge
• Valet
• Bellhops

7. CLASSIFICATION ON THE BASIS OF
STAR
FIVE STAR HOTEL
Amenities
• Elegant rooms with living room ,
kitchen and patio
• In room jacuzzi tub
• Designer linens and bathrobes
• Golf courses
• Spas
• Pool, hot tub, steam room,
saunas
• Fitness center and coaches
• Premium staff services
• doorman
• Butler
• Valet
• Child care
• Concierge
• Restaurant and bar
• Various entertainment options
Benefits
• Luxurious and glamorous
experience
• Full service attention and
pampering
• Highest standard of
comfort and relaxation

8. HOTEL SITE SELECTION
Proximity to demand
Business areas, tourist attractions, industrial park, college, hospital, airport.
Transportation connectivity
Roads, taxi, metro, subway, buses, trains, walking tracks, bicycle pathways.
Surrounding offering
Restaurants, bars, shops.

9. FRONT OF
HOUSE
• FOH IS GUEST-FACING ZONE.
• OPERATIONAL TASK LIKE CHECK-IN AND
CHECK–OUT.
• 24/7 SERVICE ITS HAVE 3 (8-HOURS)
SHIFTS.

10. SPACES
● VALET
● SELF
LOBBY AREA:
● MAIN ENTRANCE
● LOBBY
● SHOPS
● RECEPTION DESK
● LUGGAGE ROOM
● TOILETS
● LOUNGE
PARKING:
PARKING
RATIO:
NO. OF
ROOM X 1.3
 BOUTIQUE SHOPS
 FLOWER SHOPS
 SERVICE SHOPS
 CONVENIENCE SHOPS

11. LOBBY AREA: RESTAURANT:
 FINE DINING
 AL FRESCO
 BARS AND LOUGES
 BUFFET RESTAURANT
 ROOM SERVICE (BUTTLERS)
 CAFES

12. BANQUET HALL: HEALTH CLUB:

13. SPORTS: ADMINISTRATION :
INDOOR ACTIVITIES
INDOOR POOL
BOWLING ALLEYS
SNOOKER
BADMINTON COURT
GAMING ZONE
OUTDOOR ACTIVIES
GOLF CLUB
TENNIS COURT
PLAY AREA
FRONT DESK
RECEPTION
INFORMATION
CASHIER
CONCEIRGE DESK
OFFICES
FRONT OFFICE MANAGER
ACCOUNS OFFICE
SECURITY ROOM
RESERVATION ROOM
STAFF AREA
TOILETS

14. GUEST ROOMS
• MINI FRIDGE
• WORKING DESK
• BATHTUB IN ADDITION TO SHOWER
• WARDROBE SIZE INCREASE
STANDARD ROOM
• DOUBLE BED OR TWIN SINGLE BED
• WARDROBE
• BATHROOM
DULUXE ROOM

15. GUEST ROOMS • LIVING AREA
• BEDROOM
• BATHROOM(SEPARATE BATHTUB, DOUBLE
SINK, SHOWER)
• DINING AREA
• WORK AREA
• CLOSET AND STORAGE SPACE
EXCUTIVE ROOM
• WORK SPACE PLUS OFFICE SUPPLIES
• SEPARATE LIVING AREA
• BATHROOM WITH MORE AMENITIES
SUITE

16. FLOW DIAGRAM:

17. FLOW DIAGRAM:

18. hotel heirarchy:

19. BOH
BACK OF THE
HOUSE

20. KEY DEPARTMENTS
01
03
02
04
LAUNDARY
FOOD &
BEVERAGES
HOUSEKEEPING
MAINTENANCE
DEPARTMENT
05 SECURITY

21. WORK FLOW

22. FOOD &
BEVERAGE
• FOOD PREPARATION
• BEVARAGE MANAGEMENT
• RESTAURANT SERVICE
• BANQUET & CATERING
SERVICES
• ROOM SERVICE
• INVENTORY MANAGEMENT
• QUALITY CONTROL

23. FOOD & BEVERAGE
1.Kitchen
2.Cold Kitchen
3.Hot Kitchen
4.Pastry Kitchen
5.Storage Area
6.Receiving Area
7.Restaurant(s)
8.Bar(s)
9.Banquet Hall
10.Room Service Kitchen
11.Service Stations
12.Wine Cellar
13.Beverage Storage
14.Dishwashing Area
15.Staff Dining Room

24. HOTEL KITCHEN

25. HOTEL KITCHEN
Kitchen: Includes: Various stations
for prep, cooking, baking, and
plating. Walk-in refrigerators,
freezers, dry storage, and
dishwashing areas.
Workability: Designed for efficiency
and safety, with anti-slip floors, fire
suppression systems, and
ergonomic workstations.
Challenges: Managing workflow
during peak hours, maintaining food
safety standards, and equipment
maintenance1.

26. HOTEL KITCHEN

27. HOUSE
KEEPING
• HOUSEKEEPING OFFICE
• LINEN ROOM
• UNIFORM ROOM
• CLEANING STATIONS
• HOUSEKEEPING PANTRIES
• MAINTENANCE & REPAIR
AREAS

28. HOUSE KEEPING

29. LAUNDARY

30. MAINTENANCE
DEPARTMENT
1. Maintenance Office
2. Workshop
3. Storage Area
4. Mechanical Room
5. HVAC Room
6. Plumbing Room
7. Electrical Room
8. Groundskeeping Shed
9. Laundry Maintenance Area

31. MAINTENANCE
DEPARTMENT
1.Inspections & Preventive Maintenance:
• Regular checks and maintenance to prevent issues.
2.Repair Requests & Emergency Response:
• Promptly address repair requests and emergencies.
3.Equipment & System Maintenance:
• Maintain HVAC, plumbing, and electrical systems.
4.Grounds Maintenance:
• Upkeep of outdoor spaces and seasonal maintenance.
5.Contractor Management:
• Coordinate external contractors for specialized tasks.
6.Documentation & Record-Keeping:
• Maintain records of maintenance activities.

32. General Facilities For 5 Star Hotel:
● Full-time operation 7 days a week in season.
● Establishment to have all necessary trading licenses.
● Establishment to have public liability insurance.
● 24 hr. lifts for buildings higher than ground plus two floors.
● Bedrooms, Bathroom, Public areas and kitchen fully serviced daily.
● All floor surfaces clean and in good shape.
● Floors can be of any surface or materials.
● Power backup or Diesel Generator – DG sets.
hotel amenities:

33. Guest Room Facilities For 5 Star Hotel
• Minimum 10 lettable rooms, all rooms with outside windows /
Ventilation.
• Minimum size of bedroom excluding bathroom is 200 sq. ft
• Air-conditioning should be done on 100% of Rooms
• A clean change of bed and bath linen daily & between check-
in.
• Minimum bed width for a single 90 cm and double 180 cm.
• Mattress minimum 10 cm thickness.
• Minimum bedding 2 sheets, pillow & case, blanket, mattress
protector/bed cover.
• Suite room – 2% of room block with a minimum of 1 suite
room.
• 5 Star deluxe hotels shall provide a hairdryer facility in the
room on a complimentary basis.
• In-Room Safe should be provided in a room.
• Minibar / Fridge – the items kept in minibar should conform to
local laws.
• Drinking water minimum one tumbler per guest with Glass.
• All category hotels to provide two sealed bottles of branded
bottled water of a minimum 500 ml. per person per day on a
complimentary basis.
• Clean and good quality linen should be provided to the guest.
• Shelves /drawer space for 5 start hotel.
• Wardrobe with a minimum of 4 clothes hangers per bedding.
• Sufficient lighting, 1 per bed
• A 5amp earthed socket power near bedside and
USB charger.
• A bedside table and drawer.
• TV – cable or satellite channels if available.
• A writing table or surface with sufficient lighting.
• A wastepaper basket in the room.
• Opaque curtains or screening at all windows.
• A mirror at least half-length (3”).
• A stationary folder and containing stationery.
• A ‘do not disturb’ notice.
• A clean my room notice.
• Night spread/bedcover.
• Energy-saving lighting.
• Linen Room or Wardrobe well ventilated.
• Telephone with direct dialling and intercom.

34. Required Bathroom Facilities For 5 Star Hotel
● All rooms should be with attached bathrooms.
● Minimum size of bathroom in square feet is 45 SQF.
● Minimum of 1 Bath Towel and 1 Hand towel to be provided per guest.
● Bath Mat to be provided.
● New guest toiletries to be provided with a minimum of 1 new soap per guest
● Bottled toiletry products to be provided.
● Clothes hooks in each bath/shower room.
● A sanitary bin with cover to be provided.
● Each western WC toilet to have a seat with lid and toilet paper.
● 5 Star hotels shall provide water sprays or bidets or washlets or other modern water-based post-toilet-
paper hygiene facilities.
● Floors and walls to have non-porous surfaces.
● Hot and cold running water available 24 hours.
● Shower cabin or shower cubical or Bathtubs with shower curtains.
● Water-saving taps and showers to be installed.
● Energy-saving lighting to be installed in the bathroom.

35. Public Area Facilities For 5 Star Hotel
● 24X7 Reception facility.
● Valet (Parking) services to be available.
● Availability of Room, F & B and other packages/tariff.
● Heating and cooling to be provided in public areas.
● Lounge or seating area in the lobby
● Public restrooms for ladies and gents with soap and clean towels.
● Washbasin with running hot and cold water, a mirror, a sanitary bin with a lid in unisex
& ladies toilet.
● Room And Other Facilities For The Differently Abled Guest
● At least one room for the differently-abled guest
● Bathroom with facilities for the differently-abled guest.
● Ramps with anti-slip floors at the entrance.
● Minimum door width should be one meter to allow wheelchair access.
● Public Restrooms should have facilities for the differently-abled guest.

36. Food and Beverage Facilities for 5 Star Classification
● One 24 hours Multi-Cuisine Restaurant with Coffee Shop.
● One Specialty Restaurant and 24hours.
● 24 X 7 Room Service or In-Room Dining.
● Bar facilities.
● Crockery & Glassware to be used in all the dining areas.
● Cutlery to be at least stainless steel or preferably EPNS (Electro Plated Nickel Silver).
● Good quality metal cutlery to be used and aluminium cutlery prohibited.
● Plasticware accepted only in the pool area.

37. Required Kitchen Facilities for 5 Star Classification
● Refrigerator with deep freezer.
● Segregated storage of Meat, fish and vegetables.
● Colour-coded synthetic chopping boards.
● Tiled walls non slip floors.
● Head covering for all kitchen and f&b production staff.
● Daily germicidal cleaning of floors.
● Good quality cooking vessels/utensils.
● Use of aluminium vessels prohibited except for bakery
● All food-grade equipment containers to be used.
● Drinking water to be treated with UV + filtration.
● Good Ventilation system to be available.
● Garbage to be segregated – wet and dry.
● Wet garbage area to be air-conditioned.
● Receiving areas and stores to be clean and distinct from the garbage area.
● Every six-month medical checks to be done for the F&B production staff.
● First-aid training for all kitchen staff.
● Pest control to be done at regular intervals.

38. Required Staff Qualifications, Skills and staff welfare for 5
Star Classification
● Staff uniforms for the front of the house.
● English speaking front office staff.
● Percentage of supervisory staff should be 80%.
● Percentage of Skilled staff should be 60%.
● Uniforms to be clean and in good condition
● Have formally qualified Heads of Departments.
● Supervisory or skilled staff may have training or skill certification.
● Degree/diploma from reputed Hospitality Schools or Universities.
● Staff Rest Rooms – Separate for male and female employees with bunk beds, well lighted and ventilated.
● Staff Locker Room – Full-length mirror, hand dryer with liquid soap dispenser.
● Toilet facilities.

39. Safety and Security Facilities for 5 Star Classification
● Metal detectors (door frame or handheld).
● CCTV at strategic locations.
● X-Ray Machine at the guest entrance for screening of baggage.
● Manual checks may be conducted for staff and suppliers at designated entry points.
● Underbelly, scanners to screen vehicles.
● Verification of guest with Valid ID, Passport, Visa etc. during check-in.
● Staff trained in fire fighting Drill.
● Security arrangements for all hotel entrances.
● Each bedroom door fitted with lock and key, viewport/peephole & internal securing device.
● All hotels should conduct a verification of their staff and suppliers by the Police
● / private security agencies.
● A safety chain/wishbone latch or viewport/peephole.
● Smoke Detectors.
● Fire and Emergency Procedure notices and exit plan displayed in the room behind the door.
● Fire and emergency alarms should have visual & audible signals.
● First aid kit with over the counter medicines with the front desk.
● Fire Exit signs on guest floors with emergency/backup power.
● Conduct periodic fire drills and maintain manuals for Disaster Management, First Aid and Fire Safety.
● Quarterly Fire and Safety drills as per Law.

40. Luxury In-Room Amenities:
● Pillow menu and blackout shades.
● Luxurious robes, slippers, and brand-name toiletries.
● Night lighting in walking areas and bathrooms.
● Yoga or fitness equipment available for use in-room.
Exclusive Services:
● Poolside amenities such as daybeds, umbrellas, lotions, ice water, and attendants.
● Transfers and executive or house car services.
● Meeting space with the latest AV technology and business services.
Additional Comforts:
● Specialty night lighting and digital room key entry.
● Electronic travel converters and adapters.
● Smart TV features with access to streaming services
Optional Amenities