This document provides guidance for participants in the ISEEC IEUI competition on applying principles of industrial and systems engineering to develop solutions. It outlines five key principles to consider: multidimensionality, analyzing components and their connections, taking a holistic and helicopter view, considering solutions from end-to-end, and co-creating value with customers. Participants are encouraged to demonstrate how they have addressed these principles, for example by showing different perspectives considered, diagrams of component relationships, impacts at various system scales, planning for implementation and disposal, and involving customers in needs analysis. The document emphasizes that problems result from complex connections, not just individual issues in isolation.

1. Jakarta, 11 Oktober 2016
Principles of Industrial and Systems Engineering in ISEEC IEUI
Participants Guide Decks
A Guide on how to start, research, develop, and
presenting solutions in ISEEC
Disclaimer:
This guide for basic and general requirements for ISEEC participants. Participants are free to
choose any tools or methods to solve the challenges presented in the competition. Judges
will be given this material, and basic evaluation criteria are suggested. However they might
have additional considerations or different ranking preferences in evaluating your solutions.
Competition for Systems Solution Seeker
Dr. Akhmad Hidayatno

2. A good problem solving must consider all different angles, time, scale,
and perspectives .. so multidimensionality is a necessary
expand focus expand focus expand focus
identify
problems
problem
well defined
analyze
causes
root cause
identified
generate
solutions
solutions
chosen
problems
The Quality Toolbox, 2nd edition, Nancy R.Tague, American Society for Quality (ASQ), Quality Press, Milwauke 2005
Multidimensionality Views in Analysis
• Product
• Place
• Plant
• Policy
Multi Scale
• Past
• Present
• Future
Multi Time • Man
• Machine
• Material
• Methods
• Money
Multi Factors
• Competitors
• Company
• Customer
Multi Actors
ISEEC Participants should shows in
their analysis that they have
considered the relevant and
significant components of each
dimension

3. Complex problems occurs because of connections of components, not
just the components itself
“You think that because you understand “one” that you must therefore understand “two”, because one and one make two. But you
forget that you must also understand “and” - Sufi Teaching Story”
Expanding from Component to Connections
ISEEC Participants should shows in
their analysis you also understand
the connections between
components that need to be
weakened or strengthen through
addition or elimination of
organizational process
• Searching for solutions in
problems by breaking down
the system’s components
and identify what is wrong
with each component.
• This component oriented
methods usually involve
single dimension of analysis
(time, geography) , single
scale and single perspective
• Seeking solutions in
problems by adding
simple analysis with a
contextual
interdependence and
holistic approach
• Multi dimension (time and
geography), Multi scale,
multi perspectives
This could be done by
recommending new process or
technology such as regular
meetings, responsibilities sharing,
information sharing etc.
For example, if you have to list why a company
business is going down floundering, do not just
use a list of causal factors …
… instead use a table, a matrix, a drawing or any
representatio that show how each factors relates
to other factors

4. Systems Solution Seeking start with the whole then go into detail to the process
.. and dynamically move up and down to see how each process affects the
whole
Holistic View AND Helicopter View
ISEEC Participants should shows in their
analysis that they have considered multiple
scale of the problems and have identified that
at that scale – majority of important
components are represented
They should also show how the improved
performance of the system after the solutions
are implemented are also improving the upper-
level system performance and if any,
contribute to other systems’ performance
SOI
WSOI

5. You need to think in advance how your solution will be adopt, install and
dispose of .. do not leave a time bomb with “TNGP” attitude
TNGP = The Next Guy ProblemEnd-to-End Solutions
ISEEC Participants should shows in their analysis
that they have considered the installation of their
solutions, how improvement can be made in the
future and how it will dismantled when it is becoming
irrelevant in the future.
This to make sure that you design a solutions not for
the sake of just good design, but also efficient,
effective, do-able, and disposable design.
Concepts Development Production Utilization Support Retirement
Projective - Each Stage Should Think ahead on what problems and challenges that could occurs in the future
Can my design be implemented in the current production or operational capability and capacity?
Can my design be produced? (Design for Operation-ability or Design for Manufacturability)
Can my design be quality controlled? (Design for Quality)
Can my design be maintain?
Can my design be dispose safely?

6. Industrial and Systems Engineering focus on increasing value .. the best
way to do that is creating it together with the customer
Value Co-Creation
ISEEC Participants should shows
how they start and ends with the
customer needs and requirements.
There should be a page/section on
customer needs analysis and
customer requirements. There should
also an explanation on how their
solution is delivering value by fitting
or surpassing customer need.
Co-creation of Value
• Customer Value Centric
• User Requirements
• User Verification and
Validation
Concepts Development Production Utilization Support Retirement
Delivering Value means delivering service/products that fits the need of the customer.
Value creation are the processes creating the value. Value Co-creation means the
process of creating the value were design and created with the customer.
In ISE, Value Co-creation can be seen an affirmation to the focus of the customer.

7. ISEEC Challenges will requires you to shows a minimum check list that
you already conduct all the 5 principles of ISE Problem Solving
Thinking in Systems
These 5 principles of ISE will be the foundation on
evaluation and solution design for ISEEC UI
Competitions.
Each principles can be used individually or in
combination in any of the problem solving stage in the
competition
You can use graphs, flowcharts, table/matrix, checklist,
textual description, quality tools, modeling tools or any
type of illustrations to help you highlights each of the
necessary principles
Multidimensionality
Views
Component to
Connections
Holistic Helicopter View
End-to-End Solutions Value Co-Creation
There is a story by Rumi where a drunk is searching the ground under a street lamp. A friend gets there and asks him what he is doing.
The drunk slurs, "I'm looking for my key."
The friend helps him search every where. Half an hour later they still have not found the key.
The friend asks, "Are you sure you lost it here?"
"No," replies the drunk, "I lost it inside my house."
"Then why are you looking here?"
“Because the light is here … I don’t have the light inside my house“
Problem Solving is not about the easy way, preferred way or typical way … it is about developing a solution that unique for that problem.
That is the way of System Solution Seeker 