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Business Process Management, Business Rules and Business Intelligence


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Business Process Management, Business Rules and Business Intelligence

  1. 1. The three B’s: BPM, BR and BI Sandy Kemsley Kemsley Design Ltd. Business Rules Forum, October 2007
  2. 2. Agenda <ul><li>The value of business process management </li></ul><ul><li>Business rules and BPM </li></ul><ul><li>Business intelligence and BPM </li></ul><ul><li>BPM + BR + BI = greater than the sum of the parts </li></ul>
  3. 3. Enterprise Business Processes <ul><li>Chain of activities producing a business result </li></ul><ul><li>Usually spans functional silos </li></ul><ul><li>Requirement to “manage the white space” between functional groups </li></ul>
  4. 4. BPM Defined <ul><li>A management discipline for improving cross-functional business processes. </li></ul><ul><li>The methods and technology tools used to manage and optimize business processes. </li></ul>
  5. 5. Process Lifecycle Model Automate Monitor Optimize
  6. 6. BPM Goals <ul><li>Efficiency </li></ul><ul><ul><li>Automating steps and handoffs </li></ul></ul><ul><ul><li>Integrating systems and data sources </li></ul></ul><ul><li>Compliance </li></ul><ul><ul><li>Achieving and proving standardization </li></ul></ul><ul><li>Agility </li></ul><ul><ul><li>Changing processes quickly and easily </li></ul></ul><ul><li>Visibility </li></ul><ul><ul><li>See what’s happening in a process </li></ul></ul>
  7. 7. Business Rules and BPM <ul><li>Key to agility in business processes </li></ul><ul><ul><li>Routing decisions </li></ul></ul><ul><ul><li>Work assignment </li></ul></ul><ul><ul><li>Set parameters </li></ul></ul><ul><li>Changing rules without changing the process </li></ul><ul><li>Applying rules consistently in processes and other applications </li></ul>
  8. 8. BPM-BR alternatives: BR built into BPM <ul><li>Typically not full-featured BR: </li></ul><ul><ul><li>Simple Boolean rules for routing decisions </li></ul></ul><ul><ul><li>Rules defined and bound to a specific process step, hence may be replicated </li></ul></ul><ul><li>Rule changes may require redeploying processes with IT involvement </li></ul><ul><li>Rule changes may not affect in-flight processes </li></ul><ul><li>Lower cost, built-in functionality </li></ul>
  9. 9. BPM-BR alternatives: BPM calls external BR <ul><li>Full BR functionality: </li></ul><ul><ul><li>Complex rules, such as scoring </li></ul></ul><ul><ul><li>Global process control from one rule </li></ul></ul><ul><li>Rules shared with enterprise applications </li></ul><ul><li>Changes to rule parameters can be made by business </li></ul><ul><li>Rule changes affect in-flight processes </li></ul><ul><li>Additional cost and implementation complexity </li></ul>
  10. 10. Business Intelligence and BPM <ul><li>Key to visibility in business processes </li></ul><ul><ul><li>Process monitoring and reporting </li></ul></ul><ul><ul><li>Process analysis and optimization </li></ul></ul><ul><ul><li>Predictive analytics </li></ul></ul><ul><li>May contribute to process agility </li></ul><ul><ul><li>Trigger processes </li></ul></ul><ul><ul><li>Automate steps based on prior decisions </li></ul></ul><ul><ul><li>Suggest decision for human task </li></ul></ul>
  11. 11. BPM-BI alternatives: BI built into BPM <ul><li>Typically limited functionality: </li></ul><ul><ul><li>Real-time dashboards </li></ul></ul><ul><ul><li>Reporting of performance metrics </li></ul></ul><ul><ul><li>Limited to process statistics rather than business statistics </li></ul></ul><ul><li>May be lower cost, although usually still requires a separate data store </li></ul>
  12. 12. BPM-BI alternatives: Export BPM statistics to BI <ul><li>Full BI functionality: </li></ul><ul><ul><li>Dashboards </li></ul></ul><ul><ul><li>Reporting </li></ul></ul><ul><ul><li>Predictive analytics </li></ul></ul><ul><li>Shared enterprise BI platform </li></ul><ul><ul><li>Integrate with data from other systems </li></ul></ul><ul><li>Additional cost and implementation complexity </li></ul>
  13. 13. BPM + BR + BI <ul><li>Self-learning decisions within processes: </li></ul><ul><ul><li>Process statistics captured with BI </li></ul></ul><ul><ul><li>Statistics analyzed and fed back to inform business rules </li></ul></ul><ul><ul><li>Business rules modify process behavior </li></ul></ul><ul><li>BR + BI = decision management </li></ul>
  14. 14. Summary <ul><li>BPM + BR turns policies into action </li></ul><ul><li>BPM + BI provides insight into processes </li></ul><ul><li>BPM + BR + BI integrates insights with policies for self-optimizing processes </li></ul>
  15. 15. Questions? Sandy Kemsley Kemsley Design Ltd.