Suryakumar D. Menon has over 14 years of experience in medical transcription services as a team leader and senior editor. He has led teams of 30 medical transcriptionists and editors, managing quality control, training, and providing feedback to improve performance. Currently he works as a team leader at IHCS Technologies, where he monitors transcription quality using a grading system and gives suggestions to management. He is seeking a managerial position utilizing his expertise in streamlining operations, acquiring new business, and exceeding goals and customer expectations.

1. SURYAKUMAR D. MENON
129, A Jai Jalaram Society, Near Mother’s School, Gotri Road, Baroda, Gujarat, India - 390021
Email: Soorya_Menon2007@yahoo.com, Phone: +91-9925443413
 Team Leader Medical Transcription Services (QA2 level), with 14 years of extensive experience in
India. Specialized in the core area of Medical Transcription services, strategic planning, production
planning, process improvement, quality control, manpower planning, reporting, trainings, and problem
resolution and leadership qualities with team-focused, results-oriented management capabilities.
 Currently pursuing a Managerial Position/Team Leader in India.
 Effective in reorganizing, streamlining and strengthening existing operations as well as identifying and
capitalizing new business opportunities, acquiring new business, turnaround and increasing market share.
 Comprehensive writing, presentation, review, team assessment and team building qualities.
 Confirmed expertise in surpassing goals, attaining corporate objectives and exceeding customer
expectations in highly competitive industrial scenario.
 Professional Strengths include: Editing/Proof Reading (Quality Control) in Medical Transcription.
 Language skills: Proficiency in English Language and American Accent. Business communications and
independent correspondence. Other languages known - Hindi, Gujarati and Malayalam.
MT EQUIPMENT AND OFFICE AUTOMATION SKILLS
 Examine 32 Text search version 4.40.
 Quick look Read Reference Bookshelf Version 2.2 by Lippincott Williams and Wilkins.
 American Heritage Dictionary-Third Edition Version 3.6a.
 Stedman Electronic Medical Dictionary (by Lippincott Williams and Wilkins)
 Stedman Dictionaries of Ophthalmology, Radiology and Oncology, Pathology and Lab medicine,
Orthopaedic and rehab, Cardiovascular & Pulmonary, Emergency Medicine, Dermatology & Immunology,
Equipment words, Abbreviations, Acronyms & Symbols, etc.
COMPUTER SKILLS
Operating System: DOS, Windows professional 7, Windows Vista, Windows XP, Windows 8.
Software: MS Office 2007, Spantel ASR-Speech recognition software and Spantel -TSP software. Dragon
Medical 360 eScription Transcription Software.
PROFESSIONAL WORK EXPERIENCE
IHCS Technologies India Private Limited (inSync)
 Manage and Control the quality of transcribed medical reports of
Editors and Medical Transcriptionists and Vendors. Provide Feedback
to management about quality of reports respective vendors and medical
transcriptionist and give suggestions for corrective actions to be taken by
use of new introduced CIS grading tool (grading software developed by
organization to monitor quality performance).
June 2016 till Present
Suryakumar D. Menon 1

2. 
ContechBPO Services Private Limited (A Vendor of Nuance)
 Editing Medical Transcribed records by Voice Recognition System
Dragon Medical 360 eScription Transcription Software.
 Maintaining the Quality of medical transcribed records.
 Ensuring the medical transcribed records are send to the client as per
turn-around-time.
Team Leader Medical Transcription Services (QA2 level)
Intivia Informatics Private Limited, Baroda, Gujarat, India
December 2015 till June 2016
Jan 2009 – December 2015
 Promoted from Sr. Editor (QA1 level) to Team Leader (QA2 level) in January 2014).
 Manage and Control the quality of transcribed medical reports of Sr. Editors (QA1 level) & 30 MT’s.
 Instrumental in the introduction of night shift operations. Efficiently managed the night shift with 4
employees, to deliver STAT and urgent files to an important Medical Centre in North Carolina.
 Conduct on the job training on files to newly recruited MT and Editors in the Company.
 Newly introduced CIS report (grading system software developed by the organization to monitor
individual employee performance based on quality and accuracy and decide rewards and punitive measures
on the basis of the CIS report).
 Provide feedback on the performance of each individual MT and junior level Editor to the production
manager along with suggestions for corrective actions to be taken for improvement in each individual’s
performance.
Performance Targets Achieved:
 Achieved target for editing 48,500 lines with 98.5% accuracy consistently for three months in 2009.
 Achieved higher target than the set target of 48,500 lines with 98.5% accuracy, thrice in 2013-2014.
Cost Control & Business Development:
 Played an important role in starting home based transcription resulting in increased business volume and
cost saving.
 Ensured uploading of files in accordance with turn-around-time, thus leading to customer satisfaction and
increase in the volume of business.
 Suggested to the management about creating Direct MT upload level for the entire unit resulting in increase
in the volume of business.
Senior Editor Medical Transcription Services (QA2 level)
Blessing Infotech, Baroda, Gujarat, India
Aug 2005 - Dec 2008
 Overseen and controlled the daily work allocation to the team of 30 MTs and Assistant Editors.
 Performed newly assigned management tasks in addition to the existing editing tasks.
 Played an important role in time keeping management in the organization.
 The company was newly established with 8 employees. Imparted trainings to MT’s, for performance
enhancement, staff satisfaction and retention.
 Conducted performance evaluation of all MT’s and Editors and provided feedback to the production
manager with suggestions for individual performance improvement.
 Conduction HR/Administrative role such as recruiting of Medical Transcriptionists and Editors and
carrying out performance appraisal of Medical Transcriptionists and Editors.
Suryakumar D. Menon 2

3. Business Development:
 Implemented client specific procedures and processes addressing all client requirements. Incorporated new
changes in the templates as per the client’s specifications. This resulted in fetching new business from
Medical centres, hospitals, and clinics in United States of America.
 Instrumental in increasing the business volume of the company from 1,50,000 lines per month to 2,50,
000 lines per month (within a year) and subsequently increased to 3, 50,000 (within 3 years) by adding new
hospital accounts, medical centres accounts, Instrumental in development of new level viz., Direct MT
upload (i.e. is uploading the files from good, proficient, and excellent Medical Transcriptionists directly to
the client resulting in quick turnaround, client satisfaction and more business from clients and increased
profit.
Performance Targets achieved:
 Edited 40, 000 lines with 99.5% accuracy, over and above the target of 36000 lines per month in 2005.
 Edited 48, 000 lines with 99.5% accuracy, over and above the target of 45000 lines per month in 2009.
Cost control measures:
 Played an important role in cutting off one layer of editing, thus saving time & cost for the company.
 Instrumental in maintaining efficient workflow process and thus cutting cost and time for the organization
as well as proper management of the workflow.
 Ensured the uploading of files within the turn-around-time specified by the client, resulting in savings in
time and cost for the company.
Senior Editor Medical Transcription Services (Final Level) May 2003-July 2005
Broadray I.T., Baroda, Gujarat, India
 Maintaining the Quality of medical transcribed records.
 Ensuring the medical transcribed records are send to the client as per turn-around-time.
 Providing the inputs to the management about performance of individual MTs and the areas where they
need to make improvement.
Editor Medical Transcription Services (Final level)
Zodiac Infotech, Baroda, Gujarat, India
Jan 2001 - April 2003
Initially appointed as Medical Transcriptionist in January 2001, promoted to Proofreader level (Editor I) in
January 2002, promoted to Proofreader level (Editor II) in January 2002.
ACADEMIC QUALIFICATIONS
 BCom - MS University, Baroda, Gujarat, India - 1998
Medical Transcription Training (6 months) - Zodiac Infotech, Baroda, Gujarat, India - 2000
Diploma in Computers – Tata Unisys, Baroda, Gujarat, India - 2000
Diploma in Secretarial Functions/Stenography - Baroda Productivity Council, Gujarat, India - 1999
PERSONAL INFORMATION
Date of Birth : October 10, 1975 Gender: Male
Religion: Hindu Marital Status: Married
Nationality: Indian
Suryakumar D. Menon 3

4. Passport No: M4490879 (expiry 17/12/2024)
Current Salary: Rs. 35000 per month
Expected Salary: Rs. 50000 per month (negotiable)
Notice Period: 1 month.
Suryakumar D. Menon 4