Anil Kumar T. has over 16 years of experience in quality auditing and operations management for medical transcription services. He is currently a SWAT QC - Operations Manager at Nuance Transcription Services, where he is responsible for quality auditing, documentation, content writing, and process improvement. Previously, he held senior quality analyst and operations roles at Veriscribe Private Limited and Lake Systems. He aims to utilize his skills in documentation, reporting, customer service, and team management in a challenging role.

1. ANIL KUMAR T.
#312/1, 3rd
Main, 9th
Cross Mobile: 9845093561
Duo Heights Layout, Begur Home: 080-25733447
Bangalore -560068 Email: anil_abhi69@yahoo.com
CAREER OBJECTIVE:
A professionally satisfying career in a production and challenging team environment where I can carve
out a name for myself in the applied field by establishing my credibility, experience, commitment and
interpersonal skills.
CORE COMPETENCIES
Documentation, generating reports, content writing, Quality Auditing - Quality Control - Customer
service - Process Management - Escalation Handling – Problem Resolution, Team Management-
Operations, coaching, feedback, and delivery.
TOTAL WORK EXPERIENCE: 16 Years 8 months.
Current Employment: Nuance Transcription Services (India) Pvt Ltd
Designation: SWAT QC - Operations
Process: US Health Care (Medical Records) Quality auditing and compliance, transition, documentation
and content writing for clients as well as within Nuance family to help improve process.
Period: June 2014 till date
• Trials and transition of new accounts of various speciality clinics and hospitals in US.
• Generate reports through investigation with genuine reasoning as to non-delivery of medical
reports due to technical reasons or other issues.
• Prepare client specific manuals so as to help the MLS understand process at all levels.
• Collecting feedbacks and updates from the clients, prepare writing in simple language to make
MLS understand and improve the process.
• Coordinate with IT team in regards to developing new tools and softwares that helps overall
process.
• Responsible for maintaining strict quality protocols with client activities.
• Responsible for managing escalation from first level, quality control team, and format team.
• Reporting senior management with daily metrics.
• Contribute to contingency planning in line with business requirements.
• Promote flow of knowledge through documentation, research and writing within the business
group to meet service targets and improve data flow/mapping knowledge.
• Provide feedback and explanation for the error markings in detail so as to maintain quality at the
required level.
• Constant research and suggesting new methodologies in order to comply with quality at different
levels.
VERISCRIBE PRIVATE LIMITED, BANGALORE
Designation: Senior Quality Analyst - Operations

2. Process: US Health Care (Medical Records)
Period: January 2004 till May 2014.
• Handling operations of multiple specialty clinics in US.
• Responsible for maintaining strict service levels with client activities.
• Responsible for managing escalation from first level, quality control team, and format team.
• Promote flow of knowledge within the business group to meet service targets and improve data
flow/mapping knowledge.
• Work allocation to the team members and followup until the entire works is delivered to the
client on a daily basis.
• Assisting the team with all their queries.
• Process Training to new joiners, mentoring, and monthly evaluations and submit reports to the
operations manager for appraisals.
• Reporting senior management with daily metrics.
• One-on-one with the team members to help fight the obstacles at work in an efficient manner.
• Share best practices with the group and innovate to resolve outstanding issues.
• Identify ways of improving the productivity and efficiency target for the team.
• Contribute to contingency planning in line with business requirements.
• Careful resource planning is done towards the quarter end to ensure a smooth quarter close.
• Ensuring client needs and delivering quality and TAT (Turn-Around-Time) through efficient
management of assigning jobs and ensuring team productivity.
• Coordinating all matters related to the Systems, Software, and the job flow requirement on a
daily basis with the software/technical department.
• Prioritize, assign, and reviewed Team’s work each day ensuring Quality and Timely outcomes.
• Updates and certification for the team done in a timely manner.
• Ensured that the new joiners in the team are up skilled to exceptions and are independent well
within time frame.
• Ability to work in high volume time sensitive environment.
WORK EXPERIENCE : Lake Systems, Bangalore.
Designation: Senior Quality Analyst
Process: US Health Care (Medical Records)
Period: July 2001 to April 2003
• Aid in improving customer service by adhering to highest level of quality and turn around time.
• Analyzing and grading the medical language specialists and help them maintain quality
standards.
• Completion of Performance document for my team on a monthly basis and monitor their
performance for the yearly appraisal.
• Coordinating with the operations manager in setting up parameters for performance
measurement for the process.
• Highlight team’s key strength and areas of development both as an individual and as a team.
• Provide constructive feedback and do regular follow up with under performers.
• Communicate between business area and the management team to share and improve best ideas
and techniques which will help in process improvement.

3. • Coordinate with software team and format team in implementing tools to help productivity.
WORK EXPERIENCE : Heartland, Bangalore
Designation: Medical Language Specialist
Process: US Health Care (Medical Records)
Period: November 2000 to July 2001
• Adherence to audit and compliance requirements as communicated by relevant department.
• Achieving targets and maintain quality standards.
• Collate and maintain team attendance and individuals stats.
• Attend training programs based on quality analysis and productivity.
• Complete tasks assigned by the team leader in a timely manner.
WORK EXPERIENCE : Digimetrix Technologies, Bangalore
Designation: Medical Language Specialist
Process: US Health Care (Medical Records)
Period: January 2000 to October 2000
• Adherence to audit and compliance requirements as communicated by relevant department.
• Achieving targets and maintain quality standards.
• Collate and maintain team attendance and individuals stats.
• Was in charge of 15 on-the-job trainees, mentoring them, conducting tests, and giving feedback
on a daily basis.
• Attend training programs based on quality analysis and productivity.
Complete tasks assigned by the team leader in a timely manner.
ACHIEVEMENTS:
• Successfully was able to train and coach the new joiners for a period of 14 months.
• Have received numerous customer satisfaction appreciation, both from customer and business
area.
• Was awarded as best Senior Quality Analyst for the year 2009 for achieving highest target with
required quality standards consistently.
• Helped the management team to streamline procedures and process flow.
• Helped the software team and format team in setting up process flow for new clients.
• Played a major role in recognizing Medical Language Specialists capable of direct submission of
work to the client.
PROFESSIONAL DEVELOPMENT
Participated in the following Training/Workshops as a part of Executive Development Programs
• Workshop for Leading and Managing People Fundamentals.

4. • Performance Review & Development Review Workshop.
• Writing for results.
• Employee relation program.
• Current undergoing training in TECHNICAL WRITING using various tools (Microsoft office
tools, Frame maker, Robo Help, Adobe, etc)
EDUCATIONAL QUALIFICATION
• BCOM from Magadh University (Distance Education in 2001)
• Diploma in Mechanical Engineering from RJS Polytechnic, Bangalore, Karnataka Technical
Board (DME) (1999)
• PUC (PCMB) from Christ College, Bangalore, Karnataka Pre-University Board (1994)
• SSLC from HGBHS, Bangalore, Karnataka Secondary School Board (1992)
PERSONAL STRENGTHS
• Good written and communication skills and an active team player.
• High Level of self motivation.
• Reliable, willing and able to show up on time.
• Values others qualities and contributions.
• Good keyboard skills.
PERSONAL DETAILS
D.O.B October 02, 1976
Marital Status: Married.
Languages known English, Hindi, and Kannada.
Bangalore Anil Kumar. T