Patient Satisfaction deals with how patients evaluate the quality of their healthcare experience. It is mainly assessed by conducting Patient Satisfaction Surveys using Healthcare Survey Software to determine the high quality of care, in addition to numerous other dimensions of quality, such as relevance to need, effectiveness, and efficiency.

1. What is Patient
Satisfaction?
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2. Patient Satisfaction deals with how patients evaluate the quality
of their healthcare experience.
It is mainly assessed by conducting Patient Satisfaction Surveys
using Healthcare Survey Software to determine the high quality
of care, in addition to numerous other dimensions of quality,
such as relevance to need, effectiveness, and efficiency.
A patient is satisfied keeping in mind different aspects of their
healthcare, such as the doctor's behavior towards them, the
information provided, the technical skills of the doctor, and the
access to and quality of the healthcare setting.
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3. "According to the National Institute of
Health, it is estimated that loss of a patient
due to dissatisfaction, can result in the loss
of over $200,000 in income over the
lifetime of the practice."
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4. History of Patient Satisfaction in Healthcare
In 1985
Iotre Dame Professors Rod
Ganey, Ph.D., a sociologist, and
statistician, and Irwin Press,
Ph.D., a medical
anthropologist, started a
healthcare company named
Press Ganey. They created a
new market of survey design
and administration to health
care.
In 2002
In 2005, 2006, 2008
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The federal government first
became active in patient
satisfaction. The same year
CMS and AHRQ collaborated
for the research and
development of the HCAHPS
(Hospital Consumer
Assessment of Healthcare
Providers and Systems) survey.
HCAHPS is a standardized
survey, which consists of 27
questions and are administered
arbitrarily by approved vendors
or the hospital after discharge.
After a review process in
October 2005, the HCAHPS
survey was approved by the
National Quality Forum(NQF)
and in October 2006, it was
implemented by CMS. In March
2008, the first public reporting
of HCAHPS results happened
with voluntary reporting by
hospitals.

5. Importance of
Patient Satisfaction
Improving Clinical
Outcomes
Trust built by hospital
doctors and staff
members will increase
the likelihood of the
patient adhering to
their treatment
recommendations.
Building
Loyalty
In today's ultra-
competitive medical care
atmosphere, hospitals
must do every little thing
feasible to guarantee their
patients continue to pick
them as their best medical
providers.
Minimizing the
Risk of Litigation
Some clinical study
suggests that happy and
satisfied patients are
less likely to take legal
action if they experience
an unsatisfactory
clinical outcome.
Attracting New
Patients
Happy patients will tend
to share their hospital
stay and would love to
spread a word to friends
and families regarding
their experience, which
can attract new patients.
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6. Ways to
Improve
Patient
Satisfaction
Fostering Communication01
02 Reducing Wait Times
03 Leveraging Technology
04 Conducting Patient Satisfaction Surveys
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7. Fostering
Communication
Physicians and nurses that try to connect
with their patients, ask open-ended
questions, and review their problems are
more likely to have a positive impact on
satisfaction levels.
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8. Leveraging
Technology Making use of the latest technology will
allow the patients to easily contact hospital
staff, interactive education systems that
give information regarding their care, and
also numerous other modern technologies
that can boost comfort and enhance their
experience.
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9. Reducing Wait
Times
A hospital stay is a fretful time for any
patient. Extended wait periods are a root
cause of patient frustration, as waiting
often has a tendency to increase anxiety
levels.
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10. Conducting
Patient
Satisfaction
Surveys
To let your patients know you care
To directly get patient feedback
To enable team with data to work on
To know where to make improvements
To get an opportunity to reduce churn
If you really want to value your patients
input, then do ask them to fill out a patient
satisfaction survey at the time of
discharge.This helps you in various ways:
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11. Wrapping Up
Healthcare is an industry that affects people’s lives in
the most vulnerable moments. Patient Satisfaction
plays a crucial role in the way hospitals are judged.
And the first step on the way to achieve this goal lies
through understanding patient satisfaction and
putting empathy first. Measuring patient satisfaction
with the help of the patient feedback software will
result in better performance, yielding more engaged
patients, satisfaction, and, ultimately, hospital
reputation.
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12. START MEASURING
PATIENT SATISFACTION
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13. CONTACT US
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hello@zonkafeedback.com
+91-9999849771, +1 646 846-6000, +44 2033 896000
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