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SXSW "Screw Brand Equity - Connected Brands Rule" Adam Lavelle, iCrossing
The document discusses how brands need to adapt to operating in a networked world where people consume media across multiple platforms. It introduces the concept of "connectedness" which refers to focusing on audiences, engaging in dialogue, and developing trust. It then outlines metrics that can be used to measure how connected a brand is through their visibility, usefulness, usability, desirability, and engagement. Specific data is provided on metrics for top brands like Google, Coca-Cola, and others. The document concludes by briefly discussing key stats on how people use social media platforms like Facebook, Twitter, and Foursquare.
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SXSW "Screw Brand Equity - Connected Brands Rule" Adam Lavelle, iCrossing
- 1. Screw Brand Equity, ConnectedBrands Rule. or....how i learned to stop hating and love the network Adam Lavelle Chief Strategy Officer, iCrossing COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
- 4. we consume alot of media we consume a lot of media we consume a lot of media we consume a lot of media
- 5. we live innetworks © ICROSSING / PROPRIETARY AND CONFIDENTIAL 5
- 6. Source: Forrester COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 6
- 7. Source: Forrester COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 7
- 8. How will brands behave? © ICROSSING / PROPRIETARY AND CONFIDENTIAL 8
- 9. Brands have tolive, not just talk.
- 10. Radio Display Mobile eMail SEM SEO ads SMS ads display buying saying Other researching /sharing blogs Landing Website pages (mobile) Digital video Word of mouth updating Point looking for Your status Digital of help with blogs Website out of sale something consuming home other’s OOH opinions TV ads Onsite checking UGC Kiosks in mapping watching something or listening Direct RSS Widgets Gadgets mail Call Gaming PR Print center ads COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 10
- 11.
- 12. What is connectedness? It’s a way of thinking about how brands can live in a networked world: • focusing on audiences not targets • engaging in dialogue not shouting • developing trust that lasts COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 12
- 13. Building a connectedbrand INTERFACES INTERACTION WAYFINDING DESIGN BRAND EXPERIENCE CONTENT OFFER FUNCTIONALITY LISTENING DISPLAY OUTREACH SEM COMMUNITY SEO TRANSPARENCY Visible Usable Engaged Useful Desirable ACTIVE AGILE AWARE COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 13
- 14. the Connected BrandsIndex (some actual data)
- 15. Connected Brands Index • The methodology used by iCrossing to evaluate brand Connectedness is aligned with the Visible, Useful, Usable, Desirable, and Engaged framework • The methodology evaluates each brand using core metrics defined by iCrossing to evaluate competencies related to Connectedness and each brand is given a score for each of the Connectedness framework elements as well as overall COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 15
- 16. Connected Brands Index– sample metrics Useful Engagement (Advocacy) Visibility (Offsite) • Does the landing page(s) provide evidence that • Number of YouTube Friends • Official Flickr Account user goals can be completed? • Number of Tweets about the Brand • Official YouTube Channel • Is essential content available where needed? • # of Shared/Recommended Content • Official Facebook Group • Is essential function available where needed? Links on Reddit.comm • Official Twitter Group • # of Shared/Recommended Content • Company Blog Links on Digg.com Usable • # of Social Bookmarks on Del.ic.ious • Are menu category and subcategory names Visibility (Onsite) clear and mutually exclusive? • # of Unique Visitors Engagement (Actions) • Do menu categories immediately expose or • # of Referring URLs describe their subcategories? • Visits Per Person • Overall Reach • Are content and function classified logically? • Average Stay • # of Inbound Links • PageViews/Visit Desirable • # of Flickr Contacs • Does the site’s content support brand • # of Flick Discussions positioning in a manner that is consistent with • # of Flickr Posted Items other channels? • # of Flickr Photo Search Results • Does the site’s functionality support brand • # of YouTube Subscribers positioning in a manner that is consistent with • # of YouTube Channel Views other channels? • Do the site’s language and tone support brand • # of Facebook Fans/Friends positioning in a manner that is consistent with • # of Facebook Discussions other channels? • # of Official Twitter Acounts • # of Tweets per Day (Average of all Accounts) • # of Twitter Followers / Following COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 16
- 17. The Connected BrandsIndex Interbrand’s Best Global Brands, 2009 Rankings COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 17
- 18. Connected Brands Index- Results Connected Brand Index Score COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 18
- 19. Visible Score • Average score was 5.47 • Six of 10 scored above 5 • Nokia’s best score COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 19
- 20. Useful Score • Average score was 4.85 • Three of 10 scored below their average score • Coca-cola’s highest scoring category COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 20
- 21. Usable Score • Average score was 5.92 • Highest scoring category overall • Best category score for IBM, GE, and Toyota COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 21
- 22. Desirable Score • Average score was 5.77 • All brands scored higher than their overall score except Nokia • Top category for Google, Disney, Intel, and Microsoft COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 22
- 23. Engagement Score • Average score was 2.11 • Lowest scoring category overall • McDonald’s had the lowest Engagement score • Google’s score is more than twice the next competitor COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 23
- 24. Overall Results COPYRIGHT ICROSSING/ PROPRIETARY AND CONFIDENTIAL 24
- 25. Get the data: www.icrossing.com/research/ Find me: - @alavelle - adam@icrossing.com - www.adamlavelle.com
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- 27. COPYRIGHT ICROSSING /PROPRIETARY AND CONFIDENTIAL 27
- 28. COPYRIGHT ICROSSING /PROPRIETARY AND CONFIDENTIAL 28
- 29. COPYRIGHT ICROSSING /PROPRIETARY AND CONFIDENTIAL 29
- 30.
- 31. 1 million active usersin 2004
- 32. 400 million activeusers in 2010
- 33. 100 million mobile users
- 34. 2x more active onmobile devices
- 35. 70% users are fromoutside the U.S.
- 36.
- 37. 55 min average usertime spent/per day
- 38. 60+ million status updateseach day
- 39. 3.5 million events createdeach month
- 40. 3 billion photos uploadedeach month
- 41. 5 billion pieces ofcontent shared each week
- 42. 80,000 sites have implementedFB Connect
- 43. 20+ million become afan of pages each day
- 44. 5.3 billion total fans
- 45.
- 46. COPYRIGHT ICROSSING /PROPRIETARY AND CONFIDENTIAL 46
- 47. Twitter volume Month 1,500,000,000 Week 346,420,323 Day 49,488,618 Hour 2,062,026 Minute 34,367 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 47
- 48.
- 49. Brands that haveinked deals with Foursquare • Pepsi • Tasti D-Lite • Metro News • Bravo TV • HBO • Warner Bros. • Zagat • History Channel COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 49
- 50. “the real goalfor us is to get tourists away from the usual heavily- trafficked areas and out into the real heart of the city—its diverse neighborhoods. Plus we can analyze data from users on Foursquare to see exactly what badges are most popular, what venues see the most action, and how far travelers are venturing into the city because of it.” - Dorothy Coyle, Director of the Chicago Office of Tourism COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 50
- 51. Foursquare volume Month 5,196,000 Week 1,200,000 Day 171,429 Hour 7,143 Minute 119 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 51