The document discusses how business process management (BPM) can help address challenges across different industry segments, including insurance, banking, financial services, manufacturing, life sciences, energy & utilities, and retail. Some key challenges addressed by BPM include reducing errors from manual data retrieval and processing, improving transparency and uniformity of processes, minimizing delays from approvals and exceptions, and optimizing resource utilization. BPM solutions help automate workflows, integrate legacy systems, facilitate real-time information sharing, and allow for flexible process reengineering including regulatory compliance.

1. BPM In Different Industry Segments

2. Segment Snapshot - Insurance Claims Processing(Process ,workflow ,advantages)Loss Run Processes For Insurance AgentBill Compensation Processes for Insurance AgentsUnderwritingReference Data ManagementRegulatory Compliance

3. Challenges of Insurance The BPM SolutionProcesses involved need to access data from multiple legacy systems; when this retrieval is done manually, there is a significant increase in turnaround time Lack of uniformity and transparency in business processes across the organization lead to issues with training and effective executionProcesses are error-prone due to a high percentage of manual activitiesResources are underutilized with high degree of wastage in search for dataEmployees are not equipped with agile information mining to take quick decision.The turn around time for customer queries is largeThe evolving nature of compliance makes it difficult to reengineer process Automated workflow implementation ensures smooth flow of information across legacy systemBPM implementation ensures processes are uniform and transparent through out the organizationImplementation of workflow results in minimum human intervention ensuring the processes to be error freeBAM capabilities of BPM solution help in optimizing resource use and increase productivityBPM ensures agile flow of information equipping employees to take quick decision Turn around time for customer queries is reduced resulting in better service and customer satisfaction.BPM ensures the agile reengineering of processes to comply with evolving nature of compliances

4. Segment Snapshot: BankingOutsourced ProcessesCredit Card ProcessingAccount InitiationMortgageLoan ProcessingRegulatory ComplianceCustomer Care© 2002 – 2008 Skelta Software. www.skelta.comConfidential: This is the exclusive property of Skelta Software, it may not be reproduced or given to third parties without their consent.

5. Challenges of Banking The BPM SolutionAutomation of workflow route the approval process to n levels minimizing manual interventionException workflows and escalations can be defined in the workflow for rerouting of workflow.BPM minimizes manual intervention reducing error rate in the processesBPM implementation ensures processes are uniform and transparent through out the organizationTurn around time for customer queries is reduced resulting in better service and customer satisfactionVerification processes have to undergo sets of approvals which increase the processing timeEscalation procedures for granting exceptions are manual resulting in delaysProcesses are mostly manual resulting in a high error rateProcesses lack transparencyThe turn around time for customer queries is large© 2002 – 2008 Skelta Software. www.skelta.comConfidential: This is the exclusive property of Skelta Software, it may not be reproduced or given to third parties without their consent.

6. Segment Snapshot: Financial ServicesOutsourced ProcessesWealth ManagementPortfolio ManagementMutual FundsFuture TradesMark To Market Analysis

7. Challenges of Financial The BPM SolutionCustomer data management is difficult Customer details management is error prone due to manual process of collecting dataFuture trade updates and Mark to Market analysis require agile information flowSettlement processes need to be made transparent to customersThe turn around time for customer queries is largeBPM enables data to be entered directly into the system; this data is automatically routed for further processing through automated workflowError in data management is reduced due to direct entry of data by customerAutomated workflows linked to events such as rise and fall in stock indices ensure agile information flowSettlement process is made transparent by involving customer in the workflow process. Customers can verify stock rates quoted for settlementCustomers can see the status of requests at any point of time in the workflow .Turn around time for customer queries is reduced resulting in better service and customer satisfaction

8. Segment Snapshot: ManufacturingOutsourced ProcessesLogistics ManagementInventory ManagementQuality ManagementPurchase Order Account Payable

9. Challenges in Manufacturing The BPM SolutionTendering process and selection of logistics provider is difficult to manage manuallyData inventory of stocks is difficult to manage in the absence of auto trigger for fresh stocksManual checking for quality-related data often results in substandard material being cleared Purchase orders involve n levels of approval and escalation which is difficult to managePayment to vendors get delayed due to approvals being delayed and manual process of escalationBPM ensures the auto communication of tenders to all vendors as soon as requirement arises.The queue management in workflow makes contract process transparent and sends notification as soon as decision is madeInventory workflow auto triggers the request for fresh stocks as soon as stock falls to alarm levelImplementation of workflow in quality checking ensures that no material is quality certified until and unless data is matched with standard data Purchase order process can be automated for n level of approval and escalationAutomation of approval and escalation processes ensures timely payment to vendors making vendor management easy.

10. Segment Snapshot: Life SciencesOutsourced ProcessesStatistical Study Design, Programming and Analysis Data Entry Database Design Query Resolution Report Writing (Drafts) Final Reports and Filing Coding and Dictionary Management Regulatory Compliance

11. Challenges in Life sciencesThe BPM SolutionProcesses require retrieval of data from various legacy systems Manual process of gathering data from legacy system is error proneTurnaround time for queries is largeReport writing involves sets of approvals which need to be automatedRegulatory compliance process needs to be error free BPM integrates legacy systems with workflows for automated data capture. Events can be associated with workflows to trigger the data management processHuman intervention is reduced to minimum leading to a zero error rateAgile flow of information through workflows decrease turnaround time for queriesApproval and escalation process for reports can be automated to n levelsBPM ensures the agile reengineering of processes to comply with evolving nature of compliances

12. Segment snapshot :Energy & UtilitiesOutsourced processesRecords ManagementBilling Vendor ManagementCustomer Care

13. Challenges in Energy & UtilitiesThe BPM SolutionManaging records through manual process leads to erroneous filings and loss of recordsBilling cycle, payment reminders and termination of services involve set of approvals and escalation which are difficult to handle manuallyTendering process and selection of logistics provider becomes difficult to manage manuallyPayment to vendors get delayed due to approvals being delayed and manual process of escalationBPM enables the automated record management associating events of new records with automated workflowAutomated workflows can be configured for n levels of approvals and escalationBPM ensures the auto-communication of tenders to all vendors as soon as requirement arises.Queue management in workflow makes contract process transparent and sends notifications as soon as a decision is madeAccounts Payable process can be automated with workflow enabling n level of approvals and escalation making vendor payment cycle automated and timely

14. Segment Snapshot :RetailOutsourced processesInventory ManagementProcurement and Logistics ManagementVendor ManagementCustomer CarePayroll

15. Challenges in Retail The BPM SolutionInventory workflow auto triggers the request for fresh stocks as soon as stock falls to alarm levelPurchase order and vendor selection can be automated through queue management on round robin basis or tender selection basisAccounts Payable process can be automated with workflow enabling n level of approvals and escalation making vendor payment cycle automated and timelyBPM enables the automated payroll record management associating event of new record to automated workflow triggered at specified date every monthThe turn around time for customer complaints and queries is reduced leading to improved customer serviceThe data inventory of stocks is difficult to manage in absence of auto trigger for fresh stocksPurchase orders and vendor selection involve n levels of approval and escalation which is difficult to managePayment to vendors get delayed due to approvals being delayed and manual processes for escalationManaging payroll records through manual process lead to erroneous filings and loss of recordsThe turn around time for customer queries is large

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