Nirmal Kumar has over 13 years of experience in business analysis, project management, process migration, and employee training. He currently works as a Manager of Central Risk at Scope International Pvt Ltd in Chennai, India. Prior to this, he led teams and projects at Royal Bank of Scotland involving payments processing, risk management, and regulatory compliance. He has expertise in areas like anti-money laundering, international cash management, electronic payments, and process improvement. Nirmal holds an MBA with distinction and has managed large projects including the migration to SEPA standards and an office relocation.
Nirmal Kumar has over 13 years of experience in process migration, implementation, business analysis, project management, and employee training. He currently works as a Manager for the Central Risk team at Scope International Pvt Ltd, where he leads quality assurance processes and operational risk compliance. Previously, he worked at Royal Bank of Scotland for over 10 years in various roles including business verification testing, anti-money laundering, and payments processing. He has extensive experience in electronic banking applications, payments, auditing, and SEPA migration projects.
- An experienced banking professional seeking a position in banking and finance that allows applying skills in operations management, business analysis, process management, and relationship management.
- Over 9 years of experience handling end-to-end banking processes including payments, transfers, reconciliations and client management for banks like Citi, Standard Chartered, and United Arab Bank.
- Strong skills in requirements gathering, documentation, testing, and ensuring compliance with regulatory standards while managing teams of up to 21 members.
This candidate has over 15 years of experience in process operations and client management. He has extensive expertise in streamlining business processes, implementing quality standards, and leading teams. Some of his accomplishments include transitioning transactional and analytical processes onsite and offsite, reengineering existing processes, reducing headcounts, and playing a major role in business controls. He is proficient in ERP systems like SAP and Oracle and has worked in a Citrix environment.
P.R. Satish has over 8 years of experience in finance roles such as accounts payable, procurement, and process management. He is currently an Assistant Manager at Petrofac Information Services Pvt Ltd in Chennai, where he is responsible for bank reconciliations, payments, quality reviews, and human resources functions like interviews and training. Previously, he held financial analyst and team lead roles at Hewlett Packard and Accenture, where he managed accounts payable, payments, reconciliations, and reporting. He has experience in multiple industries and geographies.
Vinayak Awati is a senior test analyst with over 7 years of experience in software testing, documentation, reporting, team management, and client servicing. He has extensive experience transitioning testing teams and training new members. Some of his responsibilities include test planning, defect tracking, requirements analysis, and ensuring successful project delivery. He has worked on various banking applications at ANZ Bank and has a proven track record of effectively managing resources and meeting tight deadlines and budgets.
- Over 11 years of experience in banking and finance domains including investment banking, capital markets, and reconciliations.
- Held roles such as Team Leader for GL Reconciliations and Business Analyst, managing teams and implementing processes.
- Expertise in reconciliation systems like TLM, payment systems like SWIFT, and accounting platforms like T24 and Oracle.
Service Transition (ST) ensures new or changed IT services can be effectively operated by validating service designs against requirements. ST manages changes, risks, quality assurance, and implements service designs so operations can manage services and infrastructure in a controlled manner. Key ST processes include transition planning and support, change management, service asset and configuration management, release and deployment, validation and testing, and knowledge management. Change management aims to minimize incidents from unplanned changes by using standardized change procedures, CAB approval, and post-implementation reviews. ST faces challenges in driving cultural shifts toward centralized change control.
The main objective of IT Service Management (ITSM) is to deliver services our customers want and value while IT manages the cost and risks. To achieve this goal there is no doubt that Service Level Management is one of the critical processes that should be implemented as part of an ITSM program.
Nirmal Kumar has over 13 years of experience in process migration, implementation, business analysis, project management, and employee training. He currently works as a Manager for the Central Risk team at Scope International Pvt Ltd, where he leads quality assurance processes and operational risk compliance. Previously, he worked at Royal Bank of Scotland for over 10 years in various roles including business verification testing, anti-money laundering, and payments processing. He has extensive experience in electronic banking applications, payments, auditing, and SEPA migration projects.
- An experienced banking professional seeking a position in banking and finance that allows applying skills in operations management, business analysis, process management, and relationship management.
- Over 9 years of experience handling end-to-end banking processes including payments, transfers, reconciliations and client management for banks like Citi, Standard Chartered, and United Arab Bank.
- Strong skills in requirements gathering, documentation, testing, and ensuring compliance with regulatory standards while managing teams of up to 21 members.
This candidate has over 15 years of experience in process operations and client management. He has extensive expertise in streamlining business processes, implementing quality standards, and leading teams. Some of his accomplishments include transitioning transactional and analytical processes onsite and offsite, reengineering existing processes, reducing headcounts, and playing a major role in business controls. He is proficient in ERP systems like SAP and Oracle and has worked in a Citrix environment.
P.R. Satish has over 8 years of experience in finance roles such as accounts payable, procurement, and process management. He is currently an Assistant Manager at Petrofac Information Services Pvt Ltd in Chennai, where he is responsible for bank reconciliations, payments, quality reviews, and human resources functions like interviews and training. Previously, he held financial analyst and team lead roles at Hewlett Packard and Accenture, where he managed accounts payable, payments, reconciliations, and reporting. He has experience in multiple industries and geographies.
Vinayak Awati is a senior test analyst with over 7 years of experience in software testing, documentation, reporting, team management, and client servicing. He has extensive experience transitioning testing teams and training new members. Some of his responsibilities include test planning, defect tracking, requirements analysis, and ensuring successful project delivery. He has worked on various banking applications at ANZ Bank and has a proven track record of effectively managing resources and meeting tight deadlines and budgets.
- Over 11 years of experience in banking and finance domains including investment banking, capital markets, and reconciliations.
- Held roles such as Team Leader for GL Reconciliations and Business Analyst, managing teams and implementing processes.
- Expertise in reconciliation systems like TLM, payment systems like SWIFT, and accounting platforms like T24 and Oracle.
Service Transition (ST) ensures new or changed IT services can be effectively operated by validating service designs against requirements. ST manages changes, risks, quality assurance, and implements service designs so operations can manage services and infrastructure in a controlled manner. Key ST processes include transition planning and support, change management, service asset and configuration management, release and deployment, validation and testing, and knowledge management. Change management aims to minimize incidents from unplanned changes by using standardized change procedures, CAB approval, and post-implementation reviews. ST faces challenges in driving cultural shifts toward centralized change control.
The main objective of IT Service Management (ITSM) is to deliver services our customers want and value while IT manages the cost and risks. To achieve this goal there is no doubt that Service Level Management is one of the critical processes that should be implemented as part of an ITSM program.
Syed Rehmathullah has over 10 years of experience in testing, business analysis, wealth management operations, retail banking operations, and compliance. He has worked on projects for Citi Bank testing applications and ensuring regulatory compliance. He is proficient in both front end and back end operations with over 5 years experience testing banking software.
Graham Holmes has over 28 years of experience in financial services, specializing in business analysis and change management. He has a proven track record of successfully delivering projects on time and on budget. His experience includes roles at Legal & General, RetirementAdvantage, Nationwide Building Society, Cofunds, and BNP Paribas, where he specialized in business analysis, requirements gathering, process improvement, project management, and implementation. He is PRINCE2 Practitioner certified.
Karthik Kumar is applying for an Assistant Manager/Team Lead position and has over 9 years of experience in corporate finance, auditing, and client engagements. He currently works as a Senior Associate and Team Lead at KPMG Global Delivery Centre in Bangalore, where he manages audit functions, analyzes financial statements, and ensures compliance. Prior to this, he worked at Fidelity Investments as a Senior Associate. Karthik holds an MBA in Finance and HR and is pursuing the CA and SAP FICO certifications. He is proficient in various tools including MS Office, IDEA, Caseware, and Bloomberg.
This individual has over 15 years of experience as a senior business systems analyst and certified public accountant specializing in implementing and supporting Enterprise Resource Planning (ERP) systems, particularly Lawson and SAP finance modules. They have successfully led finance implementations and provided ongoing support at organizations across various industries.
The document provides a summary of Sashi Manohar's experience and qualifications. Sashi has over 10 years of experience in account delivery management roles. He has a proven track record of managing service delivery and customer accounts. His skills include IT service management, operations management, and people management. Currently he works as a Service Account Manager at NCR Corporation India, managing service delivery for global clients.
Manish Bhatt has over 13 years of experience in finance and operations management. He currently works as a FinOps Manager at Amazon, where he manages a team of 55 employees and is responsible for complex finance processes involving over $100 billion in annual sales. Previously, he held management roles at Capgemini, Symphony Teleca, and Genpact, where he improved processes like invoice processing and payment times. He has a proven track record of process optimization, cost savings, and team leadership.
Kuber Hagedhal has over 13 years of experience in finance, accounting, and operations management. He is currently a Senior Delivery Manager at IBM India, where he manages the general ledger process for a large FMCG client. He aims to take on a leadership role in accounting or business controls at a BPO or IT company. He has expertise in areas like financial reporting, business controls, quality assurance, and process optimization.
- Joy Das is a professional with 11 years of experience in operations management and finance and accounting domains.
- She is currently the deputy manager of finance and accounting at Volvo India Pvt Ltd, where she leads a team of 26 people and is responsible for procure to pay processes.
- She has expertise in SAP, Oracle PeopleSoft, and procure to pay processes, and has led teams and projects both in India and internationally.
G.V. RaviSankar has over 17 years of experience in general management, vendor development, service delivery management, operations, customer relations, and team building. He holds a Bachelor's in Commerce and is pursuing an MBA in Finance. His career highlights include roles at Reliance Communications as Senior Manager of customer experience operations and at Bharti Airtel as Manager of service operations, document management, and warehousing. He has expertise in areas such as customer service, vendor management, warehouse operations, and cash management.
This document contains a resume for Ashish S. Bhange, who has over 12 years of experience in project management, PMO, business transition, operations, and business analysis. He has a strong background managing projects in the custodian banking domain and experience designing and implementing governance models for PMOs. His core competencies include project and program management, stakeholder management, and realigning business processes. He is seeking a new challenging role in project management.
I am a highly experienced Project Manager/Business Analyst with over 20 years' experience in the banking and asset management industries. I have a proven track record of successfully implementing complex projects, including data migrations, that deliver measurable results such as cost reductions and increased revenue. I possess strong leadership skills and have experience managing teams and projects from planning through execution.
Arlene Gamboa Ambrocio has over 15 years of experience managing teams and client relationships. She holds a Green Belt in Six Sigma and has led multiple successful process improvement projects. Her career includes managing payroll garnishment teams, transitioning accounts, and training new managers. She is skilled in client management, problem-solving, and people leadership.
Varun Kumar has over 11 years of experience in operations management, process management, client relationship management, and data management. He has worked at AON Services India Pvt. Ltd. for over 11 years, currently as an Assistant Manager in the Retirement department. His responsibilities include MIS operations, process management, and providing support to management. He has led various projects focused on business operations, quality improvement, and reporting and analytics.
This document provides a summary of Shashi Socrates' experience and qualifications. He has nearly 20 years of experience in IT service management roles, including problem management, project management, and team management. He is ITIL certified and has worked for companies like IBM, HCL Technologies, and Ortho Clinical Diagnostics in senior problem manager and process lead roles. His experience includes setting up problem management processes, conducting investigations, and managing escalations.
Outsourcing is more than moving bodies. It is an art and science. It is yet not mastered with newer ideas, newer opportunities to learn and share for all alike arising on the go. So much revolves around this body - organisation structures, tools, technology, people, emotions, ideas and much more waiting to be taken to next level.
This document provides a summary of Balaji Manivannan's career experience in software testing, business analysis, and project management for banking solutions, with a focus on Islamic banking products. He has over 9 years of experience in these fields working on projects in Oman and other countries. Currently, he works as a Test Lead for the Central Bank of Oman, leading testing for various internal solution implementations.
Sumana Sundaram is an experienced professional with over 10 years of experience in ITES and HR roles. She has expertise in areas such as payroll management, HR compliance, client interaction, and process documentation. She is seeking a customer-centric role that allows her to utilize her skills in people management, customer service, and process improvement. She has a history of successfully completing projects focused on process documentation, gap analysis, and cost savings at IBM and Accenture.
The document provides details about R. Pramoth's contact information, job objective, expertise, achievements, and work experience as a business analyst. It includes over 10 years of experience in operations management, business analysis, and business process management for banking and finance projects. Specific experiences include requirements gathering, gap analysis, documentation, testing, and implementation of core banking systems, cash management systems, and vendor management systems.
Tamillakshmi Manoharan has over 8 years of experience as a business analyst in anti-money laundering compliance. She has worked at Citibank in Singapore gathering requirements and testing applications like Mantas and Actimize. She is experienced in project management, requirements analysis, and ensuring regulatory compliance for financial institutions. Previously, she tested banking applications at Hexaware Technologies in India and Germany. She holds a bachelor's degree in computer science and several certifications in banking, compliance, and testing tools.
Syed Rehmathullah has over 10 years of experience in testing, business analysis, wealth management operations, retail banking operations, and compliance. He has worked on projects for Citi Bank testing applications and ensuring regulatory compliance. He is proficient in both front end and back end operations with over 5 years experience testing banking software.
Graham Holmes has over 28 years of experience in financial services, specializing in business analysis and change management. He has a proven track record of successfully delivering projects on time and on budget. His experience includes roles at Legal & General, RetirementAdvantage, Nationwide Building Society, Cofunds, and BNP Paribas, where he specialized in business analysis, requirements gathering, process improvement, project management, and implementation. He is PRINCE2 Practitioner certified.
Karthik Kumar is applying for an Assistant Manager/Team Lead position and has over 9 years of experience in corporate finance, auditing, and client engagements. He currently works as a Senior Associate and Team Lead at KPMG Global Delivery Centre in Bangalore, where he manages audit functions, analyzes financial statements, and ensures compliance. Prior to this, he worked at Fidelity Investments as a Senior Associate. Karthik holds an MBA in Finance and HR and is pursuing the CA and SAP FICO certifications. He is proficient in various tools including MS Office, IDEA, Caseware, and Bloomberg.
This individual has over 15 years of experience as a senior business systems analyst and certified public accountant specializing in implementing and supporting Enterprise Resource Planning (ERP) systems, particularly Lawson and SAP finance modules. They have successfully led finance implementations and provided ongoing support at organizations across various industries.
The document provides a summary of Sashi Manohar's experience and qualifications. Sashi has over 10 years of experience in account delivery management roles. He has a proven track record of managing service delivery and customer accounts. His skills include IT service management, operations management, and people management. Currently he works as a Service Account Manager at NCR Corporation India, managing service delivery for global clients.
Manish Bhatt has over 13 years of experience in finance and operations management. He currently works as a FinOps Manager at Amazon, where he manages a team of 55 employees and is responsible for complex finance processes involving over $100 billion in annual sales. Previously, he held management roles at Capgemini, Symphony Teleca, and Genpact, where he improved processes like invoice processing and payment times. He has a proven track record of process optimization, cost savings, and team leadership.
Kuber Hagedhal has over 13 years of experience in finance, accounting, and operations management. He is currently a Senior Delivery Manager at IBM India, where he manages the general ledger process for a large FMCG client. He aims to take on a leadership role in accounting or business controls at a BPO or IT company. He has expertise in areas like financial reporting, business controls, quality assurance, and process optimization.
- Joy Das is a professional with 11 years of experience in operations management and finance and accounting domains.
- She is currently the deputy manager of finance and accounting at Volvo India Pvt Ltd, where she leads a team of 26 people and is responsible for procure to pay processes.
- She has expertise in SAP, Oracle PeopleSoft, and procure to pay processes, and has led teams and projects both in India and internationally.
G.V. RaviSankar has over 17 years of experience in general management, vendor development, service delivery management, operations, customer relations, and team building. He holds a Bachelor's in Commerce and is pursuing an MBA in Finance. His career highlights include roles at Reliance Communications as Senior Manager of customer experience operations and at Bharti Airtel as Manager of service operations, document management, and warehousing. He has expertise in areas such as customer service, vendor management, warehouse operations, and cash management.
This document contains a resume for Ashish S. Bhange, who has over 12 years of experience in project management, PMO, business transition, operations, and business analysis. He has a strong background managing projects in the custodian banking domain and experience designing and implementing governance models for PMOs. His core competencies include project and program management, stakeholder management, and realigning business processes. He is seeking a new challenging role in project management.
I am a highly experienced Project Manager/Business Analyst with over 20 years' experience in the banking and asset management industries. I have a proven track record of successfully implementing complex projects, including data migrations, that deliver measurable results such as cost reductions and increased revenue. I possess strong leadership skills and have experience managing teams and projects from planning through execution.
Arlene Gamboa Ambrocio has over 15 years of experience managing teams and client relationships. She holds a Green Belt in Six Sigma and has led multiple successful process improvement projects. Her career includes managing payroll garnishment teams, transitioning accounts, and training new managers. She is skilled in client management, problem-solving, and people leadership.
Varun Kumar has over 11 years of experience in operations management, process management, client relationship management, and data management. He has worked at AON Services India Pvt. Ltd. for over 11 years, currently as an Assistant Manager in the Retirement department. His responsibilities include MIS operations, process management, and providing support to management. He has led various projects focused on business operations, quality improvement, and reporting and analytics.
This document provides a summary of Shashi Socrates' experience and qualifications. He has nearly 20 years of experience in IT service management roles, including problem management, project management, and team management. He is ITIL certified and has worked for companies like IBM, HCL Technologies, and Ortho Clinical Diagnostics in senior problem manager and process lead roles. His experience includes setting up problem management processes, conducting investigations, and managing escalations.
Outsourcing is more than moving bodies. It is an art and science. It is yet not mastered with newer ideas, newer opportunities to learn and share for all alike arising on the go. So much revolves around this body - organisation structures, tools, technology, people, emotions, ideas and much more waiting to be taken to next level.
This document provides a summary of Balaji Manivannan's career experience in software testing, business analysis, and project management for banking solutions, with a focus on Islamic banking products. He has over 9 years of experience in these fields working on projects in Oman and other countries. Currently, he works as a Test Lead for the Central Bank of Oman, leading testing for various internal solution implementations.
Sumana Sundaram is an experienced professional with over 10 years of experience in ITES and HR roles. She has expertise in areas such as payroll management, HR compliance, client interaction, and process documentation. She is seeking a customer-centric role that allows her to utilize her skills in people management, customer service, and process improvement. She has a history of successfully completing projects focused on process documentation, gap analysis, and cost savings at IBM and Accenture.
The document provides details about R. Pramoth's contact information, job objective, expertise, achievements, and work experience as a business analyst. It includes over 10 years of experience in operations management, business analysis, and business process management for banking and finance projects. Specific experiences include requirements gathering, gap analysis, documentation, testing, and implementation of core banking systems, cash management systems, and vendor management systems.
Tamillakshmi Manoharan has over 8 years of experience as a business analyst in anti-money laundering compliance. She has worked at Citibank in Singapore gathering requirements and testing applications like Mantas and Actimize. She is experienced in project management, requirements analysis, and ensuring regulatory compliance for financial institutions. Previously, she tested banking applications at Hexaware Technologies in India and Germany. She holds a bachelor's degree in computer science and several certifications in banking, compliance, and testing tools.
Zubin Shahnawaz has over 10 years of experience in target operating model design, business analytics, and organizational restructuring for investment banking and financial services firms. He has a proven track record of applying Lean principles to drive operational transformation and has experience managing projects, teams, and offshoring initiatives. The document provides details on his work history, qualifications, and roles at Genpact, Credit Suisse, J.P. Morgan, and Commonwealth Securities.
This document is a resume for Puviyarasu Selvaganapathy seeking a role as a business analyst. It summarizes his 8+ years of experience in corporate banking, payments, and cash management. He has expertise in requirements gathering, documentation, gap analysis, and testing. His most recent roles include business analyst for a corporate banking application enhancement project and senior operations analyst providing support for payments and investigations.
PROFESSIONAL EXPERIENCE
Asst General Manager – INTELENET Global Services, (Erstwhile Serco Global Services) April ’13 – Until Now
Key Facts
Service Levels : 55 SLAs across Operations and Quality metrics
Span : ~450 employees across India (Chennai & Mumbai)
Line of Businesses
Current : Global Payments Processing
(7 Sub processes) Sanctions, Investigations, Repairs, Funds control, Wealth, Cash
management/Billing & US Payments
SKILL HIGHLIGHTS
Managing E2E Payments business for one of the world’s largest Bank
Project Management : Delivering project of transformation & Transition set up
Budgeting: Responsible for a cluster generating revenue of £~4.5 Million + annually
Client Management : Delivery multiple stakeholder business (7 payments stakeholders)
Foster strong relationships with clients and develop a positive working environment build on performance & trust
Identify strategic or tactical solutions for the business with an objective to reduce operational risk and deliver cost saving
Mark J. Kalafsky is an experienced Director in the Financial Services sector with over 30 years of experience managing large projects for Fortune 1000 companies. He has expertise in strategy development, program/project management, business process optimization, and technology implementation. The document provides details on several of Kalafsky's projects at companies such as Bank of America, BNY Mellon, and LPL Financial.
The document provides a summary of Mathavan G's professional experience and qualifications. He has over 7 years of total work experience including 6 years of experience in software testing, test management, and core banking. He has hands-on experience testing various banking applications and has worked on projects for Standard Chartered Bank in multiple countries. He is skilled in testing methodologies, quality assurance processes, and project management.
Kishore Dey is a Senior Transaction Processing Analyst with over 5 years of experience working with Unisys Global Services in Bangalore, India. He has extensive knowledge of Oracle and proficiency in generating invoices and handling business transactions. Some of his key responsibilities include assigning requests, setting up and maintaining maintenance service contracts in Oracle, billing clients, and generating reports. He has worked on various projects such as contract hold projects and revenue forecasting. Kishore seeks to join a results-oriented team where he can implement new ideas according to quality standards.
Srinithya has over 6 years of experience as a business analyst, scrum master, test lead, and functional analyst. She has managed teams of up to 10 users and 5 test analysts. She is proficient in business analysis, test management, agile methodology, and vendor management. Some of her projects include managing the testing of a mobile financial planning application and migrating a bank's CRM system. She is skilled in various technologies, languages, and tools used in banking.
This document is a resume for Malatesh Nadger. It summarizes his professional experience as a Test Manager with over 15 years of experience testing web, client-server, telecom, and mobile applications using agile and waterfall methodologies. It lists his primary skills, technical skills including automation tools, and highlights several projects he has worked on testing applications for banks and financial institutions.
Ravi Patel has 5 years of experience in software testing for transaction banking and cash management systems. He has extensive experience testing Swift payments, MT messages, and other financial messaging systems. Some of his roles include test lead, requirement analysis, test case design, defect management, and client reporting. He has worked on several projects for Royal Bank of Scotland involving payments, SEPA compliance, security regulations, and a new global accounts platform.
Sangeeth Kumar K J has over 10 years of experience in banking process operations and client relationship management. He is currently a Senior Team Leader at ANZ Support Services India PVT Ltd, where he leads a team and is responsible for risk management, people management, and strategic planning. Previously he held positions as a Foreclosure Sr Analyst at ISGN and Process Associate at iGaate in the domains of US mortgage banking. He has skills in team management, process improvement, problem resolution, and strategic business solutions.
This document provides a summary of Sunil Kumar Sharma's 15 years of experience in operations management, project management, quality assurance, customer service, and team management in the telecom industry. It outlines his roles and responsibilities managing projects, operations, vendors, and teams. It also lists his educational qualifications and technical skills in areas like Six Sigma, analytics, problem solving, and decision making.
Jayvadan Chandrakant Darji is a Chartered Accountant with over 5 years of experience working as a business analyst and functional consultant. He has expertise in Oracle E-Business Suite R12 modules including Finance, Accounts Payable, Accounts Receivable, and Taxation. He is proficient in Oracle Works & Asset Management and SAP Business One. Currently he works as a consultant for the Income Tax Department handling their MIS module and has previously implemented billing and SLA applications.
Arvindh Shyam Sundar has over 10 years of experience in business development, project management, and operations roles. He is currently a Business Development Analyst at CenturyLink Cognilytics where he is responsible for identifying new revenue opportunities with strategic partners. Previously, he worked at National Payments Corporation of India where he led the implementation of the National Automated Clearing House system. He has a MBA from Cardiff Business School and is a certified Project Manager and Six Sigma Green Belt.
Sunder Premanayagam has over 10 years of experience in operations and process management, corporate and financial institution cash management, and management information systems (MIS) reporting. He is currently a Senior Process Associate at The Royal Bank of Scotland Group in Mumbai, where he manages cash management services, implements processes, and prepares various reports and dashboards. Previously, he worked at Citigroup Global Services as a Senior Associate, where he specialized in cash management products and handled funds transfers and inquiries.
This document provides a summary of Meghna Vinay Mulgaonkar's professional experience and qualifications. It details her current role as an IQ BPO Manager at Maersk Global Service Center & Maersk Line India Pvt. Ltd, where she has worked since 2011 to maintain invoice accuracy levels and identify risks. Prior to this, she held roles in disputes resolution and quality control analysis. The document also lists her educational qualifications and courses completed during her 10 years of work experience in finance and accounting.
Vinolie has over 11 years of experience in quality assurance, most recently working as Quality Manager for Cognizant Technology Solutions. She has extensive experience in healthcare, insurance, and data warehousing domains. Vinolie has worked on projects for many large clients, including Horizon BCBS, Emdeon, Blue Shield California, and Anthem. She has experience implementing CMMI and ISO processes and leading audits and certifications. Vinolie also has a Master's degree in Computer Science and several professional certifications in areas like ITIL and healthcare domains.
Quality and Project Management Professional with
17 years of experience in all aspects of Quality and project Management to the product-based, service-based, Financial Services & investment Banking Sectors
Lokesh D has over 9 years of experience in the banking industry and 5 years of experience as an Assistant Manager. He currently works for Concentrix Daksh Pvt Ltd in Bangalore, assisting a top UK bank. His responsibilities include ensuring metrics and SLAs are met, managing resources, training team members, and acting as a liaison between the client and various internal departments. He has expertise in areas like hiring, employee engagement, and process optimization. Previously he worked for 1 year as an executive for an audit firm and 1 year as an associate cashier for Metro Cash & Carry. He holds a B.Com degree from Bangalore University and various technical and soft skills certificates.
1. NIRMAL KUMAR. N
Mobile: +91 984-144-1911
E-Mail: n.nirmalkumar1981@gmail.com
PROFESSIONAL PROFILE
A dynamic professional with 13 years of experience in Process Migration, Implementation, Business
Analysis, Product Management, Project Management, Employee Training & Development
Employed in Scope International Pvt Ltd. since Dec 2014, designated as Manager, Central Risk Team
Worked Onsite in Europe (Amsterdam) long term visit for RBS critical Process migration; led ‘SAS 70 Audit
project’ for Electronic Payment application and worked with External Auditors
A keen communicator with excellent Relationship Management skills
Certified ‘International Cash Management’ with Royal Bank of Scotland [Cert ICM]
COMPETENCY GLIMPSE
AML : Customer Sanctions Review, Posvet, Client Screening, KYC, CDD, Sanctions & PEP’s, SARs
International Cash Management : Electronic Channels, SEPA, Liquidity Products, Online Client Services
SME in E-banking APP. : Electronic Payments, Real time Balance & Reporting, Online Administration
Payments : Single, Batch, Urgent, Salary, SEPA CT/DD, Cross Border, FX, File Upload, Fusion, SWIFT
End to End flow : Payment initiation, Clearing & Settlement, Investigations
Manual Testing : BV-coordination, Planning, Test-Script Preparation, Execution and Aftercare scenario’s
Payment File Formats : BSI VDB, SAP, Treasury, PAYMUL, Clieop03, Xml messages, etc.,
Business Tools : Quality Centre 9.2, Test Director, MS Office, Firco Soft (AML)
Process Management & Quality Compliance
Setting out quality standards for various operational areas, mapping business requirements and
implementing the processes in line with the pre-set guidelines
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction & organization benefits
Operations Management & Client Servicing
Achieving service quality by providing 3rd
line client support for Electronic Banking products by
answering queries & resolving their issues within agreed Turn around Time
Preparing MIS reports & other statements with a view to apprise management of the operations and assist
in critical decision-making process
Team Management
Leading, managing & monitoring the performance of team members to ensure efficiency in process
operations and meeting individual & group targets
Comply with HR performance processes by setting objectives for all direct reports and conducting mid/full
year performance reviews
Training & Development
Conducting training and motivating the team members to accomplish team activities
Framing training objectives based on needs after assessment of gap between skills available and desired
Determining training needs of associates for suitable training programs ensuring operational efficiency
ORGANISATIONAL DETAILS
CAREER HIGHLIGHTS (4)
Since Dec’14 to till date with Standard Chartered Scope International Pvt Ltd., Chennai
Manager – Central Risk [Customer Due Diligence – Quality Assurance, Operational Risk & Control]
CDD Review is conducted for ‘New to Bank’, ‘Periodic Reviews based on Risk’, ‘Triggered Reviews’ for
Corporate and Institutional clients (CIC) to mitigate risk based approach for bank to carry out business txns.
Sampling of these CDD reviews are evaluated by our team on continuous basis to assist the Operations
Team ensuring Group standards is maintained with at most quality via Key Control Sample Analysis (KCSA).
2. Manager – Customer Sanctions Review [AML - Tuning Management & Customer Sanctions Review]
Whenever a breach involving a customer of SCB is identified, a review and evaluation of the underlying
customer relationship must take place. This review and evaluation is called a Customer Sanctions Review
Customer Sanctions Review facilitates the Country FCC to arrive at a decision whether the Group will exit
or retain the customer relationship
The CSR team prepares the Customer Sanctions Review for transactions rejected by SCB & transactions
undertaken by SCB but rejected by other banks for “sanctions” reasons
---------------------------------------------------------------------------------------------------
Served as TSS Implementation Lead - gathering the System specific requirement from the stakeholders to
prepare the Functional Specifications Document
Preparation of Functional Specifications, Internal Pilot Plan, External Pilot Plan and own the Project plan
Development of an extensive set of test cases covering all possible scenarios for thorough testing and
actual testing wherever required
Coordinate UAT to validate the sample data in new TSS environment (FIRCO)
Provide clear and appropriate reporting to TSS Project governance committee via ‘Project Work Group Call’
CAREER HIGHLIGHTS (3)
Since Jun’05 to Nov’14 with Royal Bank of Scotland Group Business Services Pvt Ltd, Chennai
Jan 2014 - Nov 2014 Manager/BA, Anti Money Laundering - Global Client Screening
Mar 2013 - Dec 2013 SEPA Project implementation & Test Lead (Leading 25 member team)
Nov 2011 - Mar 2013 Asst. Mgr - Manual Test Lead - Business Verification Testing Team
Apr 2010 - Oct 2011 Functional Analyst (Business Maintenance Officer)
Jun 2005 - Mar 2010 Team Lead, 3rd Line Functional Support - Pymts & Invests
Manager - Anti Money Laundering [Global Client Screening, Product Management]
Provide analysis and Solution Definition for various AML projects
Review Change requests, Business requirements, test plans and test completion reports related to GCS
Coordinate system, process & procedure releases (Testing, Training) & after-care support
Administrate the systems to pro-actively resolve issues reported by stakeholders
Participates in projects and have a shared responsibility to successfully complete and deliver the project
objectives on time, within budget and with the highest possible quality
Assistant Manager – Business Verification Testing
Led 25-member unit, involved in Business Verification & Internal Pilot testing for RBS Group
Planning project activities viz. scoping, estimation, delivery management & post implementation support
Assist team to understand the business requirement for BV-coordination, Planning, Test-Script
Preparation, Execution and Aftercare scenario’s
Manage operational aspects of project & gather necessary data involving multiple-stake holder interactions
Presenting Performance Dashboards to Top Mgmt; Lead business impact call during Change weekend’s
Allocate resource for test script execution during change week, track the change schedule during execution
Review standard test scripts; amend changes & seek necessary approval before change roll out
Team Lead - Operational Responsibilities (till 2010)
Led 14-member unit, handling 3rd
Line Support - Payments & Investigation for EB Channel-GTS Ops
Successful delivery of (techno) functional solutions by investigating & deliver results within agreed TAT
Ensure completeness, accuracy on deliver of solution and progress on open service request’s until closure
Coach the team to increase their capability with respect to the understanding & solving of payment queries
Mould the team by taking ownership for elements of planning and introduce supporting tools & techniques
Put in place controls to measure process sustainability & maintain individual performance metrics
Escalate high-end issues & seek approval appropriately from top management incase of any deviation
Handle administrative MI activities, Org chart, Monthly Ops report, Service Schedule, Group Audit Control
Contributions & Achievements
Introduced Lean methods within team - Visual management, Workplace layout, and eliminate waste
Implemented Knowledge sharing and Cost savings Initiatives - Automate reports to gain team efficiency
Identify potential areas for grooming emerging leaders among the team through regular assessments
Reorganized team size by conducting ‘Capacity Management’ & implemented ‘Time sheet’ management
Ensure Operations meets all regulatory commitments and comply with the ‘Payments Standard’ framework
3. Strengthen Team’s Coordination by conducting team activities - ‘Value Card’ approach
Conducted ‘Idea Zone’ - an activity to encourage new ideas and process improvements
Individual Contributor - Functional Analyst (till 2011)
Functional owner for Online Payments (Access Online/Direct) and Midoffice (Payment Router)
Review & approve Product Releases, Enhancements, Urgent Fixes by coordinating with multiple parties
Chair ‘Functional maintenance Meeting’ to discuss & prioritize open issues, bugs for next release
Participate in ‘Business Continuity Group’ calls to provide functional expertise on application fluctuations
Discuss Root Cause Analysis and recommend system stability improvements to Technology Services
Sign-off Testing documents from Test team and provide comments for any changes required during testing
Provide Change Requests to Change Managers which consist of changes to be made in the product
Onsite Implementation - AMSTERDAM
Worked Onsite in Europe, duration of 3 months to accomplish an Auditing project (SAS 70) for EB Channel
Visited Europe for 2 months, to facilitate ‘Business Maintenance Officer’ role & ensured smooth transition
COST INITIATIVE & PROJECTS
Client : The Royal Bank of Scotland Plc
Project : SEPA Migration - SEPA Credit Transfer & Direct Debt roll out using XML files
Period : Mar - Dec 2013
Details : SEPA standardizes the transfer and settlement of Euro transactions by introducing one
international electronic format (ISO 20022 XML) and will create a single market for handling Euro transactions
within the Single European Payments Area. To achieve this, RBS introduced a new payment engine for SEPA
payments called RPE (RBS Payments Engine). RPE is based on the Open Payments Framework, a software
application from Clear2Pay, in a phased manner with a defined target for December 2013.
Client : The Royal Bank of Scotland and ABN AMRO BANK N.V.
Project : Amstelveen Data Centre Exit Programme (ADCE)
Period : Nov 2011 - Mar 2013
Platform : Message Queue’s, ISAP, Server migration from NL to UK
Project Coordination - ‘ADCE’ project that deals with Server and Datacenter separation between RBS - ABN,
from NL to UK. Coordinated for Message Queue (MQ) bridge implementation in UK and later move the
Production (PR) and Test (ET/ST) environment servers of Cash based applications to RBS UK
Achievements: ‘International Banking Change Recognition Award’ for handling ADCE Programme
Client : SHELL TRESURY for RBS (Cost save project)
Project : Helping Shell achieve Straight through Processing (STP) for Paymul & XML files
Period : Apr - July (2011)
Details : Client Shell had mistakenly used transaction file templates and this caused parser rejection in
Payment Router (Midoffice), resulting a cost to bank of €4/transaction by Vendor to repair. On a monthly
average client faced 30 such STP failures. Took a proactive measure under my governance to convert the
technical validations performed by Payment Router for payments, into an easily understood guide and the
same was shared with client. This has resulted in reduced number of Shell's Payment files being rejected within
Payment Router, a major success for Shell and RBS. An extra mile to reduce cost saves of €1500/annum.
CAREER HIGHLIGHTS (2)
Feb’03 - Jun’05 SCB-Scope International Pvt. Ltd Team Leader, Consumer Banking
CAREER HIGHLIGHTS (1)
Mar’02 - Jun’03 Scientific Publishing Services (P) Ltd., Data Processor [E-Publishing]
ACADEMIA
Master of Business Administration, HRM IGNOU
2005 - 2007, [First Class, Distinction] Delhi
Master of Financial Management Pondicherry University
2001 - 2003, [First Class] Pondicherry
Bachelor of Mathematics Guru Nanak College
1998 - 2001, [First Class] University of Madras, Chennai
PERSONAL PROFILE
Date of Birth 26.03.1981