Syed Rehmathullah has over 10 years of experience in testing, business analysis, wealth management operations, retail banking operations, and compliance. He has worked on projects for Citi Bank testing applications and ensuring regulatory compliance. He is proficient in both front end and back end operations with over 5 years experience testing banking software.

1. SYED REHMATHULLAH
Mobile # : +601133356570 & +919841697005
Email ID : syedr@maveric-systems.com / tabrayz@gmail.com
ProfessionalSummary
 Over 10 years of total experience across Manual Testing, Business Analyst, Wealth Management
Operations, Retail Banking Operations, Compliance and Telecom Service
 Over 4 years of customer handling experience
 Experience in both front end & backend operations
 Over 5 years of experience in Testing of Banking software and applications
ProfessionalExperience
(I) MAVERIC SYSTEMS LIMITED Dec 2010 – Till date
Area/Domain: Manual/Functional Software Testing
Designated as an Associate Test Manager, handled various projects in 4.8 years of tenure in the firm.
Project 4: Citi Bank Global AML PFG Project (July 2014 to Nov 2015)
Responsibilities handled in my role as a UAT Test Lead for GCG line of Business (at Kuala Lumpur
– Malaysia):
 Understanding the Business requirement and reviewing the Functional Specification
documents prepared by technology
 Understanding the AML process, Compliance system functionalities, interface and Parameter
setup along with the various Risk based approaches of each region
 Reviewing the Test Designing accordance to functional specifications and the
recommendations/scenarios specified by PFG (Promontory Financial Group – U.S.A)
 Coordinating with each regional Hub (North America, LATAM, EMEA and APAC) and
finalizing the Test Design
 Conducting the workshops for Test Design review with the Testing team, Business Users and
Business Analysts across regions and availing the approvals
 Preparing the Run Plan in accordance with the technology releases
 Training the whole testing team on the understanding and execution approaches and plan. Also
train the team on the logic of Mantas alert generation scenarios
 Review the test results and defects raised by the team and validate the same. Also analyze and
find out different functionalities which might get affected due to these defects which are
detected by the team
 Driving the Defect calls, Regional/Global War-room calls and circulating the daily MIS reports
 Coordinating the review meeting conducted towards final UAT status and outstanding
issues/defects and avail the final sign-off from each region
 Preparing the final UAT Closure report and conducting the walk through for different stake
holders and avail the required approvals

2.  Coordinating and analyzing the execution performed by the testing team of another line of
business on need basis
 Share the Lessons Learnt from APAC region to other regions and create pro-active measure in
Data validation across regions
Project 3: Citi Bank EMEA Rainbow Project, Wave – 2 (Oct 2013 to June 2014)
Responsibilities handled in my role as the Country’s Subject Matter Expert (CSME):
 In the Role as Country Subject Matter Expert (CSME) for Czech Republic had to take the
complete ownership of the modules assigned and ensure complete transformation of BAU
functionalities in to the new enhanced system
 Understanding the Business requirements, system functionalities, interface, Parameter setup,
etc. and map it to the new system
 Coordinating with Business Analysts and ensuring the complete coverage of functionalities in
the Functional requirement (FS) document being prepared for the Development team
 Analyzing the High level Scenarios and Scripts prepared by the HUB testing team and later
approving it along with Test Design frame work in accordance to functional specifications
 Verifying and approving the Test Conditions/Cases for execution and also validate the one
prepared by team
 Verifying the Data migration from current system to the enhanced system
 Prepare defect document and logging these defects in Quality Centre(QC), also tracking and
updating the defects status in QC till closure
 Coordinating with the Testing team and ensuring the completion of all test scripts in the
stipulated time lines
 Coordinating with the development team and fixing any show stoppers or high priority defects,
which arise during test execution of the team
 Preparing and Circulating the weekly and monthly status reports to the Business seniors on the
various defects/bugs detected by the team during execution and the issues causing problem for
execution
 Providing the sign off once the system has attained the required/satisfactory level of
performance
 Modules handled : Transaction Pricing (TN), Total Relationship Banking (TRB), Local Tax
(TX), US Tax (UX) and Citibank online (CBOL)
Project 2: Citi Bank G2C Project, APAC region (Apr 2013 to Aug 2013)
Responsibilities handled in my role as a Business Analyst:
 Understanding the Client and Business requirement and prepare the Functional Specification
documents
 Understanding the system functionalities, interface and Parameter setup and coordinating with
development team to deliver the same in system
 Approving the Test Design prepared by Testing team along with the High level Scenarios and
Test Scripts

3.  Driving the workshop which was conducted towards Test Design Walkthrough with the
Business Users and Testing team.
 Avail the design sign-off from each country representative and at the end provide final sign-off
 Coordinating with the development team and fixing any show stoppers or high priority defects,
which arise during test execution of the team and ensure no blockers in testing process
 Action on the weekly and monthly status reports on the various defects/bugs detected by the
testing team during execution and the issues causing problem for execution
 Validating and preparing the exit criteria document to the client
 Post Completion of SIT and UAT avail the sign-off from each country representative and at the
end provide final sign-off for commencement of final round of PAT testing
 Co-ordinate with respective country representatives during PAT and procure final sign-off for
system live
 Raise NWO (New Work Order) or GRR (Global Requirement Repository) for any new system
requirements
 Modules handled : Dynamic Pricing (DP), Deposits (RC+), Local Tax (TX) and US Tax (UX)
Project 1: Citi Bank EMEA Rainbow Project, Wave – 1 (May 2011 to Sep 2013)
Responsibilities handled in my role as a Module Lead:
 Understanding the Client and Business requirement (as per the Functional Specification
documents)
 Understanding the system functionalities, interface and Parameter setup
 Designing and delivering the Test Designing accordance to functional specifications
 Preparing High level Scenarios and Scripts
 Preparing the Test Conditions/Cases for execution and also validate the one prepared by team
 Prepare defect document and logging these defects in Quality Centre(QC)
 Tracking of defects and updating the defects status in QC and to management
 Coordinating with the development team for fixing any show stoppers or high priority defects,
which arise during test execution of the team
 Preparing and Circulating the weekly and monthly status reports on the various defects/bugs
detected by the team during execution and the issues causing problem for execution
 Validating and preparing the exit criteria document to the client
 Modules handled : Transaction Pricing (TN), Total Relationship Banking (TRB), Local Tax
(TX), US Tax (UX), Rate Picker (NX), Fund Transfer (FG/FT), Financial management System
(FMS) and Loans (ALS)
Achievements
 Extensively trained and gained hands on experience in System Integration Testing (SIT),
User Acceptance Testing (UAT) for applications pertaining to banking domain
 Have worked extensively on Core Banking systems such as the Financial Management
system, Transaction Pricing, Total Relationship Banking, Taxation & Liability Modules.
 In the short stint have also been a part of the Learning and Development team (Training)
and conducted training sessions related to Banking domain, Basic Testing training and also
on various Soft Skills
 Have also been awarded with the three star status for the calendar year 2012

4. (II) TCS E-SERVE INTL. LTD. (Formerly known as CGSL Intl. Ltd.)Feb 2009 – Nov 2010
Area/Domain: Wealth Management Operations
Responsibilities handled in my role as a Senior Associate in Wealth Management domain
 Training the team on all the sub processes
 Processing and posting the investment income earned by Citi Private Bank customers
 Clear breaks and exceptions which arise in suspense accounts due to incorrect payments
posted by the system
 Clear breaks which arise in the direct account of Citi Private Bank held with various
Depositories
 Preparation of (Client) MIS reports on a daily, weekly and monthly basis
 Track the performance of the team on two major criterion - Quality and Quantity
 Highlighting any flaws in the application / systems used and recommending the fix /
alternatives to the Technology team to enhance the working / efficiency of the systems. Testing
applications / system enhancements.
 Co-ordinate with the Audit team for a smooth audit completion on a periodic basis
Achievements
 Successfully completed process migration from USA with utmost Client satisfaction
 Process & Technology changes suggested by me has helped reduce cost & processing time
and improved quality of service to end customers
 Written compliments received from Clients for process improvement initiatives taken & for
resolving complex cases.
 Recipient of Team of the Quarter award (October 2009 to December 2009)
 Recipient of Star of the Quarter award (April 2010 to June 2010)
(III) CITIGROUP GLOBAL SERVICES LTD (CGSL) Feb 2007 – July 2008
Area/Domain: Retail Banking Operations / Customer Service / Compliance
Responsibilities handled in my role as a Senior Associate in Retail Banking domain
 Handling escalated complaints pertaining to Retail Banking products
 Highlighting 'Problem Incidences' to the respective business and ensuring that the problem is
fixed for smooth process flow in future.
 Handling requests / orders from Regulatory bodies like Income Tax authorities, Police
authorities, SEBI, RBI, CBI, CID etc.
 Coordinating with the Fraud Risk Management Team in retrieving and submitting the
documents requested by the Regulators.
 Responding to the legal notices issued by customers or Regulatory bodies.
 Coordinating with FRM (Fraud Risk Management) and Compliance team for any
Fraud/Compliance related issues

5. Achievements
 Promoted as a Senior Associate in a very short span of 1 year 2 months
 Written compliments received from customers who had escalated their complaints
 Written compliments received from Business Seniors and also from Nodal Officers for
converting customer complaints to customer WOWs.
(IV) RELIANCE INFOCOMM May 2003 – April 2004
Area/Domain: Telecom Service and Operations
Responsibilities handled in my role as a Customer Care Officer with India’s leading mobile service
provider-(under the pay roll of Smart Info Solutions)
 Handling irate customer complaints and queries.
 Preparing MIS reports for daily OTC (Over The Counter) sales for all Chennai outlets.
 Ensuring that handsets for all cancelled mobile connections are properly archived.
(V) KK EVENTS Jan 2002 – Jan 2003
Area/Domain: Marketing and Event Management
Responsibilities handled in my role as a Marketing Executive with a leading Event Management
Company
 In-charge of advertising and marketing of Fashion shows and Music concerts
 In-charge of getting Sponsors for events
 In-charge of overall management of events
Academic Qualification
Bachelor of Electronic Science (B.E.S) April 2003
The New College (Affiliated to University of Madras), Chennai
Masterof Arts (English Literature) April 2006
Loyola College (Affiliated to University of Madras), Chennai
Professional Certification
 Financial Markets - Beginners’ Module of NCFM
 Six Sigma-Yellow Belt

6. Strengths
 Excellent interpersonal skills
 Ability to assess situations and take appropriate decisions
 Ability to work efficiently under pressure
 Attention to detail
Extra-Curricular Activities
 Represented Chennai Cricket Team ( Under 14 & under 16 levels )
 Represented Tamil Nadu Junior and Senior Colts (Cricket) Team
 Represented the combined University Cricket Team.
 Represented Sanmar Group of Companies in (professional level) I Division Tamil Nadu
Cricket league
Personal Details
Father’s Name : Syed Usman
Date of Birth : 24.01.1983
Nationality : Indian
Marital Status : Married
Gender : Male
Languages Known : English & Hindi (Read / Write / Speak), Urdu, Tamil and
Marathi(Speak)
Passport details : Passport # : G6085822
Issue date : 30-Nov-2007
Expiry date : 29-Nov-2017
Active Visa : 10 Year multiple entry B1/B2 Visa for United
States {Date of Expiry-2019}
Permanent Address : New #132, Old # 150/1, 3rd Floor, V.M. Street, Royapettah,
Chennai – 600 014. Mobile: +91 9841697005
Temporary Address : A-15-11, Savanna Condominium, #1 Bukit Jalil, Jalan 1/155A,
Bukit Jalil, Kuala Lumpur - 57000
Place:
Date: SYED REHMATHULLAH